Total 5 Marketing Intern job vacancies in F&B / Tourism / Hospitality category in Bukit Minyak

• Execute events and activities according to the Master Schedule (equip IBO with relevant skills).

• Update and disseminate department's training material/tools and support all network development activities.

• Monitor and replenish training materials, stationeries and supplies to support training events.

• To organize and publicize all recruitment support activities before new campaigns are announced (to attract new IBO recruits).

• Ensure event related communication across all media is current, correct and delivered on time.

• To ensure and confirm date, venue and speakers for all events and activities.

• Liaise with keynote speakers/ presenters and co-ordinate all aspects of their involvement in the event.

• Coordinate post-event activities (post mortem) and prepare full report.

Perks & Benefits

• Medical & Group Insurance Benefit
• Staff Training
• Dental & Specs Benefit
• Annual Company Trips to overseas
• Employee Activities

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

We are seeking an experienced and dynamic Marketing Manager to lead marketing efforts for two of our restaurants and food retail businesses – gourmet retail and bistro Culina at COMO Dempsey, as well as leading retailer of organic and natural products SuperNature.

This role will be responsible for developing and executing marketing strategies that increase customer engagement, drive revenue, and promote brand awareness. The ideal candidate will have a proven track record of success in marketing management, with experience in the food and beverage industry, and is versatile in communicating compelling key messages suited for each business. One who holds an avid interest in gourmet produce and fine wines, and values healthful ways of living and eating, will stand out amongst applicants for this role.

The marketing manager will report to the group director for marketing, manage a member within the marketing team, and will have a shared team of content writers and designers as resources.

Key Overall Responsibilities:

• Develop and execute an all-rounded effective annual marketing plan and budget according to the business goals and objectives – for in-store retail business, e-commerce, and restaurant/café/bistro. Key objectives such as customer acquisition and retention, increase in average spend of customers, development of brand awareness, increasing brand equity, must be included.
• Stay up-to-date with industry trends and best practices, and conduct market research and analysis to identify opportunities that may be aligned with the development of our brands, and apply them to our marketing efforts.
• Strategise and execute partnerships, events/workshops to increase customer engagement. These should be tailored to the business needs and brand image.
• Work together with the design and editorial team to conceptualize and implement compelling marketing visuals and communication tools – including advertising materials, menus, in-store visuals, digital communications such as EDMs and social media assets, etc.
• Collaborate with internal teams and stakeholders, including operations and finance, to ensure that all marketing initiatives align with overall business objectives.
• Manage and monitor budgets, ensuring that all marketing initiatives are cost-effective and within budget constraints.
• Develop and maintain relationships with KOLs, media partners, vendors, and agencies
• Regularly monitor and report on the effectiveness of marketing initiatives and outreach, using relevant data to inform future strategies and tactics.
• Engage in regular market intelligence gathering & conduct annual competitor analysis.
• Manage and maintain an effective working routine and structure with the marketing team – provide guidance, support, and feedback as needed to direct reports; provide regular updates with direct manager and stakeholders.

Qualifications:

• Diploma or Bachelor's degree in marketing, business administration, or related field
• Minimum of 5 years of experience in marketing in F&B industry
• Strong knowledge of digital marketing strategies and tools
• Has experience in marketing e-commerce platforms
• Excellent communication, presentation, and interpersonal skills
• Strong analytical and strategic thinking skills with commercial-driven objectives
• Ability to work independently, and also be a team player
• Proven track record of developing and implementing successful marketing campaigns
• Experience managing budgets and measuring ROI
• Experience with graphic design and content creation is a plus

The salary for this position will be competitive and commensurate with experience. Only shortlisted candidate will be notified for interview.

Head, Digital & Growth Marketing

Position title: Head, Digital & Growth Marketing

Reports to: Director Growth and Partnerships

As an experienced manager you will lead an exciting newly formed team, combining the highest levels of supporter care, building meaning and sophisticated journeys for our supporters to join and stay motivated in helping to restore nature to its glorious best and to save our planet.

In this role, your flair and ambition will be the driving force in bringing together traditional customer and supporter retention, alongside building and growing an integrated digital approach in communications.

You will play a key role in the marketing, communications and fundraising leadership team, ensuring the WWF-Singapore conservation & organisational strategies are implemented across all our supporter communications. Seeking to always optimize our support and income across multiple channels.

You will be a highly effective marketing & fundraising manager with a proven track record of developing people and programmes. Capable in mobilising, inspiring and developing a high level of personal performance, across a multiple of disciplines to drive successful income generation campaigns.

As Head of a large Department your main duties will be:

1. Increase and diversify revenue streams by involving volunteers and non-financial supporters
   
   : Rather than continuously pursuing new leads, we can convert existing contacts into financial supporters, reducing our cost per lead and avoiding market saturation. This also allows us to focus on nurturing those who have already shown interest in WWF, resulting in higher conversion rate. We have already adopted this approach with the Telemarketing team, with 80% of their focus shifted from generating new leads to reactivating lapsed donors.
2. Provide a meaningful 360-degree experience and identify cross-selling opportunities: With the right systems we can categorize our supporters and volunteers into different groups based on their level of engagement, and tailor our engagement tactics accordingly. This will help us increase loyalty and optimize our strategies, such as creating personalized activation and call-to-action plans for each group within the Kosong Plan journey, which will lead to cross-selling and up-selling revenue opportunities.
3. Adopt a unified digital marketing and social media strategy to enhance the efficiency of our channels and boost ROI: By consolidating our social media and digital marketing strategies, this team can fix some frictions and breakthroughs and create tailored campaigns, strengthen our brand identity, and analyze data to improve performance. This will not only foster trust and loyalty among supporters, donors, and volunteers, but also optimize and save resources and prevent duplicative efforts, contributing to better use of WWF-Singapore’s funds. For example when launching a new campaign, we can repurpose efforts and target a wider audience (volunteers, non-financial supporters) and have a greater impact with the same resources.
4. Establish the Database, Operations and Transformation team which could be hived-off as a standalone unit in due course: To provide additional support to the entire organization. This will enable this team to focus more on generating income and retaining supporters and donors, while the Database, Operations and Transformation team can focus on enhancing data management, streamlining operations, and developing systems that will benefit all departments, such as Partnerships, Finance and Project & Ops. Our goal is to improve the efficiency and effectiveness of our operations, ultimately driving greater impact for our cause.
5. Optimize and standardize all reporting needs linked to fundraising according to the set objectives and needs of individual units in the organization, e.g. Finance, Communications, multiple Fundraising Units, Donor Care. Ensure timely delivery of reports.
   1. Develop and implement a comprehensive & cross-functional donor acquisition, retention, care, and growth strategy.
   2. Work with the team to build program strategies to deliver on ROI, gross and net income targets, financial KPI’s and donor care.
   3. Uses donor insights to drive strategic planning, including the development of annuity streams, repeat giving and increased frequency of giving.
   4. Maintain a rolling strategy that ensures short, medium and long term goals are met and articulate, promote and demonstrate plans across broader teams.
6. As a senior member of the Marketing, Communications and Fundraising unit provide strategic input to the overall fundraising strategy in line with the Conservation & Organisational strategies.
   1. Contribute to a rolling communications calendar, identifying all internal and external communications and activities and appeals
7. Optimize and ensure smooth flow of processes like: charging, donor engagement journey (welcome calls, email communications, events and gatherings, welcome packs, etc.)
   1. Work with the fundraising team to ensure the donor engagement is in line with the planned donor journey.
   2. Analyse data to help guide decision-making for improved customer service, retention, etc.
   3. Provide insights from a retention perspective to the acquisition teams, to help improve the quality of new supporters.
   4. Working across the retention, digital and acquisition teams team to deliver the donor retention & development program optimizing income and retention
8. Oversee compliance to and ensure best practice on PCI, PDPA
   1. Monitor activities and processes for potential risk with all relevant policies and procedures including compliance with donations policy, finance and banking policies; ensure fundraising activities comply with the relevant fundraising legislation and licenses.
   2. Driving innovation and improving fundraising processes, policies, reporting and evaluation.
9. Growing and diversifying fundraising streams across regular and single giving, community and peer to peer giving, and digital giving.
10. Deliver a Mid Value donor programme, aligning with Philanthropy and Corporate engagement teams, building a pipeline of high value supporters with a donor centric philosophy.
11. Inspire and empower the team, ensuring key accountability and responsibility to deliver the annual business plan.
12. Manage customer service/donor retention to ensure we are meeting target SLAs, meeting retention and donor satisfaction objectives.

Working with colleagues in the fundraising & communications team to ensure best practice fundraising and communications are in place and ensure these are tailored to the markets. Ensure any developments in the market are researched and monitored, with the communications team taking advantage where appropriate.

C. Scope of work:

• Telemarketing
• Upgrades
• Membership Care (various campaigns)
• Donor Acquisition
• Donor retention & loyalty
• Donor and P2P events planning and execution
• Digital performance marketing
• Digital fundraising
• Emergency fundraising
• Direct Marketing fundraising
• Mid Value Programme
• Email marketing strategy for FR purposes
• Lead generation (online and offline)
• Lead generation (online and offline)
• Graphic design and copywriting
• Collaborations SME
• Peer-To-Peer
• Reporting and analytics
• Volunteer recruitment and retention
• Volunteers communications strategy
• Supporters recruitment and retention
• Supporters communications strategy
• Overall events planning and execution
• Digital campaigns planning and execution for non FR purposes
• Social media strategy
• Social media content creation for non FR purposes
• Social Media Community management
• Online and offline content creation
• Email marketing strategy for non FR purposes
• Website creation & management (in partnership with brand & communications team)

Required Qualifications

• Bachelor's Degree, Post Graduate/Professional qualifications, Business Studies, Digital Marketing or equivalent experience
• Ability to demonstrate practical application of digital marketing expertise to raise funds and retain our supporters
• At least 8-10 year(s) of working experience in the related field, ideally with charities with individual fundraising of over $2million
• Good command over English, with a flair for content and loyalty strategy
• Able to manage multiple tasks and deliver on tight time-frames
• Excellent project management skills
• Strong attention to details and good interpersonal and vendor management skills
• Experience in fundraising or charity projects is essential

The Community Engagement and Marketing Executive is responsible to perform duties for Resource Development Department under the Active Community Transformation Services (ACTS) Division of Metropolitan YMCA Singapore. The incumbent is to support the outreach programmes departments in handling marketing, fundraising, volunteer management activities.

1. Marketing & Public Relations

· Develop and deliver digital and print marketing collaterals for division’s initiatives and campaigns

· Execute all marketing communications activities such as content creation across social media platforms

· Measure and report on effectiveness of social media campaigns

· Assist in coordinating with external vendor and partners for division’s project

2. Administrative & Financial

· Maintains accurate administrative records and tracking of donors and volunteers’ data in the databases

· Maintain proper record of all payments, such as basic book keeping, prepares and submits printer contra, petty cash, cash advance, purchase order, approval memos and other monthly expenses and special events

· Preparations of reports for both internal and external stakeholders (e.g. management reports)

3. Fundraising

· Support Fundraising manager in event management and projects

· Coordinate and liaise with stakeholders (e.g. individuals, corporations, foundations) for effective engagement

· Assist in donor cultivation through account tracking

· Assist in research, grant applications, proposals and donor impact reports

4. Volunteer Management

· Supports Volunteer Manager in recruitment, screening and coordination of volunteers for outreach programmes/events

· Supports volunteer engagement in volunteer onboarding, equipping and appreciation sessions

Pre-Requisitions

• Diploma in marketing or marcom-related disciplines
• Computer literate, especially in MS Office
• Ability to deliver graphic design and visual communication
• Interest in social services and community outreach
• Experience in event and project management
• Detailed and takes initiative
• Strong interpersonal skills to work with multiple stakeholders
• Flexible and independent worker
• Ability to plan, balance and cope with competing priorities
• Team player and able to multi-task under pressure

Job Description & Requirements

Responsibilities:

• Hunt for new clearing and forwarding related business focusing on import and export business locally
• Build new client base and Wholesale of Varaity of goods in arround Singapore
• Develop sales strategy in line with group commodity market segments
• Leverage from own network and further establish relationships with various partners not limited to associations, container carrier and network members globally
• Strong team player, able to work collaboratively with operational team members, whilst liaising and coordinating with vendors (ports operators, authorities, transporters etc.) and internal clients
• Monthly commercial activity reporting in the form of a sales of liquor, soft drinks and beverages
• Work with direct Manager on all sales, business development and budgeting requirements
• Capabilities reaching into the rest of APAC and globally is advantages
• Other duties as may be assigned from time to time