Total 13 Market Research Analyst job vacancies in Sales / Marketing category in Manila, Metro Manila

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL NEED:

• Must have skills/tools/experience: Incident Management, Change Management. ITIL

• Nice to have skills/tools/experience: ITIL, ServiceNow, Financial Industry experience

• At least 5 years of relevant experience

• Must be willing to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (located near Magallanes MRT Station, EDSA)

• Must be willing to work from 8:00am to 5:00pm Australia Time with on-call rotation

• College Undergraduates and Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Considerable knowledge of incident and problem management principles, procedures and techniques

• Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL)

• Strong knowledge of issue resolution and escalation practices

• Knowledge of FIS products and services

• Broad knowledge of IT infrastructure

• Ability to apply analysis and creative thinking when solving problems and conflict

• Ability to provide acute attention to detail

• Ability to communicate effectively to all levels within the organization

• Ability to manage multiple incident tasks simultaneously

• Conflict resolution and facilitation skills

• Decision making ability within specified parameters

• Independent and collaborative decision making

• Skilled at identifying and implementing process improvements

• Ability to effectively establish and maintain relationships across the organization

• Excellent written communication skills

• Solid business acumen and an awareness of business implications of decisions

• Demonstrated skill in timely, proactive, responsive follow-through on deliverables

• Ability to organize tasks and priorities effectively and under minimal supervision

• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

WHAT YOU WILL BE DOING:

• Manages global incidents across multiple data center environments to protect production systems critical to business success.

• Ensures contractual service level agreements are met in support of client and company mission-critical business requirements.

• Works across a wide array of product lines and engages various levels of management on a day to day basis.

• Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization.

• Provides immediate response and coordination aimed at minimizing the duration of service interruptions.

• Makes decisions regarding real-time incident resolution activities and selecting client situations for executive & management escalation updates.

• Acts as a liaison between the business and technology teams for high severity incidents (priority 1 and 2 spanning across the entire enterprise and escalates as appropriate.

• Maintains trend data and metrics related to incidents and problems for clients and executive reporting.

• Recommends and documents departmental standards and procedures.

• Consults with other teams on proper integration and correlation of the incident and problem management process and their respective areas.

• Ensures effective and rapid response to major incidents.

• Reviews and recommends, as appropriate, changes to support processes to ensure continuous improvement of the incident and problem management process.

• Facilitates daily, weekly and monthly tactical meetings as well as creates incident reports as determined by business and technology needs.

• Compiles the enterprise post incident report and works with various teams in root cause analysis process to determine cause of incident.

• Other related duties assigned as needed.

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a Senior Engagement Marketing Analyst - Email at Balsam, you'll be responsible for managing email calendars across various brands, executing email marketing campaigns, analyzing data and results, and identifying optimization opportunities. You will also play a pivotal role in enhancing our email volume, refining our workflows, and offering valuable insights to refine our campaign strategies and boost email sign-ups. If you're passionate about driving engagement through email marketing and thrive in a collaborative environment, we absolutely would love to hear from you!

What you'll be doing:

Email Marketing Execution, Analysis, & Recommendations

• Implements plans for identified business opportunities for Email strategies and analytics.
• Executes the planning and coordination of email strategies to advance business goals, with internal and external stakeholders.
• Develops short- and long-term lifecycle strategies that increase customer lifetime value and strengthen customer retention.
• Coordinates the flow of data across the team to ensure that campaigns are effective.
• Analyzes email metrics to improve conversion rates and develop future strategies.
• Manages and executes the testing process through our email service provider.
• Applies knowledge on all current direct marketing and email marketing best practices, CAN-SPAM, and GDPR compliance.
• Leads omni-channel tactics that promote engagement, retention, and loyalty across email marketing, organic, and paid channels.
• Develops tactics and analyzes metrics to assess the effectiveness of existing marketing, advertising, and communications programs.
• Identifies opportunities for A/B testing and effectively communicates results and makes actionable conclusions.
• Develops lead generation strategies for acquiring new subscribers.

Finance & Budget Management

• Monitors revenue pace to goal projections of their channel, reports back and provides key and real-time recommendations to sub-functional leads.
• Updates Expense Metric files and ensures the accuracy of data.
• Creates revenue build-ups for their channel and implements updates.
• Checks and reviews EM file for their channel and reporting.
• Performs discount dollar analysis to determine profitability in channel promos and offers.

Business Review & Season Wrap-Up Reporting

• Creates weekly/bi-weekly reports to review channel engagement and provide performance updates and learnings for key business partners.
• Presents and reviews performance in weekly meetings with the functional lead.
• Prepares and executes ad hoc deliverables for their channel.
• Executes analysis and season wrap-up slides for their channel.
• Raises flags within their account/channel and provides timely recommendations for optimizing current and developing future campaigns.
• Monitors and reports on competition, relevant news, and industry trends.

Integrated Planning & Cross-Functional Collaboration

• Plans channel initiatives to support integrated planning goals and presents to their sub-functional leads.
• Implements integrated planning initiatives and applies customer insights in their channel campaigns.
• Identifies and requests for deliverables in their channels.
• Collaborates with cross-functional leads and key stakeholders to develop holistic email plans and to align on goals, timelines, deliverables, and due dates.
• Assists cross-functional partners to execute email requests while applying relevant strategies and best practices.
• Contributes to the success of the team by assisting in other duties defined by management.

Tools & Agency Management

• Displays proficiency in Email Marketing and CRM tools and platforms such as but not limited to Klaviyo, Email on Acid, Litmus, and Narvar.
• Attends meetings with agency partners when needed; takes notes and shares with the team.

Team & People Management

• Trains and mentors more junior Marketing Analysts or cross-functional team members.
• Provides guidance and critical feedback when needed.
• Documents processes, strategies, and campaigns for internal and external reference.

Other Duties & Responsibilities

Performs other duties that may be assigned from time to time

What we’re looking for:

• Bachelor’s Degree in Marketing or any related course
• Minimum two (2) to three (3) years of work experience in Engagement Marketing channels such as Social Media, Content, Influencer, or Email
• Experience with Email Marketing and CRM tools and platforms such as but not limited to Klaviyo, Email on Acid, Litmus, and Narvar
• Experience with basic HTML
• Experience with Email Copywriting
• Experience with Data Analysis

Location: The Senior Engagement Marketing Analyst - Email position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only. Additionally, our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. Company executives visit the Philippines regularly, so team members attend in-person meetings from time to time.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Who are we?

Reporting and Analytics Analyst

Job Summary

Analyzes complex business problems and issues using data from internal and external sources to provide data insight to decision-makers. Identifies and interprets trends and patterns in datasets. Builds recommendations to improve business unit effectiveness. May develop methods for measuring effectiveness of business unit work. Defines or contributes to analytics strategy. Works to ensure global consistency in data and analytic methods. Works to make data available and increase employees' capability to interpret and use data and analytics tools effectively. May partner with other professionals to develop, assess, facilitate and/or lead programs and processes to support business objectives and strategy implementation. Responsible for supporting the team with data exploration, data audits, and reporting

Responsibilities
Stakeholder  Trust & Engagement 

• Work directly with business users and stakeholders to understand the business needs and translate business requirements into detailed requirements documentation.

• Proactively reaches out to internal clients to clarify requests and debriefs to explain data insights and confirm reports

Roadmap Delivery

• May Gather and document requirements for minor/major data mart enhancements, new metrics  and new reporting product functionalities

• Supports monthly and quarterly reporting activities across production, control, distribution, and business support for Equinix's Quarterly Operating Review (QBR), DNA Insights Products, Orbis dashboards and self-service tools, and other reporting solutions

Thought Leadership

• Proactively expands the domain by identifying and defining metrics to suit the business future state​

• Continuously evaluate existing tools and processes to propose solutions to improve or simplify outcomes​

• Processes a holistic understanding of the business including where their domain sits in the wider business context and providing recommendations which aligns to wider strategic objectives​

Data Audit, Cleansing , And Analysis​

• Performs periodic audits of data within business systems/platforms​

• Performs follow-up checks and escalation to ensure data quality and accuracy​

• Explores data within one or multiple files or sources to determine trends and relationships between variables to identify data trends, outliers and possible data quality issues. 

Qualifications

• Minimum 3 years of experience on data analysis and reporting​

• Bachelor's degree in Mathematics, Economics, Computer Science, Information Management or Statistics – or equivalent​

• Strong experience in using Excel to do advanced data analysis​

• Experience with BI/reporting Tools (i.e. Tableau, Power BI)​

• Strong experience in database tools such as SQL, Oracle 

• Strong data analytic skills: able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change​

• Fundamental operational control mindset, proactive in understanding the data and able to deliver accurate insights behind the movement and correlation of data sets​

• Demonstrate keen attention to data quality and accuracy details and practical application of data manipulation best practices​

• Strong IT knowledge – e.g., successfully contributed to  IT datawarehouse or reporting projects/process improvement; able to quickly grasp new data concept/ideas and technology

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Turnitin partners with institutions to ensure the integrity of global education and meaningfully improve learning outcomes. Today, Turnitin serves over 15,000 institutions globally and is rapidly expanding to reach its five year vision of becoming the definitive global leader in integrity and assessment. This vision requires the sales team that sells a platform with multiple new solutions and creates deeper relationships with customers. With our global go to market teams consisting of sales professionals who work with customers to ensure their success and grow their footprint, the sales operations team focuses on the success of the sales team today but looks ahead to help the sales team achieve their goals with effective data, tools and processes. 

Turnitin is looking for a Sales Operations Analyst to be a partner with the larger commercial Revenue Operations team along with the GTM sales team to help enhance the efficiency and productivity of the sales team, to help facilitate our rapid team expansion and customer growth across the organization. 

As a Sales Operations Analyst you will support direct and indirect sales teams across the organization in analyzing system data to establish and implement process alignment and improvements to align sales strategy. The role will be critical in evaluating the general health of the sales process in order to help Turnitin run effectively and efficiently. You will collaborate with the broader Commercial  Operations team, Marketing, Finance and other stakeholders to ensure the best experience and most efficient processes to drive the sales process.

Our ideal candidate is a professional with knowledge of sales and customer service best practices. To succeed in this role, you should have excellent time management, collaboration and communication skills along with experience of working closely with customer facing sales teams. The person must have very strong organizational skills and an excellent eye for detail. They must also be flexible and willing to dive into every challenge. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be driven and passionate about ensuring the success of the sales team by delivering information.

Key Responsibilities and Outputs

• Based on data analysis, establishes and drives process improvement, adoption, and effectiveness at every level of the sales process, ensuring process compliance
• Support and optimize the use of Salesforce, including assisting with ongoing enhancements and testing
• Helps set and enforce best practices related to Salesforce data hygiene. 
• Works closely with Sales Enablement to create, maintain and deliver onboarding content
• Delivers onboarding of new hires
• Creates and maintains documentation of processes, standard operating procedures, and visuals for training purposes.
• Ensures that training content is up to date and accurate
• Gathers reporting and dashboard requirements to provide visibility to sales teams on pipeline and performance against targets
• Tracks and reports key performance indicators (KPIs) for the sales team, identifying areas for improvement and recommending strategic solutions to achieve sales goals
• Produces and maintains regular and ad-hoc Salesforce reporting and dashboards based on metrics that drive sales velocity for Sales, Marketing and Finance
• Partner with finance, marketing, and other departments to align sales operations with overall business objectives
• Drive the successful execution of project-based initiatives to enhance sales operations efficiency, collaborating with cross-functional teams, ensuring milestones are met and objectives achieved within specified timelines
• Develops and executes change management strategies conducting training sessions and providing ongoing support to ensure the seamless integration of changes and adoption of new processes and tools into the daily operations of the GTM sales team

Proven characteristics for success

• Organized, process driven personality with a solid attention to detail
• Highly organized and accurate
• Highly self motivated/committed
• Ability to manage and assess multiple priorities
• Ability to thrive in a fast-paced environment
• Curiosity and a passion for learning  

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES!!!

Position : Marketing Analyst

Working Hours : M-F, Central Time Zone (CT), with flexible overlap

Holidays : PH Holidays

 

About the Company:

Relay Insights helps business-to-business (B2B), Software-as-a-Service (SaaS) companies grow their digital marketing programs. We also advise companies on marketing organization development and participate in hiring and onboarding new employees. We seek to develop long-term partnerships with companies and become extensions of their marketing teams.

Ideal Candidate Profile

Relay Insights is seeking a professional who has experience with business-to-business (B2B) marketing (and relevant examples to share). We are also looking for a “numbers” person–someone who enjoys working in spreadsheets and analyzing marketing data. We are not looking for a professional focused on design, video animation, ad creation, and so on. The following responsibilities and qualifications provide more detail about the day-to-day activities we need support with.

Responsibilities:

• Download and organize website and marketing metrics, such as visitors, conversions, etc.
• Research software market information and trends, such as market size, vendors, and more.
• Evaluate organic and paid search opportunities based on search volume, competition, etc.
• Collect and organize client customer data, such as firmographics, testimonials, etc.
• Help create ad hoc analyses related to website and content analytics

• Ability to quickly learn information organizing techniques (with professional examples as proof)
• Very strong Microsoft Excel / Google Sheets knowledge (e.g. lookups, formulas, etc.)
• High attention to detail and accuracy (>90% of work is complete and doesn’t require edits)
• Inclination towards critical thinking–can determine next steps without instruction
• Self-driven and bias towards action and results
• Knowledge in Project Management tools like ASANA (nice to have)

Tools to Use:

• Google Docs, Google Sheets and Microsoft Excel
• Google Analytics and Google Search Console
• Keywordtool.io
• Ahrefs
• Asana

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES!

Position: Marketing and Data Analyst

Working Hours/Shift: Monday -Friday; 9 am-6 pm EST

Salary Range: $1500 monthly

This position will oversee all aspects of marketing for Rapid Fire Home Buyers and work to research, test, implement, and monitor the effectiveness of all active marketing channels. Work with managers and leadership team to improve current marketing and consider new techniques to find motivated sellers. This position will also focus on organizing marketing performance data and running analysis on it to drive marketing decisions and changes. 

The position requires above-average attention to detail, concern for the exact correctness of work, and a strong commitment to tasks completed on time. The position would be best for someone who enjoys tinkering with systems and processes to maximize efficiency and production.

This is a valued expert expected to deliver high quality, accurate results, while efficiently maintaining and enhancing existing organizational systems and standards. Interested candidates should strive for self-development through training modules, webinars, books, courses, and other modalities. 

Interested candidates need extensive knowledge of data analysis and reporting. Needs to be comfortable with complex multi-set data analysis and report/chart building.

The goal of this position is to continuously improve our marketing channels and strategies in order to drive the max possible ROI on the marketing dollars we spend. This will primarily be accomplished through extensive data analysis on previous and current marketing channel performance.

Marketing Data Anaylst Keys for Success

• High attention to detail and organization
• Highly proficient in successfully executing and completing substantial projects.
• Enjoys getting into the nitty gritty details and auditing existing systems and processes 
• Passionate about data analysis and modeling
• Communicate clearly and effectively with all team members
• Extreme ownership of personal and team performance 
• Clear, concise, and well-documented process development and management
• Self-education, seeking out personal growth opportunities, and requesting additional support as needed

Responsibilities

• Collect, maintain, analyze and report on marketing data in great depth (response rates, leads generated, cost per lead, cost per deal, cost per marketing channel, overall revenue generated, and many many more metrics)
• Oversight of all marketing channels including Direct Mail, Digital Marketing, Cold Calling, SEO, TV, and Social Media. Constant auditing and review of all channels to ensure they are working properly.
• Responsibilities
• Collect, maintain, analyze and report on marketing data in great depth (response rates, leads generated, cost per lead, cost per deal, cost per marketing channel, overall revenue generated, and many many more metrics)
• Oversight of all marketing channels including Direct Mail, Digital Marketing, Cold Calling, SEO, TV, and Social Media. Constant auditing and review of all channels to ensure they are working properly.
• Analyze large data sets of marketing data and identify patterns. Turn these patterns into marketing decision recommendations to present to management
• Research and test new marketing strategies and methods to expand company growth in a methodical approach
• In charge of continuously improving and optimizing company marketing strategies. Weekly and monthly audit of all channels are to be performed.

• 3+ Years of data analysis and analytics experience
• Detail-oriented. High standards of quality and accuracy
• Expertise in Microsoft Excel or Google Sheets
• Prior experience with Salesforce CRM highly preferred 
• Experience in positions that require complex problem-solving skills

MySigrid is looking to hire an ambitious, experienced, and resourceful IT and QA Analyst to join us in developing scalable software solutions both on mobile and web. You will be working together with a cross-functional team that’s responsible for full software development, from conception to deployment.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

YOUR ROLE AS AN IT AND QA ANALYST

As an IT and Quality Assurance Analyst at MySigrid, you will play a pivotal role in ensuring the reliability, functionality, and performance of our IT systems and software applications. Your expertise will be critical in maintaining the high standards of quality we strive for. You will work collaboratively with our IT support and development teams, actively contributing to the identification, reporting, and resolution of issues, as well as conducting thorough testing to enhance our technology infrastructure.

KEY RESPONSIBILITIES:

• Collaborate closely with the IT support team to provide technical assistance and expedite issue resolution.
• Receive, meticulously document, and track reported bugs and issues, ensuring their prompt and effective resolution.
• Conduct comprehensive testing and diagnostics to identify system-related failures and prepare detailed resolution reports.
• Proactively identify and implement maintenance techniques to minimize downtime and enhance system efficiency.
• Assist in optimizing software and systems for superior performance, working alongside the development team.
• Develop and implement strategies to optimize lookup processes within our IT systems.
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in quality assurance and IT analysis.
• Proficiency in programming languages and scripting (e.g., Javascript, SQL).
• Proven experience in programming.
• Familiarity with automated testing tools.
• Familiarity with lookup tables, indexing, and database optimization.
• Proven experience in resolving errors related to office applications.
• Excellent problem-solving and troubleshooting skills.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Competitive salary package.

• Vacation leave and Sick leave credits.
• HMO Package for the employee and two codependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core value: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

The Lifecycle and Retention Email Analyst will report directly to the Senior Manager of Email Marketing. In this role, you'll spearhead the management and enhancement of our customer journey through captivating email campaigns and automated flows, dive into data-driven insights to identify opportunities and develop solutions to optimize future campaigns, and you will collaborate with cross-functional teams to ensure top-notch customer experiences.

What you'll be doing:

Email Marketing Execution, Analysis, Insights, & Recommendations

• Email Marketing Execution

  • Responsible for the lifecycle email campaigns for Balsam Hill, as well as Balsam Hill B2B, including but not limited to planning, managing, and executing triggered campaigns, A/B testing, list segmentation, setting up workflows, launching, and monitoring performance.

  • Builds and optimizes customer email journeys to increase engagement and drive conversion.

  • Coordinates with the Creative Team for strategy, email copy, and assets. Builds and manages creative requests and owns tickets for all cross-functional requests. 

  • Works with marketing teams to align on flow strategy, messaging, and promotions across all channels. Clones existing flows and ensures that suppressions and filters are working correctly within the program. 

  • Stays on top of industry trends, best practices, technologies, and competitive landscape to share with various team members.

  • Helps outline audience segments for pop-up testing and management.

  • Ensures that customer journey makes sense within the program and that our flows are fully optimized. 

  • Supports reporting and troubleshooting of our transactional emails. 

• Data Analysis, Insights, & Recommendations: Created AB tests and reports on findings

  • Collects and analyzes data from email service providers, Google Analytics, and internal data-gathering tools.

  • Formulates recommendations for flow optimizations based on metrics analysis and A/B test results and proactively communicates learnings to the broader team.

  • Keeps a weekly tracker for lifecycle marketing campaigns including email KPI metrics, plus sales and margin performance.

• Peak Season
  • Monitors and optimizes lifecycle campaigns daily and during critical weekends. Sends out performance highlights during holiday coverage.
  • Weekly meetings with leads to review current business, analysis, and real-time optimizations. More frequent updates are needed during big, critical sale days.
  • Reviews competitive landscape and market trends to be able to pivot based on business needs quickly.

Finance & Budget Management

• Updates Expense Metric files and ensures the accuracy of data.

• Monitors coupon redemptions and effectivity of discounts.

Business Review & Season Wrap-Up Reporting

• Attends weekly meetings with the functional lead to present and review performance.

• Prepares performance reports and ad hoc deliverables for their channel.

• Executes analysis and season wrap-up slides for their channel.

• Raises flags within their account/channel and applicable next steps.

• Monitors and reports on competition, relevant news, and industry trends

Integrated Planning & Cross-Functional Collaboration

• Plans channel initiatives to support integrated planning goals and presents to their functional leads.

• Implements integrated planning initiatives and applies customer insights in their channel campaigns.

• Identifies and requests for deliverables in their channel.

• Works with other sub-functional leads to learn and apply relevant strategies.

Management

• Oversees the channel they lead.

• Works with vendors and agencies for account monitoring and optimizations.

• May mentor more junior team members and provide critical feedback.

Performs other duties that maybe assigned from time to time

What we're looking for:

• Bachelor’s Degree preferably in Marketing or any related course.

• Minimum of one (1) year of relevant experience in email execution, preferably with an e-Commerce brand.

• Knowledge of CRM channels and tools is expected. Tools and channels include but are not limited to, Klaviyo, Bronto, 4Cite, Narvar, Email on Acid, and Litmus.

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. Company executives visit the Philippines regularly, so team members attend in-person meetings from time to time. The Lifecycle and Retention Email Analyst position is a remote working position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be willing to attend occasional in-person meetings depending on the status of the pandemic.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

About us

Employment Hero is an Australian tech unicorn - valued at over $1 billion. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year on year since inception, and expanded globally in late 2020. We now service over 80,000 businesses and we will continue to grow rapidly in 2022 and beyond.

We believe in distributed employment and take a ‘Remote First' approach with our team. Employment Hero can hire across the globe, assuming that candidates have eligible working rights and are in a suitable time zone. If you've got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

About the role

This position, based in the Philippines, is a growth role within our high-performing Sales Operations function, which comprises Commercial Analysts aligned to each sales segment, Sales process professionals, and Business Intelligence specialists.

Reporting to the Business Process Analyst - Sales Operations, you will be a key member of the Sales Operations team, partnering closely with Sales, Professional Services, Finance and other members of the Sales Ops team to manage customer & commercial data, provide business process & analytical support that drives strategic, tactical and commercial objectives in-market.

To be successful in this role, the ideal candidate should be comfortable working in a fast-paced environment and have the ability to quickly pivot in response to changes in the business and market. This role requires a high degree of adaptability and agility, as well as the ability to handle multiple tasks simultaneously while maintaining attention to detail. A candidate who can thrive in a dynamic and constantly evolving environment will excel in this position.

Responsibilities

• Own the process of reviewing closed deals and provisioning new accounts
• Support the quote and billing review process, including managing and maintaining records, coordinating with the sales team, and ensuring accuracy and timeliness of billing.
• Responsible for first responses to Sales queries, managing the Sales Operations service desk, monitoring Slack channels and redirecting inquiries to the appropriate channels for prompt resolution.
• Assist with the onboarding and offboarding process for Sales, ensuring timely access and revocation of sales systems and tools.
• Administer opportunities in Salesforce, including reopening opportunities, maintaining competitor lists, and ensuring accurate and up-to-date records.
• Make monthly dashboard updates in Salesforce.
• Conduct lead and account enrichment, including researching and appending data to existing leads to increase the accuracy and completeness of our database.
• Collaborating with Sales to ensure the sales process is understood and followed, as well as identifying & executing on opportunities for improvement with the goal of improving data quality and reducing room for error.

Requirements

• Professional Experience:
  • Previous experience in data administration, data analysis, or data management
  • Previous experience working in a fast-paced environment, with the ability to quickly pivot to respond to changes with the business and market
  • Previous experience in customer service highly regarded
  • Previous experience working in a service desk, or similar capacity highly regarded, as is experience using communication tools such as Slack
• Technical Proficiencies:
  • Strong proficiency in Excel and/or Google Sheets
  • Proficiency using or administering data within the Salesforce platform, or comparable CRM including building or maintaining reports & dashboards
• Professional Skills
  • Exceptional verbal and written communication skills, with a strong ability to communicate proactively with peers, managers, and leadership on plans, progress, and challenges
  • Excellent attention to detail

Benefits

• We are remote-first, where you can work from the comfort of your home, and enjoy flexible working time
• 40 hour work week, Monday to Friday (10am - 6pm AEST)
• 20 days vacation leave
• Top private healthcare package (for you and 1 of your dependants!)
• Paid Parental Leave subject to eligibility
• A generous budget to spend on setting up your home office
• We set you up for success with the latest and greatest hardware, tools and tech
• Budgets towards continuing your learning
• International annual company conference (Last conference we spent a week in Phuket, Thailand!)
• Refer friends to open jobs and receive a cash bonus for every successful referral you make
• Participate in our Employee Share Options Program - you’ll be a part owner of Employment Hero

Why join Employment Hero?

* Raised $181M achieving unicorn status February 2022

* LinkedIn Top 25 Startups 2021, ranked #2 in Australia

* The Australian Top 100 Innovators List 2021

* Raised $140M Series E round led by Insight Partners July 2021

* Raised $45M Series D round led by Seek 2021

* Deloitte Technology Fast 50 2020, ranked #42 in Australia

* LinkedIn Top 10 Startups 2020

* Raised $22M Series C Round led by Seek July 2019

* Raised $8 mill series B round led by Seek and OneVentures

* Deloitte Technology Fast 50 2019, ranked #20 in Australia

* GetApp Category Leader Q1 2019

* Deloitte Technology Fast 50 2018, ranked #12 in Australia

* HRD Gold Medalist - Human Capital Management Systems 2018

* HRD Gold Medalist - Rewards and Recognition Service Provider 2018

* HRD Rewards and Recognition Employer of Choice 2018

* LinkedIn Top 25 Startups 2018

* EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you**

#LI-YC1

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.

We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.

About the Role:

Customer Support Specialist is responsible for providing support to inbound customer support inquiries. Role responsibilities include direct customer support via chat, email and Zoom meetings to our clients and potential clients.

Included in the scope of the role is learning product knowledge, troubleshooting, communication skills, designing, assisting in maintaining on-boarding and training materials for customers, and intra-organizational communication.

A successful Customer Support Specialist will be inquisitive and hungry to learn, organized, reliable, and maintain a customer-first attitude. You work at the front lines, building lasting client relationships and driving customer communication. Your interactions with clients help us better understand customer pain points and are a crucial piece of the sales-to-renewal process.

Primary Job Responsibilities:

· Develop expertise about the our Platform, our clients and their business needs

· Assist in maintaining on-boarding and training development programs for customers

· Work closely with other functions including Sales, Customer Success and Product teams to ensure customer needs are met while meeting internal objectives.

· Act as an advocate, embrace a consultant approach, and display a positive attitude to connect with customers - take the time to understand your clients' needs and business priorities in order to present relevant use cases and responses.

· Respond to inbound inquiries from new customers and trial prospects, ensuring they understand how to best use the platform, including but not limited to

· Assistance with cap tables

· Assistance with searches / runs

· Document the details of each client interaction in order to improve the customer experience and drive deal closure, as well as to provide feedback to the Product team. Your role is crucial in helping Product make informed decisions by being a direct advocate for customers' needs.

· Participate in various company initiatives and projects as requested, including but not limited to

· Product regression testing

· New feature / release testing

· Data / quality testing

Skills and Qualifications:

· Finance or Accounting graduate

· Worked previously in investment banking or M&A sectors, or in FinTech B2B within Investment Banking or M&A

· Associate’s degree or equivalent work experience

· 1+ years in a relevant customer role or equivalent, strong knowledge of accounting, cap tables, finance sector, investment banking is a plus

· A client-first attitude and love to provide customer satisfaction

· Have excellent verbal and written communication skills with a keen eye for detail

· Interested in financial markets or services, particularly investment banking

· Ability to operate with a strong sense of urgency and deliver results

· Have terrific prioritization skills to manage a variety of support tasks to help us grow as a sales organization with a customer-first attitude

· Comfortable engaging with a diverse array of clients

· Tenacious and goal-oriented; can work effectively as part of a group

· Team player with the desire to try new ideas in order to achieve greater levels of success

· Knowledge of Google and Microsoft Office suite including Outlook, Word and Excel

✔ HMO on Day 1

✔ Work Schedule is 12:00 PM to 9:00 AM (Sunday to Thursday)

✔ 100% Virtual Recruitment Process

✔ Equipment provided

✔ Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)

✔ Enjoy great pay, awesome benefits, amazing perks, and work-life balance!

Job Highlights:

✔ Work-life balance

✔ Career growth and development opportunities

✔ Stable organization and industry leader

✔ Collaborative and fruitful company culture

Salary Range Php 50,000 - Php 60,000

About You 

Are you a goal-oriented individual who wants to work in a highly dynamic and fast-growing industry?  Are you a people-oriented and results-driven person, has high energy level, and maintain a pragmatic outlook without compromising quality?  Are you self-motivated and set high personal standards for performance, and bring tasks to a successful conclusion? Lastly, are you passionate about ESG issues and strive to achieve something meaningful?  

If your answers are YES, then this is the perfect role for you!  

Your Responsibilities

The Senior Sales Operations Analyst plays an important role in supporting the Sales & Marketing division to stay abreast of the key ESG, business, political, and economic developments. On top of this, you will provide operational support to the revenue-generating teams (Business Development and KAM) to achieve their targets in the key client segments of banks, insurances, asset managers, asset owners, corporates, and redistribution channels. The ideal candidate is highly organized, action-oriented, and has a deep understanding of the sales process to ensure the right resources are engaged to meet the client's requirements. Aside from multi-tasking skills, you are expected to be able to work and communicate across cultures. You should also have strong self-management skills, be able to deliver agreed-on tasks, and manage expectations even when under pressure.

You will be part of the global Sales & Marketing division and report to the Head of Sales Operations based in Manila. Moreover, you will:

• Coordinate and distribute opportunity and deal leads.
• Provide ongoing sales support to the Business Development and KAM teams, such as drafting quotes, contracts, and other relevant materials.  
• Create and distribute market intelligence reports including ad hoc and custom reports for the revenue-generating teams. 
• Continuously evaluate the most efficient lead assignment processes and work with the Head of Sales Operations for the implementation.  
• You manage client- and sales-related activities in the RepRisk CRM tool (Salesforce) and Sales Operations Dashboard via Microsoft Teams 
• You coordinate and monitor tasks/activities with other internal stakeholders.

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You'll Do

Birdeye is looking for a driven business insights professional who will play a key role in the reporting and forecasting of business activities in addition to providing key analytics in support

Birdeye’s global marketing organization. The role will be responsible for collecting, validating, analyzing, and communicating operational data to drive key business decisions and efficiency in growing the marketing team. The successful candidate shall be working closely with our international marketing leaders hence, he or she will be asked to work during US working hours.

Responsibilities

• Successful candidate shall look into or investigate all potential demand sources and derive insights for teams to act upon.
• The BI Analyst is expected to have excellent business acumen and can speak intelligently about the company’s strategy and help us achieve operational excellence.
• Monitor and manage key revenue and marketing funnel metrics to drive marketing spend efficiency & revenue growth
• Actively identify possible issues in the marketing funnel and collaborate with the leaders of marketing and sales to develop action plans.
• Actively address areas for improvement in marketing procedures, data gathering, and analytical models
• Create prediction models that campaign owners can utilize to calculate ROAS, CAC and payback period
• Maintain marketing reports and use our data to communicate performance, areas for improvement, and shared achievements or failures.
• Participate in building dashboards to transform huge datasets into insights that marketing team can use for both proactive and reactive purposes.
• Deliver ad hoc intelligence and recommendations with insight to leaders as needed.

• 3-5+ years of experience in Business Insights, Marketing Operations or Analytics with the ability to easily manipulate and combine massive data volumes from different Marketing data sources
• Familiarity in several marketing attribution techniques
• Familiarity in SFDC, and other similar marketing technologies
• Experience with Python, SQL, Data Visualization (Tableau, Power BI) and machine learning a huge plus
• SaaS, B2B experience particularly in a US-based multi-national a huge plus
• Self-motivated individual who is always looking for opportunities to optimize processes
• Excellent communication skills and the ability to communicate data-driven stories to audiences of all levels
• Results-driven, resourceful, inventive, meticulous, and well-organized
• BA or BS in a quantitative field (Business Administration, Marketing, Economics, Mathematics, Actuarial Science, Management Science, Finance, etc.)
• Ability to perform well in a fast-paced, high-growth, deadline-driven workplace.
• Positive, can do attitude
• Strong attention to detail
  

Successful candidate will report in PST Hours and 1x a week onsite work arrangement.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.