Total 75 Manufacturing Officer job vacancies in Customer Service category in D14 Geylang, Eunos

Responsibilities

• Assist in day-to-day operations of the outlet
• Provide prompt, helpful and courteous service to customers at all times
• Perform data and sales transactions
• Perform cashiering duties
• Perform replenishment, stocktake and receiving of products.
• Arrange product displays and maintain sales floor appearance and cleanliness
• Handle customer complaints and feedback
• Other ad-hoc duties as assigned

Requirements

• Min 'N’ Level. Entry level candidates are welcome
• Good computer and communication skill
• Comfortable working with numbers and handling cash
• Good team player who is service-oriented
• Able to work rotating shifts, including weekends and Public Holidays

Job Description

• Provide excellent customer service, liaise with clients through e-mail and phone.
• Using SAP system to key in Sales Order, purchasing order, invoicing
• Follow up and to monitor delivery of outstanding customers’ orders and provide customer support for shipments
• Responsible for daily order processing, purchasing, invoicing
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
• To co-ordinate with factory team for production progress and export/import shipment preparation
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Training will be provided

Requirements

• Minimum GCE N or O level / Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team player
• Basic computer literacy and good knowledge in Microsoft office.
• Proficiency in Microsoft Excel and Word etc.
• Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.
• To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China

Job Responsibilities:

1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.

2) Disseminate customer enquiries to appropriate sales staff for follow-up.

3) Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

4) Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.

5) Arrange product collection, delivery appointment, refund, product exchange and follow up.

6) Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.

7) Any other duties as assigned by the superior.

Job Requirements:

1) Ability to liaise with customers over the customer enquires channels in a professional manner.

2) Manage customers’ feedbacks or complaints efficiently in a timely manner.

3) Possess excellent computer skills especially Google drives, Google sheets and internet.

4) Possess excellent customer service handling skills with good attitude, positive mindset and a good team player.

5) Willing to work on a 6day work week – Retail hours: rotate between 11.30am – 8pm and 12.30pm – 9pm with Off on a fixed weekday.

6) Those with some customer service background will have an added advantage.

7) Those without experience but with keen interest in handling customers and IT Savvy especially in Google Sheets, Google Drives and internet are welcome to apply.

8) Able to commence work within short notice.

9) Candidate must possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.

Responsibilities:

• Engage with customers courteously at the front-line, providing assistance with any faulty products distributed by us.
• Respond promptly to phone calls and emails regarding product inquiries/servicing.
• Conduct thorough testing to confirm the serviceability of products and follow up with the most effective solution.
• Accurately input customer and product details into our in-house customer service report system.
• Handle the returns of faulty products from superstores/dealers.
• Maintain meticulous follow-up on assigned responsibilities.

Job Requirements:

• No prior experience necessary; a willingness to learn is essential.
• Possess strong problem-solving and decision-making skills.
• Proficient in basic computer functions; Microsoft Office knowledge is a plus.
• Competent in verbal and written communication skills.
• Open to constructive criticism and providing valuable feedback/ideas for procedural improvements.
• Interest in PC components, fitness & wellness lifestyle products.
• Minimum of an "O" level cert.

Job Description

• Provide excellent customer service, liaise with clients through e-mail and phone.
• Using SAP system to key in Sales Order, purchasing order, invoicing
• Follow up and to monitor delivery of outstanding customers’ orders and provide customer support for shipments
• Responsible for daily order processing, purchasing, invoicing
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
• To co-ordinate with factory team for production progress and export/import shipment preparation
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Training will be provided

Requirements

• Minimum GCE N or O level / Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team player
• Basic computer literacy and good knowledge in Microsoft office.
• Proficiency in Microsoft Excel and Word etc.
• Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.
• To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China

1. Job Description for System Management Officer

- Backup Management. the Supplier shall constantly track the backup status for SAP and non-SAP servers, and update the SOP if there is any change in the backup configurations. For any backup failure, the Supplier shall provide timely update to * PM and Ops Manager. The Supplier shall liaise with the relevant parties to resolve the issues and verify that all rectifications are satisfactorily performed prior to updating * PM and Ops Manager on the closure.

- Log Review Management. In addition to Chapter 6.4.6, the Supplier shall prepare the log review report for update to OM in required meeting.

- Technical Change / Service Request (CR/SR) Management. The Supplier shall keep track of the technical CR/SR that are being implemented and ensure proper closure, which includes maintaining the required documents in Authority’s repository or case management system.

- Business Change Request (CR) Management. The Supplier shall monitor the status of Implementation, Change Requests and issues (if any) from requirement initiation to implementation/stabilisation and work with various parties to address issues impending the progress of implementation.

1) The Supplier shall oversee and participate in requirement gathering, evaluate requirements, review CR effort, assess impact and design solutions proposed by the system vendors. They shall facilitate users in testing and ensure testing is complete and comprehensive. They shall facilitate systems training for users, where applicable.

2) ii. The Supplier shall seek Ops Manager’s approval for funding of system changes/CRs, completion of milestone, etc. The Supplier shall consolidate and prepare submission of Performance Management Report (PMR)/Post Implementation Review (PIR) and update * PM and Ops Manager.

3) iii. The Supplier shall ensure that the contract related to the respective CR is raised correctly and timely to the system vendors. The Supplier shall participate in CR prioritisation activity to ensure that the CRs are implemented within policy or Authority stipulated timeline where applicable.

4) iv. The Supplier shall prepare Variation Agreements (VA) documents for implementation and Change Request (CR) and seek approval from Authority.

- Business Service Request (SR) Management. Responsibilities include monitoring of the SR raised and assess impact with the system Maintenance Vendor.

- System Investigation Request (SIR) /Problem Report (PR) Management. Track SIRs and system defects reported by users, including aging SIRs and defect trend analysis and work with the system Maintenance Vendor to improve the SIR/PR management. Ensure prompt resolution is provided by the Maintenance Vendor to the defects reported, and prompt clarifications are provided for SIRs.

- The Supplier shall propose, document and work with Authority to implement improvements to the current work processes to achieve increased efficiency and effectiveness in delivering the maintenance support services.

- The Supplier shall monitor the progress of outstanding tasks to be completed by the system vendor or users; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; tracking and escalating of risks and issues to * PM and Ops Manager; Project planning with the system team, other systems’ teams, etc.

- The Supplier shall analyse KPI trending for improvement, governance and compliance management (including audit support). Provide analysis and consultation services to address operational issues, data issues and audit related activities.

- The Supplier shall ensure that the COE (Common Operating Environment) Certification is conducted properly by the system vendors and liaise with * team to obtain the necessary COE image to be installed at COE PC(s) situated at client premise.

- The Supplier shall monitor software maintenance contracts, liaise with * procurement to prepare, renew and establish contracts where applicable and where there is no conflict of interest. The Supplier shall ensure that SSL Certificates in SAP and non-SAP servers are renewed timely.

- The Supplier shall consolidate and prepare submission of checklists related to audit, compliance and governance, and update * PM and Ops Manager.

- The Supplier shall provide monthly Project Progress Report for the duration of the Contract. The reporting period and submission date for the monthly report shall be specified by the Authority. Prepare progress reporting to Ops Manager, management and to various forums, prepare for presentations for

meetings when required.

- The Supplier shall coordinate and perform secretariat role for meetings with different stakeholders and internal meetings.

- The Supplier shall work closely with other interfacing systems to ensure operational efficiency and interoperability with the interfacing systems. The Supplier shall assess the design and ensure implementations in the system achieves data quality, usability and compatibility with other interfacing systems. The Supplier shall also

identify areas in other interfacing systems and the system to improve integration and operation efficiency.

- The Supplier shall liaise with Authority-appointed teams to monitor the activities and seek relevant approval to ensure CRs are implemented within agreed implementation timeline

- The Supplier shall review and propose changes to the documentation where necessary.

Requirements for System Management Officer

Education Qualification

· At least a Degree/Diploma in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

a. Good knowledge of information technology.

b. Good planning and coordination skills.

c. Strong writing, verbal communication and presentation skills.

d. Good team player, responsible and conscientious.

e. Resourceful, independent, responsive and pro-active.

f. Proficiency in Office productivities suites such as Microsoft Office and

g. Microsoft Project.

h. Proficiency in ARIS tool is advantageous.

Required Working Experience

a. At least 4 years of working experience in information technology; preferably in SAP HCM

b. At least 2-3 years of experience in project management.

c. Has good supervisory and communication skills.

d. Knowledge of SAP HCM ERP is preferred.

e. Knowledge of Weblogic and Java is preferred.

f. Experienced in SG Government projects is preferred.

Responsibilities:

Check-In/Check-Out:

• Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and facilities.
• Process check-outs efficiently, addressing any guest queries or concerns.

Reservation Handling:

• Manage reservations, including booking modifications and cancellations.
• Ensure accurate recording of guest information in the system.

Up-Selling::

• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Customer Service:

• Provide personalized and attentive service to meet guests' needs.
• Handle guest inquiries, requests, and complaints promptly and professionally.

Cashier Duties:

• Handle guest payments, issue invoices, and provide accurate change.
• Maintain a secure and organized cash handling process.

Room Assignment and Control:

• Assign guest rooms based on preferences and availability.
• Monitor and control room inventory, coordinating with housekeeping for room readiness.

Safety and Security:

• Ensure the safety and security of guests by following established protocols.
• Respond to emergencies and report incidents to the appropriate authorities.

Communication and Coordination:

• Collaborate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.
• Communicate special requests and VIP arrangements to relevant departments.

Information Dissemination:

• Disseminate information about hotel promotions, facilities, and local attractions to guests.
• Provide directions and assistance with transportation arrangements.

Record Keeping:

• Maintain accurate and organized guest records.
• Generate reports as required by management.

Problem Resolution:

• Resolve guest issues effectively and escalate matters to supervisors or management when necessary.
• Anticipate and address potential challenges to enhance guest satisfaction.

Qualifications and Requirements:

• Minimum ITE/O Level, certification in hospitality is a plus with one year of work experience
• Candidates with over 2-3 years of customer service experience will be considered for the Executive role
• Proven experience in customer service or front desk roles.
• Excellent communication and interpersonal skills.
• Familiarity with hotel management software and reservation systems.
• Ability to handle cash transactions accurately.
• Strong problem-solving skills and a proactive approach to guest satisfaction.
• Flexibility to work in shifts, including weekends and holidays.
• Impeccable grooming and professional appearance.
• Customer-focused with a genuine passion for hospitality.

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.

Responsibilities:

• Attend to customer enquiries, feedback and complaints via phone, email or in-person.
• Check and monitor CCTVs for discrepancies, system issues and incidents.
• Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.
• Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.
• Perform investigations and process refunds for customers.
• Perform administrative tasks related to customers data such as service reports etc.
• Monitor and track manpower deployment for Operations and Technical teams.

Requirements:

· At least GCE ‘O’ Levels or equivalent.

· At least 2 years of working experience in the customer service or call centre roles.

· Required to work rotating shifts due to 24/7 operations of control centre.

· Excellent customer service and communication skills.

· Proficient in Microsoft Office tools (Excel and Word).

Benefits:

• Basic up to $2500 - $3000
• 44 hours/5 Days work week

Job Scope:

• Welcome customers warmly and professionally.
• Ensure smooth running of day-to-day operations.
• Assist with administrative tasks via phone and email.
• Handle customer inquiries and complaints courteously.
• Interact with the guest as a brand ambassador.
• Make reservation for the VIP guests and confirm their reservation.
• Any ad hoc task as assigned by management.

Job Requirements:

• Entry level, training will be given
• Candidate with relevant experience in Customer Service/Hospitality is welcome to apply.
• Proficient in MS office.

To Apply, kindly click on the "APPLY NOW" button and job details.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chia Choon Wing (R23112010)

Job Description & Requirements:

• Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
• Deliver high quality customer care service at all times.
• Provide timely escalations of requests and adequate technical support where necessary.
• Ensure daily and monthly KPIs are met and exceeded.
• Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
• Manage all incoming calls for enquiries, requests, and technical support.
• Be proactive to urgent/emergency situations in accordance to product/service guidelines.
• Take initiative and assist teammates in need, where possible. Eg. Language barrier with customer.
• Support other responsibilities that may be assigned from time to time.

• Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
• Deliver high quality customer care service at all times.
• Provide timely escalations of requests and adequate technical support where necessary.
• Ensure daily and monthly KPIs are met and exceeded.
• Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
• Manage all incoming calls for enquiries, requests, and technical support.
• Be proactive to urgent/emergency situations in accordance to product/service guidelines.
• Take initiative and assist teammates in need, where possible. Eg. Language barrier with customer.
• Support other responsibilities that may be assigned from time to time.

Responsibilities

1) Manage customer sales orders (quotations and customers’ purchase orders) with verifications and follow up with customers in case of discrepancies.

2) Ensure business transaction closure from sales order through issuance of delivery note to invoicing and payment

3) Handling some PO process to Supplier

4) Handle RMA & loan process

5) Manage administration (Reports, Filing and documentations)

6) Manage freight arrangement for local and export shipments

7) Assist the sales team in daily administrative work, in handling and processing customers enquiries

8) Monitor packaging, unpacking and delivery activities at warehouse

9) Undertake ad-hoc duties and tasks as and when required

Requirements:

1) Minimum Diploma holder or higher

2) At least 2 years’ working experiences as a Sales Administrator.

3) Possess good customer handling skills with a positive mindset

4) Experience in SAP system- Netsuite is preferred

5) Meticulous and able to work well in a fast-paced environment

6) Capability to learn and adapt very quickly

7) Knowledge of shipping terms will have added advantage

Main Core Responsibilities

To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

Project Coordination - Work closely with team members to ensure timely execution of ongoing projects.

Data Entry and System Maintenance - Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.

Emergency Support - Standby for emergencies and critical support requests after regular work hours.

Process Improvement – Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc

Company-Wide Technical Support - Provide technical support across the company.

Additional Duties – Perform any other duties as assigned.

Intermediate Work (Middle Management Duties)

New Store Setup - Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.

Inventory Management - Assist in IT inventory management and monitoring data backups.

Administrative Responsibilities - Assist in IT administrations including paperwork & documentations.

Vendor Management – Manage relationships with relevant external vendors.

Requirements

- Strong capability in basic PC & network troubleshooting.

- minimum 3 years’ experience of experience with operational management knowledge in the F&B or similar field.

- Senior Executive position available based on experience and qualification

- Diploma or Degree in an IT-related field

- Good problem-solving skills, demonstrating resourcefulness in finding solutions.

- Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.

- Service excellence attitude for technical support matters.

- Individual who takes initiatives and can work with minimal supervision.

- Have a service excellence attitude for technical support matters.

As a Senior Pre-Sales Consultant, you will provide sales support to help secure clients – in partnership with Sales – by, providing technical product knowledge, advice and support to prospects, sales representatives, resellers and customers during the sales process and acting as the subject matter expert on TeamMate solutions.

• Support Account Managers in client engagements to solicit, gather and clarify requirements, so as to establish a requirement baseline for formulation technical write-up and specifications as inserts to proposal for submission.
• Maintain in-depth product knowledge and domain knowledge of assigned customer industry segments.
• Update the company's product development roadmap, maintain competency to conduct application walkthrough and product demonstration, as well as doing market research on technological developments in the industry.
• Work closely with the Service Delivery and Product Development team and generate proposed solution write-ups and any relevant materials as inserts to business proposals, including high level conceptual solution descriptions, functional specifications, entity relationship and business workflow diagrams, high level schedule and project plan, critical success factors and dependencies.
• Participate in clients proposal presentation sessions, in the process of which, support clarification and articulation on the technical segments of the proposed solution, and making necessary and relevant revision based on clients’ feedback, including thought guidance from the Account Manager, and the feasibility assessment from the Service Delivery and Product Development teams.
• Lead and support custom POCs
• Work closely with Sales to drive pipeline conversion via standard and custom demonstrations
• Attending and representing Team at various industry events such as conferences and continually learn new versions and features of the software as the product grows and enhances

Job Highlight

Location near Macpherson MRT Station

On-job training will be provided

Duty Meal will be provided

Annual Leave/Medical/Bonuses

Responsibilities:

• Provide customer service and administrative support to the daily operation of Temple.
• Collect payments and issue invoices.
• Data entry and update system record.
• Assist in festival/celebration of Temple-related matters.
• Perform simple settlement of daily transactions.
• Perform general daily clerical duties.
• Ad-hoc duties are assigned as and when required.

Requirements:

• Minimum Secondary and N/O Level.
• Minimum 1-year experience in customer service or relevant field.
• Good working attitude and a strong sense of responsibility.
• Meticulous, well-organised and also a good team player.
• Proficient in Microsoft Office Suite.
• Willing to work on weekends and public holidays.
• Able to communicate proficiently with English & Chinese to liaise with English and Chinese-speaking customers.