Total 3 IT Support Executive job vacancies in F&B / Tourism / Hospitality category in Kuala Lumpur, Kuala Lumpur

• Must have: As400- Silverlake / l2 support (minimum), to work in shifts as400,RPG, unix/linux, oracle or sql / shell scripting. Core banking or card (Credit card / debit card) exp
• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry
• Sound Understanding of ITIL, SDLC
• Good and assertive communicator in speaking & writing
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekends or off business hours
• Experience in L2 or L3 production support
• Business knowledge background of either Core Banking or Cards
• Technology knowledge background of AS400 - Silverlake (core banking or cards module)
• Willing to work on Shifts

Good to Have:

• Knowledge on enterprise tools, i.e. MQ, Connect Direct, Control M etc
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc   

As Implementation Consultant for our hotel PMS solutions, you'll improve the adoption and usage of the company’s product services and maintain revenue growth targets by providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile.

·         Take care of the overall installation and updates of hotel Property Management

           Systems (PMS)

·         Install and configure PMS interfaces for third party vendors

·         Troubleshooting PMS network related issues

·         Installation of PMS backup solutions

·         Perform health checks on PMS systems

·         Provide detailed reports and create documentation on new installation processes

·         Provide suggestions or make modifications to existing documentation to improve

          quality installations

·         Provide high quality customer care while performing installation services and support

          of customers’ systems

Job Descriptions:

• To develop a business plan and sales strategy for the market that ensures the attainment of company sales goals and profitability. Responsible for achieving sales and operations, targets and performance respectively for your department.
• Initiates and coordinates the development of action plans to penetrate new markets. To ensure proposals are delivered/handled on time.
• Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. To formulate or organize a working schedule amongst the personnel handling e-mails, enquiries on quotations, operations etc.
• Plan a timetable for sales calls to your clients followed by a report.
• Plan outstation sales calls to your clients, and branches followed by a report.
• To liaise and work closely with Account Managers, Ticketing and operations personnel, Overseas operators, suppliers, and airline personnel.
• To manage the growth of existing corporate (National & Global) client’s travel program
• Overall client account management & retention activities (travel review, sales call, roadshow, debtors & ageing, upselling, client feedback management etc)
• New sales acquisition activities (new leads generating strategy, cold calling, networking events, RFP) and other revenue-generating activities (example: MICE events, tour leading, acquiring client personal travel).
• Administrative work to maintain account files, folders, and overall client reporting tasks.
• To liaise and assist other departments and HQ/branches on matters relating to corporate sales.
• Provide timely feedback to senior management regarding performance.
• Maintain accurate records of all pricings, sales and activity reports.
• Creates and conducts proposals and presentations.
• Recommend process improvements and attend training.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team and the company's SOP.

Job Requirement:

• Candidate should possess a Primary/ Secondary School, Diploma/ Advanced Diploma or equivalent in Hospitality/ Tourism/ Hotel Management
• Preferably Intern specializing in F&B/ Tourism/ Hospitality or equivalent
• Fresh graduates are encouraged to apply
• Required spoken & written language (s): English