Total 4,041 Full-time IT Support Executive job vacancies in D22 Jurong, Jurong Island, Tuas

An Offshore company provide general offshore support services, drilling rig, support functions and cargo transport operations to the Oil and Gas Industrial.

Responsibilities

• Provide constant day to day administration support for related ERP& Vessel Management System.
• Able to provide guidance / training to users .
• Keep abreast of all updates to the ERP & Vessel Management system and disseminate relevant information to users of the system.
• Provide technical assistance to prepare and maintain company data and operation procedures.
• Assist in training staff to use required software and other business operation systems.
• Other ad-hoc duties as assigned.

Competencies

• Excellent communication and interpersonal skills.
• Customer-oriented behaviour.
• Knowledge of computer hardware, including experience with operating systems e.g. Windows, Mac OS.
• Basic programming skills and logic.
• Strong interpersonal and communication skills.
• Good team player who is agile and adaptable.
• Passion for technology and people.
• Candidates without experience are welcome to apply. Training provided.

Education Qualifications

• Diploma in Information Technology, Computer Science, Software Engineering or a related field.
• Minimum of 3 years of relevant experience.

A hands-on role with experience in similar position with broad functional expertise preferably in logistics industry & technical expertise in application systems design and operations and or IT management & technology trends not limited to:

• Manage and guide the application team to its full potential and create a new level of innovation, capability and service excellence.
• Lead, plan & execute implementation of the application projects
• Analyze user's requirements, feasibility, cost, time and resources required, compatibility with current systems, potential problem area and recommend solutions for projects
• Work with vendors and suppliers to resolve technical or contentious issues and conflicts to ensure that projects are delivered on time and within budget
• Fully understand the business requirements and translate these to effective and meaningful information.
• Documentation of SOP and business requirements
• To maintain and ensure system security and data integrity.

Requirements

• Possess Degree or Diploma in Computer Science, Computer Engineering or equivalent
• Relevant experience in change management related to transformation programs (Stakeholder assessment, change impact analysis, organization design, communication planning, training support and business readiness)
• Accuracy and attention to detail
• Sharp analytical abilities, problem solving techniques, design skills
• Excellent interpersonal and written/verbal communications skills
• Capable of dealing with rapid schedules and constant evolving business environment
• Proactive, motivated and team player
• Able to multi-tasked and prioritize work, good time management and ability to work under pressure
• Take pride in accountability, ownership of outstanding issues and establishes a high level of credibility with others in the organization

• Provide printer equipment demonstration, installation and technical support to customers and sales team
• Provide phone and on-site support, maintenance and servicing, trouble-shoot and repair of printer equipment and its supplied software
• Conduct regularly onsite equipment maintenance and servicing for members
• Develop training materials and conduct printer and software training to both external and internal customers
• Provide printing service support to customers and sales team
• Provide administrative support to ensure proper filing of service records

Job Description:

Enterprise Information Technology Support

• Provide user support on issues related to VISION workstations, Network matters, IP telephony, audio video equipment.
• Support ad hoc setup and support for conferencing and audio-visual presentation.
• Point of escalation for user support call to the corporate service desk
• Update and maintain the IT inventory in the CMDB database for the VISION infrastructure, accessories and user devices.
• Update and maintain all software licensing used exclusively by Plant and provision of user devices at Plant.
• Perform user support tasks in service now tickets and troubleshooting as required.
• Other duties include SQL database and Server administration.

Industrial Information Technology Assistance

• Assist for Industrial Information Technology Systems projects when required.
• Provide technical assistance for Industrial IT equipment’s involved in the project.
• Coordinate and transit technical IT deliverables in accordance with Corporate’s IT policy
• Update and maintain IT inventory in CMDB and CMMS for industrial infrastructure, accessories and user devices.
• Assist first level troubleshooting of the system, in coordination with E&I team, Group IT teams (DSI MS, TGITS) and external suppliers if required.
• Support Software Manufacturing System and Software Automation for productivity improvement initiatives when required.
• Supports new product software launches, IT processes and work within designated IT guidelines.
• Stay current with technology and determining the impact of hardware and/or software upgrades on new and existing applications.

Cyber Security

• Support the local Cyber Security Officer and act as his backup in his absence.
• Ensure that the Cyber Security rules are integrated to the contract with vendors.
• Warn the plant manager and the Branch Cyber Security Manager in case of a major Cyber security risk or incident.

Maintenance

• Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
• Develops plans to manage the frequency of appropriate support package/patch application.
• Monitors database maintenance and provides appropriate recommendations, when required.
• Develops IT equipment replacement plan.
• Develop and update the Site Documentation relating to the local infrastructure, ensuring it is published in the designated area.

Projects and Budget

• Propose the local IT budget ensuring optimum utilization of resources whilst maintaining cost effective services.
• Ensure all IT related costs for the affiliate are captured in the IT budget and properly validated by management and MS/APMO IS team.
• Ensure IT projects are managed to successful completion, within agreed costs and timescales, with the proper methodology and standards.

Requirements

• Minimum Diploma holder with 5 years similar working experience.
• Good knowledge in Enterprise IT Infrastructures (workstations, networks, server, data rooms) management
• Good understanding of local IT infrastructure and its components with the ability to assess cybersecurity risks.
• Field Instrumentation work experience will be an advantage.

Summary

Under the supervision of the Singapore IT Manager, the IT Support Engineer provides basic IT support for the various IT services and components at the Singapore manufacturing facility

Job Description

1. Administrative/General:

• Be the front-end IT support person for majority of user requests, escalating tickets when necessary to IT Manager
• Be aware of company standards and procedures, and works to improve understanding and enhancing of them.
• Be able to accept and pursue clearly defined objectives.
• Promote proper IT usage and IT Security to the business and users.

2. Operational

• Respond to emails and phone calls regarding desktop and help desk requests
• Record, track, and close tickets through help desk/problem management software
• Assist with the creation of new accounts and editing/termination of existing account in MS Active Directory, mailbox, distribution lists, resetting passwords, etc.
• Troubleshoot/Resolve virus/malware infections
• Get regular direction from the IT Manager
• Work with other broader Phenol Global IT Teams
• Work directly with users at the site to resolve their IT issues and questions.
• Install and provide first-level support and troubleshoot site IT issues – including PC’s, servers, tablets, networks, telecom, AV equipment, printers, copiers, security cameras, security badge readers, smart phones, and site PBX
• Coordinate with service providers to resolve equipment issues.
• Install and provide first-level support for a variety of computer software and utilities like MS-Office
• Assist with the testing of security patches.
• Assist with the reporting and investigation of security incidents.
• Assist with the proper disposal of IT assets.
• Engage external vendors for quotations and renewal quote as directed by IT Manager
• Provide support during planned and unplanned IT outages.
• Respond and troubleshoot automated equipment monitoring alerts.
• Support the site data center environment, conduct periodic safety and security inspections, and participate in IT disaster recover exercises.
• Create and maintain various documentation and help guides
• Provide support for IT projects at the site

3. Strategy & Planning

• Provide input to the site and business IT Management to assist in developing long-term strategies and capacity planning for IT services

• Provide printer equipment demonstration, installation and technical support to customers and sales team
• Provide phone and on-site support, maintenance and servicing, trouble-shoot and repair of printer equipment and its supplied software
• Conduct regularly onsite equipment maintenance and servicing for members
• Develop training materials and conduct printer and software training to both external and internal customers
• Provide printing service support to customers and sales team
• Provide administrative support to ensure proper filing of service records

**Position Overview:**

The IT Support Engineer is a key member of the IT department responsible for providing technical assistance, troubleshooting, and support to end-users within the organization. This role involves resolving hardware and software issues, setting up and maintaining systems, and ensuring smooth technology operations to enhance productivity and minimize downtime.

**Key Responsibilities:**

1. **Technical Support:**

- Respond to user inquiries and technical issues via phone, email, or in-person promptly and professionally.

- Diagnose and resolve hardware, software, and network-related problems efficiently.

- Provide step-by-step guidance to users on issue resolution or workaround solutions.

2. **End-User Assistance:**

- Assist users with software installations, updates, and configurations.

- Educate users on best practices for using hardware, software, and applications effectively.

3. **Hardware and Software Maintenance:**

- Install, configure, and maintain computer systems, laptops, printers, and peripherals.

- Perform regular updates, patches, and security measures on software and systems.

- Troubleshoot and repair hardware components as needed.

4. **Network Support:**

- Troubleshoot network connectivity issues, both wired and wireless.

- Assist in setting up and managing network devices, such as routers, switches, and firewalls.

5. **System Administration:**

- Maintain user accounts, permissions, and access levels.

- Assist in the administration of servers, domains, and other IT infrastructure.

6. **Documentation and Reporting:**

- Maintain accurate records of support requests, resolutions, and actions taken.

- Provide reports on recurring issues, trends, and improvements to management.

7. **Remote Support:**

- Provide remote assistance to off-site users, ensuring their technical needs are met.

8. **IT Projects:**

- Collaborate with the IT team on various projects, such as system upgrades, migrations, and implementations.

9. **Training and Knowledge Sharing:**

- Conduct training sessions or workshops for users to enhance their IT skills and knowledge.

- Share technical knowledge with colleagues to foster a learning culture.

**Qualifications:**

- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure

Fundamentals) are advantageous.

- Proven experience in providing technical support and troubleshooting.

- Strong knowledge of hardware, operating systems (Windows, macOS), and common software applications.

- Familiarity with network fundamentals, including TCP/IP, DNS, DHCP.

- Excellent problem-solving and communication skills.

- Customer-oriented approach and the ability to work well with end-users.

- Ability to work independently, manage priorities, and meet deadlines.

- Adaptability to changing technologies and environments.

**Benefits:**

include competitive salary, a dynamic work environment.

Responsibilities:

• Collaborate with the IT Manager on diverse projects, providing assistance and support, with a primary responsibility for the maintenance of POS systems island wide.
• Offer comprehensive IT support and training to internal users, ensuring a seamless experience for employees.
• Manage IT assets and oversee equipment procurement, maintaining efficient IT resource utilization.
• Perform on and off-boarding tasks for employees, ensuring smooth transitions.
• Handle the setup and deployment of new PCs, ensuring optimal functionality.
• Take charge of IT infrastructure support across offices, warehouses, and retail outlets.
• Install and maintain IT equipment and operating systems, ensuring reliability and performance.
• Troubleshoot hardware, software, printers, and network equipment issues for PCs.
• Manage users and email accounts, ensuring proper access and security.
• Assist in various ad-hoc duties as assigned by the IT Manager, contributing to the overall IT operations.

Requirements:

• Relevant educational background in Information Technology or a related field.
• Proven experience in IT support, hardware/software troubleshooting, and infrastructure management.
• Familiarity with IT asset management and procurement processes.
• Strong knowledge of PC setup and deployment procedures.
• Ability to collaborate effectively in a dynamic team environment.
• Comfortable travelling around retail stores across Singapore.
• Able to perform work independently.
• Fresh graduates are welcome to apply!

At HOOGA & AKEMI, we value our people as much as we value the simple happiness in daily living. So, if you're looking for a fun and exciting place to work where you can help bring joy to people's lives through the products we offer, we want to hear from you!

Overview:

The IT Executive (Hardware) within the company functions as an internal systems engineer, primarily responsible for overseeing the company's IT infrastructure related to hardware, encompassing servers, the company network, PCs, and other IT equipment. This role involves close collaboration with other IT members who primarily handle software and support to various departments requiring IT assistance. Additionally, a partial aspect of the role involves providing support for software-related matters.

Play a vital role in upholding a resilient IT environment, enhance the end-user experience.

Key Responsibilities:

• Install, configure or migrate IT infrastructure (hardware), such as server and networks and peripherals, including printers, scanners, and other devices.
• Apply and maintain proper configurations, updates and patches to operating systems, software applications, and drivers to ensure IT security and optimize performance Address hardware and software issues by troubleshooting and offering technical support to employees.
• Maintain an up-to-date inventory of all hardware and software, ensuring proper functioning of equipment.
• Collaborate with the IT team to devise and execute new hardware and software solutions.
• Source, monitor and manage vendors to ensure optimal service delivery in line with company policies and procedures
• Manage projects including the design and deployment of new IT systems and services within the organization.
• Propose and monitor the department budget, especially hardware related expenditure
• Conduct training sessions for employees to ensure proper utilization of hardware and software.
• Manage disposal of IT equipment such as laptops, desktops, servers, external storage media/device, etc.

Requirements:

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or an equivalent field.
• Minimum of 3 years of experience in IT hardware, server, and network support.
• Hands-on in setting up, configuring, and resolving issues with Microsoft Windows Servers.
• Demonstrate familiarity with networking principles and protocols.
• Knowledge of network security principles and experience with Firewall
• Knowledge of system applications such as MS SQL Server, backup software, Application Server, and Checkpoint firewall.
• Experienced in troubleshooting, system administration, and supporting firewalls and network devices.
• Demonstrated proactive problem-solving approach.
• Strong communication and interpersonal skills.

Job Responsibility

• Provide support to incoming sales from generating quotation/ order to delivery order/invoices.
• Maintain stock level for specific product range and order parts from Principals/ Suppliers.
• Liaise with principals/ suppliers with regards to the arrival of parts and pricing.
• Follow up on outstanding sales and purchase orders.
• Assist in debt collection.
• General monthly report and sales forecast supporting document.
• Key in database and perform electronic mailing program.
• Optimize customer satisfaction level and provide excellent customer services.

Job Requirements

• At least Diploma in any faculty
• Min 2 years relevant experience
• Able to learn fast and be independent

Are you an IT enthusiast eager to thrive? Look no further! We are on the lookout for a Digital Support Assistant/Executive to bolster our team. Be part of a forward-thinking company that embraces innovation and nurtures growth.

Work Location: 8 Gul Circle Singapore 629564

Working Hours: 5 days a week, Monday to Friday, 8:30AM to 5:30PM

Company Transport Provided: Joo Koon MRT

Your responsibilities will include but not limited to:

• Demonstrate initiative and alignment with company mission and core values in all assigned tasks.
• Provide proactive help desk support for users and sites, primarily through remote technology including computer, network, printers, audio-visual and mobile devices.
• Participate in the setup and maintenance of organizational-wide server, network and hardware infrastructure including preventive and corrective maintenance.
• Configure settings and permissions to resolve computer issues and analyze data to diagnose system problems.
• Maintain IT documentation such as maintenance records, software configurations, inventory and movements.
• Liaise with users and application vendors to provide application support and resolve incidents.
• Manage vendors for hardware rectification or maintenance works.
• Assist in project planning, application management and coordination with internal stakeholders and vendors.
• Troubleshoot network problems and build net configurations and connections (preferred).
• Contribute to the execution of the WTS (Workplace Transformation Services) transformation roadmap particularly in change management processes using digital/technology tools.
• Serve as an ambassador to promote the usage and adoption of digital/technology within the organization.
• Manage user expectations considering budget and timeline constraints.
• Perform other tasks, duties and ad-hoc projects as assigned.

To succeed in this role, you should possess the following qualifications and skills:

• Diploma in Computer Science/Information Technology.
• Minimum 1 year of relevant experience; fresh graduates are welcome to apply.
• Experience in M365 and SharePoint setup and administration is preferred.
• Flexibility for occasional travel to other worksites and availability for after-hours support.

Ready to make a mark in the constantly evolving digital world ? Connect with us today! Send your updated resume via WhatsApp to +65 9878 7617 or click the Apply button.

Let's Drive Excellence Together!

Note: Only selected candidates will be contacted.

Are you an IT enthusiast eager to thrive? Look no further! We are on the lookout for a Digital Support Assistant/Executive to bolster our team. Be part of a forward-thinking company that embraces innovation and nurtures growth.

Work Location: 8 Gul Circle Singapore 629564

Working Hours: 5 days a week, Monday to Friday, 8:30AM to 5:30PM

Company Transport Provided: Joo Koon MRT

Your responsibilities will include but not limited to:

• Demonstrate initiative and alignment with company mission and core values in all assigned tasks.
• Provide proactive help desk support for users and sites, primarily through remote technology including computer, network, printers, audio-visual, and mobile devices.
• Participate in the setup and maintenance of organizational-wide server, network and hardware infrastructure including preventive and corrective maintenance.
• Configure settings and permissions to resolve computer issues and analyze data to diagnose system problems.
• Maintain IT documentation such as maintenance records, software configurations, inventory and movements.
• Liaise with users and application vendors to provide application support and resolve incidents.
• Manage vendors for hardware rectification or maintenance works.
• Assist in project planning, application management and coordination with internal stakeholders and vendors.
• Troubleshoot network problems and build net configurations and connections (preferred).
• Contribute to the execution of the WTS (Workplace Transformation Services) transformation roadmap particularly in change management processes using digital/technology tools.
• Serve as an ambassador to promote the usage and adoption of digital/technology within the organization.
• Manage user expectations considering budget and timeline constraints.
• Perform other tasks, duties and ad-hoc projects as assigned.

To succeed in this role, you should possess the following qualifications and skills:

• Diploma in Computer Science/Information Technology.
• Minimum 1 year of relevant experience; fresh graduates are welcome to apply.
• Experience in M365 and SharePoint setup and administration is preferred.
• Flexibility for occasional travel to other worksites and availability for after-hours support.

Ready to make a mark in the constantly evolving digital world ? Connect with us today! Send your updated resume via WhatsApp to +65 9878 7617 or click the Apply button.

Let's Drive Excellence Together!

Note: Only selected candidates will be contacted.

Job Purpose:

Oversee business support tasks in the department. Ensure organizational needs are met and business support tasks are completed promptly.

Responsibilities:

· Provide business support to sales team

· Prepare sales contract & Proforma invoice

· Update Group Inventory List

· Update Crane Library

· Update e-cranes portal

· Prepare marketing material for advertisement

· Screen in-coming e-mails

· Maintain good relationship with existing clients

· Provide quotations to clients and follow up closely with the objective of securing the order

· Build a personalized relationship with all our clients

· Handle clients’ complaints and divert to the relevant personnel to resolve in the fastest ways

· Any other duties as assigned by the management

Qualifications:

· Certificate / Diploma or equivalent

Experience/ Proficiency:

· At least 2 years of relevant experience

· Knowledge of Microsoft Office

Competency:

· Attentive to details and accuracy

· Planning and organizing skills

· Good time management

· Strong negotiation skills and good communication skills

To be part of the dynamic sales team to promote awareness and sales of the products the Company is distributing.

Products to be promoted include:

• warehouse materials handling equipment (forklifts, reach trucks, power pallet trucks, stairs-climb trucks)
• storage equipment (mobile shelving, racking and shelving, automated storage carousels and lifts) and
• safety and protection barriers and bollards

Requirements:

• valid Class 3 driving license
• ability to use autocad for darfting is preferred but not necessary
• ITE, poly graduate in mechanical or mechantronics
• Fresh graduates who are willing to learn on the job are welcome too to apply

Working Hours:

• Monday to Friday
• 0800 to 1730 hours

Company Overview:

NewPort Tank Containers, part of the Gentco Logistics group. Is a leading tank container operator with substantial operations in all major trade lanes. It is our goal to provide our Customers with a comprehensive, global approach so that we can serve each of their shipping requirements with the greatest of ease. Our global presence enables us to ensure consistent, quality service to all of our customers worldwide.

In our world, there is no ‘just another day at the office’. Because in our world, that day simply never ends. We cut through time zones, we break through borders, and we overcome what’s in our way. We push our own limits and society forward, to make that difference between loss or profit and failure or success. Always exploring new opportunities and being committed to our customers. In our world, we never stop! www.newporttank.com

Gentco Logistics was founded in 1988, registered capital of 2.05 billion yuan, affiliated to Inner Mongolia Junzheng Energy and Chemical Co., Ltd. (stock code: SH6012. After years of development, the company has become a world-renowned logistics service provider for liquid chemicals, with its business scope covering shipping, tank containers, storage tank terminals etc. for liquid chemicals. As of the end of 2021, the company has total assets of 13.89 billion RMB, operating revenue of 6.44 billion RMB and a net profit of 380 million RMB.

Under the guidance of China's Belt and Road Initiative, the Company continuously optimize the global business network and provide global customers with safe, professional and convenient services in liquid chemical logistics via scientific and efficient specialized management.

In the future, the company is committed to becoming the most competitive provider of service in liquid chemical logistics in the world.

www.gentco.com

About the position:

Join our dynamic and globally connected team! We are a leading Global Tank Container Operator, committed to innovation and excellence. As we continue to grow and expand our global operations, we're seeking a talented and enthusiastic Functional Service Desk Specialist to join our team in Singapore. If you are passionate about providing top-notch functional application support and enjoy collaborating with international teams, we want to hear from you!

Key Responsibilities:

• Provide exceptional functional application support to domestic business users as well as regional and international teams.
• Diagnose and resolve functional issues reported by end-users, ensuring minimal disruption to business operations.
• Collaborate with cross-functional teams to analyse and address application-related challenges.
• Document and escalate complex issues to higher-level support or development teams, ensuring timely resolutions.
• Proactively identify opportunities for process improvement and contribute to the enhancement of our support services.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 1 year working experience in a similar capacity.
• Proven experience in providing functional application support, with a focus on resolving issues efficiently.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and diagnose technical issues.
• Excellent communication skills, both written and verbal, to effectively interact with international stakeholders and liaise with English and Chinese-speaking associates.
• Experience working in a global support team environment is a plus.
• Familiarity with the Microsoft Office 365 stack and Sysaid is desirable.

Why Join Us:

• Be part of a global support network and contribute to the success of an international business.
• Collaborate with a diverse and talented team that values innovation and continuous improvement.
• Access to professional development opportunities and career growth within a dynamic organization.

How to Apply:

If you're ready to take on this exciting challenge and contribute to our global success, please submit your resume and cover letter. Be sure to highlight your relevant experience and how your skills align with the requirements of this role.

Join us in Singapore and help shape the future of our global support team!