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Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.
And here at Funding Societies | Modalku we live by our core values:
What you will do:
What we are looking for:
What it is in for you:
Official account of Jobstore.
Date Posted:
2024-03-06Country:
United States of AmericaLocation:
OT233: GU - NEW YORK, NY One Penn Plaza, New York, NY, 10119 USAOtis Elevator Company is searching for a highly motivated Service Project Manager to oversee coordination of activities on multiple projects. The Service Project Manager will ensure efficiency, cost containment, and customer satisfaction.
Essential Responsibilities
Education / Certifications
Basic Qualifications
The salary range for this role is $65,000 - $90,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
Otis currently provides our colleagues with the following benefits:
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Three weeks paid vacation and paid company holidays
- Paid sick leave - Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Official account of Jobstore.
Environmental Resources Management (ERM) is a leading global provider of environmental, health, safety, risk, and social consulting services. ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients.
The business of “sustainability" reflects what we do to support our clients as they strive to attain their business goals. Sustainability and business are now inextricably linked and as an expert in sustainability, we play a role in helping companies achieve their objectives with an understanding of how this impacts wider society and the environment. All staff in ERM at all levels are passionate about the environment and delivering sustainable solutions for the world’s leading organisations and this leads to a great working environment that is both challenging and rewarding.
ERM is committed to providing a service that is consistent, professional and of the highest quality to create value for our clients. Over the past five years we have worked for more than 50 percent of the Global Fortune 500 delivering innovative solutions for business and selected government clients helping them understand and manage the sustainability challenges that the world is increasingly facing.
Our EMEA region is hiring a 1st line Support Technician to meet the demand of growth within the organisation. They will provide support to our Global workforce encompassing 40 Countries with 160 offices and over 7,500 staff members covering the entire spectrum of consulting services offered by ERM. This role is based in ERM’s KL office.
The culture at ERM is hardworking and very team-oriented. Most of the projects undertaken by ERM consultants are deadline driven so the Service Desk queries need to be resolved within a tight timescale and therefore, the position requires someone who is good at prioritizing, multitasking, and passionate about providing service and support. Our aim is to respond and resolve queries with a high degree of customer service as quickly as possible.
The role coordinates fulfilment of requests to maintain high levels of satisfaction with IT services. Technicians are responsible for all activities to respond to Complexity 1 requests and incidents.
Providing a single point of contact and end-to-end responsibility to ensure submitted requests have been processed via ticketing system and via Phone calls.
Providing initial triage, resolve or determine which IT resources should be engaged to fulfil them. Escalating service requests in line with established service level targets ensuring tickets are appropriately logged.
This position will utilize IT Service Management (ITSM) best practices such as ITIL to ensure new and existing services offered by IT are thoroughly understood, and operating successfully towards OLA and SLA targets
Main Duties:
Official account of Jobstore.
Description -
What a Regional Service Delivery Manager does at HP:
Individuals who do well in this role at HP, usually possess:
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Date Posted:
2024-01-18Country:
IndiaLocation:
Aggarwal Cyber Plaza - II, Plot No C-7, Netaji Subhash Place, NEW DELHI, IndiaJob Titel- Field Supervisor Service
Location-- Delhi
Technical
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Official account of Jobstore.
Description -
The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:
What a Contact Centre Manager does at HP:
Devise and Implement Call Centre V2.0 to make us Future Ready Proof
Understand business needs and translate those needs into people skills and strategies.
Responsible for executing the customer strategy.
Provide guidance pertaining to business intelligence, staffing, training, sales, scheduling, & reward/recognition programs
Standardizes & continuously improves processes, methodologies and execution practices to ensure stability and consistent growth of the program.
Ensure the service provided meets or exceeds expectations in the KPIs
Deliver weekly, monthly and quarterly reviews to the management and to clients.
Interface between stakeholders and internal team
Ability to analyze the competitive environment of the customer and raise of market share.
Direction and Strategy:
Determines the best use of team resources to meet revenue quota and goals.
Account Management & RAD
Establishes clear guidance for account coverage, contact, frequency and call strategies.
Establishes clear and measurable goals for team members.
Stakeholders Relationship:
Create a positive experience for clients by establishing quality controls, auditing interactions and ensuring value is provided on each exchange with the customer. In addition, assumes responsibility for providing value to the partner with each qualified opportunity.
Ensures that an account transition process is in place and that process is well executed by all members of the team.
Successful Processes:
Ensures that different teams collaborate on end-to-end engagement and there is clarity in process and respective roles.
Works to see that customers and Partners are satisfied with the communications they receive from the team regarding opportunity details.
Ensures that customer support issues are escalated and responded to appropriately.
Effective, predictable business:
Delivers strong growth for Customer by exceeding defined targets for revenue growth and CPRD.
Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.
Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.
Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.
Ensures adherence to corporate standard tools and processes.
Individuals who do well in this role at HP, usually possess:
University or bachelor’s degree; Advanced degree or MBA preferred.
Prior selling experience includes multiple, diverse set of selling responsibilities.
Viewed as expert in given field by company and customer; is a mentor of selling strategy, including designing strategy.
Typically, 12+ years of experience as referenced above.
5 years commercial management experience.
Highly experienced in product specialty (computers, printers, servers, storage).
Experience in related industry.
Prior Call Centre Management Experience is a MUST (Preferably in Selling IT and Related Products)
Have excellent time management skills and presentation skills. Is the go to expert for the technology or solution being presented.
Strong high-level customer management relationship building, especially working with executives in lines of business, and sometime board level.
High level of negotiation skills at high level customer management.
Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
#Li-Post
Job -
SalesSchedule -
Full timeShift -
No Shift premium (Malaysia)Travel -
Not SpecifiedRelocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Develop and implement analytics and data reporting to guide Service Solutions sales team strategy and tactics to boost business. Lead a team to support Service Solutions Sales with KPI management, multi-vendor analytics, and install base retention and expansion. Under the guidance of the Director of Service Solutions Sales Operations Analytics, you will execute these crucial deliverables with the Service Leadership team.
Your role:
Develop Health Systems Service Solutions Sales business intelligence reporting and analytics, lead new Installed-Base Analytics projects as the subject-matter-expert and Master the Installed Base data set and performance metrics. Work with support teams to create, maintain, and manage advanced reporting, analytics, dashboards, and other solutions using Tableau, Salesforce, QlikView, and Einstein, while managing and leading projects across multi-functional teams to improve order, visibility, and predictability.
Use macro and micro analysis to identify trending patterns, challenge existing processes to improve and automate reporting in order to predict performance gaps. Develop business reviews and presentations. Developing customized presentations for intended stakeholders to aide in managing their business and making sound decisions based on the analysis of data and provide insight regarding the interpretation of data/trends (i.e., explain the ‘what’ and ‘why’ of data results).
Manage multiple projects in a fast-paced, dynamic setting, including third-party and virtual team members. Lead a highly engaged team to sustain high customer satisfaction while increasing team value and business output. Providing team members with a motivational vision and constructive feedback as needed.
You're the right fit if:
You have 10+ years of sales, finance, operations, and/or customer service-related experience.
Your skills include strong analytical skills with the ability to think methodically, formulate insights, and present compelling cases to leaders for action in addition to possessing advanced Microsoft Excel skills (required – i.e., modeling, advanced formulas, etc.), experience with Salesforce.com (preferred) and data management and reporting tools.
You have a Bachelor’ degree in Business, Finance, Operations, or a related field (required)
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.
You will possess excellent communication, presentation, organization, time management and continuous improvement skills, with the talent to manage multiple projects and balance competing deadlines while working in a collaborative, fast-paced environment.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
Official account of Jobstore.
About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Compensation Range
Annual Salary: $68,500.00 - $90,000.00 (Amount based on relevant experience, skills, and competencies.)About This Job
The main purpose of this job is to manage call, email and chat traffic, employee time off and event scheduling, forecasting call volumes, skill distribution, performance management and setting KPI metrics. Manage the Quality Assurance Analysts to ensure all compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. Manage processes for call review, coaching, quality observations, support Helpdesk calls and other various calls as needed. Support the Operations manager in various tasks within the Care Center as needed.
Essential Functions
Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
Communicate decisions, priorities, and relevant information to team members effectively
Support budget management, planning and expenditure
Escalate contact center interruption to appropriate work groups and management in a timely manner
Help drive continuous improvement to increase productivity, accuracy, and improve staffing levels
Develop policies that impact workforce positively and work with operational staff to ensure communication of these policies and procedures are adhered to.
Schedule all compliance training, new hire, and continuous learning.
Ensure customer interactions meet compliance standards and quality metrics through quality evaluations and post call survey results
Oversee contact center helpdesk and customer support functions
Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Strong knowledge of the Workforce Management field, including knowledge of best practices
Strong critical thinking skills with the ability to apply discretion and sound judgement to solve problems efficiently and effectively
Ability to drive results and balance management of organizational risk and meeting goals of the business
Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Workforce Forecasting, Scheduling and Quality Management applications
Intermediate/Advance level proficiency with Microsoft Word, Excel, Teams, and Outlook
Education & Experience
Bachelor’s degree or equivalent combination of education and experience required
6+ years Contact Center and workforce management experience required
3+ years leadership/supervisory experience required
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Manager, Customer Care Workforce & Quality Assurance job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $68,500to $90,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 1045 Executive Pkwy, St. Louis, Missouri 63141Time Type:
Full timeOfficial account of Jobstore.