Total 6 Human Resources job vacancies in Customer Service category in Washington, District of Columbia

C&I Custom Program Manager
Energy Efficiency Programs

Location: Columbia, MD (Remote – Home Office with Local Travel) 

Job Description:
To support our growth, we are currently seeking a Program Manager for our Commercial Energy Division to lead and grow ICF’s energy efficiency programs in Maryland. You will manage an established commercial energy efficiency program, including individuals who contribute to that program’s performance. This would require you provide technical guidance for energy efficient products, savings calculations, and best practices as well as build relationships and trust with clients, work collaboratively with the implementation team, internal IT teams, and marketing departments to implement a program within goal and budget.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

 
What you will be doing:

• Program implementation and management of a diverse team, quality control, and adherence to best practices to ensure successful program goal targets are met
• Collaboration with multiple groups to ensure processing, outreach, IT systems and staff are aligned to reach a common annual goal
• Technical guidance and knowledge of M&V (IPMVP Protocol) on common mechanical and electrical equipment in commercial buildings, including energy savings potential with a significant focus on HVAC, Building Automation systems, Lighting technologies, and Combined Heat and Power systems. 
• Ensuring evaluation benchmarks are being met and working with the utility evaluator to implement standard requirements for baseline selections and trend data
• Day to day management of technical team, including guidance and judgement on electrical energy savings calculations, performance feedback and career development.
• Ensure best practices in processes as well as on-site QA/QC standards for the program are met.
• Interface with the client team for day-to-day planning and program rule questions.
• Provide insight and recommendations for program changes based on existing market knowledge and program trends
• Must have a reliable vehicle for local travel. Requirements are between 5% to 10% of the time. (reimbursement for mileage provided). Monthly meetings 

What we need you to have (minimum qualifications):

• Bachelor's degree in (Engineering, Energy, Environmental Studies, or related field) and
• 5+  years of experience managing C&I Energy Efficiency programs with a holistic understanding of various energy conservation measures
• 5+ years of experience with Energy Efficiency Evaluation protocols and methodologies, Net to Gross savings calculations and financial forecasting
  OR
• High School Diploma and 
• 9+  years of experience managing C&I Energy Efficiency programs with a holistic understanding of various energy conservation measures
• 9+ years of experience with Energy Efficiency Evaluation protocols and methodologies, Net to Gross savings calculations and financial forecasting
• Must be able to pass a Motor Vehicle Record Check

What we would like you to have:

• Program implementation and management of a diverse team, quality control, and adherence to best practices to ensure successful program goal targets are met
• Experienced with using Technical Resource Manuals (TRMs) and supervising the development of tools that utilize deemed savings methodologies.
• Knowledge of energy code standards for existing buildings and new construction such as IECC 2021, ASHRAE 90.1 2019 (incl. Appendix G), ASHRAE 62.1, LEED/WELL and other Green Building standards. 
• Collaboration with multiple groups to ensure processing, outreach, IT systems and staff are aligned in order to reach a common annual goal
• Technical guidance on common mechanical and electrical equipment in commercial buildings, including energy savings potential with a significant focus on lighting technology experience.
• Experience managing direct reports
• Day to day management of technical team and field service inspectors, including guidance and judgement on electrical energy savings calculations, performance feedback and career development.
• Ensure best practices in processes as well as QA/QC standards for the program are met.
• Interface with the client team for day-to-day planning and program rule questions.
• Provide insight and recommendations for program changes based on existing market knowledge and program trends. 
   

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$70,374.00 - $119,636.00

Columbia, MD (MD12)

As a Support Services Supervisor - Director Digital Enterprise, you will:

• Serve as the principal management official responsible for providing advice and recommendations to the Assistant Secretary, Chief Administrative Officer (CAO), Deputy Chief Administrative Officer (DCAO) and other Departmental officials on broad policy matters affecting the management of Digital Enterprise services.
• Plan and direct staff operations for a wide variety of paperwork management functions, including but not limited to, audio-visual communications, micro graphics services, printing services and Departmental document distribution systems, and mail management, including providing technical advice to HUD Headquarters program offices and field offices.
• Provide HUD with professional Audiovisual Communications that includes Broadcasting, Web Casting, Training Support, Video Production, Audio Visual Support, Social Media and Photography.
• Plan, direct and coordinate the work of subordinates, and supervisors responsible for developing and implementing policies and procedures relating to documents distribution and mail operations.
• Provide comprehensive analysis of communications programs, operations, logistics, engineering support and other activities regarding their effectiveness, economy, results and regulatory compliance.

Starting at $155,700 Per Year (GS 15)

As an Support Services Supervisor - Director Digital Enterprise, you will:

• Serve as the principal management official responsible for providing advice and recommendations to the Assistant Secretary, Chief Administrative Officer (CAO), Deputy Chief Administrative Officer (DCAO) and other Departmental officials on broad policy matters affecting the management of Digital Enterprise services.
• Plan and direct staff operations for a wide variety of paperwork management functions, including but not limited to, audio-visual communications, micro graphics services, printing services and Departmental document distribution systems, and mail management, including providing technical advice to HUD Headquarters program offices and field offices.
• Provide HUD with professional Audiovisual Communications that includes Broadcasting, Web Casting, Training Support, Video Production, Audio Visual Support, Social Media and Photography.
• Plan, direct and coordinate the work of subordinates, and supervisors responsible for developing and implementing policies and procedures relating to documents distribution and mail operations.
• Provide comprehensive analysis of communications programs, operations, logistics, engineering support and other activities regarding their effectiveness, economy, results and regulatory compliance.

Starting at $155,700 Per Year (GS 15)

WHAT YOU'LL BE DOING DAY TO DAY

As a Support Services Specialist, you will use your knowledge of and experience with the Assistant Secretary for Planning and Evaluation (ASPE) to optimize business results and customer experience by:

Providing technical assistance and customer service to the organization to formulate recommendations for efficiency and quality improvement.

Participating in administrative operations to determine the adequacy of present processes and procedures to improve organizational operations.

Assisting the supervisor and other key officials in the timely completion of projects or activities of an urgent nature.

Establishing and maintaining effective interpersonal relationships to coordinate field office administrative activities with the staff on a variety of support service elements; orchestrate protocol arrangements for visits, meetings and conferences; and provide effective advice and assistance on administrative matters.

Starting at $94,199 Per Year (GS 12-13)

PLEASE NOTE: THIS VACANCY IS LIMITED TO THE FIRST 75 APPLICATIONS RECEIVED AND WILL CLOSE AT 11:59 PM (EDT) ON THE CLOSING DATE OR AT 11:59 PM (EST) ON THE DATE THE 75TH APPLICATION IS RECEIVED, WHICHEVER COMES FIRST.

This position is also being announced as a Merit Promotion (MP) announcement. If you meet the area of consideration requirements for the MP announcement, you can apply to that one as well: HHS-ASFR-MP-23-12139569.

The Senior Customer Experience Strategist performs the following duties:

• Develops and engages stakeholder relations across organizations and functions in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance.
• Manages, identifies and assesses customer needs to compel customer feedback through research, and other data to develop insights to support leadership decision-making.
• Engages in planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program.
• Develops mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers; develops insights to inform decision-making, identify and scope problems; and embarks on new research areas worth exploring through innovative methods.

Starting at $132,368 Per Year (GS 14)

This position is also being announced as a Delegated Examining (DE) announcement. If you do not meet the area of consideration requirements for this announcement, please apply to the DE announcement: HHS-ASFR-DE-23-12137293.

The Senior Customer Experience Strategist performs the following duties:

• Develops and engages stakeholder relations across organizations and functions in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance.
• Manages, identifies and assesses customer needs to compel customer feedback through research, and other data to develop insights to support leadership decision-making.
• Engages in planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program.
• Develops mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers; develops insights to inform decision-making, identify and scope problems; and embarks on new research areas worth exploring through innovative methods.

Starting at $132,368 Per Year (GS 14)