Total 9 HR Manager job vacancies in Customer Service category in Kuala Lumpur, Selangor

要求：

• 主要語言：普通話（根據需要與說普通話的客戶以及來自中國大陸的說普通話的同事聯絡）
• 擔任物流助理，至少持有文憑並具有至少 1 年營運部門行政支援經驗。
• 如果確實具備軟體套件的工作知識，特別是 Microsoft Office 應用程式（Word、Excel 和 PowerPoint）、SAP 系統和 SQL 會計系統，將具有優勢

工作介紹：

• 為營運部門提供物流、航運或運輸工作的行政支援。
• 協調倉庫設施的日常運作。職責可能包括處理進貨、記錄庫存和解決客戶服務問題。
• 工作任務，例如運輸文件和更新以及任何其他物流相關的文書和行政職責。
• 支援開發和準備複雜的資料庫、報告和/或簡報材料
• 將處理部分人力資源（出勤、請假、索賠）

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險

Job Responsibilities:

• To ensure that the Retail Outlet is running smoothly, efficiently and revenue target of store is met through the proper implementation of programs and quality customer service
• Manage and attend to customer enquiries at the retail outlet
• Assist customers with the right product selection
• Manage customers’ parcels and ensure punctual collection by pick-up team
• Knowledge in parcel shipment
• Coordinate and consolidate data transfer between retail outlet to country office
• Provide timely feedback and suggestions to the retail supervisor
• Maintain cleanliness and good condition of the retail outlet at all time

Job Requirements:

• Posses at least a Diploma holder with 1 year of relevant experience in retail sales
• Fresh graduates welcomed to apply
• Experience in service/retail industry is advantaged
• Good communication skills and has a positive and sales driven attitude
• Able to communicate in Malay & English
• 6-month contract (renewable based on performance)
• Willing to work at multiple outlets in Klang Valley region
• Possess own transport
• Able to start immediately will be an added advantage

 

Please apply with your updated resume

Resume box: lifework.sun@gmail.com

Only shortlisted cdd shall be notified

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

工作職責：

• 透過正確實施計劃和優質的客戶服務，確保零售店平穩、有效率地運作並實現商店的收入目標
• 管理和處理零售店的客戶詢問
• 協助客戶選擇正確的產品
• 管理客戶的包裹並確保接送團隊準時收集
• 包裹運輸知識
• 協調和整合零售店與國家辦事處之間的資料傳輸
• 及時向零售主管提供回饋與建議
• 始終保持零售店的清潔和良好狀況

工作要求：

• 至少擁有文憑並具備 1 年零售銷售相關經驗
• 歡迎應屆畢業生申請
• 有服務/零售業經驗者優先
• 良好的溝通能力，具有積極的銷售驅動態度
• 能夠用馬來語和英語溝通
• 6 個月合約（可依表現續約）
• 願意在巴生谷地區多家分店工作
• 擁有自己的交通工具
• 能夠立即開始將是一個額外的優勢

請使用您更新後的履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍的 CDD

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會

Job Brief:

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for Guest Service Agent and Bell Counter. Responsible for the VIP movement in the Hotel.

Job Responsibilities:

1. Overseeing Front Office operation including maintenance, cleanliness, and efficiency.
2. To train and motivate the front office team towards excellent guest service.
3. Train new hires.
4. Conduct shift briefing.
5. Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries and log in the complaints.
6. Critical thinking during emergency.
7. Handle cash float with integrity.
8. Safeguard the cash float assigned and to be fully accountable for it.
9. Aware of the daily arrival and departure list for VIPs and special need/care guests.
10. Check the VIP room before the ETA.
11. Do spot check on the hotel shuttle.
12. Aware of the functions / events and meetings of the day.
13. Check cleanliness, lighting, and defect of the lobby and public areas.
14. Ensure front office staffs are always in proper and orderly appearance and behaviour.
15. Checks on registration cards of checked-in guests and ensure all important information should be filled on each card by reception or the guests.
16. Perform night audit.
17. Assist in handling door lock and safety box problem.
18. Helps the reception or bell counter as and when required.
19. Check the wake-up call list and ensure guest received on time.
20. Approves and sign for rebates.
21. Authorize and control late departure when required.
22. Answer guests’ inquiries and attend to the needs of the guest.
23. Follow up in credit check report.
24. Ensure the permanent folio/group master is closed promptly.
25. Projects calm and professional manner always.
26. Always observe hotel policy and SOP when dealing with guest.
27. Ensure smooth group check-in.
28. To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
29. Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
30. Delegate tasks and ensure is completed at satisfactory level.
31. To attend meetings in the absence of Front Office Manager.
32. Managing store par level and cleanliness.
33. Promote hotel outlets/restaurant.
34. Assist on hotel inspection in the absence of Front Office Manager.
35. Schedule the duty roster and submit to Front Office Manager for approval.
36. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
37. Greets the VIP guests of the hotel or as directed by the Front Office Manager.
38. Perform any other duties as required by Front Office Manager or Guest Service Manager or Rooms Division Manager.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management.
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office.
• Tech Savvy.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skill.
• A team player.
• Pro active.
• Passion to serve.
• Reliable.
• High integrity.
• Fast learner.
• Good communication, presentation and leadership skills.
• High analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Highly driven to achieve target.
• Inquisitive and confident.

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• Oversee and assist to manage the Customer Experience team, ensuring efficient and effective daily operations.
• Supervise, guide and monitor the team in delivering a best in class customer experience via our omni-channel support.
• Act as a dependable resource, ready to provide support and fill in for team members on daily operations as required.
• Develop and implement customer engagement and process improvement strategies.
• Collaborate with cross-functional teams to execute strategic projects aimed at enhancing customer experience and achieving business objectives.
• Monitor performance metrics and provide regular reports and insights to manager.
• Demonstrating critical thinking, problem solving and a commitment that is in line with our mission and company values.
• Job function listed is not exhaustive and can include other responsibilities as assigned.

What we are looking for:

• Have at least 3 years of experience in Customer Experience or Customer Success role, preferable in the financial services or fintech industries.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve goals and experience in team’s management.
• Demonstrated ability to execute strategic projects and drive results.
• Detail-oriented with strong analytical and problem-solving abilities.
• Familiarity with CRM systems and customer engagement tools is an advantage.
• Prior experience in customer onboarding and AML will be an advantage.
• Self-motivated and capable of working independently as well as collaboratively in a fast-paced environment.
• Adaptable and flexible, with the ability to thrive in a dynamic and evolving organization.

What it is in for you:

• Dynamic and lean team
• Opportunities for learning and growth
• Quarterly team outing & hangout

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Regional Service Delivery Manager

Description -

What a Regional Service Delivery Manager does at HP:

• Regional Service Delivery Management: Design the governance framework for global and regional deals in between business units and supporting organizations, and lead it for the accounts allocated in portfolio from a service delivery perspective. Define as required roles and responsibilities and work to continuously improve the HP/Partner operational ecosystem supporting key Asia Pacific Japan (APJ) accounts.
• Operations/SLA Management: coordinate as required with internal teams to ensure contractual SLA is met for all allocated accounts. Oversee infrastructure upgrades, modifications and deployments with customer impact. Own and manage all operations and delivery related conversations with the customer. Work with internal teams to develop problem management framework and service improvement plans.
• Customer Relationship Management: Act as a primary contact for Customer queries and issues. Put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted. Responsible to achieve best-in-class customer satisfaction on key Asia Pacific Japan (APJ) accounts.
• Process engineering: When and as required by the leadership team, look end to end across service delivery management processes, as well as upstream and downstream processes. Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status. Lead action planning to tangibly improve the above.
• Compliance/Audit: Act as required by the leadership team as a Compliance/Audit point of contact – including and not limited to Audit engagements. Design, lead and/or implement remediation plans as required.

Individuals who do well in this role at HP, usually possess:

• Ability to work in a diverse team, and with a diverse range of people.
• Deep understanding of Services/Contractual business, direct back ground preferred.
• Bachelor's Degree in Business Management or relevant fields.
• Min 8 years Service Delivery and/or Operations Management experience (or relevant equivalent).
• Min 2 years experience in Project/Program Management preferred (or relevant equivalent).
• Growth mindset, creative thinking & Quick to embrace change.
• Excellent Stakeholders Management skills.
• Good understanding of financials/costing/pricing methodologies in the services industry.
• Good understanding of Risk Management methodologies in the Customer Support environment.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
 

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Contact Centre Manager - HP Online Store (APAC Region)

Description -

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:

What a Contact Centre Manager does at HP:

• Devise and Implement Call Centre V2.0 to make us Future Ready Proof

• Understand business needs and translate those needs into people skills and strategies.

• Responsible for executing the customer strategy.

• Provide guidance pertaining to business intelligence, staffing, training, sales, scheduling, & reward/recognition programs

• Standardizes & continuously improves processes, methodologies and execution practices to ensure stability and consistent growth of the program.

• Ensure the service provided meets or exceeds expectations in the KPIs

• Deliver weekly, monthly and quarterly reviews to the management and to clients.

• Interface between stakeholders and internal team

• Ability to analyze the competitive environment of the customer and raise of market share.

Direction and Strategy:

• Determines the best use of team resources to meet revenue quota and goals.

• Account Management & RAD

• Establishes clear guidance for account coverage, contact, frequency and call strategies.

• Establishes clear and measurable goals for team members.

Stakeholders Relationship:

• Create a positive experience for clients by establishing quality controls, auditing interactions and ensuring value is provided on each exchange with the customer. In addition, assumes responsibility for providing value to the partner with each qualified opportunity.  

• Ensures that an account transition process is in place and that process is well executed by all members of the team.

Successful Processes:

• Ensures that different teams collaborate on end-to-end engagement and there is clarity in process and respective roles.

• Works to see that customers and Partners are satisfied with the communications they receive from the team regarding opportunity details.

• Ensures that customer support issues are escalated and responded to appropriately.

Effective, predictable business:

• Delivers strong growth for Customer by exceeding defined targets for revenue growth and CPRD.

• Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.

• Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.

• Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.  

• Ensures adherence to corporate standard tools and processes.

Individuals who do well in this role at HP, usually possess:

• University or bachelor’s degree; Advanced degree or MBA preferred.

• Prior selling experience includes multiple, diverse set of selling responsibilities.

• Viewed as expert in given field by company and customer; is a mentor of selling strategy, including designing strategy.

• Typically, 12+ years of experience as referenced above.

• 5 years commercial management experience.

• Highly experienced in product specialty (computers, printers, servers, storage).

• Experience in related industry.

• Prior Call Centre Management Experience is a MUST (Preferably in Selling IT and Related Products)

• Have excellent time management skills and presentation skills. Is the go to expert for the technology or solution being presented.

• Strong high-level customer management relationship building, especially working with executives in lines of business, and sometime board level.

• High level of negotiation skills at high level customer management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Hiring immediately for a reputed BANK @ KL

CANDIDATE MUST POSSES - compulsory licenses - IPPC, FIMM, PCE, CEILLI, TBE, etc.

Key Responsibilities:

• Acquire and manage customer relationships by providing financial planning advice in a sales oriented environment.
• Manage customer relationships to increase share of wallet under the "Farmer" concept.
• Provide financial planning advice to customers - focusing on Wealth Management Products.
• Take initiative and run activities to source leads.
• Keep abreast of customers' need and market trends and competitors' programme offers and activities for targeted customers regularly.
• Liaise with customers and convert leads to sales.

• Degree / Diploma holders in any discipline.
• Minimum 2 – 3 years of working experience in a branch sales environment.
• Possess the compulsory licenses such as IPPC, FIMM, PCE, CEILLI, TBE, etc.
• Result oriented, passionate with marketing and willing to adopt to new things.
• Ability to work independently with minimum supervision.
• Ability to deliver high quality customer service to external and internal customers.
• Possess good interpersonal skills and able to actively interact with all levels of customers.