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Official account of Jobstore.
Recruit4staff is proud to be representing their client, a leading HVAC Services company in their search for a Service Manager to work on a permanent role from their branch in Derby.
For the successful Service Manager our client is offering:
• Up to £45,000
• 40 hours per week (Flexible 08:00 - 16:00/17:00)
• Permanent
• Benefits: 25 Days Holiday + Bank Holidays, paid travel time, overtime, and standby rates, Pension
The role - Service Manager:
• In charge of the everyday running and functions of a Service and Maintenance department
• Ensure that reactive and planned service calls, remedial work and maintenance visits are carried out efficiently and effectively meeting clients expectations
• Manage budgets and financial targets for the branch
What our client is looking for in a Service Manager:
• Experience in a people management / supervisory role - ESSENTIAL
• NVQ level 2 or equivalent in Refrigeration
• Strong technical knowledge on Air Conditioning and Refrigeration, particularly service and maintenance
• Full UK Driving Licence ESSENTIAL
• Proven experience covering service & maintenance work
Key skills or similar Job titles:
Refrigeration Engineer, Chiller Engineer, HVAC engineer, Refrigeration & Air Conditioning Engineer, AC Engineer, Air Conditioning Engineer, Service Manager
Commutable From:
Nottingham, Derby, Loughborough, Burton-upon-Trent, Chesterfield, Mansfield
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Official account of Jobstore.
Official account of Jobstore.
Why you’ll love working with us:
We are looking for a motivated and hands-on clinical expert with excellent leadership and communication skills to pursue a career opportunity at our 93 bed St Peters Residential Aged Care home in Lane Cove North. As a Care Manager, you will act as the clinical lead to ensure delivery of quality clinical and person centred care for our residents. You would be joining a strong, stable team that comprises Residential Manager, Care Manager and Workplace Educator.
Responsibilities will include:
On offer is a supportive and rewarding role that is both hands on and has key leadership functions. To be successful for this role, you will have:
Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services and retirement living across NSW and SE QLD. Together, our team of over 4,900 people are dedicated to our Mission of helping the people that we serve to live life to its fullest every day.
If you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you. Apply online now.
Please note that pre-employment checks will be completed for all preferred candidates before an offer is made.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Your new company
An established, thriving and expanding business in Sheffield recruiting for a Customer Services Manager, ideally from a commercial, manufacturing background, to manage a team of 7.
Your new role
A very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal to the department's ongoing success, so you must have experience working in a similar environment.
Duties:-
We are looking for excellent customer service management/supervisory skills, along with first-class communication, organisation and IT skills.
What you'll need to succeed
You will have experience of leading a team, you will have used a CRM system, preferably Sales Force although that can be taught alongside SAP.
What you'll get in return
26 days holiday plus stats, free parking, life assurance, company profit share, free parking and plenty of other superb benefits!
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Official account of Jobstore.
Your new company
Hays are delighted to be supporting their exclusive client who are recruiting a Customer Account Manager. A crucial role overseeing the smooth handling of customer orders and contracts. It is essential to ensure that all customer needs, commitments, and expectations are effectively managed and communicated across all departments.
Your new role
By fostering strong communication and collaboration amongst teams, the Customer Account Manager guarantees that customer requirements are met promptly and efficiently, ensuring adherence to the company's Terms and Conditions remains a top priority. Collaborating closely with the leadership team, we manage order variations and amendments effectively. Thorough documentation and review processes are in place to guarantee job control at every step. Any performance issues are promptly escalated to prevent customer impact. Our commitment extends to managing processes and systems efficiently, from order input to job closure and invoicing. Collaboration with other departmental functions ensures seamless delivery of customer obligations and expectations.
What you'll need to succeed
You will have a passion for service and providing such service. Have the commitment to delivering excellent customer experience. Be proactive, helpful amid constructive with all key stakeholders. You will have exceptional communication and interpersonal skills.
What you'll get in return
In return, you will be paid a competitive annual salary of £28,000 and will be joining a successful growing business during an exciting period, along with 25 days annual leave, plus bank and free on-site parking. The business offer self-development, working in a lively office, which provides a great team environment. To help you with your career progression, this company will also offer training and support, which will allow you to further develop your own skills and experience.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
Our 24/7 Contact Centre takes hundreds of thousands of calls each year, providing our customers with help when it is needed most. Our agents are trained to deal with a wide range of calls which ensure customer queries are handled with the highest levels of customer service.
The Role - Team Manager
We’re looking for motivated and driven individuals to join our team as a Team Manager. The successful candidate will be leading and performance managing a team of Customer Service Advisors to deliver in hours and out of hours support services to clients and customers via multiple channels within a 24/7/365 Customer Service Centre.
The hours of this role will vary from 7/8am to 5/6pm or 2pm to 10pm. You will be working on a 4 days on, 4 days off basis so this will also include weekends.
Duties/Key Responsibilites
• The performance and development of a team of cross-skilled customer service advisors in line with the CSC performance management framework.
• Support the deliver of the Connect operational plan with clear performance and customer service outcomes.
• Support and deliver the Pinnacle values through effective management of people and processes.
• Work collaboratively with internal and external partners to achieve agreed objectives.
• Deputising for the Head of Contact Centre Operations Manager as required.
• You will performance manage a team of CSA’s responsible for dealing with high volume customer contact and enquiries by telephone/live chat/social media/e-mail etc.
• You will work in a performance management driven culture with SMART objectives linked to the overall CSC key performance indicators.
• You will provide ongoing coaching and development of your CSA’s which will include monthly 1-2-1 sessions, team meetings and individual personal development plans.
• You will be a customer service ambassador, ensuring your team provide excellent customer service, take ownership, and promote customer self-service in the future.
• You will ensure your CSA’s resolve customer enquiries in a quick and efficient manner, resolving issues via first contact resolution (FCR) where possible, to deliver a seamless out of hours service in line with the Pinnacle values.
• You will deal with escalations from CSA’s where appropriate and look to limit the volume of complaints raised to front-line staff by early agreed resolution with our customers.
• You will ensure a high-quality is provided to customers at all times in line with Pinnacle values, behaviours, and corporate standards.
• You will act as a positive role model for other staff members, and convey the Pinnacle values, behaviours, and corporate standards at all times.
• Promote and support a culture of continuous improvement in customer service to achieve excellence.
• Use feedback from customers to improve services being delivered by your team.
• Support your team to provide proactive customer services.
• Be prepared to offer support to resolve difficult issues and manage escalated complaints about our services quickly, learning from the experience.
• Promote a culture that balances the needs of the customer with those of the business.
• Seek and act on feedback to improve your team performance.
• Effectively performance manage staff to ensure service standards are maintained.
• Have a clear understanding of the Organisations objectives and how you feel you and your team contribute to meeting them.
Skills Required
In order to be successful in this role, we have outlined the key behaviours we’ll expect of you, and the knowledge, experience, and skills you will need to do the job. You’ll be assessed on these criteria at various stages through the selection process.
• Staff management experience, preferably in a customer focused, contact centre environment.
• Experience of delivering excellent customer services that meet individual and team needs and performance requirements.
• Experience of managing business and staff performance.
• Willingness to work evenings/weekends to meet client and customer needs.
• Excellent communication and relationship building skills.
• Experience of working in a repairs and maintenance, social housing, or similar environment.
• Experience of managing staff working in a multi-channel customer service centre.
• Experience of delivering an effective repairs and maintenance service.
• Strong people management, coaching and development, problem-solving skills.
• Excellent customer service and recovery skills.
• Ability to work independently, manage your own workload and meet deadlines.
• Good communication skills, including written and verbal with excellent interpersonal skills and ability to express ideas in a clear and concise manner to different audiences.
• Good decision making and ability to think tactically and identify service improvements.
• Experience of working in a performance management culture.
• Ability to deal firmly, yet diplomatically with a wide range of people and situations.
• Ability to work flexibly and have an adaptable approach to change and lead people through that change well in a fast-paced, contact centre environment.
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Official account of Jobstore.
IT Service Manager: Pay up to £36,545p.a. plus 28.9% employer pension contributions, hybrid home working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
This is an exciting opportunity for an IT Service Manager to join DWP's Fraud & Error Live Support team and be part of a huge government department supporting over 20 million citizens every day.
DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions, and make ensure everybody has the money they need to live during their retirement years.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.
The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us.
Delivery. Work. Projects.
Delivering successful outcomes in this role, the main responsibilities you will have include:
What skills, knowledge and experience will you need?
Please note - this role requires you to pass a security clearance check.
Details. Wages. Perks.
You'll join us in our brilliant digital hub in Blackpool.
We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.
In return for your skills, we offer competitive pay of up to £36,545.
You'll be eligible for a brilliant civil service pension with employer contributions of 28.9%.
You'll get a generous leave package starting at 24 days, rising to 26 days after one year, plus all the usual bank holidays, and the option to take extra days off on flexi leave.
We also have a broad benefits package built around your work-life balance which includes:
Click 'Apply' for more information and to start an application on Civil Service Jobs.
Official account of Jobstore.
We are looking for a Deputy Care Home Manager for one of our clients in the North Essex region. They are a residential care home that cares for older people and is located just outside of Harwich. You will be responsible for leading and managing the home, alongside the Registered Manager, ensuring the delivery of high-quality care for their residents.
As the Deputy Care Home Manager you will:
- Oversee the day-to-day running of the home, including staff management, budgeting, and administration
- Implement and monitor improvement plans to address any areas of concern or underperformance
- Ensure compliance with all relevant policies and procedures, including safeguarding, health and safety, and infection control
- Provide personal care and support for the residents, respecting their dignity, preferences, and choices
- Communicate effectively with the residents, their families, and other professionals
- Participate in staff meetings, training, and development
- Liaise with the senior management and external agencies, such as CQC, local authorities, and health services
To be successful in this role, you will need:
- NVQ Level 3 or above in Health and Social Care or an equivalent qualification
- Experience of working as a deputy or home/service manager or a similar role, in a residential care home
- Experience of leading and managing a team of staff
- Knowledge of person-centred care, older people care, and best practice
- Ability to work flexibly
In return, this organisation will offer:
- A competitive salary of up to £40,000 per annum
- A comprehensive induction and training programme
- A supportive and friendly work environment
- Opportunities for career progression and development
- Bonus' for turnaround of key areas of the business
If you are interested in this role, please send your CV or alternatively, give us a call to discuss further on 01206 372130.
If this role is not quite for you, please still give us a call, and we can have a confidential discussion around your career.
We look forward to hearing from you!
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Official account of Jobstore.
