• Supports team manager and performs management duties when the manager is absent or out of office
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill check
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
• Communicates deadlines and goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards
• Provides quality guides to team performance and outcome required by the team that they are leading

Performance Management 

• Develop, Own, Improve & Maintain department KPIs while constantly finding ways to become more efficient and effective. 
• This includes working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and ensuring customer experience. 
• Be the owner of department systems, tools, SOPs, and overall customer experience.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do:

• Oversee and assist to manage the Customer Experience team, ensuring efficient and effective daily operations.
• Supervise, guide and monitor the team in delivering a best in class customer experience via our omni-channel support.
• Act as a dependable resource, ready to provide support and fill in for team members on daily operations as required.
• Develop and implement customer engagement and process improvement strategies.
• Collaborate with cross-functional teams to execute strategic projects aimed at enhancing customer experience and achieving business objectives.
• Monitor performance metrics and provide regular reports and insights to manager.
• Demonstrating critical thinking, problem solving and a commitment that is in line with our mission and company values.
• Job function listed is not exhaustive and can include other responsibilities as assigned.

What we are looking for:

• Have at least 3 years of experience in Customer Experience or Customer Success role, preferable in the financial services or fintech industries.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve goals and experience in team’s management.
• Demonstrated ability to execute strategic projects and drive results.
• Detail-oriented with strong analytical and problem-solving abilities.
• Familiarity with CRM systems and customer engagement tools is an advantage.
• Prior experience in customer onboarding and AML will be an advantage.
• Self-motivated and capable of working independently as well as collaboratively in a fast-paced environment.
• Adaptable and flexible, with the ability to thrive in a dynamic and evolving organization.

What it is in for you:

• Dynamic and lean team
• Opportunities for learning and growth
• Quarterly team outing & hangout

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

ABOUT THE ROLE We are currently hiring a Service Manager to lead multiple services across Royal Borough of Kensington and Chelsea (RBKC). You will be responsible for delivering the highest standards of service quality, performance, and improvements across your service through excellent leadership and embodiment of the values of the organisation. You will ensuring the full contract and regulatory compliance is followed, and support the Head of Service in the implementation and delivery of service monitoring and development. You will contribute to the strategic direction of local services. Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area ABOUT THE SERVICE You will manage a service which spans across RBKC providing 154 units of accommodation to people experiencing homelessness and have complex needs. Commissioned by RBKC, the services range from 24 hour supported accommodation, to self contained flats with visiting support. As the service manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage: Deputy Manager x 3 Activities Coordinator x 1 Resettlement Manager x 1 The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change. Benefits, including Non-Contractual Perks 25 days annual leave, increasing with the length of service Training and Development, including access to courses, upskilling, and progression plans Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments Employee Assistance Programme, including counselling Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing. Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you! ABOUT YOU We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now! OVERVIEW OF KEY RESPONSIBILITIES Line Management and Leadership Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities. Provide leadership and management throughout the full employee lifecycle. Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed. Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment. Service Delivery Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents. Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery. Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct. Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment. Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate. Risk Management Follow relevant risk assessment and management procedures, share relevant information with others as necessary. Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR. Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team. Property and Housing Management Ensure the accommodation in which residents live is clean and maintained to a high standard Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Ensure a provision of high quality housing management service is provided to residents. Financial Management Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised. Promote effective cost control mechanisms and other financial activities. Maintain financial management within the service. Other Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information. KEY CRITERIA What we are looking for: Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours Experience of working with and engaging with diverse groups of people from varying backgrounds Previous experience in people management and development IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software. Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders Understanding of Housing Management, including voids and evictions What we would like, but not essential: Understanding, knowledge, and/or practical application of key legislation Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. WORKING FOR US ABOUT US Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Our Values Ambition Eager to succeed and to accomplish as much as possible for our people Empowerment Giving staff and the people we support the tools, training, and information they need to achieve their potential Transparency Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff Inclusivity Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right Service Manager | Care Manager | Social Care Manager | London | West London | Royal Borough Of Kensington And Chelsea | RBKC | Part - Time | Full- Time | Flexible Hours | Night Shift | Day Shift

Job Title

Healthcare Customer Project Manager - Utah

Job Description

Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Patient Care and Monitoring Systems (MA&TC) business

Your role:

• Your role as a Solution Project Manager will be to manage multiple patient monitoring system and/or therapeutic care implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experiences guided by the statement of work.
• Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities
• This is a field-based position with travel up to 75% of the time in the Utah territory

You're the right fit if:

• You’ve acquired 5+ years of experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring.
• You have a Bachelor’s Degree, or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management. Knowledge and experience in
• You have robust leadership skills, paired with the ability to influence across all project resources/stakeholders. Excellent interpersonal and communication (verbal and written) skills
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Utah and travel up to 75% in the market.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-PHI

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Healthcare Customer Project Manager - Nebraska

Job Description

Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Patient Care and Monitoring Systems (MA&TC) business

Your role:

• Your role as a Solution Project Manager will be to manage multiple patient monitoring system and/or therapeutic care implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experiences guided by the statement of work.
• Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities
• This is a field-based position with travel up to 75% of the time in the Nebraska territory

You're the right fit if:

• You’ve acquired 5+ years of experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring.
• You have a Bachelor’s Degree, or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management. Knowledge and experience in
• You have robust leadership skills, paired with the ability to influence across all project resources/stakeholders. Excellent interpersonal and communication (verbal and written) skills
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to the Nebraska market and travel up to 75% in the market.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-PHI

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Healthcare Customer Project Manager - Seattle, Washington

Job Description

Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Patient Care and Monitoring Systems (MA&TC) business

Your role:

• Your role as a Solution Project Manager will be to manage multiple patient monitoring system and/or therapeutic care implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experiences guided by the statement of work.
• Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities
• This is a field-based position with travel up to 75% of the time in the Seattle and Washington State territory

You're the right fit if:

• You’ve acquired 5+ years of experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring.
• You have a Bachelor’s Degree, or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management. Knowledge and experience in
• You have robust leadership skills, paired with the ability to influence across all project resources/stakeholders. Excellent interpersonal and communication (verbal and written) skills
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Seattle, WA and travel up to 75% in the market.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The pay range for this position is $84,525 to $144,900, annually.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

#LI-PHI

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Healthcare Customer Project Manager - North and South Dakota

Job Description

Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Patient Care and Monitoring Systems (MA&TC) business

Your role:

• Your role as a Solution Project Manager will be to manage multiple patient monitoring system and/or therapeutic care implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experiences guided by the statement of work.
• Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities
• This is a field-based position with travel up to 75% of the time in the Dakotas territory

You're the right fit if:

• You’ve acquired 5+ years of experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring.
• You have a Bachelor’s Degree, or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management. Knowledge and experience in
• You have robust leadership skills, paired with the ability to influence across all project resources/stakeholders. Excellent interpersonal and communication (verbal and written) skills
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to the North and South Dakota market and travel up to 75% in the market.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-PHI

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Position Summary:

Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.  This is a remote position with option to work in the Durham, NC office.  

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Primary Responsibilities:

• Responsible for answering in-bound calls and assisting customers with pharmacy related services.
• Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Contact insurance companies for benefit investigation and coverage eligibility.
• Complete prior authorizations with attention to detail and accuracy, to then have the prepared prior authorization reviewed by a clinical pharmacist.
• Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs.
• Provide customers with courteous, friendly, fast, and efficient service.
• Update job knowledge by participating in educational opportunities and training activities.
• Work efficiently both individually and within a team to accomplish required tasks.
• Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
• Any additional duties as assigned by program management.

Qualifications: Care Manager I

• High School diploma required, associate degree or higher preferred.
• Minimum 2+ years’ experience in medical billing, insurance verification, or similar patient services experience preferred.

• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) communication skills.
• Demonstrated effectiveness to work cross-functionally within a team.
• Demonstrated ability to work effectively in an independent environment.
• Demonstrated ability to build relationships with customers and third parties.
• Demonstrated ability to adapt to a fast-paced, changing work environment and responsibilities.
• Fully competent in MS Office (Word, Excel, PowerPoint)
• Excellent documentation accuracy
• Drive and enthusiasm for supporting customers.
• Excellent listening and problem-solving skills
• Experience using a CRM and integrated telephony platform a plus.
• Previous data entry experience and ability to type 30wpm+
• Bilingual (Spanish) highly desirable
• Ability to use MS Office 

Qualifications: Care Manager II

• High School diploma required, associate degree or higher preferred.
• Minimum of 2+ years’ experience in customer service in a call center or health care environment required (Examples: Hospital, insurance, health care or retail industries)
• 1+ year ACSS or AbbVie Patient Services experience required.
• Experience using person-centered thinking/planning or motivational interviewing a plus.
• Ability to apply emotional intelligence and empathetic listening with all interactions.
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) communication skills.
• Demonstrated effectiveness to work cross-functionally within a team.
• Demonstrated ability to work effectively in an independent environment.
• Demonstrated ability to build relationships with customers and third parties.
• Demonstrated ability to adapt to a fast-paced, changing work environment and responsibilities.
• Fully competent in MS Office (Word, Excel, PowerPoint)
• Excellent documentation accuracy
• Drive and enthusiasm for supporting customers.
• Excellent listening and problem-solving skills
• Experience using a CRM and integrated telephony platform a plus.
• Capable to serve as ACSS SME
• Ability to participate in the development of programmatic materials including being consulted on new hire training.
• Ability to facilitate special administrative projects as assigned by Program Manager, coverage for Program Manager when Program Manager is out or leading conference call.
• Ability to serve as an “ACSS Delegate” during assigned functions both internal and external.

Professional Competencies:

• Business Skills and Knowledge
  • General Management: Demonstrate analytic and problem-solving skills and understand the impact of individual decisions on other parts of the organization and the environment.
  • Quality improvement: Application of techniques that continually improve the quality of care provided, patient safety, organizational performance, and the financial health of the organization.
• Knowledge of the Health Care Environment
  • Health Care Systems and Organization: Demonstrate an understanding of how the various components of the health care System is organized and financed, and how they interact to deliver medical and health care.
  • The Patient’s Perspective: Understand the patient experience, demonstrate a commitment to patients’ rights and responsibilities, and ensure that the organization provides a safe environment for patients and their families.
• Communication and Relationship Management
  • Relationship Management: The ability to build and maintain relationships with internal as well as external stakeholders that are anchored in trust and where decision-making is shared.
  • Communication Skills: Be able to utilize verbal, written and presentation skills to communicate an organization’s mission, vision, values and priorities to diverse audiences.
• Professionalism: The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.

#LN-DNP

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $44,600.00 - $66,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Regional Service Delivery Manager

Description -

What a Regional Service Delivery Manager does at HP:

• Regional Service Delivery Management: Design the governance framework for global and regional deals in between business units and supporting organizations, and lead it for the accounts allocated in portfolio from a service delivery perspective. Define as required roles and responsibilities and work to continuously improve the HP/Partner operational ecosystem supporting key Asia Pacific Japan (APJ) accounts.
• Operations/SLA Management: coordinate as required with internal teams to ensure contractual SLA is met for all allocated accounts. Oversee infrastructure upgrades, modifications and deployments with customer impact. Own and manage all operations and delivery related conversations with the customer. Work with internal teams to develop problem management framework and service improvement plans.
• Customer Relationship Management: Act as a primary contact for Customer queries and issues. Put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted. Responsible to achieve best-in-class customer satisfaction on key Asia Pacific Japan (APJ) accounts.
• Process engineering: When and as required by the leadership team, look end to end across service delivery management processes, as well as upstream and downstream processes. Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status. Lead action planning to tangibly improve the above.
• Compliance/Audit: Act as required by the leadership team as a Compliance/Audit point of contact – including and not limited to Audit engagements. Design, lead and/or implement remediation plans as required.

Individuals who do well in this role at HP, usually possess:

• Ability to work in a diverse team, and with a diverse range of people.
• Deep understanding of Services/Contractual business, direct back ground preferred.
• Bachelor's Degree in Business Management or relevant fields.
• Min 8 years Service Delivery and/or Operations Management experience (or relevant equivalent).
• Min 2 years experience in Project/Program Management preferred (or relevant equivalent).
• Growth mindset, creative thinking & Quick to embrace change.
• Excellent Stakeholders Management skills.
• Good understanding of financials/costing/pricing methodologies in the services industry.
• Good understanding of Risk Management methodologies in the Customer Support environment.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
 

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Contact Centre Manager - HP Online Store (APAC Region)

Description -

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:

What a Contact Centre Manager does at HP:

• Devise and Implement Call Centre V2.0 to make us Future Ready Proof

• Understand business needs and translate those needs into people skills and strategies.

• Responsible for executing the customer strategy.

• Provide guidance pertaining to business intelligence, staffing, training, sales, scheduling, & reward/recognition programs

• Standardizes & continuously improves processes, methodologies and execution practices to ensure stability and consistent growth of the program.

• Ensure the service provided meets or exceeds expectations in the KPIs

• Deliver weekly, monthly and quarterly reviews to the management and to clients.

• Interface between stakeholders and internal team

• Ability to analyze the competitive environment of the customer and raise of market share.

Direction and Strategy:

• Determines the best use of team resources to meet revenue quota and goals.

• Account Management & RAD

• Establishes clear guidance for account coverage, contact, frequency and call strategies.

• Establishes clear and measurable goals for team members.

Stakeholders Relationship:

• Create a positive experience for clients by establishing quality controls, auditing interactions and ensuring value is provided on each exchange with the customer. In addition, assumes responsibility for providing value to the partner with each qualified opportunity.  

• Ensures that an account transition process is in place and that process is well executed by all members of the team.

Successful Processes:

• Ensures that different teams collaborate on end-to-end engagement and there is clarity in process and respective roles.

• Works to see that customers and Partners are satisfied with the communications they receive from the team regarding opportunity details.

• Ensures that customer support issues are escalated and responded to appropriately.

Effective, predictable business:

• Delivers strong growth for Customer by exceeding defined targets for revenue growth and CPRD.

• Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.

• Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.

• Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.  

• Ensures adherence to corporate standard tools and processes.

Individuals who do well in this role at HP, usually possess:

• University or bachelor’s degree; Advanced degree or MBA preferred.

• Prior selling experience includes multiple, diverse set of selling responsibilities.

• Viewed as expert in given field by company and customer; is a mentor of selling strategy, including designing strategy.

• Typically, 12+ years of experience as referenced above.

• 5 years commercial management experience.

• Highly experienced in product specialty (computers, printers, servers, storage).

• Experience in related industry.

• Prior Call Centre Management Experience is a MUST (Preferably in Selling IT and Related Products)

• Have excellent time management skills and presentation skills. Is the go to expert for the technology or solution being presented.

• Strong high-level customer management relationship building, especially working with executives in lines of business, and sometime board level.

• High level of negotiation skills at high level customer management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job :

To deliver batteries and provide exceptional customer service to a predetermined route of customers and dealers within your territory.  Grow route sales through outrageous customer service, providing trustworthy advice and driving dealer retention.

Job Components:

• Deliver batteries and provide service each dealer on your route in a timely manner.

• Follow all Environmental Health and Safety rules and policies

• Establish, build and maintain good dealer relationships.

• Effectively manage consignment programs to help dealers increase sales and drive retention

• Complete documentation on a timely basis.

• Maintain the route by keeping displays clean and keeping dealer list up to date

• Work with dealer to optimize inventory and improve dealer performance

• Invoice all units that fail to last warranty period

• Rotate batteries to maintain quality product and service standards

• Collect and handle payments on account, which may include cash, checks and money orders

• Collect and return junk and/or used batteries.

• Load and unload truck

Qualifications :

• Depending on equipment that will be operated, proper Driver’s License endorsements are required.

• Maintain a clean driving record

• Prior driving and customer service experience highly desirable

• Good communication skills

• Ability to interact effectively with customers

• Strong customer service skills.

• High school diploma or GED equivalent

• Ability to read, write and compute basic math.

Scope Data :

Uses frequent independent judgment when making decisions

Work Environment :

• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.

• Specific vision abilities include close vision, depth perception and ability to adjust focus.

• Ability to regularly lift and/or move 50+ lbs. without assistance

• Exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.

Salary Requirements

$24-$28

Benefits Information

Job Title

Imaging District Service Manager (Home-Based: Orange, CA)

Job Description

As an Imaging District Service Manager, you will lead and manage a team of Field Service Engineers covering Orange County & South Bay primarily, occasionally over to the Riverside area and participating in the development and implementation of strategic and tactical plans to achieve annual revenue targets from core business and value-added services.  Your team will be responsible for customer satisfaction, performing to maintain and enhance the image of Philips in the local marketplace.

 

This is a remote/home-based role. For this position, you must reside in or within commuting distance to the Orange, CA.

 

Your role:

• You will enable a customer-centric team which puts the customer first!

• Skillfully coach team members to be a self-directed workgroup which embraces Philips Behaviors and delivers results consistently.

• Lead and manage all Imaging service functions as assigned to the Region for Customer Services including full P/L responsibilities, achieving annual revenue goals in excess of $18 million. Participate in the development and implementation of strategic and tactical plans to achieve annual revenue targets and grow Region revenue from core business and value added services.

• Collaborate across business lines including but not limited to: Ultrasound, Equipment Sales, Service Sales, Multi-Vendor, Medical IT, Business Innovation Units and other Philips companies to leverage capabilities and identify new business opportunities and develop plans for implementation.

• Build strong collaborative working relationships and provide direction for marketing, customer support, product sales and service operations.

• Plan and develop processes to implement and manage marketing programs and promotions for Service products within the Region to achieve and exceed targets.

• Drive continuous business process improvement in the Region.

• Manage an annual operation budget as well as 18-23 direct reports.

• Determine possible strategic and tactical initiatives and prioritize based on business needs and resource availability.

 

You're the right fit if:

• You’ve acquired 5+ years of experience in leadership within healthcare equipment services or sales.  Diagnostic imaging background highly preferred.

• Your skills include solid experience managing a profit/loss business and the ability to develop and implement strategic initiatives to generate growth in revenue; ability to create competitive strategies and plans.

• You have a bachelor’s degree.  MBA preferred.

• You have excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills; excellent analytical, organization, and time management skills; effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with customers.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• You must be able to:

o Travel for business and operate a company motor vehicle/drive (must maintain licensure and comply with fleet policy).

o Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

o Work flexible hours.

o Wear all required personal protective equipment.

o Lead/supervise others.

o Comply with vendor credentialing.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

 

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

 

Philips Transparency Details ​

​​

The pay range for this position is $117,280 to $216,918, annually.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   ​

 ​

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here.  ​

 ​

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.  

 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Candidates must reside in or within commuting distance to Orange, CA.

 

#LI-PH1

#LI-Remote

#ServiceD

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

District Service Manager - Imaging Systems (Remote/Travel: Eastern Pennsylvania)

Job Description

As a District Service Manager, you will lead and manage a team of Field Service Engineers for the Eastern Pennsylvania district for Imaging Systems customer services, participating in the development and implementation of strategic and tactical plans to achieve annual revenue targets from core business and value-added services.  Your team will be responsible for customer satisfaction, performing to maintain and enhance the image of Philips in the local marketplace.

Company relocation benefits will not be provided for this position.  For this position, you must reside within the territory of eastern Pennsylvania.  Travel up to 50% across the territory is required.

Your role:

• People Leadership (Managerial Courage, Command Skills, Developing Direct Reports and Others, Building Effective Teams)
• Customer Ownership (Customer Focus, Composure, Negotiating, Business Acumen)
• Operational Management (Drive for Results, Business Acumen, Decision Quality)
• Financial Accountability (Drive for Results, Business Acumen, Decision Quality)
• Strategic and Tactical Initiatives / Resource Balancing:  Determine possible strategic and tactical initiatives and prioritize based on business needs and resource availability.
• Full P/L responsibilities

You're the right fit if:

• You’ve acquired 7+ years of experience in leadership within equipment services or sales.  Diagnostic imaging or related healthcare technology background highly preferred.
• Your skills include solid experience managing a profit/loss business and the ability to develop and implement strategic initiatives to generate growth in revenue; ability to create competitive strategies and plans.
• You have a bachelor’s degree (or equivalent combination of education and experience).  MBA preferred.
• You have excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills; excellent analytical, organization, and time management skills; effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with customers.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• You must be able to:
  • Travel for business and operate a company motor vehicle/drive (must maintain licensure and comply with fleet policy).
  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours.
  • Wear all required personal protective equipment.
  • Lead/supervise others.
  • Comply with vendor credentialing.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

This is an annual salary pay position.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#LI-PH1

#LI-Remote

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Service Manager

- • Starting salary up to £35,700 per annum with an OTE of circa £45,700 with plus a company car.
- • 8:00am-5:00pm Monday to Friday and 1 in 2 Saturday 8:00am-1:00pm.
- • Excellent career prospects with a long-established and family run car dealer group.

Service Manager required for our Client’s franchise approved car dealer group based in the Vale Of Glamorgan area.

Our Automotive franchise approved car dealer group Client is currently seeking a skilled Service Manager to manage their busy Dealership.

For your hard work as a Service Manager for our Client you can expect a salary of £45,700 OTE.

The hours of work in this Service Manager position are 8:00am-5:00pm Monday to Friday and 1 in 2 Saturday 8:00am-1:00pm.

Responsibilities as a Service Manager for our Client

- A Customer Service orientated Service Manager who is able to coach the service team to deliver only the best Customer Service
- Organised and the ability to think on your feet
- Innovative with the ability to think of new methods to drive performance through your team
- Target focused and can drive a team of Service Professionals to success

Requirements of this Service Manager Role

- Previous working experience within a Service Manager capacity
- Outstanding Management skills
- Technically minded
- Ability to get things done without compromising on Service delivered.

If you are interested in hearing more, or wish to apply for this Service Manager job please send your CV to Harry Woodcock quoting the job reference number.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Manager job get in touch today.

For the best Automotive Service Manager, Motor Trade Service, Vehicle Service Manager, Service Management jobs be sure to contact our team.

© Perfect Placement UK Ltd – See our website for details

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

To deliver batteries and provide exceptional customer service to a predetermined route of customers and dealers within your territory.  Grow route sales through outrageous customer service, providing trustworthy advice and driving dealer retention.

Job Components:

• Deliver batteries and provide service each dealer on your route in a timely manner.

• Follow all Environmental Health and Safety rules and policies

• Establish, build and maintain good dealer relationships.

• Effectively manage consignment programs to help dealers increase sales and drive retention

• Complete documentation on a timely basis.

• Maintain the route by keeping displays clean and keeping dealer list up to date

• Invoice all units that fail to last warranty period

• Rotate batteries to maintain quality product and service standards

• Collect and handle payments on account, which may include cash, checks and money orders

• Collect and return junk and/or used batteries.

• Load and unload truck

Qualifications:

• Must possess current DOT Medical Certification and maintain clean driving record.

• Depending on equipment that will be operated, a Class A or B Commercial Drivers License may be required.

• Prior driving and customer service experience highly desirable

• Good communication skills

• Ability to interact effectively with customers

• Strong customer service skills.

• High school diploma or GED equivalent

• Ability to read, write and compute basic math.

Scope Data:

• Uses frequent independent judgment when making decisions

Work Environment:

• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.

• Specific vision abilities include close vision, depth perception and ability to adjust focus.

• Ability to regularly lift and/or move 50+ lbs. without assistance

• Exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.

Salary Requirements

$21-$29

Benefits Information