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定義和設定模組的願景，確保與整體產品願景以及內部利害關係人（業務開發、行銷、客戶支援）和外部利害關係人（客戶、供應商、解決方案提供者）與整體解決方案和組織目標保持一致。
準備優化營運、提高效率並確保部門/部門內協調一致所需的相關文件、流程和程序。
與來自工程、設計、品質保證、支援、業務開發和財務的跨職能團隊聯絡，了解他們的觀點並確保模組成功。
與最終用戶、內部利害關係人、外部利害關係人和市場合作（深入了解市場趨勢、競爭對手產品和新興技術），以了解需求和痛點（如果有）。
將需求、已識別的缺陷和技術債務轉化為高級產品需求和/或使用者故事，並根據使用者價值、業務影響、可行性和與整體產品願景的一致性等因素確定優先順序。
透過與工程和 QA 團隊協調來確定發佈內容以及發佈時間。
與利害關係人合作執行 UAT，以符合最初的願景並滿足用戶需求。
與團隊合作，確保準備好適當的文檔，例如使用者手冊、幫助文章（常見問題）或內部培訓資源。
追蹤關鍵績效指標 (KPI) 並使用此指標從業務和用戶角度衡量 POS 系統上的功能在實現其目標方面是否成功。這可以採用參與度、業務成果和使用者滿意度指標的形式。
準備本部門內優化營運、提高效率並確保符合組織目標和標準所需的任何流程和程序。

要求和資格

計算機科學或任何相關領域的學士學位。
該職位需要至少 5 年類似職位的工作經驗。
優秀的分析和概念思考能力。
先進的技術技能。
出色的文檔編寫能力。
擁有建立詳細報告和進行簡報的經驗。
兌現承諾的成就記錄。
優秀的計劃、組織和時間管理能力。
熟悉並熟練使用JIRA、Trello、ClickUp等敏捷管理工具。
來自 Scrum 研究等機構的認證 Scrum Master。
具備技術敏銳度，對軟體開發流程、技術架構和系統整合有深入的了解。
能夠在設定產品方向和長期路線圖時可視化更大的圖景。
在優先事項不斷變化的動態環境中感到舒適。
能夠識別挑戰並制定有效的解決方案。
能夠透過談判平衡客戶的需求、工程團隊的能力和組織的目標。
擅長使用設計工具，尤其是 Figma 和 Adobe XD（可用性和客戶體驗）。
制定產品策略並協助產品負責人定義“客戶體驗”>“使用者體驗”>“使用者介面”，以滿足將使用該產品的廣大使用者（可用性和客戶體驗）。

Quick Apply

Silentmode Sdn Bhd

Business Analyst

Full-time

Bandar Baru Bangi, Selangor

Business Management / Project / Planning

1 month ago

Responsibilities

Define and set the vision for the module, ensuring alignment to the overall product vision and between internal stakeholders (Business Development, Marketing, Customer Support) and external stakeholders (Clients, Vendor, Solution provider) with the overall solution and organization objectives.
Prepare related document, process and procedure that is required to optimize operations, enhance efficiency, and ensure alignment within the section /department.
Liaise with cross-functional teams from Engineering, Design, QA, Support, Business Development, and Finance to understand their perspectives and ensure module success.
Collaborate with end-users, internal stakeholders, external stakeholders, and markets (peeking into market trends, competitor product and emerging technologies) to understand the needs and pain points (if any).
Transform needs, identified defects, and technical debts into high-level product requirements and/or user stories with prioritization based on factors such as user value, business impact, feasibility, and alignment to overall product vision.
Determine what gets released and when it will be released by coordinating with Engineering and QA teams.
Collaborate with stakeholders in performing UATs to align with initial vision and meet user needs.
Work with teams to ensure appropriate documentation is ready such as User Manual, Help articles (FAQs) or internal training resources.
Track key performance indicators (KPIs) and use this metric to measure success of a feature on the POS system in meeting its objectives from business and user perspectives. This can be in the form of Engagement, Business Outcome, and User satisfaction metrics.
Prepare any process and procedure within the section that is required to optimize operations, enhance efficiency, and ensure alignment with organizational goals and standards.

Requirements & Qualification

Bachelor’s degree in Computer Science or any related field.
Minimum 5 years working experience in a similar role is required for this position.
Exceptional analytical and conceptual thinking skills.
Advanced technical skills.
Excellent documentation skills.
Experience creating detailed reports and giving presentations.
A record of accomplishment following through on commitments.
Excellent planning, organizational, and time management skills.
Familiar and adept with agile management tools such as JIRA, Trello, and ClickUp.
Certified Scrum Master from institutions such as Scrum study.
Possess technical acumen with sound understanding of software development processes, technical architecture, and system integration.
Ability to visualize the bigger picture in setting product directions and long-term roadmaps.
Comfortable in dynamic environments with shifting priorities.
Ability to identify challenges and devise effective solutions.
Ability to negotiate in balancing the needs of customers, the capabilities of the engineering team and the goals of the organization.
Adept in using design tools especially Figma and Adobe XD (Usability and Customer Experience).
Devise product strategy and assist Product Lead in defining Customer Experience > User Experience > User Interface to cater broad user that will be using the product (Usability and Customer Experience).