Total 5 Digital Analyst job vacancies in Customer Service category in The United States of America

Key Responsibilities:

• Book FX trades into wealth management and global market systems
• Notify Front Office and Operations of new FX trades booked
• Manage life cycle events for FX Accumulators/Structures: generate fixing notifications, notify Front Office of fixing outcomes, book fixing outcome to systems (Kondor+, Marginman)
• Generate and upload Money Market rates to systems (BVE, Cortex FX)
• Generate and export Fixed Income Pricing to Access Database for FO recommendation
• Ensure all FX trades are booked, FO notified of FX products knocked out, update team checklist

To succeed in this FX Trade Support Analyst role, you will need to have the ability to work as a team player and knowledge of FX markets and products (especially Options and Accumulators).

Key Requirements:

• Experience with Kondor+, Marginman, Soho Front Office, MS Access, VBA)
• Familiarity with product workflow including market settlement
• Strong communication skills
• Problem-solving skills

This is a leading global top tier financial institution, and it is progressively expanding and growing its business on a global scale. This organisation offers employees the opportunity to enhance their experience across the business function and across multiple business lines. This organisation offers exceptional job opportunities for growth and career development with the right ethos and practices which makes it a great place to work.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting FX Trade Support Analyst job.

Apply today or contact me to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Key Responsibilities:

• Book FX trades into wealth management and global market systems
• Notify Front Office and Operations of new FX trades booked
• Manage life cycle events for FX Accumulators/Structures: generate fixing notifications, notify Front Office of fixing outcomes, book fixing outcome to systems (Kondor+, Marginman)
• Generate and upload Money Market rates to systems (BVE, Cortex FX)
• Generate and export Fixed Income Pricing to Access Database for FO recommendation
• Ensure all FX trades are booked, FO notified of FX products knocked out, update team checklist

To succeed in this FX Trade Support Analyst role, you will need to have the ability to work as a team player and knowledge of FX markets and products (especially Options and Accumulators).

Key Requirements:

• Experience with Kondor+, Marginman, Soho Front Office, MS Access, VBA)
• Familiarity with product workflow including market settlement
• Strong communication skills
• Problem-solving skills

This is a leading global top tier financial institution, and it is progressively expanding and growing its business on a global scale. This organisation offers employees the opportunity to enhance their experience across the business function and across multiple business lines. This organisation offers exceptional job opportunities for growth and career development with the right ethos and practices which makes it a great place to work.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting FX Trade Support Analyst job.

Apply today or contact me to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Key Responsibilities:

• Support the Sales and Trading desks by investigating, resolving issues and enquiries related to bookings, breaks
• Trade capture, reconciliations, lifecycle management, corporate actions and client servicing
• Support trade allocations and confirmations for institutional clients trading Asian markets and supporting global products
• Ensure transactions are booked in a timely manner and are reconciled accurately
• Investigate and resolve all trade exceptions and managing client and trading desk queries within the agreed SLAs
• Reporting and escalating issues appropriately and in a timely manner
• Adhere to control procedures, identifying risk gaps and ensuring controls are implemented to close those gaps
• Scrutinise processes to identify issues within the flows and then working with senior management to drive through change and process enhancements
• Build and maintain relationships with clients, the Front Office and supporting teams
• Be involved in ad hoc projects and liaising with both internal and external counterparts in different regions

To succeed in this Trade Support Analyst role, the candidate would require to be well organized with minimal supervision. The successful candidate has strong analytical skills. Relevant experience in a middle office and Front office support environment is also desirable.

Key Requirements:

• A minimum of five years' experience within the middle office environment
• Relevant middle office/ trade support experience in an investment bank
• Bachelor's/honors degree or equivalent required
• Proficiency in Microsoft office Excel, Word and Outlook is advantageous
• Ability to be a team player and possess strong organizational skills

This is a global leading financial institution. This organization has diversified financial services and multiple business segments. This organization offers diversity and growth for innovation for all employees which makes it a great place to work and being a part of.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Trade Support Analyst job.

Apply today or contact me to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Key Responsibilities:

• Provide comprehensive IT support for internal infrastructure, covering desktops, servers, networks, and telephony systems
• Log and track IT incidents, aiming to prevent recurrences and escalating complex issues to senior IT staff
• Communicate promptly with affected business users during service disruptions or planned maintenance
• Execute daily operational checks on supported systems and address identified problems
• Collaborate with external support vendors for IT infrastructure and cloud solutions
• Promote cybersecurity awareness and support junior team members while maintaining global consistency

To succeed in this role as a Senior IT Infrastructure Support Analyst (eight months, extendable), you should be a team player, possess initiative and a ‘can do’ attitude.

Key Requirements:

• Demonstrated proactive initiative and willingness to work on shifts and be on-call beyond regular working hours
• A robust technical foundation and exceptional problem-solving capabilities
• Proficient in key Microsoft Stack components, including Active Directory, Group Policy, DNS, DHCP, and TCP/IP
• Familiar with fundamental networking concepts, encompassing TCP/IP and routing protocols, and knowledgeable in IT security fundamentals
• Competent in AV-related technologies such as Video Conferencing, VOIP, SIP, H323, and Cisco Call Manager
• Advantageous to have exposure to cloud (AWS, Microsoft Azure), Office 365, and familiarity with networking technologies, specifically Cisco router/switch management and troubleshooting
• Added bonus if proficient in IT security technologies, and has understanding of internet technologies (MS IIS, Bluecoat, IDP) and Checkpoint Firewalls
• Advantageous to be skilled in automation using scripting languages like PowerShell, have competence in virtualisation technologies (VMware, Hyper-V) and knowledgeable about storage technologies (SAN, DAS, and RAID)

This is an excellent opportunity to advance your career with a company that not only has a comprehensive suite of investment solutions, spanning equities, fixed income, multi-asset, and alternative investments but, it’s primary focus also revolves around ESG practices as well.

If you are driven, determined and want to take the next step in your career, then this Senior IT Infrastructure Support Analyst (eight months, extendable) role is right for you. Great career progression opportunities await the right person in this exciting role.

Apply now to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

Key responsibilities include:

• Support the Sales and Trading Desks by investigating, resolving issues and enquiries related to bookings, breaks
• Trade capture, reconciliations, lifecycle management, corporate actions and client servicing
• Supporting trade allocations and confirmations for institutional clients trading Asian markets and supporting global products.
• Ensuring transactions are booked in a timely manner and are reconciled accurately.
• Investigating and resolving all trade exceptions and managing client and trading desk queries within the agreed SLAs.
• Reporting and escalating issues appropriately and in a timely manner.
• Adhering to control procedures, identifying risk gaps and ensuring controls are implemented to close those gaps.
• Scrutinizing processes to identify issues within the flows and then working with senior management to drive through change and process enhancements.
• Building and maintaining relationships with clients, the Front Office and supporting teams.
• Involvement in ad-hoc projects and liaising with both internal and external counterparts in different regions

To succeed in this role, the candidate would require to be well organized with minimal supervision. The successful candidate would also require strong analytical skills. Relevant experience in a middle office and Front office support environment would be desirable.

Other Key requirements include:

• A minimum of 5 years experience within the middle office environment
• relevant middle office/ trade support experience in an investment bank.
• bachelors /Honors degree or equivalent required
• proficiency in Microsoft office Excel, Word and outlook would be advantageous
• the ability to be a team player and possess strong organizational skills

About the company

This is a global leading financial institution. This organization has diversified financial services and multiple business segments. This organization offers diversity and growth for innovation for all employees which makes it a great place to work and being a part of.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Trade Support Analyst job.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua