Total 1,110 Digital Analyst job vacancies in Customer Service category in The United States of America

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

 

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

工作職責

• 調查分析詐欺、釣魚、帳戶被竊等各類風險行為，並做出正確處理，減少用戶損失，提高用戶滿意度。
• 持續監控使用者行為，對發現的風控案例撰寫調查報告並分析風險資料。
• 透過風險管理和即時監控，持續識別風險案例，維護案例資料庫並總結行為特徵。
• 及時發現數據異常並同步相關部門，避免損失。
• 有反詐欺/反洗錢相關職位經驗者優先，有數據分析經驗者優先。
  
  工作要求
• 本科及以上學歷。
• 1年以上風險調查分析經驗。
• 中文國語口語和書寫流利
• 有支付機構、交易所、銀行及相關產業反詐欺、反洗錢、交易監控、案件處理職能經驗者優先。
• 較強的語言溝通能力及良好的書面表達能力
• 善於團隊合作與跨部門協作
• 具備較強的邏輯思考能力和資料分析能力，對資料進行拆解分析。
• 需要夜班。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

Are you an IT enthusiast eager to thrive? Look no further! We are on the lookout for a Digital Support Assistant/Executive to bolster our team. Be part of a forward-thinking company that embraces innovation and nurtures growth.

Work Location: 8 Gul Circle Singapore 629564

Working Hours: 5 days a week, Monday to Friday, 8:30AM to 5:30PM

Company Transport Provided: Joo Koon MRT

Your responsibilities will include but not limited to:

• Demonstrate initiative and alignment with company mission and core values in all assigned tasks.
• Provide proactive help desk support for users and sites, primarily through remote technology including computer, network, printers, audio-visual and mobile devices.
• Participate in the setup and maintenance of organizational-wide server, network and hardware infrastructure including preventive and corrective maintenance.
• Configure settings and permissions to resolve computer issues and analyze data to diagnose system problems.
• Maintain IT documentation such as maintenance records, software configurations, inventory and movements.
• Liaise with users and application vendors to provide application support and resolve incidents.
• Manage vendors for hardware rectification or maintenance works.
• Assist in project planning, application management and coordination with internal stakeholders and vendors.
• Troubleshoot network problems and build net configurations and connections (preferred).
• Contribute to the execution of the WTS (Workplace Transformation Services) transformation roadmap particularly in change management processes using digital/technology tools.
• Serve as an ambassador to promote the usage and adoption of digital/technology within the organization.
• Manage user expectations considering budget and timeline constraints.
• Perform other tasks, duties and ad-hoc projects as assigned.

To succeed in this role, you should possess the following qualifications and skills:

• Diploma in Computer Science/Information Technology.
• Minimum 1 year of relevant experience; fresh graduates are welcome to apply.
• Experience in M365 and SharePoint setup and administration is preferred.
• Flexibility for occasional travel to other worksites and availability for after-hours support.

Ready to make a mark in the constantly evolving digital world ? Connect with us today! Send your updated resume via WhatsApp to +65 9878 7617 or click the Apply button.

Let's Drive Excellence Together!

Note: Only selected candidates will be contacted.

Are you an IT enthusiast eager to thrive? Look no further! We are on the lookout for a Digital Support Assistant/Executive to bolster our team. Be part of a forward-thinking company that embraces innovation and nurtures growth.

Work Location: 8 Gul Circle Singapore 629564

Working Hours: 5 days a week, Monday to Friday, 8:30AM to 5:30PM

Company Transport Provided: Joo Koon MRT

Your responsibilities will include but not limited to:

• Demonstrate initiative and alignment with company mission and core values in all assigned tasks.
• Provide proactive help desk support for users and sites, primarily through remote technology including computer, network, printers, audio-visual, and mobile devices.
• Participate in the setup and maintenance of organizational-wide server, network and hardware infrastructure including preventive and corrective maintenance.
• Configure settings and permissions to resolve computer issues and analyze data to diagnose system problems.
• Maintain IT documentation such as maintenance records, software configurations, inventory and movements.
• Liaise with users and application vendors to provide application support and resolve incidents.
• Manage vendors for hardware rectification or maintenance works.
• Assist in project planning, application management and coordination with internal stakeholders and vendors.
• Troubleshoot network problems and build net configurations and connections (preferred).
• Contribute to the execution of the WTS (Workplace Transformation Services) transformation roadmap particularly in change management processes using digital/technology tools.
• Serve as an ambassador to promote the usage and adoption of digital/technology within the organization.
• Manage user expectations considering budget and timeline constraints.
• Perform other tasks, duties and ad-hoc projects as assigned.

To succeed in this role, you should possess the following qualifications and skills:

• Diploma in Computer Science/Information Technology.
• Minimum 1 year of relevant experience; fresh graduates are welcome to apply.
• Experience in M365 and SharePoint setup and administration is preferred.
• Flexibility for occasional travel to other worksites and availability for after-hours support.

Ready to make a mark in the constantly evolving digital world ? Connect with us today! Send your updated resume via WhatsApp to +65 9878 7617 or click the Apply button.

Let's Drive Excellence Together!

Note: Only selected candidates will be contacted.

Digital Service Representative Traineeship - Revesby Revesby NSW, Australia







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Earn while you learn
Gain a nationally recognised qualification.
Located- Revesby

What you'll be doing
You will complete a  Certificate III Business - Customer Engagement over 12 months through a combination of formal training and on-the-job experience with your Host Employer.
This unique combination of formal education and work experience will give you the opportunity to:

Provide and deliver services in a timely, accurate and efficient manner, consistent with Service NSW vision, mission and values
Undertake administrative work to support the provision of service delivery


... Click here to view more detail / apply for Digital Service Representative Traineeship ? Revesby

Digital Service Representative Traineeship Armidale Armidale NSW, Australia







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Earn while you learn
Gain a nationally recognised qualification.
Located Armidale

What you'll be doing
You will complete a  Certificate III Business - Customer Engagement over 12 months through a combination of formal training and on-the-job experience with your Host Employer.
This unique combination of formal education and work experience will give you the opportunity to:

Provide and deliver services in a timely, accurate and efficient manner, consistent with Service NSW vision, mission and values
Undertake administrative work to support the provision of service delivery as


... Click here to view more detail / apply for Digital Service Representative Traineeship Armidale

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

As a Automation Test Engineer you will create and maintain automation scripts in accordance with scenarios defined by the business and allocated by the Senior Test Team Lead & Business Analyst.

Automated Tests will be particularly focused on the Superdrug Website as we roll out significant updates, and will also include but not limited to, ASW UK websites (Superdrug & Savers) and Mobile Apps.

You will be expected to be thorough and structured in your approach and report on progress.

Key Responsibilities

Creating and designing automated testing scripts using behaviour driven development (BDD) methodology
Maintaining the current Automation suite
Analyse Automation test results and raise defects where applicable
Working alongside Development teams and other stakeholders to resolve issues
Report on Automation results and progress on activity
Accurate recording of test results
Assist in Maintaining logs of results in relevant systems
Re-Create and verify defects as necessary
Assist with reviewing scripts for relevance and accuracy
Collaborate and communicate effectively with colleagues on and offshore
Provide support for production monitoring and assist with production issues as required

Technical requirements

Experience of testing transactional Websites and Mobile Apps
Demonstrable experience as an automation tester
Full understanding of the testing lifecycle & methodologies
Knowledge of Scrum / Agile working practices
Experience with JavaScript/TypeScript
Knowledge of Playwright, Gherkin using Visual Studio Code, CI Tools e.g. Dev Ops
Agile workload management and bug tracking (e.g. Jira)
Strong oral and written communication skills – ability to communicate with technical and non-technical team members
IT related education and/or certifications preferred
Desirable but not essential - ISTQB Certification/Qualification



Personal attributes

Strong attention to detail
Excellent communication skills, verbal and written.
Focused and able to work with minimal supervision and work effectively as part of a team.
Self-motivated with excellent analytical and problem solving skills
Prepared to work in a fast paced agile environment


Key Stakeholders

Internal
Superdrug IT team
Superdrug eCommerce team
Superdrug CRM team
Group eLab teams Milan and Ukraine

External

3rd Party Service Providers as needed

Key Health and Safety Responsibilities

Your duties as an employee are to:
take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do at work
cooperate with the employer on health and safety matters
not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles)
follow instructions from the employer on health and safety matters and attend relevant health and safety training
report hazards and defects observed in the workplace
report any accident, injury or near miss in the workplace

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Title:  Digital Customer Communications Officer Location:  Victoria, Australia Employment Type:  Fixed Term Full Time Description:  Energy Leader Active Growth in A Rapidly Evolving Energy Sector Careers with Purpose Collaborative Inclusive Flexible Work Environment  Exciting opportunity to uplift our digital platforms 12 months fixed term We’re an energised team who is passionate about our customers, strive for operational excellence and a sustainable future for our people and our community.  About the Role As the Digital Customer Communications Officer, this role will see you coordinating, writing, editing and reviewing digital content across a range of platforms and media to ensure that customer communications are consistent and effective for AusNet’s customers and stakeholders. This role will report to the Customer Communications Manager and is located at Southbank, Victoria. We are a flexible and truly hybrid workplace. What you will deliver Coordinate write, edit and distribute content, including publications, website content, social media posts, briefing…

Click here to view more detail / apply for Digital Customer Communications Officer

Ideal Candidates for this role should have experience across design, implementation, maintenance, support and troubleshooting in a Windows environment. Experience in Active Directory, Network monitoring and troubleshooting, vendor management, as well as restoring data are required. Equivalent Bachelor Degree or Higher and other industry qualifications are an advantage. Your main responsibilities will be: Perform infrastructure, security, continuous integration and continuous delivery Design, deploy and maintain solutions for Cloud Migrations, Virtualisation, Networking, Servers, Storage and Backups Lead core capabilities which involves researching, analysing and evaluating infrastructure needs Manage and monitor network traffic and systems usage/capacity based on Cloud computing Prepare documentation detailing procedures and instructions for maintenance; recording diagnosis and resolution of networks issues, improvements and modifications Collaborate with key stakeholders including System Administrators, Developers, Testers, Architects and Business Analysts Providing specialist skills in supporting and troubleshooting network problems and emergencies Installing, configuring, testing, maintaining and administering new and

... Click here to view more detail / apply for Support Analyst

Ideal Candidates for this role should have experience across design, implementation, maintenance, support and troubleshooting in a Windows environment. Experience in Active Directory, Network monitoring and troubleshooting, vendor management, as well as restoring data are required. Equivalent Bachelor Degree or Higher and other industry qualifications are an advantage.

Your main responsibilities will be:
Perform infrastructure, security, continuous integration and continuous delivery
Design, deploy and maintain solutions for Cloud Migrations, Virtualisation, Networking, Servers, Storage and Backups
Lead core capabilities which involves researching, analysing and evaluating infrastructure needs
Manage and monitor network traffic and systems usage/capacity based on Cloud computing
Prepare documentation detailing procedures and instructions for maintenance; recording diagnosis and resolution of networks issues, improvements and modifications
Collaborate with key stakeholders including System Administrators, Developers, Testers, Architects and Business Analysts
Providing specialist skills in supporting and troubleshooting network problems and emergencies
Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations

You will need to have:
Experience with SCCM tools, SCCM Console, Explorer ++, Quick Connect, SQL Server Manager and SharePoint.
Self-motivation, good time management skills and a positive attitude and exceptional communication and interpersonal skills.
Experience supporting Microsoft 365, Windows Server & Desktop Technologies & Cloud Environments
Experience installing, configuring, testing, maintaining and optimising networks, applications, Servers and Workstations
Experience with software deployment and debugging of windows and operations systems
Experience with Network Security analysis and design
Experience with the creation of IT documentation including Disaster Recovery planning, IT Systems guidelines and procedures

???????Salary $65K- $75K + super

What You'll Do:

• Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and timely manner
• Meeting customers face-to-face to provide support or resolve issues
• Provide accurate and detailed information to customers regarding products and services
• Resolving customer issues, complaints or concerns with empathy and problem-solving skills
• Documenting customer interactions and maintaining accurate records in the database
• Adhering to company policies and procedures while maintaining a positive and customer- centric attitude
• Any other tasks that may be assigned from time to time

What You’ll Need:

• Minimum 2 years of experience in contact centre or similar environment
• Possess excellent interpersonal, communication and customer service skills
• Able to work independently in a face-paced environment while being a cohesive team member
• Self-directed, able to multi-task, self-motivated and able to work under pressure
• Possess initiative to respond to customer’s needs with a commitment towards service excellence
• Proficient in MS Office applications

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background around industry leading DevOps tooling.

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process/piplines.

- Good hands on experience in following technologies

• Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
• Versioning control systems: Git , AzureDevOps|TFS and SVN
• SQL scripting (SQL Server or Oracle are preferred)
• JIRA platform experience

- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Digital Service Design Specialist Category: Information Technology Parramatta base location – with flexible/hybrid working site. Full time permanent role What will you be doing? To provide a range of Service Design services to support the ideation process using rapid iteration, disruptive thinking and a 'fail fast approach'. The role will ensure all Service Design and end to end support models are created, reviewed, and implemented for any changed or new services delivered by Digital projects. This role will need to adhere to and help improve our Service Design principles. The role will further support business transition into new ways of working. The key focus of the role would be to ensure projects align to the ITIL service management framework by aligning to our Service Design framework. Your role will involve: Ensure all service design and end to end support models are created, reviewed, and implemented for any changed or new services delivered by Digital projects and…

Click here to view more detail / apply for Digital Service Design Specialist

Must have:

• 6 months plus working in a support role
• 6 months plus working experience in financial industry
• 6 months plus working experience in Murex
• Familiarity with various Murex Modules including: Trade Capture, Trade Events, Processes scripts, UDFs, Access Rights, Static Data, Maturity sets, Market Data, pre-trade workflows
• Good knowledge of a variety of asset classes and product: Fixed Income, Equities, Derivatives etc
• Excellent problem solving and analytical skills
• Technical skills including Unix, Shell Scripting, SQL, Interfaces would be an additional bonus