Total 56 Customer Service Manager job vacancies in Penang

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience

Responsibilities:

• Installs, maintain and repairs Automatic Identication Data Capture equipment,  such as Thermal Transfer Printer(Deskotp, Table-top, Mobile), Handheld Scanner, Mobile Scanner/Terminal, and other related products onsite or offsite.
• Study blueprints, schematics, operator & service manuals, and other specifications to familiarise installation & servicing procedures.
• Setup or oversee installation of equipment according to manufacturer's specifications.
• Operates & demonstrate equipments to End Users
• Perform End User Training upon equipment installations
• Deal with Customers (End User or Engineer) when service or support is required
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.

Requirements:

• Possess at least DiplomElectronics or equivalent field.
• a Engineering, Those without Diploma but have relevant work experience is encouraged to apply
• Fresh Graduates are encouraged to apply as we provide On-the-Job Training
• Proven work experience as field service technician (if any)
• Basic knowledge on equipment control and troubleshooting methods/skills.
• Excellent analytical and problem solving skills.
• Customer oriented and effective communication skills.
• any related work experience with Thermal Printer or Scanner such as Sato, Zebra, Honeywell, OKI, Epson, Citizen, etc is added advantage

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Car Allowance
• Full Petrol, Toll & Parking Claims
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Open culture
• Personal development opportunities
• Yearly Bonus & Incentives
• Yearly Salary Review

Responsibilities:

• Installs and repairs electronic equipment, such as Thermal Transfer Printer, Direct Thermal Printer, Inkjet Printer, CIJ, Scanner & RFID Devices
• Study blueprints, schematics, manuals, and other specifications to familiarise installation procedures & maintenance/service
• Setup or installation of equipment according to manufacturer's specifications.
• Operates system to demonstrate equipment and to analyze malfunctions.
• Required to be onsite for servicing and repairing works.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
• Possess at least SPM, Certificate, Diploma or equivalent field.

Requirements:

• Fresh High School or Diploma holders are encouraged to apply
• Eagerness to learn the knowledge on equipment control and troubleshooting methods/skills.
• Good analytical and problem solving skills.
• Customer oriented and effective communication skills.
• Basic Computer knowledge & skills are required

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Learn from World Leading Companies for Bar Code & RFID and latest technologies

1 Responsibilities

To attend to customers' complaints /feedback and to ensure the complaints are resolved
professionally in compliance with company service standard.
To follow up on defect rectification progress and work closely with Technical Team for dispute
resolution.
To submit critical defects progress report in a timely manner to Technical Team for investigation
and rectification.
To propose an appropriate solution and provide them regular feedback for their continuous
product quality improvement.
To ensure compliance to regulatory and internal SOP.
To perform other ad-hoc duties as assigned by the superior.
Perform any other ad-hoc tasks as maybe assigned by the superior or Company.

2 Qualifications/Requirements

Candidate must possess at least SPM or equivalent
At least 1 year (s) of experience in customer service preferable in property development
industry.
Able to speak in Malay/English, Mandarin will be an added advantage.
Computer literate and knowledge in Microsoft Office. (Word and Excel)
High proficiency in written and verbal communication skills.
Knowledge of building defect and able to work under pressure
Able to work on weekends and public holidays.
Possess own transport and willing to travel.
Strong communication and interpersonal skill with positive attitude.

Perks & Benefits

• Commission and bonus
• Medical insurance

!!!WE WANT YOU!!!

Homestay Customer Service

Working hours: Full time 6 days a week

Chill and fun environment

Job Descriptions:

• Handle all the booking and inquiry from non booking and in house guest
• Assist guests with check-in and check-out and aspects of guest services.
• Respond to in-house guests enquiries during their stay.
• Understand basic household maintenance knowledge, such as changing light bulb.
• Handle and resolve guest requests/issues (within reasonable limits) by ensuring prompt action at all times.
• Strive to serve guests with professionalism and absolute courtesy at all times
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Keep stock of office supplies and place orders when necessary
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data

Job Requirements:

• Fresh graduate are welcomed, no experience needed as training will be provided
• Both gender are welcomed to apply
• Fluent in Main language
• Require basic of Microsoft Excel and others
• Able to complete task independently
• Willing to learn and have patient towards work
• Provide with commission and incentive
• Must have own transportation
• Prioritization and time management skills
• Good interpersonal skills and self-discipline
• Customer-orientated, proactive
• Able to work with little supervision and maintain a high level of performance
• Able to work on shift, weekend and public holiday.
• Handle simple accounting jobs

！！！我们需要你！！！

工作时间：一个星期六天制

轻松的工作环境，年轻的氛围

有上进心，刻苦耐劳

工作范围：

• 处理客人在网上的booking 和 inquiry
• 协助客人办理入住和退房
• 及时解决客人入住期间的要求、问题
• 懂得基本家居维修知识，例如：换灯泡。
• 以专业和礼貌对待每一个顾客
• 协调办公室活动和运营，确保效率和符合公司政策
• 管理电话和通信（电子邮件、信件、包裹等）
• 支持预算编制和簿记程序
• 更新包含人员、财务和其他数据的记录和数据库

工作要求：

• 有无经验皆可，有工作经验优先，也将提供训练
• 精通 中，英 语沟通及书写能力
• 精通基本的Microsoft Excel 及电脑操作
• 具备独自完成工作能力
• 具备细心，耐心 与 肯学的心
• 另外提供佣金，津贴 & 股份奖励
• 需拥有自己的交通工具
• 时间管理
• 良好的人际交往能力和自律能力
• 以客户为导向，积极进取
• 能够在很少的监督下保持较高的工作水平
• 能够在周末和公共假期工作
• 处理简单的会计工作

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

Responsibilities :

1. To develop and build-up sales team in our new business unit in sealant industrial.
2. To promote the brand and determine annual sales revenue & profit plans by implementing or through planning, budgeting, analyzing trends and results as well as implementing marketing strategies and activities.
3. To establish sales objectives by forecasting and developing annual sales quotas for all regions, projecting sales volume and profitability for existing and new products.
4. To present marketing program and provide the sales team with an appropriate guidance, coaching/training, information and feedback in order to achieve business strategies and objectives.
5. To oversee all customer inquiries and ensure requests are appropriately responded to in a timely manner.
6. Build a good relationships and rapport with customers.
7. Prepare monthly sales revenue/analysis/forecasting reports for Management review.

Requirements :

1. Diploma or Bachelor's in Business Administration, Marketing or equivalent.
2. At least more than 5 years of working experience in business development, sales and marketing position.
3. Those with experience in industrial sealant and adhesive industry would be an added advantage.
4. Proactive, excellent leadership/communication/presentation/negotiation and listening skills.
5. Dynamic personality, self-driven and result-oriented.

Perks & Benefits

• Commission & Annual Bonus
• Allowances
• Medical insurance
• Flexi working hours
• Training & development
• Personal development opportunities

Responsibilities:

• Maintain professional standard in grooming and customer service.
• Build and maintain professional relationship with existing and new clients.
• Professionally represent the company to the public.
• Carry out beauty treatments with care and follow company's standard.
• Equipped with knowledge about the variety of spa services in the market ranging from body treatments, facials, massages, waxing, and manicure/pedicure.
• Promote and sell products suitable for client's needs.
• Give excellent and personalised customer service while handling treatments and consultations.
• Determine and knowledgeable on any promotion/product launches or any new happening. 
• Maintain hygiene and equipment and sample inventory of products.
• Acknowledge and respond to customer enquiries, needs, and expectations.

Requirements:

• Proven work experience as a Spa Manager.
• Strong administrative and organization skills
• Familiarity in sales will be considered an asset.
• Good knowledge of English language.
• Excellent communication and customer service skills.
• Positive attitude.
• User level computer skills.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal leave

Responsibilities:

• Installs, maintain and repairs Automatic Identication Data Capture equipment,  such as Thermal Transfer Printer(Deskotp, Table-top, Mobile), Handheld Scanner, Mobile Scanner/Terminal, and other related products onsite or offsite.
• Study blueprints, schematics, operator & service manuals, and other specifications to familiarise installation & servicing procedures.
• Setup or oversee installation of equipment according to manufacturer's specifications.
• Operates & demonstrate equipments to End Users
• Perform End User Training upon equipment installations
• Deal with Customers (End User or Engineer) when service or support is required
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.

Requirements:

• Possess at least DiplomElectronics or equivalent field.
• a Engineering, Those without Diploma but have relevant work experience is encouraged to apply
• Fresh Graduates are encouraged to apply as we provide On-the-Job Training
• Proven work experience as field service technician (if any)
• Basic knowledge on equipment control and troubleshooting methods/skills.
• Excellent analytical and problem solving skills.
• Customer oriented and effective communication skills.
• any related work experience with Thermal Printer or Scanner such as Sato, Zebra, Honeywell, OKI, Epson, Citizen, etc is added advantage

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Car Allowance
• Full Petrol, Toll & Parking Claims
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Open culture
• Personal development opportunities
• Yearly Bonus & Incentives
• Yearly Salary Review

# We are looking for Mandarin-speaking candidates for dealing with Customer from China.

Responsibilities:

• Oversee and direct construction projects from conception to completion.
• Review the project in-depth to schedule deliverables and estimate costs.
• Manage all onsite and offsite constructions to monitor compliance with building and safety regulations.
• Coordinate and direct construction workers and subcontractors.
• Select tools, materials and equipment and track inventory.
• Meet contractual conditions of performance.
• Review the work progress on daily basis.
• Compile internal and external reports pertaining to job status.
• Plan ahead to prevent problems and resolve any emerging ones.
• Negotiate terms of agreements, draft contracts and obtain permits and licences.
• Analyse, manage and mitigate risks.
• Ensure quality construction standards and the use of proper construction techniques.

Requirements:

• Proven working experience in construction management.
• Advanced knowledge of construction management processes, means and methods.
• Thorough knowledge of building products, construction details and relevant rules, regulations and quality standards.
• Familiarity of all facets of the construction process.
• Understanding with construction management software packages.
• Ability to plan and see the 'big picture'.
• Competent in conflict and crisis management.
• Strong leadership and human resources management skills.
• Good time and project management skills.
• Possess at least a Bachelor's Degree in Construction Management, Architecture, Engineering or related field.

Perks & Benefits

• Personal leave
• Personal development opportunities

Responsibilities

• Coordinate and monitor construction works as per contract specifications and standards to ensure procedures are followed and materials used conform to specification and standard
• Keep accurate records of project activities, including daily reports, progress photos, and change orders
• Ensures all construction works are carried out in right sequence and well- coordinated.
• Ensure all necessary permits and approvals are obtained and maintained throughout the project
• Ensure all necessary permits and approvals are obtained and maintained throughout the project

Requirements

• At least 8 years work experience in interior design renovation field and computer literate
• Experienced in site management and relationship with all levels
• Excellent command of English & Bahasa Malaysia
• Possess own transport

Job location based in Penang, Malaysia. Candidate based in other state are welcome to apply!

Job Description:

• Independently manage a portfolio of audit clients and leading a team to provide a high level of service to the clients.
• Managing the audit team and ensure that all audit assignments are carried out effectively, efficiently and meeting deadlines.
• Preparing job allocation planning and manage the capacity of staff force.
• Review audit files.
• Review audit planning and identify potential problem areas for audit.
• Monitor working procedures and ensure that audit jobs are carried out in accordance with the firm’s standards, policies and guidelines.
• Provide training, guidance and mentoring team members on their personal growth and career progression.

Requirements:    

• Minimum qualification of a recognized degree in Accounting or equivalent and/or Professional Qualification such as MICPA/ACCA/CPA Australia/CIMA
• Member of Malaysia Institute of Accountants
• Minimum 8 years of relevant working experience in the related field, with 3 – 4 years in supervisory role
• Strong verbal and written communication and presentation skills
• High technical ability and analytical skills
• Strong leadership and team management skills
• Good planning and organizing skills and the ability to multitask
• Proactive, innovative and self-driven
• Entrepreneurially driven with the ability to establish excellent clients and staff relations
• Strong sense of integrity and good working attitude

Perks & Benefits:

• PA and H&S insurance
• Telecommunication Allowance
• Subcription for Professional Body
• Yearly Bonus
• Company Trip
• Service Award
• Annual Health Screening
• Birthday Leave

1 職責

關注客戶的投訴/回饋並確保投訴得到解決
專業符合公司服務標準。
跟進缺陷整改進度並與技術團隊密切合作解決爭議
解決。
及時提交關鍵缺陷進度報告給技術團隊進行調查
和整改。
提出適當的解決方案並定期向他們提供回饋，以確保他們的持續
產品品質提高。
確保遵守法規和內部 SOP。
執行上級交辦的其他臨時職務。
執行上級或公司可能指派的任何其他臨時任務。

2 資格/要求

候選人必須至少擁有 SPM 或同等學歷
至少 1 年房地產開發客戶服務經驗優先
行業。
能說馬來語/英語，會說普通話將是一個額外的優勢。
電腦知識和 Microsoft Office 知識。 （Word 與 Excel）
高度熟練的書面和口頭溝通技巧。
了解建築缺陷並能承受工作壓力
能夠在週末和公共假期工作。
擁有自己的交通工具並願意出差。
良好的溝通和人際交往能力以及積極的態度。

津貼和福利

• 佣金和獎金
• 醫療保險

Responsibilities:

• To oversee the day to day operations of the restaurants and also to take on the responsibilities of the Restaurants’ operations.
• To ensure that service is carried out in line with standard operational basics.
  To maintain the outlet in a clean and tidy manner at all times.
• You are to have a working knowledge of the business plan for the restaurants.  You are to ensure that the profit levels we have guaranteed our owners are achieved.
•  You should also take note of the marketing section and action plan section.
• Planning is a fundamental function of a good manager.  You should always be planning for the peaks and trough in business levels, annual leave of your team members, purchase of replacement items and promotions.
• You are to attend the morning briefing, bi-weekly restaurant meeting and the monthly F&B Meeting.
• You are to ensure all staff be fully aware of the use of the Micros computer system.
  You are to implement Standard Operational Audits - that is to ensure that the operational basics are being carried out.
• You are to immediately organise full training sessions for all staff to ensure standards are always met.
• You are required to produce a report after each month end outlining promotions undertaken, financial analysis of the outlets, training activities undertaken, staffing and plans for the following months and a full competitor analysis.
• To organise innovative promotions in both outlets so as to maximise revenue.  

Requirements:

• Willing to work long hours.
• Physically fit.
• Flexible and adaptable to different working locations.
• Computer knowledgeable.
• People and customer oriented.
• Motivator and self-starter.
• Team player.
• Displays initiative and creativity.
• Commitment to professional values.
   

   

   

   

   

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Personal leave
• Personal development opportunities

Overview:
As a Loan Manager, you will be responsible for overseeing the loan process from application to closing. You will ensure that all loan applications are processed efficiently and accurately, while adhering to company policies and regulatory requirements.

Responsibilities:
1.    Loan Processing: Manage the loan application process, including reviewing applications, verifying documentation, and ensuring compliance with lending policies and regulations.
2.    Customer Service: Provide excellent customer service to borrowers by addressing inquiries, resolving issues, and guiding them through the loan process.
3.    Risk Assessment: Assess the creditworthiness of loan applicants by analyzing financial information, credit reports, and other relevant factors.
4.    Collaboration: Work closely with underwriters, loan officers, and other team members to facilitate timely loan approvals and closings.
5.    Documentation: Maintain accurate records of loan transactions and documentation, ensuring completeness and compliance with internal and external requirements.
6.    Training and Development: Stay updated on industry trends, regulations, and best practices, and provide training to staff as needed.
7.    Performance Monitoring: Monitor key performance indicators (KPIs) related to loan processing efficiency, quality, and customer satisfaction, and implement improvements as necessary.
8.    Reporting: Prepare regular reports on loan activity, pipeline status, and performance metrics for management review.
9.    Compliance: Ensure adherence to all relevant laws, regulations, and company policies governing lending activities.

Qualifications:
1.    Bachelor's degree in finance, business administration, or related field (preferred).
2.    Previous experience in loan processing, underwriting, or related roles.
3.    Strong understanding of lending practices, regulations, and compliance requirements.
4.    Excellent communication and interpersonal skills.
5.    Detail-oriented with strong analytical and problem-solving abilities.
6.    Proficiency in relevant software applications (e.g., loan origination systems, Microsoft Office suite).
7.    Able to speak and write Chinese.

*Additional Requirements (if applicable):
1.    Certification in mortgage lending or related field (e.g., Certified Mortgage Banker, Certified Loan Officer).
2.    Familiarity with specific loan products or markets (e.g., residential mortgages, commercial loans).

Benefit:
1.    Competitive salary as Compensation benefits, bonuses, commissions or performance incentives.
2.    Comprehensive benefits: Includes health, dental and vision medications coverage.
3.    Flexible work schedules, remote work opportunities,.
4.    Paid time off, annual leave, holidays
5.    Support work-life balance initiatives, flexible arrangements.
6.    Professional development and growth:
7.    Training programs, supporting continuous learning and skills development.
8.    Corporate events or team building activities.
9.    Technology and resources: Technology infrastructure and resources to support employee roles.

Accounting & Finance Manager 

Responsibilities:

• Managing and overseeing the daily operations of the accounting department.
• Monitoring and analyzing accounting data and produce financial reports or statements.
• Establishing and enforcing proper accounting methods, policies and principles.
• Coordinate and complete annual audits.
• Provide recommendations.
• Improve systems and procedures and initiate corrective actions.
• Assign projects and direct staff to ensure compliance and accuracy in a timely manner.
• Meet financial accounting objectives.
• Establish and maintain fiscal files and records to document transactions.
• Establish Yearly Expenditure Budget Control
• Manage Monthly Payroll & Statutory Contributions and Submission
   
  
  

Requirements: 

• Possess at least a Bachelor's Degree Accounting or LCCI(optional)
• Proven working experience as Accounting Manager, Accounting Supervisor or Finance Manager.
• If without Bachelor Degree, min. 6 years of proven related field working experience is required
• Advanced computer skills on MS Office, accounting software and databases.
• Good knowledge on SQL Accounting Software(ERP Edition) is an added advantage
• Relevant experience in Time Management & Payroll Software is advantage
• Proficient in manipulating large amounts of data.
• Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations.
• Attention to detail and accuracy.
• Strong leadership skills, proactive and result-oriented.

Benefits:

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Personal development opportunities
• Yearly Bonus
• Yearly Salary Review