Total 22 Customer Service Manager job vacancies in PR / Media / Communications category in D03 Queenstown, Tiong Bahru

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Primary Relationships:

The position works directly with PR and Content team, and reports directly to Assistant Marketing Director.

Within the organization, this position will also work with the Marketing, Digital and CRM teams and will also have working relationships with the Design and IT teams, as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position coordinates primarily with vendors and service providers (digital agencies, producers, photographers, social and search platform account managers, etc).

Job Descriptions:

• Responsible for the development and implementation of global social media strategy to align with business goals, KPI, brand guidelines.
• Manage and oversee all HQ social media platforms including Facebook, Instagram, LinkedIn, YouTube, WeChat, Weibo and Little Red Book as well as overseeing the strategy and implementation of all overseas partners.
• Perform detailed research on current benchmark trends and audience preferences in the luxury sector, suggest and implement new features to drive brand awareness and engagement.
• Work with PR and Content team to create, edit, publish and share engaging content in conjunction with HQ global brand and marketing strategy.
• Optimise SEO, web traffic metrics, and engagement across all social media platforms.
• Analyse social media campaigns and performances, provide monthly reports on ROI.
• Community Management: Communicate with customers and followers, ensure responding to queries in a timely manner and monitoring comments and reviews.
• Oversee HQ and partners’ social media accounts to ensure brand consistency.
• Participate in new market expansion by providing digital insights on relevant markets and help with the strategic planning and onboarding processes.
• Actively involved in discussions with franchise partners with regards to their local social media campaigns and optimisation. Acting as an advisor when required.
• Owns visual & audio content development for all social media platforms of the Company
• KOL & Influencer Management: Collaborate and build relationships with online personalities to generate content to be repurposed for all social media platforms. Oversee and manage periodical seeding.
• Manages two headcounts: Social Media Executive and Digital Content Creator

Requirements:

• At least 5 years’ experience in a strategic social media and/or digital marketing strategist role preferably with a global responsibility.
• Knowledge of social media metrics, SEO, and other social media tools to track and measure success. Addicted to social media and genuinely excited by digital technologies.
• Experience dealing with and managing local and international markets and customers.
• Has natural finesse for design for balance and composition in all visual content. An obsession for creating impactful visual content is welcomed.
• Fluent in English and possess strong copywriting skills along with excellent communication skills.
• Proficiency with editing tools such as Canva, CapCut, Lightroom, Photoshop, and Illustrator.
• Sound knowledge of social media marketing tools (Hootsuite, etc) is preferred.
• Presentation skills and previous experience in the luxury industry would be a plus.
• Good knowledge of search and social media advertising, programmatic advertising and content conceptualisation and production would be an advantage.
• Proven track record of growing and retaining social audiences is much preferred.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Revolution Media Pte Ltd is looking for a Digital Media Sales Manager to provide energised synergy for our digital sales and print platforms. The ideal candidate will have experience with new media and enjoy staying up to date with its evolution, understands digital marketing strategy and excels in a fastpaced environment.

Responsibilities:

• Prepare and implement individual advertiser account strategy, including revenue goals.
• Regular meetings with editorial team to ensure alignment and success with shared goals.
• Prepare quarterly/annual sales planning meetings, working closely with the editorial team and key stakeholders.
• Be a primary negotiator for all digital business; review important sales proposals with internal stakeholders in advance to ensure client goals are achieved and consistent.
• Meet with clients and agency personnel to develop/strengthen business relationships; improve client retention.
• Manage multiple expense budgets related to digital projects.
• Work in partnership with the digital head and editorial team to achieve.shared and strategic goals.
• Ensure that all necessary sales presentations are comprehensive and available in advance.
• Maintain current and accurate revenue forecasts by account.
• This role will report to the Managing Director.

Qualifications:

• Bachelor’s degree/diploma in Business Administration, Marketing, Public Relations, or relevant fields.
• 2 - 4 years of working experience in a similar capacity in an advertising environment with a proven track record in over-achieving quota.
• Experience selling web solutions in a highly competitive environment is ideal.
• Advertising experience in the luxury segment will be an added advantage.
• The candidate will demonstrate a strategic and analytical sales approach with a focus on securing new business.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Primary Relationships:

The position works directly with PR and Content team, and reports directly to Assistant Marketing Director.

Within the organization, this position will also work with the Marketing, Digital and CRM teams and will also have working relationships with the Design and IT teams, as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position coordinates primarily with vendors and service providers (digital agencies, producers, photographers, social and search platform account managers, etc).

Job Descriptions:

• Responsible for the development and implementation of global social media strategy to align with business goals, KPI, brand guidelines.
• Manage and oversee all HQ social media platforms including Facebook, Instagram, LinkedIn, YouTube, WeChat, Weibo and Little Red Book as well as overseeing the strategy and implementation of all overseas partners.
• Perform detailed research on current benchmark trends and audience preferences in the luxury sector, suggest and implement new features to drive brand awareness and engagement.
• Work with PR and Content team to create, edit, publish and share engaging content in conjunction with HQ global brand and marketing strategy.
• Optimise SEO, web traffic metrics, and engagement across all social media platforms.
• Analyse social media campaigns and performances, provide monthly reports on ROI.
• Community Management: Communicate with customers and followers, ensure responding to queries in a timely manner and monitoring comments and reviews.
• Oversee HQ and partners’ social media accounts to ensure brand consistency.
• Participate in new market expansion by providing digital insights on relevant markets and help with the strategic planning and onboarding processes.
• Actively involved in discussions with franchise partners with regards to their local social media campaigns and optimisation. Acting as an advisor when required.
• Owns visual & audio content development for all social media platforms of the Company
• KOL & Influencer Management: Collaborate and build relationships with online personalities to generate content to be repurposed for all social media platforms. Oversee and manage periodical seeding.
• Manages two headcounts: Social Media Executive and Digital Content Creator

Requirements:

• At least 5 years’ experience in a strategic social media and/or digital marketing strategist role preferably with a global responsibility.
• Knowledge of social media metrics, SEO, and other social media tools to track and measure success. Addicted to social media and genuinely excited by digital technologies.
• Experience dealing with and managing local and international markets and customers.
• Has natural finesse for design for balance and composition in all visual content. An obsession for creating impactful visual content is welcomed.
• Fluent in English and possess strong copywriting skills along with excellent communication skills.
• Proficiency with editing tools such as Canva, CapCut, Lightroom, Photoshop, and Illustrator.
• Sound knowledge of social media marketing tools (Hootsuite, etc) is preferred.
• Presentation skills and previous experience in the luxury industry would be a plus.
• Good knowledge of search and social media advertising, programmatic advertising and content conceptualisation and production would be an advantage.
• Proven track record of growing and retaining social audiences is much preferred.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Established in 2013, MICE Depot specialises in the conceptualisation, design, planning and execution of experiential events and activities, such as conferences, creative insights production and digital broadcasts. Through the years, we have worked with a vast range of clients across various industries and regions, due to our resources within APAC and beyond.

We have garnered decades of collective experience within the industry with a team of full-time talent with project-centric expertise backed by quality-oriented controls and processes. With our dedicated team, we work closely with our clients to ensure that their vision and objectives are our top priority, while providing services that exceed expectations every time.

Follow and visit us at:

Website: www.micedepot.com

Instagram: https://www.instagram.com/micedepot/

LinkedIn: https://www.linkedin.com/company/mice-depot-pte-ltd

Facebook: https://www.facebook.com/MICEDepot

Assistant Event Manager

The Assistant Event Manager is self-motivated and will work on simultaneous projects with the event management team focusing on the overall development, planning, production, operations, execution and delivery of meetings, incentive travel, conferences, exhibitions and special events (MICE).

Role & Responsibilities

· Participate in external and internal project management activities and work-in-progress meetings.

· Fulfil the day-to-day Hybrid, Live and Virtual event management needs of external and internal stakeholders.

· Develop strong working relationships with clients, venues and suppliers.

· Coordinate all aspects of the event management process.

· Ensure timely dissemination to all relevant stakeholders of project management documentation and administration.

· Create detailed proposals for all events, including timelines, venues, suppliers, staffing and budgets.

· Conduct pre and post event evaluations and report on outcomes; take initiatives to implement improvement plans.

· Coordinate and manage venues and suppliers.

· Effectively manage onsite production crew, suppliers and temporary staff.

· Ensure client needs and expectations are met or exceeded.

· Provide effective support and mentorship to the team.

· Perform other roles & responsibilities as requested based on business needs.

What You Need to Succeed

· Minimum 2 - 3 years of experience in the MICE industry or related experience.

· Experience in Hybrid, Live and Virtual events.

· Good client relations skills.

· Excellent planning and organisational skills.

· Consistent, high quality and timely project documentation and delivery.

· Strong attention to detail and ability to work well under pressure.

· Strong ability to manage multiple projects, timelines, budgets and deliverables.

· Excellent oral and written communication skills.

· Proficiency in Microsoft Office and Google Workspace applications.

Singaporean/ Singapore PR are welcome to apply.

Oversee Sales team

Responsible for generating business for Social events, Weddings, Meetings, Catering events, etc

Manage sales activities such as enquiries, sales calls, site visits and cold calling to generate potential business leads

Generate contracts, banquet event orders and event floor plans based on client needs and best operational scenarios

Work closely with other departments/restaurants and teams to provide solutions and service based on client needs

Ensure all menu proposals are presented to the client accurately & timely

Responsible for collecting deposits and payments based on company procedures

Maintain accurate and up-to-date records of all Sales reports and transactions for Management review

Meet monthly sales targets and KPIs

Any other ad-hoc duties assigned

Requirements:

Preferably Degree/Diploma in Hospitality / Event Management or related discipline

Minimum 3 years food and beverage sales experience with an F&B company / service hotel / equivalent

Knowledge in Microsoft Office is mandatory

Meticulous with an eye for details

Excellent communication and interpersonal skills

Able to speak and write Mandarin/Chinese to liaise with Mandarin speaking colleagues

Team player who is able to work independently

Able to multi-task and handle high volume of work in fast paced environment

Job Purpose:

Promote and sell media products and services offered by the Company. Maintain and expand customer base in a bid to achieve sales targets set by the Company.

Job Duties:

• Experience in F&B and travel industry.
• Generate new business by expanding existing accounts
• Effectively managing existing client relationships to retain revenue
• Use relevant marketing tools and platforms such as Google Analytics to understand clients’ digital marketing performance and propose solutions to clients
• Obtain new accounts through new leads, cold calls, existing relationships, promotional events, or other sources
• Partner collaboratively with channel partners to understand their business and creatively adopt programs to drive new revenue, and expand business partnerships
• Evaluate and prepare business plans for key accounts.
• Manage accounts through entire sales process; business development, prospecting, and specifications through contract negotiations, signing, and post-sales support
• Deliver an accurate weekly, monthly & quarterly pipeline reports and business forecast
• Work to maximise sales and meet targets in the short and long term

Skills and Qualifications:

• Associate’s or Bachelor's Degree in Business, Marketing, or a Related Field;
• Proven tracked record in Media Sales;
• Experience in Customer Service and Account Management
• Great Presentation Skills
• Outgoing Personality, Excellent Interpersonal Skills, Persuasiveness, Likeability, Confidence, Listening, Resilience, Creativity, Adaptability, Organisation, Detail-Orientated, Multi-Tasking & Reliability

We are in the business of ideas. We create experiences that connect brands to the people who matter most to them. We specialise in crafting bespoke, unique and emotionally impactful projects for our clients in South-East Asia and Europe.

With Offices in Singapore, France, Indonesia and Cambodia, we also operate projects in Vietnam, Thailand, Australia, Korea, Japan, Malaysia, Bhutan, Italy, Germany, Croatia and Spain.

Chab Events is a turnkey corporate digital & live event management, experiential marketing, augmented/mixed reality and incentive travel agency. We work across a large range of industries including tech, healthcare & medtech, insurance, finance, luxury, fashion, aerospace, hospitality, food and beverage. Our reactive and passionate team produces inspiring events & experiences.

We’re looking for:

• Experience with organising events up to 2000+ attendance
• At least 5 to 8 years in the Event Management Industry in Singapore and SEA
• Comprehensive knowledge of the B2B Event management industry
• Confident and positive attitude this is a client facing role that needs a happy, enthusiastic and professional person who understands how to liaise and present themselves in front of clients and suppliers within a working environment.
• Excellent organiser with strong project management skills must have experience in managing multiple events at any one time with the ability to multitask and prioritise based upon the event requirements.
• Ability to understand client objectives and interpret them to develop an integrated event strategy (including good listening and questioning skills)
• Co-managing the clients and colleagues expectations accurately with the ability to meet agreed deadlines.
• Experience managing a wider team on site at an event, with the ability to troubleshoot on site at events before anyone else, react accordingly and provide solutions to the internal team, external suppliers and clients alike. Same goes for Virtual events.
• Immaculate attention to detail & writing skills can input information quickly, accurately and thoroughly. Comfortable with proofreading and basic copywriting.
• Team player - happy to take instructions but also work independently and proactively when required.
• Excellent experience in working with spreadsheets and creating proposals and presentations in PowerPoint is a must.
• Comfortable working under pressure in a dynamic & multicultural startup environment.

Assisting the Account management

• Helping your manager taking a lead in clients’ marketing and advertising strategies
• Co-Leading a team to provide the utmost level of client service
• Liaising with clients at a senior level
• Promoting the expansion of business with existing clients
• Serve as the secondary point of contact for customers in your portfolio
• Understand customer requirements and needs to offer suitable solutions and generate new business
• Completing projects to a specific schedule and within an agreed budget
• Negotiate contracts and close agreements to maximize profits
• Using your skills to push clients, and the agency, creatively and strategically
• Plan budgets and activities for account management in the company
• Ensure the timely delivery of services and products to clients
• Resolve issues to maintain and strengthen customer trust

Leadership and management skills

• Be accountable for ensuring that your Manager is regularly updated on the progress of the event.
• Provide feedback and counsel production staff to meet quotas/objectives
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.
• Drive team synergy and positive team spirit to ensure your team feels supported.
• Delegate responsibly and ensure all team members are benefiting from your time, and exposure to different projects to increase their skill set.
• Managing internal resources to ensure that the workload is shared evenly across the team and all conflict is dealt with in a positive manner with minimum fuss.

The Chab Tribe experience

• A fun, dynamic, multicultural, diverse and continuously expanding team;
• An intense pipeline of projects ranging in size and industry with well known brands;
• Being part of a rapidly growing international group where no 2 days are the same;
• A focus on training, development and knowledge sharing; and
• Unlimited coffee, snacks and celebratory apéros.

About TWG Tea

TWG Tea was established in Singapore in celebration of the island’s great history as a trading post for fine teas. TWG Tea is a luxury concept that incorporates an international distribution network to professionals, unique and original retail outlets and exquisite tea rooms. A veritable tea institution, TWG Tea is passionate about sharing their expertise and has become a point of reference for tea lovers thirsty for knowledge.

TWG Tea tasters travel thousands of miles across the globe every year, sampling hundreds of teas in search of the most desirable harvests direct from source gardens. Offering over 800 single estate fine harvest teas and exclusive blends, as well as tea patisseries and other tea infused delicacies, TWG Tea is internationally recognized as a veritable innovator with the creation every season of new varieties of tea in collaboration with the world’s most renowned estates.

The TWG Tea team shapes the aesthetic image underpinning all the brand’s products, constantly updating the notion of TWG Tea even as they respect the elegance and beauty of the tea traditions of the world on which it is based, now spiced with a touch of sensuality and originality.

TWGTea.com

Job Summary

Based in Singapore, the PR & Content Manager is responsible for planning, developing, overseeing and implementing public relations strategies and communications content on a global level. The position is also responsible for directing the efforts of PR agencies and coordinating at the strategic and tactical levels with the other departments of the brand’s regional offices.

Primary Relationships

This position works directly with the PR and Content team, and reports directly to the Head of Communications.

Within the organization, this position will also work with the Marketing, Digital and CRM teams and will also have working relationships with the Design and Operations teams, the Tea Institute, as well as staff with similar positions within partner and franchise organisations. Outside the organization, the position has secondary working relationships with PR agencies, digital agencies, advertising agencies, event companies and any other service providers (photographers, videographers, printers, etc).

Job Descriptions

• Responsible for creating, implementing and measuring the success of a comprehensive public relations program that will enhance the brand’s luxury image and global positioning within the marketplace and the general public.
• Conceiving and implementing global PR strategies, and directing the creation of content calendars, press releases, announcements, and media alerts.
• Overseeing the updating of company information including boilerplates, management bios, interview Q&A’s, etc.
• Acting as TWG Tea’s brand representative with the media and influencers, overseeing on-site execution of media hosting and press events.
• Coordinate with target media and key opinion leaders on media requests, photoshoots, invitations and giftings.
• Monitor press and social media coverages, global trends and inform the team of developments in luxury, retail and F&B industries.
• Working with TWG Tea subsidiaries, franchises and distributors to ensure implementation of brand and editorial guidelines and directives.
• Overseeing the creation of global content calendars in accordance with brand guidelines.
• Managing any crises in collaboration with PR teams and PR agencies in Singapore and overseas.
• Ensuring the PR team maintain proper archives of global media clippings and regularly updating PR reporting standards.
• Ensuring the PR team and agencies achieve targets, goals and objectives.
• Overseeing the maintenance of TWG Tea global media databases and periodically revising and refreshing media outreach to constantly remain current.

Requirements

• Minimum of 5 years’ experience in communications, public relations and influencer marketing with demonstrated success, preferably in the luxury retail sector.
• Bachelor’s degree in communications and public relations preferred.
• Past experience working in a PR agency or luxury brand PR and content team is preferred.
• Applicants must be fluent in written and spoken English & Chinese.

Others

• Demonstrated skills, knowledge and experience in the design and execution of luxury marketing, communications and public relations activities.
• Strong creative, strategic, analytical, organizational and personal skills.
• Demonstrated successful experience writing press releases, making presentations and negotiating with media.
• Computer literacy in word processing, data base management and page layout.
• Commitment to working in cross-functional teams.
• Ability to manage multiple projects at a time.
• Out-of-town, overnight travel to Singapore or within the region might be required from time to time (less than 5%).

Only shortlisted candidates will be notified.

Please upload detailed resume, indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Social Media Executive/Manager, Artiste Management

Be part of a dynamic team at FLY Entertainment and play an integral role in building the future of local talent to a global audience.

PRIMARY RESPONSIBILITIES:

1. As a part of the business of Artiste Management, to plan, implement and manage company's Public Relations and digital personality, content and strategy across all digital assets.
2. To work closely with the Artistes in an advisory role for Public Relations, Branding and Social Media strategy.
3. Content creation, scheduling, management and strategy.

REQUIREMENTS:

1. 1 – 5 years’ experience working in Advertising/ Branding/ Social Media Marketing/ Public Relations.
2. Keen passion in developing a career in the media and talent management.
3. Able to implement creative branding and marketing strategy and form strong partnerships with brands and platforms.
4. Expert in media monitoring, developments in digital media, content trends and campaign strategy.
5. A strong team player who loves to work with and for others.
6. Excellent communication and presentation skills.
7. Create content for social media platforms for internal and external clients.
8. Knowledge in basic website maintenance, coding and updating tools.
9. A driven individual who is highly creative and able to manage fast paced and demanding deadlines.
10. Willingness to build and train a team and mentor colleagues.
11. Experience in talent management and knowledge of the arts, theatre, television and film is a definite plus!

*Please indicate your expected salary, availability and provide links for media portfolio

QUALIFICATION

• Diploma/ Degree holder in Media, Arts Management, Communications, Production related fields.
• Adobe suite, Video and Photo editing, Basic website maintenance, and social media editing tools.

We are seeking an entrepreneurial and passionate individual to join us for the role of Events Senior Events Executive / Event Manager.

In this role, you will actively assist in the planning and execution of high-quality corporate projects which include executive meetings, company events, virtual events, roadshows, product launches and more. A senior role may be considered for applicants with the right experience.

Responsibilities

· Key liaison between client, event managers, designers and other 3rd party vendors leading up to the event ensuring that both client and event requirements are met

· Follow up on the concepts and proposals approved by clients and put them into reality

· Generate innovative & unique ideas to drive clients’ overall marketing goals and engagement strategies.

· Responsible for leading and/or supporting the planning and execution of multiple events globally

· Provide technical support across various virtual event platforms, including Zoom, MS Teams, WebEx, etc.

· Responsible for fiscal success of project, including budgeting, time tracking, and reconciliation.

· Required to work closely with the members of the team to collectively produce a successful event

· To handle multiple projects from entry level to mega huge events

· Expected to travel for overseas projects in the future when travel restrictions has lifted.

Possess knowledge or qualities of the following:

· Knowledge in virtual events execution is preferred.

· Creative-minded with meticulous eye for detail.

· Organized, hands-on, enjoys coordination and execution.

· Strong event production, project management and decision-making skills.

· Ability to multi-task, prioritize and meet tight deadlines. To take responsibility over workloads

· Knowledge in database management will be an added advantage.

· Proficiency in Microsoft Office.

· An Enthusiastic team player who is able to collaborate with colleagues to deliver industry-leading client service

· Be a quick learner and have a passion for the events industry

Interested applicants please submit your updated resume directly at hr@campaigntech.com.sg and our team will get back to you soon for a confidential discussion.

Salary remuneration and additional incentives will be offered according to experience.

Duties & Responsibilities:

1.Develop a strong working relationship with clients, venues and suppliers;
2. Follow-up with concepts and proposals approved by clients and puts them into reality;

3. Source for materials and negotiate for best prices from suppliers;

4. Key liaison between clients, event managers, designers and other 3rd party vendors, ensuring that client and event requirements are met;

5. Coordinate and manage set-up and production of event on-site, ensuring the delivery of a high-quality event;

6. Plan and propose workflows for every event;

7. Supervise and manage all suppliers and contractors on location;

8. Works closely with team to collectively produce a successful event;

9. Handle multiple projects from entry-level to complex events;

10. Participate in the brainstorming & execution process for the concept & theme of all events;

11. Logistics management and inventory control of all equipment materials and any other items; and any other ad hoc duties that may be assigned

Requirements

1. Minimum 2 years for Senior Event Executive; and 3 years for Event Manager; both with proven track records;

2. Attention to details, strong organizational skills and possess good time management;

3. Strong project management skills with the ability to multi-task and handle multiple projects simultaneously;

4. Possess excellent interpersonal and communication skills;

5. Able to adapt to a diverse and fast-paced environment;

6. Willingness to work on selected weekends and public holidays;

7. Able to independently handle projects without constant supervision; and

8. Able to provide solutions to challenges that may arise;

9. ⁠Knowledge in Adobe Photoshop, Adobe Illustrator, and basic Video Editing would be advantageous

Job Highlights:

1. Competitive salary with commissions;

2. Great career progression opportunities;

3. Supportive and fun working environment with nurturing culture;

4. Training and mentorship provided;

5. Work in a fast-growing company that delivers real world impact;

6. International and collaborative team

Our client is a company that curate and produces Luxury Lifestyle Events & Exhibitions in Singapore. They are now looking for an experienced Production Manager to oversee and manage the set production and operational requirements for luxury lifestyle events, pop-ups, and exhibition.

If you think you fit the criteria, apply now!

Job Description

• Be part of the production and operations team in planning and coordinating events and exhibition in Singapore and regional countries
• Manage overall production and operations timelines and quality
• Oversee vendors & logistic agencies to ensure deliverables are met
• Cost negotiation and managing suppliers’ relationships
• Project operations planning and administration which include pre-event preparation, onsite execution and post event closing
• Internal liaisons and communication with our projects and design divisions
• Production management from fabrication to on-site set up supervision and management for events and exhibitions
• Supervision and management of dismantling phase of projects
• Proactively handle any arising issues and troubleshoot any emerging problems during set up and event day
• Co-ordinating risk assessments, safety regulations and process management document

Requirements

• Between 3 - 5 years’ experience of production and operations management for premium lifestyle events & exhibitions
• Relevant experience and knowledge in set construction and electrical requirements for events and exhibitions
• Strong supplier management and quality control to ensure supplier deliver high quality finishing
• Effective negotiation skills for costs with external vendors and contractors
• Able to produce timeline and production schedules
• Must be able to handle multiple projects concurrently
• Understand AutoCAD layout and technical production plans
• Possess positive attitude and in good health.

Benefits

• Good remuneration package, including project-based incentives
• Supportive and cohesive team environment
• Annual Dental, Optical & Medical Entitlements
• Hospital & Surgical Insurance Entitlements
• 2-days flexible Work from Home arrangements per month (bi-weekly)
• Off-in-lieu provided for work on weekends and public holidays
• Good opportunities to work on overseas projects for wider exposure

EA No. 22C1035

Personnel Reg no. R2094820

Job Highlight

Salary: $4800 - $7000

Contract: 12 months

Working Location: Nearest to Labrador Park MRT

Working Hours: Monday to Friday, Office hours

Job Descriptions

• Manage key aspects of event management such as
  - budget planning
  - vendor management
  - speaker management
  - content development
  - database
  - marketing and publicity

Job Requirements

• Strong experience in Marketing and Communication, with proven track record and experience in running large-scale events.
• Knowledge/ experience in tech industry or public sector is advantageous.

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

We are in the business of ideas. We create experiences that connect brands to the people who matter most to them. We specialise in crafting bespoke, unique and emotionally impactful projects for our clients in South-East Asia and Europe.

With Offices in Singapore, France, Indonesia and Cambodia, we also operate projects in Vietnam, Thailand, Australia, Korea, Japan, Malaysia, Bhutan, Italy, Germany, Croatia and Spain.

Chab Events is a turnkey corporate digital & live event management, experiential marketing, augmented/mixed reality and incentive travel agency. We work across a large range of industries including tech, healthcare & medtech, insurance, finance, luxury, fashion, aerospace, hospitality, food and beverage. Our reactive and passionate team produces inspiring events & experiences.

We’re looking for

• Experience with organising events up to 2000+ attendance
• At least 5 to 8 years in the Event Management Industry in Singapore and SEA
• Comprehensive knowledge of the B2B Event management industry
• Confident and positive attitude this is a client facing role that needs a happy, enthusiastic and professional person who understands how to liaise and present themselves in front of clients and suppliers within a working environment.
• Excellent organiser with strong project management skills must have experience in managing multiple events at any one time with the ability to multitask and prioritise based upon the event requirements.
• Ability to understand client objectives and interpret them to develop an integrated event strategy (including good listening and questioning skills)
• Co-managing the clients and colleagues expectations accurately with the ability to meet agreed deadlines.
• Experience managing a wider team on site at an event, with the ability to troubleshoot on site at events before anyone else, react accordingly and provide solutions to the internal team, external suppliers and clients alike. Same goes for Virtual events.
• Immaculate attention to detail & writing skills can input information quickly, accurately and thoroughly. Comfortable with proofreading and basic copywriting.
• Team player - happy to take instructions but also work independently and proactively when required.
• Excellent experience in working with spreadsheets and creating proposals and presentations in PowerPoint is a must.
• Comfortable working under pressure in a dynamic & multicultural startup environment.

Assisting the Account management

• Helping your manager taking a lead in clients’ marketing and advertising strategies
• Co-Leading a team to provide the utmost level of client service
• Liaising with clients at a senior level
• Promoting the expansion of business with existing clients
• Serve as the secondary point of contact for customers in your portfolio
• Understand customer requirements and needs to offer suitable solutions and generate new business
• Completing projects to a specific schedule and within an agreed budget
• Negotiate contracts and close agreements to maximize profits
• Using your skills to push clients, and the agency, creatively and strategically
• Plan budgets and activities for account management in the company
• Ensure the timely delivery of services and products to clients
• Resolve issues to maintain and strengthen customer trust

Leadership and management skills

• Be accountable for ensuring that your Manager is regularly updated on the progress of the event.
• Provide feedback and counsel production staff to meet quotas/objectives
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.
• Drive team synergy and positive team spirit to ensure your team feels supported.
• Delegate responsibly and ensure all team members are benefiting from your time, and exposure to different projects to increase their skill set.
• Managing internal resources to ensure that the workload is shared evenly across the team and all conflict is dealt with in a positive manner with minimum fuss.

The Chab Tribe experience

• A fun, dynamic, multicultural, diverse and continuously expanding team;
• An intense pipeline of projects ranging in size and industry with well known brands;
• Being part of a rapidly growing international group where no 2 days are the same;
• A focus on training, development and knowledge sharing; and
• Unlimited coffee, snacks and celebratory apéros.

We are in the business of ideas. We create experiences that connect brands to the people who matter most to them. We specialise in crafting bespoke, unique and emotionally impactful projects for our clients in South-East Asia and Europe.

With Offices in Singapore, France, Indonesia and Cambodia, we also operate projects in Vietnam, Thailand, Australia, Korea, Japan, Malaysia, Bhutan, Italy, Germany, Croatia and Spain.

Chab Events is a turnkey corporate digital & live event management, experiential marketing, augmented/mixed reality and incentive travel agency. We work across a large range of industries including tech, healthcare & medtech, insurance, finance, luxury, fashion, aerospace, hospitality, food and beverage. Our reactive and passionate team produces inspiring events & experiences.

• Develop a strong working relationship with clients, venues and suppliers;
• Follow-up with concepts and proposals approved by clients and puts them into reality;
• Source for materials and negotiate for best prices from suppliers;
• Key liaison between clients, event managers, designers and other 3rd party vendors, ensuring that client and event requirements are met;
• Coordinate and manage set-up and production of event on-site, ensuring the delivery of a high-quality event;
• Plan and propose workflows for every event;
• Supervise and manage all suppliers and contractors on location;
• Works closely with team to collectively produce a successful event;
• Handle multiple projects from entry-level to complex events;
• Manage the brainstorming & execution process for the concept & theme of all events; and
• Logistics management and inventory control of all equipment materials and any other items.

About you:

• This exciting role requires attention to detail, great organization and prioritization skills;
• You have the ability to plan ahead and meet tight deadlines, all while juggling multiple critical requests;
• You are eager for growth and in the process of honing your skills from executive to management;
• Relevant Events experience in any industry;
• Regional experience in South East Asia will be an advantage;
• Bachelor’s degree or equivalent;
• Ability to work across all levels with strong communication and interpersonal skills, working well independently and in teams;
• Proficient in G-Suite applications;
• Demonstrate a high level of integrity and ability to handle highly confidential information appropriately;
• Understand task split and be proactive in communicating challenges;
• Able to think creatively and problem-solve in high-pressured situations in a dynamic & multicultural startup environment; and
• Positive attitude towards changes and process improvement.