Total 15 Customer Service job vacancies in Maintenance / Repair category in Fresno, California

• Duties listed are at the full performance GS-09 level of the position.
• Serves as a senior hydrologic technician performing semi-professional work in support of professional engineers and hydrologists.
• Field work includes the installing, testing and maintaining of hydrologic and water quality instruments measuring precipitation, streamflow, stage, dissolved oxygen, pH, conductivity, turbidity, suspended solids, etc.
• Clearly communicate, manage complex projects, and collaboratively participate as a team member.
• Collects and notates all data records relative to corrections that need to be made when the data is processed. Performs a variety of computations and analysis of water resource data.
• Watershed restoration project development, grant writing support, project design, project management, and monitoring.

Starting at $46,696 Per Year (GS 7-9)

WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: SBSE CAMP EXAM


The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Reviews and analyzes internal documents and/or taxpayer returns, prepares coded entries to amend and complete records, refers questionable returns and documents to appropriate areas to determine corrective action.

• Processes individual or small business returns and cases that involve relationships among different accounts that span more than a single tax period. Assign Employee Identification Numbers (EIN) and temporary Social Security Numbers (SSN). Requests and interprets taxpayer information. Perfects documents and initiates research to correct missing or inaccurate account information, inquiries to third parties, and changes to taxpayer accounts to correct errors.
• Compiles and maintains functional and/or assigned area records or reports to provide status of work.
• May serve as a technical advisor, on-the-job (OJT) coach, classroom instructor, or reviewer to provide technical assistance on systemic problems and inconsistencies in the Internal Revenue Manuals (IRM).

• Performs other duties as assigned.

Starting at $33,693 Per Year (GS 4-5)

WHAT IS THE WI- WAGE AND INVESTMENT DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
WI - RICS-Return Integrity and Compliance Services, RIVO

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned work load.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor; reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.

Starting at $51,713 Per Year (GS 8)

WHAT IS THE W&I - WAGE AND INVESTMENT DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Wage and Investment Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Completes evaluative reviews on toll-free telephone calls, utilizing the Contact Recording System, and/or reviews closed paper cases using the electronic Correspondence Imaging System (CIS), evaluating the effectiveness of the call/case, identifying if all customer issues were resolved and actions taken were complete and correct.
• Evaluates current procedures and policy, proposing appropriate action which may include changes to the Probe and Response Guide, Interactive Tax Law Assistant (ITLA) and Internal Revenue Manual (IRM) revisions.
• Analyzes and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to determine if all aspects of the case were completed accurately.
• Measures the accuracy of service provided to AM customers. Uses quality monitoring techniques: contact recording, CIS, and diagnostic reports to assess and identify trends affecting quality. Results may indicate training needs, procedural problems or areas needing emphasis.
• Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and On Job Training (OJT) instruction to employees.

Starting at $57,118 Per Year (GS 9)

WHAT IS THE WAGE AND INVESTMENT (WI)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
WI - RICS-Return Integrity and Compliance Services

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front-Line Manager, you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Starting at $62,898 Per Year (IR 8)

• Makes repairs that can be accomplished by removing, replacing, tightening, splicing, soldering and insulating defective wiring, controls, equipment and fixtures such as broken and bare wiring, burned out switches and relays.
• Maintains, repairs or constructs of a variety of structures and surfaces of brick, block, stone, and other related materials.
• Applies a general knowledge of wood, composite materials, wood substitutes, and woodworking techniques and basic shop mathematics.
• Installing shingles and tiles, must have the ability to lay material in straight lines to insure proper overlap and coverage.
• Prepares surfaces by methods such as sanding and wire brushing. Thins, stirs, and mixes coating materials according to specific directions.
• Install, repairs and maintain reducing valves, vacuum pumps, expansion locks and expansion joints. Performs cutting, bending, threading, assembling and pipe handling.
• Determines the welding, and makes the required welds following guides such as resistance welding control charts, specifications, accepted shop practices, and oral or written instructions.
• Installs and recognizes cause of faulty equipment, makes repairs on a variety of domestic and commercial refrigeration and air conditioning units and systems such as walk in and reach in coolers, refrigerators, ice makers, water coolers, deep freezer, evaporative coolers, kitchen servicing unit, window air conditioning unit.

Starting at $23.40 Per Hour (WG 7-8)

• Prepare and complete remittance reports for funds donated and/or collected by others. Review shift reports and count funds collected. Verify funds collected against shift reports, journal and receipt tapes, and a register of refunded and voided transactions. Verify and confirm sales of pre-numbered receipts, passes, and/or tickets on register journal tapes and POS records. Count and balance all monies for each shift report. Verify and remit funds using dual controls protocol. Investigate and proactively resolve routine or recurring discrepancies, and track overages, shortages, and errors.
• Assist higher level personnel with auditing fee collection program components/systems (e.g., cash registers, road/trail registers, honor systems, AFMs, donation boxes, etc.). Assist in completing audit paperwork and documenting findings. Communicate audit results to supervisor.
• Provide informal and formal training and education to employees, partners, volunteers, interns, cooperating association representatives, etc. regarding automated and non-automated fee processes, systems, software programs, tools, etc.
• Review fee collection shift and/or donation records for completeness and accuracy. Inspect shift reports, logs, and records. Determine the amount and extent of errors, if any, and the procedures for correcting any problems identified. Verify the accuracy of records, reconstructing, tracing, and correcting errors, if applicable.
• Maintain accountability records of fee collections showing transactions from the point-of-receipt to the time-of-deposit. Review, research, and track various accounting records as appropriate. Follow retention guidelines for all records. Create accountability records for the tracking of fee collection transactions and activities (e.g., accountable stock, overages/shortages, inventory, credit card chargeback).

Twentynine Palms Area Information
The city of Twentynine Palms is the home of Joshua Tree National Park Headquarters and North Park Entrance and proud host of the Marine Corps Air Ground Combat Center, the world's largest Marine Corps training base. The city is renowned for its world class murals and artists, supportive business climate, pristine air, beautiful natural surroundings, desert and mountain vistas, and friendly family lifestyle. Beyond the last of the traffic lights, we are the gateway to the Mojave Desert, Joshua Tree National Park, the Mojave National Preserve, and the great California Outback. About - Twentynine Palms, California (twentynine-palms.ca.us)

Starting at $48,655 Per Year (GS 6)

Great American Outdoors Act Strike Force.

The Great American Outdoors Act is a program formed in 2020 to reduce the maintenance backlog across the US Fish and Wildlife Service. Hired as part of a Strike Force, these positions will work alongside current Service staff to complete infrastructure projects such as levee reconstruction, facility repairs, and building demolition.

These projects are in many locations, thus a significant amount of the incumbent's time will be spent traveling for multiday to projects across the contiguous U.S., Alaska, and Hawaii.

As a Maintenance Mechanic your duties may include, but are not limited to, the following:

• Operate heavy equipment within accepted parameters (e.g., narrow quarters, such as close to buildings, drop-offs or other obstructions and challenging field conditions such as marshy, unsteady or steep surfaces).
• Operate a tractor with attachments such as mowers, cutter bars, augers, plows, harrows, sprayers, discs, front-end scoops, and backhoes.
• Clean, replace, or make minor adjustment to such parts as fuel, electrical, brakes, steering, regulators, water/fuel pumps, carburetors, cooling systems or attachments to vehicles or heavy equipment.
• Check flow output in irrigation or water transportation systems, adjusting valves as needed to ensure proper distribution of water, quantity of water needed, delivered, or the duration of delivery.
• Use carpentry power and hand tools such as hammers, hand and power saws, drills, planes, routers, sanders, and nail guns, using safety rules/regulations/procedures.
• Use trade skills to make repairs to refuge buildings and facilities.
• Operate and maintain heavy motorized equipment (e.g. front-end loader, forklift, dump truck, farm agricultural tractor and implements, rubber tired backhoe/ loader, skid steer, excavator, bulldozer, road grader) and other pieces of equipment as needed for project activities.
• Apply shop mathematics, use measuring tools or instruments, follow oral and written instructions, use drawings, sketches, schematics, blueprints, etc. to determine work procedures and details of work layout.
• Lay out the installation, modification, or repair of systems for example: wiring systems in buildings, power and control circuits, and distribution panels.

Physical Effort:
The employee uses considerable physical effort in the operation and maintenance of facilities, equipment, and attachments. The employee frequently is required to perform heavy lifting and exerts considerable physical effort while using hand and power tools. Work requires extensive leg, arm, and hand movement, standing, stooping, walking, bending, climbing, and kneeling, and work in tiring and uncomfortable positions. The employee frequently lifts, carries, and sets up parts and equipment weighing up to 50 pounds unassisted, and over 50 pounds with assistance. The employee uses jacks, pulleys, dollies, or other lifting and carrying devices. Work may be from ladders, scaffolding, platforms, or high places, and in hard-to-reach places. Frequent arm and leg movements are required to operate controls, make repairs, and build items.

Working Conditions:
Work is accomplished both in an office setting (5%) and outdoors (95%). Works outside in all kinds of weather and frequently exposed to running water, fumes, dust, grease, dirt, and moving parts of equipment and machinery. Work performed outside is in a variety of settings where steep terrain, extremely uneven, rocky and slippery footing is normal. Temperature extremes are common.

APPLICANT RESUME REMINDER:
You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume.

If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, annual salary, and description of job duties. Include name and address of employer; supervisor name and telephone number.

NOTE: YOU MAY BE DISQUALIFIED IF YOU DO NOT INCLUDE ALL INFORMATION AS STATED ABOVE IN YOUR RESUME.

Starting at $28.29 Per Hour (WG 9)

Great American Outdoors Act Strike Force.

The Great American Outdoors Act is a program formed in 2020 to reduce the maintenance backlog across the US Fish and Wildlife Service. Hired as part of a Strike Force, these positions will work alongside current Service staff to complete infrastructure projects such as levee reconstruction, facility repairs, and building demolition.

These projects are in many locations, thus a significant amount of the incumbent's time will be spent traveling for multiday to projects across the contiguous U.S., Alaska, and Hawaii.

As a Maintenance Mechanic your duties may include but are not limited to the following:

• Operate heavy equipment within accepted parameters (e.g., narrow quarters, such as close to buildings, drop-offs or other obstructions and challenging field conditions such as marshy, unsteady or steep surfaces).
• Operate a tractor with attachments such as mowers, cutter bars, augers, plows, harrows, sprayers, discs, front-end scoops, and backhoes.
• Clean, replace, or make minor adjustment to such parts as fuel, electrical, brakes, steering, regulators, water/fuel pumps, carburetors, cooling systems or attachments to vehicles or heavy equipment.
• Check flow output in irrigation or water transportation systems, adjusting valves as needed to ensure proper distribution of water, quantity of water needed, delivered, or the duration of delivery.
• Use carpentry power and hand tools such as hammers, hand and power saws, drills, planes, routers, sanders, and nail guns, using safety rules/regulations/procedures.
• Use trade skills to make repairs to refuge buildings and facilities.
• Operate and maintain heavy motorized equipment (e.g. front-end loader, forklift, dump truck, farm agricultural tractor and implements, rubber tired backhoe/ loader, skid steer, excavator, bulldozer, road grader) and other pieces of equipment as needed for project activities.
• Apply shop mathematics, use measuring tools or instruments, follow oral and written instructions, use drawings, sketches, schematics, blueprints, etc. to determine work procedures and details of work layout.
• Lay out the installation, modification, or repair of systems for example: wiring systems in buildings, power and control circuits, and distribution panels.

Physical Effort:
The employee uses considerable physical effort in the operation and maintenance of facilities, equipment, and attachments. The employee frequently is required to perform heavy lifting and exerts considerable physical effort while using hand and power tools. Work requires extensive leg, arm, and hand movement, standing, stooping, walking, bending, climbing, and kneeling, and work in tiring and uncomfortable positions. The employee frequently lifts, carries, and sets up parts and equipment weighing up to 50 pounds unassisted, and over 50 pounds with assistance. The employee uses jacks, pulleys, dollies, or other lifting and carrying devices. Work may be from ladders, scaffolding, platforms, or high places, and in hard-to-reach places. Frequent arm and leg movements are required to operate controls, make repairs, and build items.

Working Conditions:
Work is accomplished both in an office setting (5%) and outdoors (95%). Works outside in all kinds of weather and frequently exposed to running water, fumes, dust, grease, dirt, and moving parts of equipment and machinery. Work performed outside is in a variety of settings where steep terrain, extremely uneven, rocky and slippery footing is normal. Temperature extremes are common.

APPLICANT RESUME REMINDER:
You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume.

If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, annual salary, and description of job duties. Include name and address of employer; supervisor name and telephone number.

NOTE: YOU MAY BE DISQUALIFIED IF YOU DO NOT INCLUDE ALL INFORMATION AS STATED ABOVE IN YOUR RESUME.

Starting at $28.29 Per Hour (WG 9)

WHAT IS THE WAGE AND INVESTMENT DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
RICS- Return Integrity and Compliance Services

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned workload.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and OJT instruction to employees.

Starting at $51,713 Per Year (GS 8)

• Duties listed are at full performance grade GS-05 level.
• May be assigned to a fire lookout to provide detection and reporting of wildfires.
• May assist trained personnel in more specialized assignments such as backfire and burnout, mobile and stationary engine attack, construction of helispots, helitack operations, and performing hover hookups.
• Serve as an experienced firefighter on a hand crew or other related fire suppression crews performing fire suppression and/or fuels management duties under the most adverse conditions of climate, fuels, and terrain.
• Perform the duties of a fully qualified chain saw operator and chainsaw repair technician.
• Perform and may direct others in starting pump engine, priming pump, adjusting engine speed and pump valves, laying hose, and using appropriate nozzles and nozzle adjustment in effective use of water and additives.
• Perform project work such as road and trail maintenance, habitat manipulation, and miscellaneous equipment and facilities maintenance.

Starting at $30,015 Per Year (GS 3-5)

WHAT IS THE WAGE AND INVESTMENT DIVISION

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Wage and Investment Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Starting at $62,898 Per Year (IR 8)

The position at CABR non-pay status is anticipated in February for one position, and April for the second position.

• Perform recurring building and/or utility maintenance and operation duties and assist journeymen and other higher graded maintenance workers in carpentry, painting, plumbing, roofing, electrical, cement finishing and masonry.
• Construct, install, repair and replace items such as doors, shelves, supply racks, hardware. Paint various types of structures such as interior and exterior metal, wood and masonry surfaces, and a variety of wooden trim and new and old cabinets. Repair and/or replace faucets, toilets, valves and troubleshoot minor plumbing problems such as change washers, clean traps, unplug sewage lines and tighten fixtures.
• Patch and repair roofs consisting of built up tar and paper, metal, as well as foam roofs and asphalt shingles. Mix and pour concrete/asphalt to repair or replace damaged portions of concrete walks and/or steps. Perform electrical tasks involving making repairs that can be accomplished by removing, replacing, tightening, splicing, and insulating defective wiring and fixtures. Perform masonry work such as maintain, repair, construct, and/or stabilize historic sites built of stone, mortar, or adobe and/or contemporary buildings, features or structures.
• Make independent judgments and decisions within the framework of instructions, accepted practices, and procedures. Follow and carry out assignments in accordance with established oral or written directions, or established policies and practices. Use mathematics to calculate and measure items. Read and understand work orders and sketches. Assemble appropriate tools, gear, and equipment necessary to complete daily work projects.
• Use and maintain tools and equipment, associated with the following trades: carpentry, painting, plumbing, roofing, cement finishing and masonry work. Use and operate a variety of light equipment including power wheelbarrows, concrete buggies, skid steer, forklifts and stake-side dump trucks. Operate motor vehicles such cars and pickups to transport tools, materials and equipment. Operate a forklift to load and unload supplies. Operate bobcat with attachments to move dirt, grading work, snow removal, etc. Perform normal operator maintenance on equipment such as greasing fittings, replacing belts, cleaning filters, changing oil, lubrication, adding fluids, or changing tires.
• Assemble appropriate materials and supplies necessary to complete daily work projects. Provides layout and selection of materials for accuracy, completeness and adherence to standards. Select and use materials related to carpentry, painting, plumbing, roofing, electrical, cement finishing and masonry trades.

The position at WHIS non-pay status is anticipated in September.

Perform carpentry repairs to buildings and quarters such as constructs, installs, repairs and replaces items such as doors, shelves, supply racks, hardware, frame structures, windows, trim and cabinets; replaces defective siding, steps, windowsills and thresholds; replaces glass panes and damaged portions of concrete or wooden walks and/or steps.

Apply premixed paints or stains to masonry, gypsum board or wood surfaces; paints various types of structures such as interior and exterior metal, wood and masonry surfaces, and a variety of wooden trim and new and old cabinets; paints garbage cans, racks, and picnic tables and sign posts; assists higher-level employees by mixing or stirring paints, moving drop cloths and scaffolds, and cleaning walls in preparation for painting.

Perform plumbing tasks such as replacing hose bibs, valves, nipples, unions and elbows, fixtures, toilets, flush valves, faucets, and various types of pipe and copper lines. Cuts and thread pipes and winterizes water systems.

Other duties include repairing roofs, performing electrical repairs, and performing masonry work and repairs.


Physical Demands: Physical effort is heavy to moderate, and requires occasional lifting or handling of objects or materials up to 50 pounds, unassisted, following proper lifting procedures to avoid injury. Frequently required to stand while working, climb ladders or scaffolding, and bend stoop, climb, and work in awkward positions.

Working Conditions: Exposed to a variety of seasonal weather conditions, while working outdoors (temperature -40 to 90+ degrees). Subject to danger of falling from ladders or scaffolding. Exposed to dust, dirt, wind, and rain. May work with dangerous chemicals and around moving equipment, paints, solvents, etc. May be exposed to electrical shocks and biting insects.

Starting at $24.56 Per Hour (WG 7)

MAJOR DUTIES:

1. Utilize a variety of materials, tools, and equipment associated with the repair and maintenance of structures and grounds.
2. Perform minor plumbing repairs of limited difficulty such as tightening or replacing in-kind fittings and fixtures.
3. Perform minor carpentry repairs of limited difficulty to buildings and quarters. Construct, install, repair and replace such items as doors, shelves, supply racks, hardware, frame structures, windows, trim and cabinets.
4. Perform routine maintenance at different sites and visitor facilities, to include cleaning restrooms, and making minor repairs as needed.
5. Receive, unload and process incoming shipments according established procedures, and report discrepancies and damage to others responsible for such items.
6. May perform other duties such as painting equipment, masonry work, roofing, welding or assisting higher grade worker with maintenance of utility systems in the facility.
7. Operate a light truck to pick up supplies and to transport materials to and from work sites.

Additional Details:

This is a Career-Seasonal position and subject to release and recall procedures. A permanent career-seasonal position includes all the benefits of permanent employment but does not provide employment on a full year-round basis. As such, selectee will be in a non-pay/non-duty status for at least 2 weeks to 6 months per year based on project requirements or weather conditions. Selectee is guaranteed to work at least 6 months per year but not more than 50 weeks per year, with the work schedule to be determined upon appointment. The typical season for Redwood National and State Parks is November through mid-October, but can be variable during these months due to project requirements or weather conditions.

Travel, transportation, and relocation expenses will not be paid. All travel, transportation, and relocation expenses associated with reporting for duty in this position will be the sole responsibility of the selected employee.

Starting at $21.44 Per Hour (WG 5)

WHAT IS THE SMALL BUSINESS SELF-EMPLOYED DIVISION (SB/SE) DIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Small Business Self Employed (SB/SE), SB/SE CAMP COLL, SB/SE CAMP EXAM

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Tax Examining Technician (Bilingual-Spanish)

• Analyzes replies to all AUR notices that propose adjustments to income, deductions, payments and/or taxes in which the taxpayer disagrees. Determines acceptability of the taxpayers' explanation of the proposed adjustments and any other issues that arise. Enters data in the automated system to generate notices, issue revised notices, and other letters. Takes appropriate actions to close cases.
• Examiner may will have written or verbal contact with English and Spanish speaking taxpayers and/or their representatives responding to IRS contacts regarding AUR situations. Analyzes all available information and takes corrective actions, such as, credit transfers requests, re-computes tax, penalty and interest (including restricted interest) and obtains information and explains adjustments, while encouraging compliance, to taxpayers, their POA and third parties. May contact the taxpayer, POA or third party to secure or clarify information.
• Examiner may work cases through Universal Case View, perform phone duties, access cases from other AUR sites. Additionally, employee may be required to access IDRS using various command codes to view taxpayers' accounts regarding payments received, reviewing transaction codes to determine the status of the case, making account adjustments, and transferring calls to the appropriate area.

Starting at $33,693 Per Year (GS 4-9)