Total 3 Customer Service job vacancies in Sales / Marketing category in Bukit Mertajam

Originals is an incredibly dynamic furniture retailer that prides itself on retailing unique and authentic home furniture and accessories. Products are sourced globally and we have many unique shipments every month. Needless to say, it's an ambitious undertaking, and things around here are fast-paced and fun.

Every day is a good mix of friends, as well as new and returning clients. Everyone wears more than a few hats and knows how to tailor our shop's service to a particular client.

Training is provided.

Job Responsibilities:

• Able to deliver a professional & high-quality service experience in a customer-facing role.
• Adept to and acquire a strong knowledge of products and services offered.
• Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction
• Good command of English, to respond to customer enquiries both Online & In-store
• Be comfortable over the phone. We often times follow up with customers on the phone to follow up with their orders or take phone enquiries.
• Develop professional rapport with the customers and build positive brand loyalty.
• Engage potential customers and provide them with clear explanations on the company’s offered products and services.
• Attend to customers’ feedback and challenges in a professional manner and follow through effectively and efficiently to resolution within the team.
• Perform any other duties and responsibilities as assigned by the Management.

Candidate’s Checklist:

• At least 1 year experience in retail / hospitality or any customer facing role
• Be an excellent salesperson and able to deliver exceptional customer service.
• Possesses at least a diploma in any field
• Accuracy and attention to detail
• Ability to safely lift boxes of up to 15kgs
• Strong proficiency in written and spoken English
• Able to work in a fast-paced environment
• Flexible and able to adapt to any work situation.
• Resourceful and Self-motivated.

i) Installation for electrical works or troubleshooting at customer site.

ii) For the Project work. You will need to prepare the electrical drawing, List down the material for purchasing department, assemble the control panel, wiring all the cable for the machine, repairing the rectifier and other electrical works.

iii) Assist the Tecnical Director for the Project Negotiation

iv) Involve the Technical sales activities if it is necessary

v) Working hours : Mondays to Fridays* 9.00am to 6.00pm.

Saturdays is requested if necessary.

i) All the works are carried out correctly and high stndard with agreed time

ii) Fresh gratuations are welcome

Join our team at Originals!

We take great pride in offering an extraordinary shopping experience and delivering top-notch customer service experience, in an intelligent, friendly, and relaxed manner.

We thrive on curating a unique and authentic collection of home furniture and accessories

sourced from around the world, with new and exciting shipments arriving monthly.

Our fast-paced and enjoyable workplace is perfect for individuals who are eager to take on challenges and wear multiple hats. Each day presents a balanced blend of familiar faces, as well as new and returning clients. Our team members are versatile and adept at customizing our services to cater to each client's specific needs.

While some may argue that retail is a dying industry, we firmly believe it has evolved more essential and is thriving more than ever. This is your chance to dive into the exciting world of modern retail.

We are looking for passionate Sales and Customer Experience Specialists who are committed to long-term growth within the company. We want to hear from you if you have a passion for sales and prior experience in retail or customer service. If you have had previous experience working in a Hotel, you are also welcome to apply.

• High Starting Salary
• Training Provided
• 5-Day Work Week
• Wonderful Working Culture & Environment
• Ex Hoteliers Welcome - Guest Service Executive / Guest Relation Officer / Assistant Front Office Manager / Front Office Manager / Ex Cabin Crew

Job Responsibilities:

• Able to deliver a professional and high-quality service experience in a customer-facing role.
• Greet and determine the needs of every customer who walks through the door
• Know every product inside and out and be able to tell the story behind it
• Adept to and acquire a strong knowledge of products and services offered.
• Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction
• Be comfortable over the phone. We often follow up with customers over the phone for their orders or take phone enquiries.
• Handle product returns and repairs impressively. We stand behind every product for the life of it and take pride in friendly hassle free returns.
• Develop professional rapport with the customers and build positive brand loyalty.
• Engage potential customers and provide them with clear explanations on the company’s offered products and services.
• Attend customers' feedback and challenges in a professional manner and follow through effectively and efficiently to resolution within the team.
• Perform any other duties and responsibilities as assigned by the Management.

Candidate’s Checklist:

• At least 2-3 years experience specializing in customer service field
• Be an excellent salesperson and able to deliver exceptional customer service.
• Possesses at least a bachelor’s degree in any field
• Accuracy and attention to detail
• Ability to safely lift boxes of up to 15kgs
• Must be available to work 'retail hours' and both weekends - 10 am - 7 pm
• Strong proficiency in written and spoken English
• Able to work in a fast-paced environment
• Flexible and able to adapt to any work situation; Excellent problem-solving skills, and know how to think and act under pressure
• Resourceful and Self-motivated.

Send in/ upload your resume and share with us what makes you the ideal candidate for this role. We will get in touch with you once you've made it onto our shortlist.