Total 60 Customer Logistics Representative job vacancies in WP Kuala Lumpur

We are looking for a dedicated and experienced online customer service representative to join our dynamic team. As an Online Customer Service Representative, you will be responsible for providing exceptional service to our customers through a variety of online channels. 

Responsibilities:

• To complete daily duty on time.
• To provide and support customer service.
• To handle all online enquiries promptly, accurately and professionally.
• Ensuring high quality solutions are delivered on time to customer.
• Responsible to consult customer's negative emotions and handle customer complaint.
• Responsible for the interact in social media. 

Requirements: 

• Possessed a minimum of SPM qualification. 
• Fresh graduates are welcome too 
• Computer literate and proficient in Microsoft Office. 
• Experience in online customer service or complaint handling is preferred 
• Required languages in English and Mandarin 
• Fast learner, strong communication, interpersonal skills, motivated, positive attitude, willing to work in team 
• Must be able to work on shift or night shift, including weekends and Public Holidays. 
• Ability to coordinate and adapt; experience in after sales service is preferred 
• Responsible and able to work without supervision when necessary.

Perks & Benefits 

• Allowance
• Nearby public transport
• Central location
• Casual dress code

Job Title: Sales Representative

Responsibilities:

• ⁠Drive Sales: Promote our company's products and services, attracting new customers while nurturing relationships with existing clients.
• Develop Strategies: Create effective sales plans and actively engage potential customers through various channels, including phone calls, emails, and in-person meetings.
• Consultation: Offer knowledgeable consultation and detailed information to customers regarding product features, benefits, and pricing to facilitate informed purchasing decisions.

Requirements:

• Chinese Speaker: Mandarin fluency is essential for this role.
• Age Range: Between 25 and 45 years old.
• Communication Skills: Excellent communication and execution abilities to effectively engage with customers and close sales.
• Self-Motivated: Take ownership of tasks and demonstrate a high level of responsibility and self-motivation.
• Language Proficiency: Fluent in both Mandarin and English to communicate effectively with diverse clientele.

*Sales Experience:*

• While not mandatory, previous sales experience, especially in motorcycle parts, is preferred.

If you're passionate about sales and possess the skills and qualities outlined above, we invite you to apply for this exciting opportunity. Join our team and embark on a rewarding career journey with us!

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

Re : Tele- Marketing Executive

Company : Britishpedia Media Group Sdn.Bhd

Employment Type : Full time

Basic Salary : RM 2600 - RM 3000 + high commission  

Location : Kuala Lumpur & Penang

About the company :

BPH - British Publishing House was founded in 2013 as a leading publishing house that specializes in sharing the inspiring life stories of successful individual across Europe . We have expanded our operation into Malaysia and Singapore and will be expanding to other countries in Asia in the coming years. BPH offers a dynamic working environment with exceptional earning potential for the chosen candidates. 

Join our team as a Tele- Marketing Executive to embark on an exciting journey to connect with Successful Personality. You play a vital role in conducting research on successful people in Malaysia & Singapore. Your primary responsibilty is to reach out to these personalities and invite them for an interview session with our  dedicated editors to share their life inspiring stories. Your role includes market research & interview invitation.

Responsibilties :

- Conduct market research to identify interview & selling possibilities and evaluate personality needs

- Making outbound calls to prospective personalities

- Invite personality for an interview via various communication channels

- Actively seeking out new sales opportunities for interview invitation through networking & social media 

- Schedule an interview appointment  ( F2F or Video Call ) with the personality for our dedicated editors throughout all states.

- To collaborate closely with the editors to ensure monthly sales & appointment held targets are achieved

Requirements :

1) Must possess at least SPM/ O-Level , Diploma or Degree in any field. 

2) Proven min 2 years  experience in telemarketing , sales or customer service 

3) Proficiency & Fluency in English is essential

4)  Excellent verbal communication skills 

5) Clear and confident phone manner

6) Good relevant product knowledge

7) Willingness to accept responsibility & to embrace work challenges

8) A positive attitude and sunny disposition 

Benefits :

- High monthly earning up to RM10,000 ( inlcude commission )

-  Career advancement opportunity

- A positive work environment

- Proper guidance & training provided 

Responsibilities

• • Maintain relationships with current clients and build relationships with new clients.
  • Monitor market, customer, and competitor trends and provide methods to improve company competitiveness.
  • Self-Driven, proven track record of consistently meeting or exceeding sales targets and quotas.
  • Excellent communication, with the ability to effectively articulate value propositions and influence decision-makers at all levels.
  • Ability to execute sales plans that align with company objectives and market dynamics.
  • To provide feedback on competitor's products & activities.

Requirements

• • Candidate without related experience but with positive attitude will be considered.
  • Posses at least a Diploma or Bachelor's Degree in Biomedical/Biotechnology/Biochemistry or other medical/laboratory/scientific related field.
  • Candidate must posses excellent marketing skill and knowledge.
  • Responsible, self motivated & result oriented with strong drive towards achieving targets.
  • Pleasant & outgoing personality, good interpersonal and communication skill.
  • Constantly improve product knowledge and selling skill to meet demand of changing environment.
  • Able to communicate in English & Bahasa Malaysia.
  • Posses own transport & must be willing to travel to outstation.

Perks & Benefits

• Good working enviroment and friendly colleague
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Medical insurance
• Personal leave
• Personal development opportunities
• Remote work flexibility

Job title : Freelance Sales Executive

Company : Britishpedia Media Group Sdn.Bhd.

Employment type : Contract / Remote

Commission : Full Commission Avg earning of RM5000 - RM10000 ( unlimited potential earning )

Location : All states ( include Sabah & Sarawak )

About the company :

BPH - British Publishing House was founded in 2013 as a leading publishing house that specializes in sharing the inspiring life stories of successful individual across Europe . We have expanded our operation into Malaysia and Singapore and will be expanding to other countries in Asia in the coming years. BPH offers a dynamic working environment with exceptional earning potential for the chosen candidates. 

Join our team as a Sales Executive cum Interviewer to embark on an exciting journey to meet with Successful Personality to share their life inspiring stories. Your role includes conducting interview, documenting the achievements and presenting the personality our exclusive range of products offering.

Responsibilties :

- Conduct market research to identify interview & selling possibilities and evaluate personality needs

- Invite personality for an interview via various communication channels

- Actively seeking out new sales opportunities for interview invitation through networking & social media 

- Schedule an interview appointment with the personality and conduct the interview base on BPH standardize questionnaire 

- To conduct min 10 - 15 interviews monthly

- Product presentation & offering to the personality

- Drafting the biography & others in our CRM system

- Follow through with the personality

- Collaborate closely with the TMs to achieve personal target and company target as a whole

Requirements :

1) Must possess at least SPM/ O-Level , Diploma or Degree in any field. 

2) Proven min 2 years sales experience 

3) Proficiency & Fluency in English is essential

4) Fast Learner and passion for sales

5) Strong writing, interpersonal , communication & listening skills.

6) Ambition & Drive

7) Willingness to accept responsibility & to embrace work challenges

8) Self motivated & able to work independently 

Prefer Malaysian and Singaporean applicants.

Benefits :

1) Unlimited earning potential

2) Career development & growth

3) 2 full days training provided

4) Selling materials provided includes Cabra Encyclopedia

5) Work remotely & flexible hours

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:  

• Communicate and explain basic information to the customer  
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance  
  
  
  Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
• Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
• Possess strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Perks & Benefits

• Comprehensive Staff benefit (EPF, Socso, EIS, etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

Responsibilities:

• Entering order into system, arrangement of transportation meeting customer's required date, preparation of all the delivery documents and invoices.
• To provide support to the sales team including proper documentation and keeping proper record of activities.
• Handling shipment matters including shipping documents.
• Coordinating with warehouse on stocks inventory, customers’ orders and etc.
• Procurement.
• Other ad-hoc operations activities.

Requirements:

• Candidates possess at least a Diploma with at least 2 years’ working experience of relevant experience (for Senior Executive level). Fresh graduates are also encouraged to apply (for Executive level)
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Proficient in written and spoken Malay, English.
• Proactive, independent, meticulous and possess initiatives
• Ability to multi-task and a team player.
• Proficient in Microsoft Office applications.
• 2 Full-time positions

Perks & Benefits

• Personal leave.
• Performance based Bonus.
• Personal development opportunities.

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Responsibilities:

• Manage day-to-day operations at Counter including:

–  Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.

–  Floor management.

• POS/invoicing, self-collection of online purchases.
• Customer service.
• Booking of in-store facilities.
• Lead and manage a team of customer service staff to provide excellent service:

–  In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.

–  Be the Brand Ambassador with a strong floor presence, ensuring the team.

• maintains a high standard of grooming and appropriate conduct consistent with our brand image.

–  Enhance in-store experience and maximize sales conversion.

–  Handle customer feedback and provide service recovery where necessary.

–  Establish regular contact with distributors and maintain healthy relationships.

• Manage in-store company assets:

–  Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.

• Manage and execute in-store activities:

–  Work closely with Marketing department for the execution of sales and promotional activities.

–  Proactively give suggestions to drive store traffic.

• Track and report store performance according to agreed KPIs.
• Assist leaders to arrange and setup the exhibition booth if necessary.

Requirements:

• Min. SPM Level
• Min. 3 years of relevant managerial experience in the retail/beauty industry
• Presentable and positive attitude
• Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
• Proficient in MS Office.
• Experience in leading a team
• Willing to lead by example in all in-store initiatives and activities
• Results-driven, adaptable and flexible, able to work well under pressure and in challenging situations
• On a rotational scheduled basis
• Experience on event management is added value
• Able to perform shift duty including weekends & willing to work retail hours
• MRT station is within walking distance from company

Perks & Benefits

• Incentive and bonus
• Monthly Incentive
• Nearby public transport
• Central location
• Medical insurance
• Annual leave
• Sick Leave
• Personal development opportunities

我們正在尋找一位敬業且經驗豐富的線上客戶服務代表加入我們充滿活力的團隊。作為線上客戶服務代表，您將負責透過各種線上管道為我們的客戶提供卓越的服務。

職責：

• 能夠按時完成日常值班工作。
• 提供和支援客戶服務。
• 及時、準確、專業地處理所有線上查詢。
• 確保按時向客戶交付高品質的解決方案。
• 負責諮詢客戶負面情緒並處理客戶投訴。
• 負責社群媒體互動。

要求：

• 至少擁有 SPM 資格。
• 也歡迎應屆畢業生
• 具備電腦知識並精通 Microsoft Office。
• 有線上客服或投訴處理經驗者優先
• 所需語言為英語和普通話
• 學習速度快，溝通能力強，人際溝通能力強，積極主動，態度積極，願意團隊合作
• 必須能夠輪班或夜班工作，包括週末和公共假期。
• 協調能力和適應能力；有售後服務經驗者優先
• 有責任感，必要時能夠在沒有監督的情況下工作。

津貼和福利

• 津貼
• 附近的公共交通
• 中心位置
• 休閒著裝要求

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:  

• Communicate and explain basic information to the customer  
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance  
  
  
  Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
• Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
• Possess strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Perks & Benefits

• Comprehensive Staff benefit (EPF, Socso, EIS, etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Main Tasks:

Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with internal teams, and continuously improving service delivery

Job Description:

• Customer Interaction:                
  • Respond promptly to customer inquiries via live chat
  • Handle and resolve customer complaints in a professional and empathetic manner.
  • Provide accurate information about products, services, and policies.
• Order Processing:
  • Assist customers with order placement, tracking, and cancellations.
  • Process returns and exchanges according to company policies.
• Documentation:        
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Document and report recurring issues to the appropriate departments.
• Customer Education:
  • Educate customers on product features, promotions, and usage.
  • Provide guidance on self-service options and resources. 
• Collecting Negative Feedback and escalate to TL
• Discuss and attend to customer inquiries through Shopee or other platforms              
• Reach out and follow up with customer on the escalations from Social Media team
• Ticketing Platform                
  • Manages escalations on lost of package
  • Follow up on the ticket status till it is complete with satisfactory
• Managing 
  • Bad rating on platforms
  • Return Refund through System
  • Return Refund escalations

Requirement

• Previous experience in customer service or a related field is preferred
• Familiar with customer relationship management (CRM) systems is an advantage
• Excellent verbal and written communication skills, both in Chinese and English
• Ability to convey information clearly and concisely
• Strong problem-solving skills to address customer issues and find effective solutions
• Demonstrated empathy and understanding towards customer needs and concerns
• Collaborative mindset and ability to work well within a team environment
• Willingness to support team members and contribute to a positive work culture

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture
• Personal development opportunities

Responsibilities:

• Develop trust relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics.

Requirements:

• Proven experience as key account position.
• Familarity in marketing/event and providing solutions based on market demand.
• Excellent communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Good organizational skills.
• Proficient in problem-solving and negotiation.
• Possess own transport.
• Possess at least a Bachelor's Degree in Marketing, Event or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Personal development opportunities