Total 16 Customer Logistics Representative job vacancies in Malaysia - Selangor - Bandar Sunway, Shah Alam

We are searching for dynamic, entrepreneurial, broad-minded individuals to be part of our team.

Join our diverse and motivated team to hone your skills as well as implement new initiatives within a nurturing, equal opportunity environment.

This position plays a critical role in ensuring efficient and effective management of order management & logistics operation and requires strong leadership, strategic planning, problem solving and communication skills.

A person who is motivated in continuous improvement of career and personal development to drive operational excellence and contribute to the overall success of the organization.

Responsibilities:

• Act as team lead and escalation path for a team of order processing and logistics from the business support organization.
• Overseeing the end-to-end order processing until product delivery with aim to increase efficiency and customer satisfaction.
• Develop and execute master schedule that optimize efficiency, minimize costs, and enhance on-time delivery rates.
• Evaluate capacity from forecast given by customers.
• Collaborate with cross-functional teams, including production team to ensure sufficient material, resources and production status can be met on time.
• Communicate with customers, team members, and management to resolve issues and ensure that deliveries are completed smoothly.
• Ensure compliance with customs regulations and shipping requirements.
• Ensure proper arrangement of transportation of finished goods to end customers.
• Identify and mitigate potential risks in the logistics process, such as delays or damages, and implement appropriate solutions.
  
  Requirements:
• Degree in any related field
• 2 years working experience as production planner/logistics and order management executive
• Good command of English and Bahasa Malaysia
• Computer literate

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Various working locations available:

Northern Region: Kedah, Penang, Perak
Central Region : Selangor, KL
Southern Region : N.Sembilan, Melaka, Kluang, Johor
East Coast Region : Pahang, Terengganu, Kelantan
East Malaysia : Sabah, Sarawak

Job Responsibilities : 

• Present, promote and sell products/services to existing and prospective customers.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Achieve agreed upon sales targets and outcomes within schedule.
• Coordinate sales effort with team members and other departments.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.

Job Requirements:

• Confident, responsive and attentive to the customer needs.
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, communication and negotiation skills.
• Familiarity with CRM (Customer Relationship Management) practices along with ability to build productive business professional relationships.
• Management skills and openness to feedback.
• Fresh graduates are welcome to apply.

Perks & Benefits

• Bonus and salary Increment (Based on performance & company's profit).
• Fun, dynamic and flexible working environment.
• Medical Benefits.
• Annual leave and public holiday observe.
• EPF/Socso/EIS contribution.
• Product & sales training will be provided.
• Quarterly team building
• Staff price purchase.
• 5.5 working days.

HIRING CUSTOMER SERVICE!!

MONDAY-FRIDAY 9AM-6PM
SATURDAY 9AM-1PM
SALARY RM2000-RM2500

• Allowance+EPF+SOCSO
• Annual Increment
• Annual Performance Bonus
• AGE 18-30
• TRANSPORT NEEDED
• NO working experience require , able to speak & write basic  Mandarin ,Bahasa Malaya, English.

Send your resume to cindy1925@live.cn or Whatsapps to 0123068653(Cindy）
Location: Jade hill, Kajang

Logistics & courier Express Company

Perks & Benefits

• Personal leave
• Personal development opportunities
• EPF+SOCSO

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

職位描述

作為銷售協調員/客戶服務，您將在協助我們的銷售團隊完成與客戶參與、跟進和售後支援相關的各種任務方面發揮至關重要的作用。您將成為我們的銷售人員和尊貴客戶之間的聯絡人，確保無縫且積極的客戶體驗。

主要責任：
*銷售支援：
與銷售代表合作管理潛在客戶並確定其優先順序，確保有效的後續。使用 CRM 軟體維護客戶互動和銷售活動的準確記錄。根據需要準備和處理銷售訂單和發票。

*售後支援：
售後主動聯繫客戶，確保他們滿意並解決任何疑慮或問題。協助產品退貨、換貨和保固索賠，有效解決客戶疑慮。

*文件和報告：
維護有條理且最新的客戶和銷售記錄。產生報告並分析銷售數據，以確定趨勢和改進機會。

*團隊協作：
與銷售團隊密切合作，為他們提供必要的支援和資訊。與行銷和產品開發等其他部門合作，確保統一的客戶體驗。

附加資訊
職業職級：初級行政人員
資格： 高中/STPM/'A' Level/U 預科

工作亮點

• 我們將引導您成為優秀的銷售協調員。
• 我們在東南亞有姐妹公司，有機會在全球範圍內體驗。
• 我們正處於成長階段，現在就加入我們，成為先鋒。

津貼和福利

• 員工股權
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

提供多種工作地點：

北部地區：吉打、檳城、霹靂
中部地區 : 吉隆坡雪蘭莪
南部地區：北森美蘭、馬六甲、居鑾、柔佛
東海岸地區：彭亨、登嘉樓、吉蘭丹
東馬：沙巴、砂勞越

工作職責 ：

• 向現有和潛在客戶展示、推廣和銷售產品/服務。
• 對現有/潛在客戶進行成本效益和需求分析，以滿足他們的需求。
• 建立、發展和維持積極的業務和客戶關係。
• 加快解決客戶問題和投訴，最大限度地提高滿意度。
• 在計劃內實現商定的銷售目標和成果。
• 與團隊成員和其他部門協調銷售工作。
• 向管理層提供有關客戶需求、問題、興趣、競爭活動以及新產品和服務潛力的報告。
• 隨時了解最佳實踐和促銷趨勢。
• 透過回饋不斷改進。

工作要求：

• 自信、反應靈敏、關注客戶需求。
• 積極性高、目標驅動，擁有良好的銷售記錄。
• 優秀的銷售、溝通和談判技巧。
• 熟悉 CRM（客戶關係管理）實踐以及建立富有成效的業務專業關係的能力。
• 管理技能和對回饋的開放態度。
• 歡迎應屆畢業生申請。

津貼和福利

• 獎金和薪資增量（基於績效和公司利潤）。
• 有趣、充滿活力且靈活的工作環境。
• 醫療福利。
• 年假和公共假期遵守。
• EPF/Socso/EIS 貢獻。
• 將提供產品和銷售培訓。
• 季度團隊建設
• 員工價購買。
• 5.5個工作天。

招募客服！！

週一至週五上午 9 點至下午 6 點
週六上午 9 點至下午 1 點
薪水 RM2000-RM2500

• 津貼+EPF+SOCSO
• 年增量
• 年度績效獎金
• 18-30歲
• 需要交通
• 無需工作經驗，能夠說和寫基本的華語、馬來亞語、英語。

將履歷寄至 cindy1925@live.cn 或 Whatsapps 至 0123068653(Cindy）
地點：加影玉山

物流快遞公司

津貼和福利

• 事假
• 個人發展機會
• 公積金+社險

我們正在尋找充滿活力、有創業精神、心胸開闊的人才加入我們的團隊。

加入我們多元化、積極進取的團隊，磨練您的技能，並在培育、機會均等的環境中實施新措施。

該職位在確保訂單管理和物流營運的高效和有效管理方面發揮關鍵作用，需要強大的領導力、策略規劃、解決問題和溝通能力。

一個有動力不斷改進職業和個人發展以推動卓越運營並為組織的整體成功做出貢獻的人。

職責：

• 擔任業務支援組織的訂單處理和物流團隊的團隊領導和升級路徑。
• 監督端到端訂單處理直至產品交付，旨在提高效率和客戶滿意度。
• 制定並執行主計劃，以優化效率、最小化成本並提高準時交付率。
• 根據客戶給予的預測評估容量。
• 與跨職能團隊（包括生產團隊）合作，確保按時滿足足夠的材料、資源和生產狀態。
• 與客戶、團隊成員和管理層溝通以解決問題並確保交付順利完成。
• 確保遵守海關法規和運輸要求。
• 確保妥善安排成品運送至最終客戶。
• 識別並減輕物流過程中的潛在風險，例如延誤或損壞，並實施適當的解決方案。
  
  要求：
• 任何相關領域的學位
• 2 年生產計畫/物流與訂單管理主管工作經驗
• 良好的英語和馬來語能力
• 電腦知識

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

Responsibilities:

• Provide guidance and support to team members and assigned team members' work and roles to ensure the smooth running of day-to-day operations. 
• Manage the day-to-day operations of the human resources function on employee relations, administrative, payroll, and benefits programs.
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness. 
• Assist in developing and implementing HR strategies and initiatives aligned with the overall business strategy.
• Assist in ensuring legal compliance throughout human resource management.
• Conducting interview, selection, and training of new team members. 
• Keep in touch with the latest changes in the domain of laws relevant to human resource function. 
• Take the initiative to suggest and work on improvement plans and policy to gear towards achieving and excelling set out targets.
• Manage and lead the Operations team to achieve set out targets.
   

Requirements: 

• Proven work experience as an HR Operations Manager, HR Manager or similar role.
• Excellent knowledge of labour law.
• Hands-on experience with Human Resources Information Systems.
• Experience designing compensation and benefits packages.
• Ability to develop clear and fair company policies.
• Good analytical and decision-making abilities.
• Team management skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Medical & Hospitalization 
• Performance Bonus
• Casual dress code
• Personal leave
• Personal development opportunities

• Work with the Operations team to provide seamless and customer-focused solutions to support the achievement of business objectives.
• Process customer's orders/ inquiries timely and accurately.
• communicate discrepancies/ issues to Manager when necessary.
• Proactively alert 3PLs and customers in the event any service deviation from standard transport mapping.
• Responsible and familiarise with track and trace systems.
• Continuous update thtough communication channels on current status from 3PLs.
• Any other ad-hoc duties assigned by the Manager.

• Final year students in Supply Chain/ Transportation/ Logistics.
• Excellent command of written and spoken English.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office applications.

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

• Assist Section Head in fulfilling the requirements for the effective implementation of the MBL System
• Assist Section Head to maintain and develop the growth of Key Accounts
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Managemen

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure

• To plan, organize and follow up on day to day business enquiries.
• To manage, monitor and develop additional business activities of Key Accounts.
• Assist Section Head in fulfilling the requirements for the effective implementation of the MBL System.
• Assist Section Head to maintain and develop the growth of Key Accounts.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when always carry out your responsibilities to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management