Title:  Customer Service Coordinator







Job Posting Date:  25 Apr 2024







Company:  Coates







Position Type:  Permanent Full Time







About us Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.   The next step in your career starts here

Base salary remote location allowance housing subsidy
Permanent full-time position
Monday to Friday from 7am every second Saturday.
 




... Click here to view more detail / apply for Customer Service Coordinator

MinRes can offer you! ASX 50 Company - A dynamic global leader with cutting edge innovation We invest in your career, with a focus on leadership, upskilling, training and development programs Live Your Best Life!  Our benefits offer you access to deals, support and discounts to help you unlock the important things in Life – Health, Family, Recreation and Your Future with MinRes APPLY NOW to join the MinRes Family, a Company on the Move! The Opportunity Reporting to the Supply Superintendent, the Materials & Logistics Supervisor will provide strategic leadership to site logistics personnel in order to achieve maximum benefit to MinRes. They will be responsible for overseeing the day-to-day Supply & Logistics operations of the site. This is a FIFO role on an 8:6 Roster. What is required? Strategically manage warehouse operations in compliance with company’s policies and vision Ensure safety of the team and others within the supply area, is of the…

Click here to view more detail / apply for Supervisor Materials & Logistics

Sales Representative Organisation:Karratha-based opportunity with an industry leading family-owned Industrial Hardware and Safety supply business led by a strong service culture and family-like values. This is an exciting opportunity to join an inclusive and collaborative team as a Sales Representative. Please note this is a residential role only (no FIFO).   Key Responsibilities: Establish, develop and keep positive customer relationships Present, promote and sell products/services to existing and prospective customers Deliver and maintain high standards of customer service & communication within your own team and other teams within the business network to ensure we provide the service levels our customers expect Provide expert product knowledge and support to clients, addressing their specific needs and requirements In this role, you will need to be highly motivated to continually exceed our customers’ expectations, support company driven initiatives, and become an integral part of our team Key Skills & Requirements: Excellent written, verbal and interpersonal communication skills Advanced…

Click here to view more detail / apply for Sales Representative

 


 

Assistant Customer Service Manager
To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business.
 
Woolworths, a job is never just a job.
Its the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and youre looking for a place to develop, you could be who were looking for.
 
Who we are
Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you wont have one opportunity
... Click here to view more detail / apply for Assistant Customer Service Manager ? Woolworths Alice Springs (Relocation Package) (957200)

Employment TypePermanentClosing Date11 May 2024 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.Job DescriptionOur purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Stores is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.  The benefits are pretty awesome, too.Every day is different.A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.Every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets.  Your knowledge,…

Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

04th April, 2024 About usLawrence & Hanson is Australia’s most recognised electrical wholesaler. Our heritage is strong. Since 1886 we have been supplying electrical products to customers across multiple market sectors, including residential, commercial and industrial. We have a national network of over 150 branches providing quality products, backed by expert advice, technical & logistical support, and e-commerce solutions. We are part of Sonepar, a family owned business and the global leaders in electrical wholesaling. About the roleProvide our customers with a great experience and work as a member of the branch team to achieve overall results through exceptional sales and service. What you would do in this role Serve customers on the counter, answer phones and email enquiries Prepare accurate quotes for customers Develop relationships with customers Be a product knowledge expert to help customers find products they need Actively work as a member of the team to ensure our branch is presented in…

Click here to view more detail / apply for Customer Service & Sales - Port Hedland

Title:  Customer Service Coordinator Job Posting Date:  28 Mar 2024 Company:  Coates Position Type:  Permanent Full Time About us  You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth. At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level. Your new role at Port Lincoln awaits:…

Click here to view more detail / apply for Customer Service Coordinator

YOUR MISSION

1.    PROCESS                                                                   30%

Set-up/improve origin logistics processes and projects with each lsps

•            Origin process alignment among lsps

•        Vendor trainings and onboarding (related to shipping process)

•            Sop creation & update:

•        Origin sop

•            Carrier sop

•        Vendor letters

•            Gsi (general shipping instruction)

•            Special projects

Validate and create transparency of actual origin logistics cost VS. Tender cost (invoice control)

2.    KPI TRACKING                                                              20%

Monthly KPI review with LSPs on milestone management:

•     FBCHD confirmation

•     SO release

•     SASN release

•     Others

Monthly KPI review with scouceco team on vendor’s performance related to factories’ shipping process

•     Timeliness of booking

•     FBCHD VS AHD

•     Integrity between electronical data and physical cargo

•     Documentation (Timeliness upload and correctness)

•     Others

•     Reporting creation of other relevant KPIs and origin performance management of all LSP’S (e.g. Fillrates, light loads, CFS storage, CFS Performance, Rollings, cancelations, booking rejections, lead-times)

3.    MARKET RESEARCH                                                         10%

Provide information on origin logistics costs to global logistics:   

New charges

Cost development

Impact on prices

Others

Requirement collection for inbound logistics (Consolidation, Ocean freight, Air freight)     

and alignment with all country and sourcing organizations

4.    COLLABORATION                                                            40%

Main contact for LSPs

Escalation management from vendors regarding LSP issues

Exception handling/escalation management with LSPs, Sourceco team and sales Subs

YOUR TALENT

•     Bachelor Degree or above in logistics or related field;

•     5-8 years' experiences, including at least 2 years’ experience in a Managerial position;

•     Strong knowledge of global and regional logistics operations and industry.

•     Proficiency in determining logistics requirements to enable company's business goals and objectives with ability to devise and implement strategy to achieve targets.

•     Strong and convincing communication skills; Excellent English skills, both written and spoken.

•     Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint, Power BI) and e-mail skills required.

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Are you a dynamic individual with exceptional communication skills?

Permanent, full time role
Work life balance
Great team culture

Why join us?

Ideally located just a half hour's drive from Darwin and boasting the best of both worlds with all the facilities and services in a rural setting, the Litchfield municipality offers one of the best places in the Top End to live and work.

We pride ourselves on our commitment to excellence in customer service and financial management, and as a member of our team, you will have the opportunity to make a meaningful impact on the community while enjoying a supportive and collaborative work environment.

About the role

We're on the lookout for a dynamic Finance and Customer Service Program Leader to spearhead the ongoing enhancement of our customer-centric culture at the Council.

In this role, you'll champion the delivery of exceptional customer service to both internal and external stakeholders. Your leadership will be pivotal in maintaining the accuracy and integrity of financial records, while also providing support and guidance to your teams.

As a skilled communicator with a knack for operations, you'll thrive in supervising, mentoring, and nurturing small teams, all while as you...

Undertake regular reviews on accounting and customer service procedures
Perform general ledger reconciliations in line with policies and approve reconciliations undertaken by other finance staff
Prepare and submit financial and other statutory returns including BAS, FBT, Grant Acquittals and other returns as required to relevant statutory bodies
Maintain Council's investment portfolio under approval of the Manager Corporate Services

About you

To excel in this role, you need to possess a blend of exceptional communication skills, operational expertise, and a passion for fostering positive working relationships. Your tertiary qualification paired with your experience in a similar role will be highly regarded. Additionally, a commitment to continuous improvement, a keen eye for detail, and the capacity to navigate complex financial processes with ease will be essential for success in this position.

What's in it for you?

As well as a competitive salary package, including some great benefits, Litchfield Council offers you the chance to work in a vibrant and collaborative council environment while providing excellent opportunities to develop your skills and career potential.

Ready to take your career to the next level and be a part of something special? If so, apply today!

Applications close 5pm, 22 April 2024

To apply for this job go to: https://litchfield.recruitmenthub.com.au/Vacancies & enter ref code: 6567287.

As part of our employment process, you will also be required to undertake Pre-Employment Medical and completion of a Criminal History Check.

Join the people helping people.

On January 1, 2024, PSCU and Co-op Solutions became a single entity – combining two talented teams with the same mission – both built on the foundation of the “people helping people” credit union philosophy. Our employees are our greatest asset and together, we are better positioned to innovate leading-edge technologies, deliver differentiated value to our clients and support career development opportunities for our employees. It’s an exciting and pivotal point in both legacy companies’ journeys!

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

PSCU is a proud recipient of the 2023 Gallup Exceptional Workplace Award and has been named to the Forbes list of America’s Best Midsize Employers 2023! These recognitions reflect the strength of our culture and core values, which help PSCU grow, evolve and foster a highly engaged workforce.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

This role is responsible for assisting FIs and internal units on escalated Fraud or Non-Fraud dispute inquiries. Resolving difficult tickets by utilizing an in-depth knowledge of Fraud or Non-Fraud procedures. Client-facing responses have a professional format and consist of detailed information.  Providing updates includes taking the necessary action required to fully resolve the inquiry to FI’s satisfaction.

Flex scheduling available after training: Monday - Friday between 6AM - 8PM

• Employ critical thinking skills to resolve Fraud or non-fraud escalated inquiries originating from Financial Institutions, internal units, or members.

• Utilize professional writing skills to provide detailed responses to FIs and internal units.

• Communicate escalation trends to leadership to collaborate with other Risk Units.

• Prioritize workload to maintain department and contractual Service Level Agreements. This would include maintaining compliance with federal and state regulations.

• Conduct outbound calls to members and Financial Institutions when requested or in an effort to provide exceptional service to our clients.

• Knowledge of credit and debit card settlement as it relates to Fraud or Non-Fraud disputes. An understanding of General Ledgers and the ability to process needed adjustments.

• Maintain positive interaction with client teams and provide in-depth responses to their requests and inquiries.

• Maintain thorough knowledge of association and regulatory rules to help diagnose complex chargeback or compliance cases and assist in the research, analysis, and resolution of those cases.

• Committed to staying up to date on all aspects of the dispute process.

• Perform other duties as assigned.

Position Specifications

• High School Diploma or equivalent required.

• Associate's Degree Preferred.

• One (1) year of Account Recoveries experience required. 

• Two (2) years experience in a credit/debit card environment, with a focus on dispute, fraud, and general knowledge of the card industry required. 

• Two (2) years customer service experience required. 

• Prior PSCU account recovery system experience preferred.

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion, Trust, and Diversity, Equity, & Inclusion

• Knowledge of Association chargeback reason codes, compliance rules, and regulations

• An understanding of financial settlements in relation to chargebacks and compliance

• An understanding of debits and credits, fee adjustments, funds movements, general ledger entries, and sub-accounts for PSCU platforms, First Data Platforms, and Association (MasterCard/ Visa)

• Professional communication skills, both verbal and written

• Ability to interact with all levels of management staff, members, Financial Institutions, and cardholders

• Ability to work independently with minimal supervision, as well as, the ability to multi-task priorities

• PC Windows-based software experience with working knowledge of Word and Excel

• Ability to function in a fast-paced, production-based environment and balance priorities to move freely between the various channels as workload dictates

• Demonstrated excellent analytical and quantitative skills

• Ability to exercise discretion and good judgment in making decisions

• Ability to maintain confidentiality of materials handled

  

Pay Equity

PSCU is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is:

$34,700.00

to

$52,100.00

*Note: The amount shown is based on full time annual salary and would be prorated based on role.

In addition this position is eligible for an incentive plan, based on performance.

Benefits

At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

PSCU offers:

• Beautiful, state-of-the-art campus

• Endless opportunities for advancement

• Competitive wages

• Generous paid time off and paid holidays

Our benefits package includes:

• Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion services

• Dental and Vision

• Basic and Optional Life Insurance

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Legal Plan

• Pet Insurance

• Adoption Assistance Plan

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Mental health and Well-being: Virtual mental health support and resources

• Tuition Reimbursement

• Wellness program

• Back-up child care program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

PSCU is committed to health and safety of all who enter our workplace. If this position requires you to report onsite at a PSCU location, employee attentiveness and cooperation with PSCU Employee Safety Workplace Protocols is critical.

Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver's license, and proof of insurance at time of hire and annually.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

PSCU is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@pscu.com for assistance.

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Salary Range: $16 - $23

Union Position:

No

Department Details

Variety of adding/verifying coverages along with work denials & pending claims.

Summary

The Insurance Representative processes and monitors unpaid third party insurance, Medicare, Medicaid or government-assisted program accounts for proper reimbursement.

Job Description

Must understand and be able to work accounts throughout the entire revenue cycle. Prepares and submits claims to payers either electronically or by paper. Secures necessary medical documentation required or requested by payers. Proactively identifies and performs account follow-up on outstanding insurance balances and takes the necessary action for account resolution in accordance with established federal and state regulations. Completes work within authorized time to assure compliance with departmental standards. Keeps updated on all state/federal billing requirements and changes for insurance types within area of responsibility. Understands edits and appropriate department procedures to effectively submit and/or correct errors on claims. Processes and resolves denials. Uses advanced knowledge and understanding to process payer rejections. Conducts trend analyses, appeals and resolves low payment or underpaid accounts. Provides input for payer-specific meetings. Handles difficult account situations and resolves issues delaying or preventing payments from payers. Performs miscellaneous job related duties as requested.

Consistently demonstrates accuracy in correcting (identified through pre-edits) and submitting claims to payers. Ensures accounts are billed in timely manner. Consistently reports to a manager any accounts that cannot be finished in a timely manner. When claims are disputed, consistently utilizes the correct resources to ensure the completion of the claim. Accurately and completely follows claim through entire billing process. Ensures all claims consistently meet compliance regulations. Demonstrates accountability by consistently using appropriate resources and channels to problem solve issues.

Consistently demonstrates ability to input data accurately into the computer system. Consistently answers the telephone courteously. Maintains and updates computer skills as needed for work assignments. Demonstrates the ability to utilize software applications for maximum efficiency. Consistently ensures verbal communication is courteous, complete, and professional whether using phone or personal contact. Consistently ensures written communication is accurate, complete and professional in presentation whether word processing or using email. Identifies and promptly resolves billing complaints. Directs issues to supervisor when unable to resolve. Documents in computer system all contacts regarding patient accounts.

Depending on location, may verify demographics, identify appropriate third-party insurance/payers, set up insurance, initiate patient financial assistance. Contact the insured or financially responsible party to obtain missing information. Verify, create or update patient accounts for billing, prepare insurance claims forms or related documents, and verify completeness and accuracy.

Qualifications

High school diploma or equivalent preferred; post-secondary or trade courses in accounting, business, and communications would be helpful for this position.

Six months' related work experience required. Computer skills essential. When applicable and if desired, leadership may require related experience to the Associate Insurance Representative at Sanford Health for internal applicants.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

About the Unit The Yara Pilbara Fertilisers' plant is one of the largest ammonia production sites in the world and we have also taken the ammonia process further downstream with the Yara Pilbara Nitrates Technical Ammonium Nitrate (TAN) plant, a joint venture with Orica. Together with ENGIE, Yara Pilbara will also build a renewable hydrogen plant to produce renewable ammonia. Find out more about: Yara International: Yara International | Responsibly feed the world and protect the planet Yara Pilbara: Yara Pilbara | Yara Australia We are always looking for ambitious and curious-minded colleagues who are keen to make a difference, whilst residing in the nearby coastal city of Karratha, Western Australia, a key community in the region with a resource focus and a relaxed, friendly lifestyle. All Karratha-based roles offered are on a residential basis. Responsibilities Looking for an exciting new challenge? Yara are seeking applications for their 2 Year fixed term role of Logistics and Materials…

Click here to view more detail / apply for Logistics and Materials Handling Technician ( 2 Year Fixed Term)

Job Title

Healthcare Customer Project Manager - Utah

Job Description

Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Patient Care and Monitoring Systems (MA&TC) business

Your role:

• Your role as a Solution Project Manager will be to manage multiple patient monitoring system and/or therapeutic care implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experiences guided by the statement of work.
• Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities
• This is a field-based position with travel up to 75% of the time in the Utah territory

You're the right fit if:

• You’ve acquired 5+ years of experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring.
• You have a Bachelor’s Degree, or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management. Knowledge and experience in
• You have robust leadership skills, paired with the ability to influence across all project resources/stakeholders. Excellent interpersonal and communication (verbal and written) skills
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Utah and travel up to 75% in the market.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-PHI

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Healthcare Customer Project Manager - Nebraska

Job Description

Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Patient Care and Monitoring Systems (MA&TC) business

Your role:

• Your role as a Solution Project Manager will be to manage multiple patient monitoring system and/or therapeutic care implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experiences guided by the statement of work.
• Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact.
• Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities
• This is a field-based position with travel up to 75% of the time in the Nebraska territory

You're the right fit if:

• You’ve acquired 5+ years of experience in Project Management and IT Integration within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring.
• You have a Bachelor’s Degree, or an equivalent combined experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management. Knowledge and experience in
• You have robust leadership skills, paired with the ability to influence across all project resources/stakeholders. Excellent interpersonal and communication (verbal and written) skills
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to the Nebraska market and travel up to 75% in the market.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-PHI

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Position Title: Director, National Chain Customers – Total Wine & More
Location: Dallas, TX, Remote

Careers that unlock the magic of human connection 

Who we are 

Pernod Ricard is a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, Beefeater® Gin, and Avión™ Tequila, as well as many more superior wines and exquisite champagnes! 

Working at Pernod Ricard is all about igniting conviviality in that all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making a new friend every day, and realizing our potential as people and as a business! 

The salary range for this role, based in Texas is $154,600.00 to $193,300.00, range will vary if outside of this location.  Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Position Summary

The primary purpose of this position is to lead the assigned customer’s strategy in concert with various internal stakeholders within PRUSA. This strategy is rooted in the customer’s route to shopper/consumer in-store and e-commerce/ digital approach with the goal of PRUSA brands outperforming the category and ultimately growing share. This individual will be responsible for strengthening & building relationships with customer buyer / category manager, state and wholesaler network and merchandising & e-commerce teams in order to streamline customer & consumer selling solutions that drive the performance of PRUSA brands through availability, visibility, value & velocity.

Major Responsibilities / Accountabilities

• Lead and own customer strategy for PRUSA by building a joint business plan with the customer that leverages PRUSA brands, shopper, category, consumer and digital insights to deliver customer’s plan and beat the market for PRUSA brands.
• Communicate account priorities to ensure open communication and alignment on customer opportunities & disciplines.
• Lead, develop and implement annual customer calendar that supports key holidays and events for the customer that delivers programming and initiatives that support joint business planning targets for both the customer and PRUSA.
• Lead segmentation strategy for brand, package and multi-cultural programming.
• Lead the creation of customer marketing and innovation in collaboration with the Customer Marketing, Merchandising, E-Commerce/Digital and Customer & Shopper Insights teams.
• Execute Customers’ strategy with PRUSA brands by utilizing category management and shopper insights to drive the size and value of PRUSA’s portfolio for the assigned national account customer base.
• Work closely with Sr. Customer Solutions Managers (SCSMs), Customer Solutions Managers (CSMs) and Customer & Commercial Planning & Analysis to build customer plan by market, brand, and package. The Director, National Chain Customers owns the strategy for course correction and must work closely with the markets and brands to adjust plan as necessary to deliver both the customer and PRUSA plan results.
• Work closely with distributor(s) counterparts to ensure execution and alignment of customer plan.  Monitor the performance of the accounts by market with distributor partners to ensure delivery of the plan.
• Communicate Look of Success, programming, execution targets and implementation plans to the field (Region Managers and states) and brands.
• Partner with Sr. CSMs and CSMs to conduct post-programming analysis and report results to key stakeholders to include brand, finance, field leadership and chain leadership (communication vehicles include monthly scorecard reporting, PEP meetings, brand alignment meetings, etc.)  Lead strategy and initiatives to course correct and drive innovation to close gaps. 
• Lead strategy discussions and development of customer plan by collaborating with several cross-functional teams within the organization (marketing, digital, finance, field, customer operations, customer solutions, shopper insights, legislative leaders) to gain alignment with customer business plans.
• Work with State and Local chain team to ensure activation of local assets & programming.
• Establish execution scorecard for customer and track results. 
• Identify plan gaps and accelerators and adjust customer plan accordingly to deliver targets and beat the competition.
• Work with markets to plan promotional features that include alignment on promotional pricing. 

Nature & Scope

Position typically works with the VP Regional Selling, National Accounts Off-Premise West, Region Managers, Brand Managers, Division Vice Presidents, Director Business Development, local Market Manager, Brand/Channel marketing, Supply Chain and Key Distributor partners.  Decisions have national impact and can significantly affect the performance and profitability of Pernod Ricard USA.

Requirements/Qualifications

- Education:  Bachelor’s Degree required. 

- Experience/Background:

• 7-10+ years of proven success in sales serving large diverse customers.
• Experience with direct key account or channel responsibility required.
• Excellent relationship-building skills.
• Demonstrated success in distributor management, customer management and field operations.
• Strong written and verbal communication skills.
• Ability to command an audience while delivering presentations.
• Business and Analytical Acumen.
• Experience building a customer’s business plan.
• Success managing P&L.
• Understanding and leading category management activities.
• Ability to apply revenue growth management initiatives to customer business plan(s).
• Proficiency in applying analytics to provide business building solutions for the customer.

Working Conditions

Work is performed in a typical field environment, with moderate demands for movement and lifting. 

• Location: Remote based employee. (TX, FL, or CA preferred)
• Travel: Frequent travel to customer sites is required. (40% of the time)

Ready to work with spirit? Read on…

Life and perks at Pernod Ricard 

Proud to belong - Just as we help to create moments that matter for our customers, we lead by example every day...bringing our whole self to work and building bonds that celebrate the human spirit, diversity, and foster deep connections.  

Empowered to soar - We set high expectations and seek to get the most out of life. Through flexibility and a hybrid workstyle, as well as unique learning opportunities, generous tuition reimbursement, and one-of-a-kind learning programs, we passionately grow our skillset. 

Committed to care - We are deeply committed to the long-term sustainability of our people, our industry, and our planet. We call this return on responsibility. From environmental sustainability to supporting local communities, our commitment is steadfast. 

Inspired to dream - We treasure new experiences and are proud to develop as people, not job titles. From rich immersive learning programs in Paris to exciting high-profile events, we blend a love of exploration into all that we do. 

Our hybrid work style 

At Pernod Ricard North America, our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. Our hybrid teams will work remotely the majority of the time and unite on-site two days per week or 40% of the time. Our team is empowered to start and finish their day at a time that works best for their lifestyle with the whole team available during the core hours of 10am-3pm. 

  

Plus, great benefits and perks to toast to a life filled with support including: 

• Competitive compensation including performance bonuses 
• Domestic & international career development opportunities 
• Competitive paid time off plan + wellbeing days   
• Medical, dental, vision and life insurance 
• Product allowance to enjoy on Pernod Ricard products   
• Gym reimbursement  
• Employee Assistance Program 
• BetterUp Care wellness benefits including nutrition, sleep, executive coaching, etc. 

And much, much more! Check out PRUSABenefits.com to view our extensive people programs and support. 

Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.

Job Posting End Date:

Target Hire Date:

2024-05-01

Target End Date: