Total 4 Customer Logistics Representative job vacancies in Bandar Baru Bangi

工作職責：

• 與銷售、財務、倉庫、拖運、運輸、營運部門和其他相關部門以及外部各方進行內部協調，以滿足代理商或客戶的要求。
• 與客戶、代理商、班輪公司和代裝船公司溝通並建立良好的融洽關係。
• 組織工作流程以滿足每次出貨的時間範圍要求，並監控每次出貨的每日出貨更新，以便及時、準確地更新客戶或代理商的資訊。
• 監控客戶或代理商的詢問是否已及時回覆並採取相應行動。
• 就所有營運相關事宜與客戶、代理商、營運和服務提供者聯絡。
• 安排和處理特殊要求/ADHOC 運輸。
• 在裝運日期之前向代理商提交預警，安排向承運人/班輪付款，並在貨物到達目的地之前向代理商提交所有必需的文件。
• 及時提交已關閉的工作任務以開立發票。
• 準備客戶出貨計畫。
• 溝通並報告客戶的出貨狀態。
• 準備並提供每月KPI報告和客戶要求的月度報告。
• 監控出貨和任何其他相關記錄均已相應維護和更新。

津貼和福利

• 附近的公共交通
• 定期團隊活動
• 醫療保險

Job Responsibilities:

• Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
• Communicate and build good rapport and relationship with customers, agents, liners and co-loaders.
• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
• Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
• Liaison with customers, agents, operations and service providers on all operational related matters.
• Arrangement and handling of special requirements /ADHOC shipment.
• Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
• Submission of closed job task for invoicing purpose in a timely manner.
• Prepare customer shipments delivery plan.
• Communicate and reporting of customer’s shipment status.
• Prepare and provide monthly KPI report and customer’s requested monthly report.
• Monitor shipment and any other related records has been maintained and updated accordingly.

Perks & Benefits

• Nearby public transport
• Regular team activities
• Medical insurance

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment

Financial 
·I know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.
·I know our daily and weekly service targets and this drives me to improve our service delivery.
·I have an overview of the store and customer relations action plans and understand how our action plan supports this.
·I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
·I follow cash handling procedures to ensure the security of money handling.
 ·I look for more effective ways of working to reduce costs.

Customer
· My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
· I have the knowledge, confidence, and desire to make customer payment easy.
· I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
· I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
· I use the till to accurately register products and register payment from customers according to given routines.
· I ensure our store is a safe and secure environment at all times for visitors and colleagues.

People 
·I am available to help and support colleagues when needed.
·I work together with other functions to improve the shopping experience for our customers in order to generate more sales.
·I value other colleagues’ ways of working and I learn from those who work differently to me.
·I pass on my knowledge to colleagues and encourage them to do the same.
·I keep my colleagues informed so that they can perform their roles effectively.
·I am responsible for my own development and look to my manager to support me in improving my competence.

1. Melayani informasi, permintaan dan keluhan atas jasa layanan Telkomsel bagi seluruh pelanggan Telkomsel
2. Membuat eskalasi permasalahan pelanggan yang tidak dapat diselesaikan melalui tiket CRM atau media lain
3. Melakukan penjualan terhadap produk-produk VAS, bundling handset dan produk-produk Telkomsel lainnya.
4. One stop service untuk pelanggan