Total 6,195 Contract Manager job vacancies in Customer Service category in The United States of America

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

 

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

Job Description:

• Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
• Review operation performance & provide new action/planning on a monthly & yearly basis.
• Ensure the operation complies with internal policy and guidelines as well as BNM requirements.
• Ensure staffs meet individual KRA and contribute to the department’s overall KRA.
• Manage, review, and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Develop and execute training modules for credit assessment and look into staff training and development.
• Recruit, train & supervise subordinates in multitasking operations & flexible working hours/days.
• Report on operation performance.
• Identify operation constraints & possible action plans.
• Career development for staff.
• Feedback/Complaint management.

 

Requirement: 

• Possess at least Bachelor's Degree or equivalent professional qualification.
• Minimum 5 years of direct experience in Contact Centre operation with at least 3 years experience in Management level exposure.
• Candidates from Financial Service/Banking sector background will be added advantage. 
• Leadership characteristics and excellent interpersonal skills.
• Fluent communication skills in English and Malay.
• Strong analytical skills and ability to work under pressure.
• Manage to work in a team environment.
• The successful candidate will be based at the Bangsar office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

The Job

As part of the Property & Asset Services team, you will take on the challenges of working closely with Management Corporations, Managing Agents and Building Consultants to ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged. You will also take on the challenges of handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes. Working closely with the consultants, contractors and project management teams, you will ensure that rectification works are completed satisfactorily and promptly.

Requirements

• Good Degree in Building, Real Estate or equivalent

• Prior experience relating to strata title developments is preferred

• Knowledge of the LTSA, BMSMA Act and other relevant regulations, legal obligations of a developer and the role of a managing agent

• Self-driven with a customer-oriented mindset

• An eye for details, excellent interpersonal skills and communication skills

• Ability to work independently as well as in a team

• Fresh graduates with a strong learning attitude and customer service mindset are welcome to apply

Customer Service Specialist

12-month contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Main Responsibilities:

• Proactively resolve order issues with customers and internal stakeholders to fulfil customers’ delivery requirements.
• Process customer purchase orders in accordance with established KPI and to meet sales terms & conditions.
• Ensure products included in quotations are legal for sale to customers.
• Ensure all orders fulfil regulatory requirements and documentations before processing and releasing for deliveries.
• Ensure sale prices are in accordance with our pricelist or businesses’ agreed prices.
• Liaise with customers regarding enquiries on their orders.
• Proactively reach out to customers on open orders which are due and push for deliveries.
• Proactively update customers on orders & delivery status.
• Liaise closely with Cash-On-Delivery customers for payments before processing orders.
• Work closely with other departments to resolve issues and drive efficiency
• Involve in projects involving departmental processes

Requirement:

• At least diploma qualification/Bachelor degree’s in any field
• Minimum 1 years of experience in order management and customer service
• Experience in SAP system
• Proficient in MS suites such as MS Excel
• Good communication skills
• Highly-organized

Reg no: R22104540

EA license no: 94C3609

Your new company

My client is seeking a Help Desk/ Contract Support to provide a comprehensive financial and administrative service to their clients.

Your new role

You will be responsible for understanding, anticipating and delivering (internal & outstanding) customer needs while building effective relationships.

Management of helpdesk and asset management systems
Ensuring jobs are raised and assigned correctly on the in house management system
Raising purchase orders
Liaising with sites and suppliers on ETA'S access queries and job completions
Managing inbox and responding to client and internal stakeholders
Assisting with the contract manager in ensuring compliance with health & safety


What you'll need to succeed

Good PC-based skills, with experience in Excel, Word and Outlook
Customer service skills
Previous experience in a similar role / administrative roles
Previous experience in a customer - facing role
Excellent time management and organisational skills
Commitment on continuous improvement
Results / task orientated, attention to detail


What you'll get in return

25 days holiday
Free gym membership


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Zenith Infotech (S) Pte Ltd is a Tech Recruitment firm with 27 years of history in Singapore.

Currently we are assiting our client to hire 7 x Customer Service Offiers, working location @ Suntec area. Only those whom are comfortable with working in rotational shits plus night shifts, 44 hours, 5.5 work days per week, including weekends and public holidays may apply for this role.

Job Descriptons :

• Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat.
• Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
• Guide callers in navigating the client website and using the available services.
• Gather customer feedback and sentiments and escalate to the relevant parties for further actions
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
• Maintains and improves service level quality by adhering to standards and guidelines
• Handle ad hoc duties as required

Requirements:

• Minimum 12 months of call center environment
• Education background: Minimum O Level and above
• Multitask – Logging tickets, checking KBs while on the call
• First call resolution expertise to close the call at CSO level.
• Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre / Service Desk agents are preferred.
• Fast paced environment (gauge the number of calls handle per day, if more than 50, then proceed to propose)

Job Advertisement: Field Service Engineer

Join our team as a Field Service Engineer and play a crucial role in providing technical support to our customers. You'll work within defined parameters to make decisions, resolve issues, and ensure customer satisfaction.

Responsibilities:

• Provide technical direction and assistance to customers in operation, maintenance, repair, and installation of products.
• Interpret data and provide on-site technical instruction.
• Communicate effectively with Project and Field Service management regarding program status and customer issues.
• Conduct on-site guidance and training in proper operation, maintenance, and troubleshooting.
• Review reported malfunctions, analyze trends, and make recommendations.
• Act as a focal point for assigned accounts, ensuring customer objectives are met.
• Develop and maintain customer relationships, outlining and selling the value of company products and services.
• Coordinate internally and externally to execute value-generating plans.
• Ensure all customer Key Performance Indicators (KPIs) are met.
• Maintain high service standards to ensure customer satisfaction.

Requirements:

• Diploma or Degree in chemical, environmental engineering, chemistry, or equivalent experience.
• Experience in water treatment, water hygiene, or environmental health and safety is advantageous.
• Strong team player with leadership qualities.
• Excellent written and verbal communication skills.

Interested candidates may apply through the application system. We regret to inform only shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Inventory Management
• Oversee inventory data and ensure inventory accuracy.
• Performing system adjustment for all transfer, litigations, and discrepancies in a timely manner.
• Check against the stock reconciliation report and follow up in the event on any discrepancies
• Operational Logistics Management
• Supervising and coordinating with 3PL for smooth process and timely deliveries of inbound and outbound shipments; WWS, stock offers and transfers, selling and non selling merchandise.
• Coordinate with custom broker for customs declarations commodity inspections and to resolve shipment issues.
• Responsible for all export operations pertaining to export documentation and dealing with forwarders and suppliers.
• Participate and oversee all phase out operations, sales preparation for physical and staff sales, stock takes and cycle counts and annual destruction exercise.
• Coordinate with transporter to ensure deliveries are executed on schedule.
• Coordinate with cross functional teams and logistic partners for on time deliveries to customers.
• Invoice checking of all logistic related billing such as Freight, transportation and warehousing.
• Validate operational expenses submitted by 3PL and for all logistic matters.
• Manage stationery supplies and packaging reorders
• Product Governance and Compliance
• Understand the local product compliance and regulations.
• Support all matters relating to ATA Carnet, Cites and FDA applications.
• Coordinate with labs for lab testing of new products.
• Projects and Sustainability
• Work on continuous improvements whenever possible.
• Drive the 3PL to reach efficiency and KPIs listed on SLA.
• Optimize and follow the discussions for all SD and Green Logistic topics.

Interested applicants may email resume to cheryl.lee@recruitexpress.com.sg

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for ODOS (Office of Dean of Students).
• Support C4SR's mission to provide a transformative learning experience through community service and cultivate active citizenship in our students though service and community engagement platforms:
  • Mentor and guide student leaders of ongoing local and overseas projects to provide more impactful and sustainable service to the community through service learning principles and tools such as needs analysis and asset mapping.
  • Curate new projects to address unmet community needs (local and overseas) and build capacity of communities, in collaboration with non-profit/community partners and student teams for sustainable impact.
  • Facilitate and help students to recognize and articulate their learning through the community service experience.
  • Guide student leaders to partner donors and non-profit partners to curate more sustainability-related projects.
• Review and re-design of current projects:
  • Enhance student projects so as to allow students to meet their community service graduation requirement through the fulfilment of 1 project.
  • Collaborate with partner organizations to re-design projects so as to facilitate more effective student learning and create a more sustainable service impact for the beneficiary communities.
  • Guide student leaders to align their project scope to the identified UN SDGs for community service.
• Enhance visibility of the community service initiatives and good work of our students:
  • Collaborate with internal corporate communications team, and external agencies to increase publicity and awareness of the various student initiatives.
  • Coordinate the production of essential collaterals including videos and print materials.
• Donor engagement and management of donor funds:
  • Collaborate with Office of Advancement to curate new projects and platforms to engage donors and tap on resources such as funds, professional expertise and networks so as to support students' in addressing community needs.

QUALIFICATIONS

• Degree holder with at least 5 years of relevant working experience.
• Experience in Student Development, Service-Learning, and Community Engagement is essential.
• Possess skills and experience in Service-Learning specialist domain areas and best practices in community engagement.
• Passionate about educating youths facilitation skills and knowledge of assessment of learning outcomes a key advantge.
• Detail-oriented with strong project management, good administration and organisational skills.
• Strong communication, interpersonal and presentation skills.
• Good team player and having strong interpersonal skills with the ability to interact effectively with internal and external stakeholders.
• Ability to guide, influence and be assertive whenever necessary.
• Self-driven, meticulous, resourceful, and adaptable to changes.
• Flexible with the ability to work on multiple projects in a fast-paced environment.
• Strong network with community service sector will be an advantage.
• Able to work outside regular office hours occasionally .

OTHER INFORMATION

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

Service Contract Lead

Fixed-Term Contract until June 2025

Location: Liverpool

Salary: £25,000 - £30,000 & range of excellent employee benefits

Monday – Friday

Sodexo has a great opportunity for a Service Contract Lead to join our established team working with our clients based in Liverpool.

Joining our team at their pharmaceutical site in Speke, you will deliver a consistent level of quality service and accuracy across all Service Contracts within the company’s standards to the contract specification and agreed KPI performance, qualitative and financial targets and assist in internal and external audits, providing relevant information as required in a timely manner to ensure KPI, EHS & Quality compliance at all times.

The Service Contract Lead role will also involve the management of small projects local to the site. Ranging from service & process improvements to facility upgrades, planning and hosting Service Contract review meetings to liaising with vendors directly to ensure safe and efficient project delivery and identifying new opportunities for business growth and improvement.

Ensuring all Service Contracts comply with Quality and EHS regulations and requirements, you will be responsible for reviewing and managing all vendors used by the Sodexo Team at the Speke site. You will also ensure all Service Contracts comply with Quality and EHS regulations and requirements

Working in an environment that fosters innovation and supports your professional growth, this is a real chance for you to become a valued member of our team, where you can act with purpose and thrive in your own way.

About You

Experience and knowledge requirements for this role:

• An understanding of contract scope, including payment mechanisms, procedures, variation control and their importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting or not meeting set KPI’s
• Develop and manage the service contract database, ensuring visits have gone ahead on time and Sodexo have been invoiced accurately and efficiently in accordance to agreed budget
• Liaise with suppliers & service providers to obtain all required Risk Assessments, Method Statements, and training evidence to meet with all H&S requirements
• Implementing agreed initiatives and projects within specified lead times
• Proven financial acumen, ability to work to a budget with experience of cost savings achievements and provide support and cover to Finance Admin raising POs as required
• Able to self-prioritise and mange workload to achieve demanding deadlines
• Ability to understand data, spot trends, prepare reports and build strong relationships with Client and Vendors and 3rd party suppliers
• Deliver agreed projects meeting QSHE, Financial and business expectations
• Willingness and ability to be trained in any skills gap with positive approach to learning in role
• Sodexo ambassador promoting diversity and inclusion, employee engagement, stop hunger initiatives and organise & promote social value and wellbeing initiatives
• Communication, organisation, presentation and negotiation skills with awareness of GxP (beneficial)

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you.

In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Wide range of Employee benefits
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Ready to be part of something greater?

Apply today!

Job Responsibilites

• Front line patient services by performing the functions of registration, cashiering, handling enquiries, financial counseling, in-flight bill follow up and posting of charges
• Chair side assistance if required
• Ensure that patient enquiries are attended to
• Manage appointment scheduling
• Assist in the retrieval of records and return patient records
• Arrange for follow-ups with patients or doctors when necessary
• Other ad hoc duties

Requirements

• Minimum GCE 'O' Levels
• Able to commit for at least 6 months for temporary roles
• Renewable / convertible based on individual's performance
• Can commence work immediately / within short notice

Interested candidates kindly send in your resume to: wendykhoo@recruitexpress.com.sg

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)

Job Responsibilites

• Front line patient services by performing the functions of registration, cashiering, handling enquiries, financial counseling, in-flight bill follow up and posting of charges
• Chair side assistance if required
• Ensure that patient enquiries are attended to
• Manage appointment scheduling
• Assist in the retrieval of records and return patient records
• Arrange for follow-ups with patients or doctors when necessary
• Other ad hoc duties

Requirements

• Minimum GCE 'O' Levels
• Able to commit for at least 6 months for temporary roles
• Renewable / convertible based on individual's performance
• Can commence work immediately / within short notice

Interested candidates kindly send in your resume to: wendykhoo@recruitexpress.com.sg

Attn: Wendy Khoo Hui Wen (R1761665)

Recruit Express Pte Ltd (99C4599)