Total 12 Commercial Development Manager job vacancies in PR / Media / Communications category in Bukit Damansara

ACCOUNT MANAGER   

The Account Manager plays a crucial role as a bridge between the agency and its clients. This position involves managing client relationships, understanding the client's needs, and ensuring the successful execution of communication campaigns. This role requires the person to have great project management skills, coordinating with various internal and external teams to deliver high-quality output and maintain client satisfaction. 
 
Key Responsibilities  

• Client Liaison: Address client concerns, serve as a client advocate within the agency, and consistently seek feedback to improve client satisfaction.  
• Campaign Management & Project Coordination: Develop and manage detailed project plans, monitoring campaign performance, and foster collaboration among teams for successful campaigns. Stay updated on marketing trends and conduct post-campaign assessments to drive improvements aligned with the client's objectives.
• Project Quality Assurance: To review deliverables against scope and to ensure quality of deliverables meet expectation.  
• Budget Management: Establish and maintain a comprehensive budget tracking system, offering cost-effective solutions, contingency planning, and transparent communication with client to ensure campaign spending remains within budget constraints.  
• Reporting & Communication: Ensures timely and concise client communication, actively seeks feedback for transparency improvement, conducts regular strategy reviews to align long-term goals.
• Problem Solving: Resolves issues and conflicts, collaborates with clients and teams to prevent root causes, and continually refines the resolution process through feedback, maintaining a positive client-agency relationship by conducting follow-ups and proactive issue tracking.  
• Creative Briefing: Client involvement in the creative process, supports the creative team with style guides, collaborates & organizes brainstorming sessions with creative team, maintains a feedback loop with the creative team, and updates brief templates for streamlined efficiency. 
• Market Research & Industry Knowledge: Keeping informed about industry trends, market conditions, and competitors, conducting research and analysis to offer clients strategic insights and recommendations.

Skills 

• Proven work experience in client servicing or account management within an advertising agency or marketing firm.  
• Strong understanding of marketing and advertising principles, campaign management, and digital marketing trends.  
• Excellent communication and presentation skills with the ability to effectively convey complex ideas to clients.  
• Demonstrated project management skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.  
• Proficiency in using Microsoft PowerPoint, Words and Excel.
• Able to utilize digital analytics knowledge  
• Exceptional interpersonal skills and the ability to build rapport with clients and internal teams.
• A proactive and solution-oriented approach to problem-solving.  
• Flexibility to adapt to changing client needs and work in a fast-paced environment 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Open culture
• Personal development opportunities

客戶經理

客戶經理作為代理商與客戶之間的橋樑發揮著至關重要的作用。該職位涉及管理客戶關係、了解客戶的需求以及確保溝通活動的成功執行。該職位要求人員具備出色的專案管理技能，能夠與各種內部和外部團隊協調，以提供高品質的產出並維持客戶滿意度。
 
主要責任

• 客戶聯絡：解決客戶的疑慮，在機構內擔任客戶倡議者，並不斷尋求回饋以提高客戶滿意度。
• 活動管理和專案協調：制定和管理詳細的專案計劃、監控活動績效並促進團隊之間的協作以實現成功的活動。隨時了解行銷趨勢並進行行銷活動後評估，以推動與客戶目標一致的改進。
• 專案品質保證：根據範圍審查可交付成果，並確保可交付成果的品質符合預期。
• 預算管理：建立和維護全面的預算追蹤系統，提供具有成本效益的解決方案、應急計劃以及與客戶的透明溝通，以確保競選支出保持在預算限制之內。
• 報告與溝通：確保及時、簡潔的客戶溝通，積極尋求回饋以提高透明度，並定期進行策略審查以調整長期目標。
• 解決問題：解決問題和衝突，與客戶和團隊合作以防止根本原因，並透過回饋不斷完善解決流程，透過進行後續和主動問題追蹤來維持積極的客戶與代理關係。
• 創意簡報：客戶參與創意過程，為創意團隊提供風格指南支持，與創意團隊合作並組織腦力激盪會議，與創意團隊保持回饋循環，並更新簡報範本以提高效率。
• 市場研究和產業知識：隨時了解產業趨勢、市場狀況和競爭對手，進行研究和分析，為客戶提供策略見解和建議。

技能

• 在廣告公司或行銷公司的客戶服務或客戶管理方面擁有豐富的工作經驗。
• 對行銷和廣告原則、活動管理和數位行銷趨勢有深入的了解。
• 優秀的溝通和表達能力，能夠有效地向客戶傳達複雜的想法。
• 具備專案管理技能，包括確定任務優先順序、按時完成任務以及同時管理多個專案的能力。
• 熟練使用 Microsoft PowerPoint、Words 和 Excel。
• 能夠運用數位分析知識
• 出色的人際交往能力以及與客戶和內部團隊建立融洽關係的能力。
• 積極主動、以解決方案為導向的解決問題的方法。
• 靈活適應不斷變化的客戶需求並在快節奏的環境中工作

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險
• 開放文化
• 個人發展機會

Event Planning and Coordination

• Assist to organize offline events and online webinars (e.g., exhibitions, workshops, competitions, social gatherings) through effective communication and collaboration with internal stakeholders and external vendors

Marketing Collateral and Brand Management

• Create, maintain, and update corporate marketing materials
• A great eye for design and the ability to generate new ideas for content creation
• Plan and develop marketing collateral, such as posters and brochures
• Organise photo/video shoots with photographer/videographer
• Develop templates ahead to post on website, social media, email and other mediums
• Create and develop other designs such as presentations, pitch decks, signages, and trade show collaterals, as needed
• Manage and maintain the brand architecture, guidelines and corporate identity to ensure consistency across all channels
• Educate and train teams in upholding the brand image and reputation

Digital Strategy (Website and Social Media) and Lead Management

• Grow the Company’s digital presence as part of the overall marketing strategy
• Develop and manage content calendars for social media platforms, creative production (including text, images, videos, etc.), and foster community engagement and growth
• Plan and execute digital campaigns and promotions
• Plan, execute and measure A/B tests
• Manage the company’s official website, execute SEO initiatives (with additional support), and ensure smooth lead generation and nurturing processes
• Measure and report performance, return on investments (ROI) of campaigns and identify trends and insights to optimise spend and performance

Client Relationships Management & Corporate Communication

• Utilize CRM systems to generate insightful reports
• Develop Email Direct Marketing (EDM) campaigns and disseminate company updates to strengthen client relationships and trust
• Develop marketing automation journeys and create personalised email content on CRM systems to drive engagement and return stays
• Analyse performance of marketing automation and email campaign performance
• Assist in crafting media releases, and monitor public sentiment to maintain a positive brand image

Regular Market Research

• Conduct in-depth market analysis to monitor industry and competitors trends, identify emerging opportunities, and enhance brand awareness among targeted demographics
• Present findings to the Management

Marketing Budget

• Assist to develop marketing budgets based on activity-sorted expenses
• Compare actual expenses to the budget and escalate to Management any issues or discrepancies

Administrative

• Assist in coffee-production related administrative matters and any ad-hoc matters assigned

Job Requirements

• Degree in Business Administration, Marketing, Communications or related field
• At least 2-3 years of working experience in the related field required (FMCG, F&B and Hospitality)
• Experience in organizing major events, particularly in the coffee industry
• Strong command of the English language and strong copywriting skills
• A good eye for design and creative thinking is essential
• A structured and organized process-driven individual with an eye for details
• Accountable, self-motivated, attentive to details, positive working attitude
• Good communication skills and able to work multi-task and independently in a fast-paced environment
• Proficient in MS Office suite
• Proficiency with Adobe Creative Suite or similar technologies (particularly Illustrator, InDesign, Photoshop)
• Proficient in web analytics tools and content management system is an advantage
• Knowledge of HTML, CSS and JavaScript is an advantage

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant / Event Services Manager is in charge of various group and catering (social / corporate / wedding) businesses.

What will I be doing?

As the Assistant / Event Services Manager, you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively with the Sales & Catering team members responsible for booking various group and catering businesses, as well as all other department staff members who will be involved in carrying out the needs of a group/guests.
• Ensure that all bookings are focused to yield maximum revenue per available function room.
• Response for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with Conrad Singapore Orchard
• Develop creative and attractive menu presentations for potential clients.
• Maintain an active trace / follow-up system on all personal sales calls and inquiries.
• Finalize all bookings, maximizing all revenue potential by upselling in all revenue producing areas while satisfying client needs.
• The ability to act as the liaison between the client and the hotel for all of the client’s needs (i.e. Hotel rooms, catering & events, audio visual, food tasting, transportation, off-site event recommendations).
• Have an excellent knowledge of hotel facilities, capacities and dimensions of the hotel’s function spaces.
• Review all function spaces with the Banquet Manager in regards to any requirements for a function.
• Maintain the policies set forth in the group sales / catering sales contract (i.e. deposits, cut off dates, attrition, rooming list, billing instructions).
• Conduct tours of the property with potential and existing clients.
• Provide input for weekly and monthly forecast.
• Coordinate with other departments on the needs of the group which will directly affect the department (i.e. amenities, arrival/departure time, deliveries).
• Plan and/or attend and/or participate in meetings with various operational departments as well as pre-convention meetings with groups to ensure on the quality of guest satisfaction.
• Achieve a yearly personal sales booking goal
• Listen and comprehend client’s need and goals.
• Actively participate in training opportunities
• Maintain a thorough concept of food cost and menu planning
• Respond to all telephone and walk-in inquiries regarding function spaces.
• Comfortably entertain appropriate clients.

Sales Administration

• Answer telephone inquiries and respond according to the Conrad’s standards
• Maintain an effective plan of correspondence.
• Prepare a monthly booking report and/or any other reports required by the Director of Catering
• To coordinate special events, promotions and publicity activities as assigned.
• Review all banquet event orders, daily and weekly banquet sheets to ensure accuracy in the content.
• Follow up on deposits made and ensure all payments are cleared after event.
• To update menu and price information when changes happen.
• Maintain all catering files in accordance with established procedures and standards.
• Maintain a friendly, caring and helpful attitude with clients, as well as other Hotel team members.
• Assist clients in the absence of a catering representative.
• Keep informed as to the daily hotel activities.
• Take ownership of the Delphi.fdc system.
• Find ways to make event services effort more effective and efficient through utilization of the Delphi.fdc system.

Generic Skills

• The ability to keep Director of Catering promptly and fully informed of all problems or unusual matters so that prompt corrective actions can be taken where appropriate.
• Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand.
• To be a sound analyzer and problem solver.
• To be a “do-er”, implementer, and action taker.
• Develop and use good business acumen and be a good “business operator”.
• Possess high level of accuracy and have an eye for detail, vigilantly attentive to detail, monitor quality and be obsessively service oriented.
• The ability to be versatile, flexible, show stress management, manage criticism and manage conflict effectively.
• Be a team player and have interpersonal sensitivity.
• Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels & Resorts
• Respond properly in any Hotel emergency or safety situation.
• Perform other tasks or projects as assigned by Hotel management and staff.
• Provide feedback in a timely, professional and constructive manner.
• Ready to support any operational crunch within the Hotel, off-site events or Hotel run events.
• Ready to support community initiatives by the Hotel as our contribution to society.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Assistant / Event Services Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent reading, writing and oral proficiency in the English Language
• Flexible with working hours, able to work weekends and public holidays when necessary
• Ability to communicate in a second language is beneficial
• Minimum 2 – 3 years previous catering sales / conference services experience
• Able to work under pressure
• Strong selling and client communication skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior / Event Services Manager is in charge of various group and catering (social / corporate / wedding) businesses.

What will I be doing?

As the Senior / Event Services Manager, you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively with the Sales & Catering team members responsible for booking various group and catering businesses, as well as all other department staff members who will be involved in carrying out the needs of a group/guests.
• Ensure that all bookings are focused to yield maximum revenue per available function room.
• Response for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with Conrad Singapore Orchard
• Develop creative and attractive menu presentations for potential clients.
• Maintain an active trace / follow-up system on all personal sales calls and inquiries.
• Finalize all bookings, maximizing all revenue potential by upselling in all revenue producing areas while satisfying client needs.
• The ability to act as the liaison between the client and the hotel for all of the client’s needs (i.e. Hotel rooms, catering & events, audio visual, food tasting, transportation, off-site event recommendations).
• Have an excellent knowledge of hotel facilities, capacities and dimensions of the hotel’s function spaces.
• Review all function spaces with the Banquet Manager in regards to any requirements for a function.
• Maintain the policies set forth in the group sales / catering sales contract (i.e. deposits, cut off dates, attrition, rooming list, billing instructions).
• Conduct tours of the property with potential and existing clients.
• Provide input for weekly and monthly forecast.
• Coordinate with other departments on the needs of the group which will directly affect the department (i.e. amenities, arrival/departure time, deliveries).
• Plan and/or attend and/or participate in meetings with various operational departments as well as pre-convention meetings with groups to ensure on the quality of guest satisfaction.
• Achieve a yearly personal sales booking goal
• Listen and comprehend client’s need and goals.
• Actively participate in training opportunities
• Maintain a thorough concept of food cost and menu planning
• Respond to all telephone and walk-in inquiries regarding function spaces.
• Comfortably entertain appropriate clients.

Sales Administration

• Answer telephone inquiries and respond according to the Conrad’s standards
• Maintain an effective plan of correspondence.
• Prepare a monthly booking report and/or any other reports required by the Director of Catering
• To coordinate special events, promotions and publicity activities as assigned.
• Review all banquet event orders, daily and weekly banquet sheets to ensure accuracy in the content.
• Follow up on deposits made and ensure all payments are cleared after event.
• To update menu and price information when changes happen.
• Maintain all catering files in accordance with established procedures and standards.
• Maintain a friendly, caring and helpful attitude with clients, as well as other Hotel team members.
• Assist clients in the absence of a catering representative.
• Keep informed as to the daily hotel activities.
• Take ownership of the Delphi.fdc system.
• Find ways to make event services effort more effective and efficient through utilization of the Delphi.fdc system.

Generic Skills

• The ability to keep Director of Catering promptly and fully informed of all problems or unusual matters so that prompt corrective actions can be taken where appropriate.
• Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand.
• To be a sound analyzer and problem solver.
• To be a “do-er”, implementer, and action taker.
• Develop and use good business acumen and be a good “business operator”.
• Possess high level of accuracy and have an eye for detail, vigilantly attentive to detail, monitor quality and be obsessively service oriented.
• The ability to be versatile, flexible, show stress management, manage criticism and manage conflict effectively.
• Be a team player and have interpersonal sensitivity.
• Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels & Resorts
• Respond properly in any Hotel emergency or safety situation.
• Perform other tasks or projects as assigned by Hotel management and staff.
• Provide feedback in a timely, professional and constructive manner.
• Ready to support any operational crunch within the Hotel, off-site events or Hotel run events.
• Ready to support community initiatives by the Hotel as our contribution to society.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Senior / Event Services Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent reading, writing and oral proficiency in the English Language
• Flexible with working hours, able to work weekends and public holidays when necessary
• Ability to communicate in a second language is beneficial
• Minimum 2 – 3 years previous catering sales / conference services experience
• Able to work under pressure
• Strong selling and client communication skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Working in the dynamic environment of Four Seasons global headquarters, the Manager, Media (APAC) will be an integral member of the world-class team that drives the strategic media vision for the growing Four Seasons Hotel and Resort business. Reporting to the Senior Director, Global Media, the Manager, Media (APAC) will be part of a team that leads the development and implementation of the Asia Pacific property media plans, innovation, and optimizations across Hotels and Resorts.

A successful candidate will be responsible for executing, managing, and organizing media operations and strategy across the digital landscape within the Four Seasons digital online business, focused on China and Asia specific areas. As part of this role, he / she will manage internal and external stakeholders such as but not limited to digital media agencies, creative agency, brand marketing, analytics and legal. Channels to be managed include but not limited to, search, social, display and video – executing a multi-channel integrated strategy and analysis. He / she will oversee media brand guidelines, education, yielding consistency across investment prioritization. He/she will demonstrate deep subject matter expertise for hospitality industry media nuances with a preferred knowledge of air lift, travel patterns, market data, tech, and platform capabilities. He / she must have knowledge of Weibo, WeChat, Douyin, Sina Weibo.

Job Descriptions:

1) Cross-Channel Media Execution

· Define digital marketing priorities, investment strategy, measurement requirements, and go to market approach with an emphasis on channels across all Asia Pacific markets.

· Develop channel prioritization to create media recommendations to drive innovation for the Hotel and Resort business, focused on high-net-worth consumer and media objectives.

· Support development of media approach and experience design by delivering channel ideas and providing the link to reality of historical performance and in-market opportunities.

· Manage communication between owned & earned team to integrate ideas and channel activations across communication vehicles.

2) Paid Media Strategy

· Develop and maintain media planning roadmap and testing plans for domestic and international geo source markets.

· Create niche marketing strategies to focus on high-net-worth audiences.

· Define and develop strategies for activations in line with creative, designed to drive optimal KPI’s.

· Manage testing strategy based on best-in-class performance with goal of driving awareness and preference for the Hotel and Resort business in parallel to drive profitable revenue.

3) Audience Strategy & Management

· Work with key platform partners to focus on audience strategies across 1stparty CRM and 2nd party partner data.

· Innovate 1st, 2nd, and 3rd party strategies to build into the Four Seasons paid media strategies.

· Consult with Guest Insights on segmentation to create, actively manage, and optimize across media partners.

· Experience analyzing multiple sources of revenue data across Adobe Analytics, Double Click Manager (DCM) and Google Floodlights, social Pixels.

4) Media Platform Operations & Controls

· Lead invoice and actualization management with agencies, analytics, and partners.

· Responsible for campaign trafficking in line with agencies and creative production.

· Integrate and manage the paid digital and social instances to set up campaign deployment.

· Manage & update contractual obligations across partners with legal.

· Develop media plan governance and change management across all internal and external touchpoints.

5) Analytics & Reporting

· Partner with data analytics team to track and measure results and provide analysis on the efficiency of campaigns.

· Work with Four Seasons analytics to determine ROI / ROAS goals based on short / long term performance and lifetime value.

· Analyze and interpret trends to ensure adherence to legal, compliance, privacy regulations and policies related to media marketing.

· Manage APAC KPI & measurement framework tied to Four Seasons Global paid media strategy.

· Develop and work with agencies and analytics to integrate into reporting to understand performance against goals and critical learnings.

· Partner in developing plans for centralizing media reporting.

Professional Qualifications:

· Expertise with digital media strategy and activation; connecting these to brand, media, consumer and performance goals.

· Strong analytical thinking with the ability to clearly communicate findings and solutions.

· A deep passion and understanding of the advertising technology, innovations, and data / performance measurement trends.

· A proven track record of creating and executing media plans that answer KPIs.

· Ability to work in a fast-paced environment managing multiple stakeholders and priorities, balancing short and long term needs and implications.

· Lead key media operations including budget management, stewardship of media buys, proof of performance and budget actualization.

· Must have strong knowledge of the vast platforms used across the APAC region inclusive of China.

Education:

· College or University degree, preferably in a business or marketing / media communications program.

· MBA an asset.

Experience:

· A minimum of 5-7 years of progressive experience in an agency or client setting.

· Preferable experience in bid management, campaign management / optimization or digital media operations within search, publisher, display and social media. Experience within the luxury and / or hospitality industry.

Travel: As required.

Key Behavioural Competencies:

· Exceptional communication (written and verbal) and interpersonal skills required to support a diverse team of employees, consultants, and agencies.

· Ability to deliver key results in an environment with multiple tasks and time constraints.

· Excellent project management skills - able to conceive and implement projects from start to finish, stay on budget, manage processes and expectations, and stay committed to deadlines.

· Passion for media innovation and new ideas.

· Insight to action through analytics, focused on Hospitality / flight patterns.

· Ability to think critically and evaluate best possible solutions and procedures.

· Able to work independently, solve problems, take initiative, and use good judgment.

· Well-organized, able to set priorities and be detail oriented.

Key functional Competencies:

· Outstanding resource and budget management skills.

· Experience in a client service role or in a marketing communications function.

· Strong leadership skills with the ability to lead, manage and train others.

· Experience managing the strategy and articulation of media across internal & external stakeholders.

Technical Skills and Knowledge:

· Strong computer skills in a PC and Mac environment including:

· MS Office (Word, PowerPoint, Excel), Microsoft Excel Pivot tables / VLookups.

· Adept at learning new applications.

· Highly results oriented with experience increasing top line revenue and driving ROI.

· Strong project management skills, able to conceive and implement projects on time and on budget.

· Media agency experience.

· Experience with Adobe Analytics, Google Ads Manager, Google Analytics (GA / GA4), Meta Business Manager, SA360, DV360.

· Douyin, Weibo, WeChat, Naver, Sina Weibo.

We are looking for a Manager/Senior Manager, Communication to join the team.

The Manager/Senior Manager, Communication will be responsible for planning and leading the full range of communication activities on print and digital platforms, maintaining brand integrity across initiatives, and delivering external and internal communication materials for the organisation. A content-creator, he/she will also be required to liaise with stakeholders to gain an understanding of communication requirements and formulate appropriate messaging.

You will be a member of the Communication and Partnerships Department, which is responsible for developing and implementing branding and marketing activities across traditional and digital marketing platforms to achieve strategic communication objectives, resource mobilisation, community relations and experience management. We build SLEC’s brand awareness, engagement, and brand value, by reaching out to the public and stakeholders such as elders, their family members, corporate partners, donors, churches, volunteers and our own employees.

As a senior member of the communication team, you will lead the team, synergise with other teams within the department, and collaborate with others in the organisation to bring forward the SLEC brand uniquely and positively.

Responsibilities

Marketing Communication

• Lead the rebranding efforts and contribute to developing the brand strategy and integrated brand and marketing approach.
• Be the custodian of the organisation by maintaining brand integrity across all communication and marketing initiatives.
• Ensure effective planning and execution of communications efforts across all communications channels to bring the organisation’s key messages through to target audiences.
• Co-lead impact content and campaigns for external and internal communication channels (success stories profiling, speeches, press releases, presentation materials).
• Conceptualise multi-media content such as videos or infographics to support communications initiatives.
• Track content impact outcomes across the spectrum of communication on print and online channels, to optimise content for target audiences.
• Monitor corporate aspects of the website by ensuring that services and corporate information remain relevant and updated.
• Produce corporate collaterals, including the annual report, newsletters, brochures, and print and online news by coordinating internal stakeholders, writing content, managing timelines, and liaising with vendors for production and delivery.
• Support fundraising and community relations through relevant communication channels such as EDMs and digital media outlets.
• Guide team members by providing direction and helping to refine ideas and content.
• Manage brand reputational issues, formulate and execute crisis communication plan as the need arises.
• Oversee the events initiated by the department.
• Ensure quality and consistency in materials produced, and the timely reporting of required metrics.
• Day-to-day administrative tasks across the department.

Media Relations

• Develop content for a range of communication collaterals, including news releases, reports, infographics, and opinion pieces.
• Proactively engage online and mainstream media to promote and build positive awareness of SLEC.
• Lead media-related events (media interviews, media releases and publicity engagement materials).
• Support advisory to internal stakeholders on media outreach and management.

Job Requirements

• Bachelor’s Degree in Mass Communication, Marketing, Journalism, Event Management, or a similar discipline.
• Minimum six years of prior experience in marketing or corporate communication, content marketing or public relations.
• Excellent writing, proofreading, and editing skills.
• Strong media engagement skills.
• Excellent verbal and written English communication skills with strong problem-solving and interpersonal skills.
• Highly organised, detail-oriented and able to set clear guidelines and deadlines.
• Comfortable managing multiple projects and competing priorities in a fast-paced environment. Self-motivated, resourceful, a good team player, with an affable personality.
• Ability to work under pressure and tight deadlines.
• Effectively bilingual (spoken) in English and Mandarin will be an added advantage.
• Strong team management and people development skills.

About Starshine Montessori:At Starshine Montessori, we believe in nurturing young minds to shine bright. Our holistic approach to early childhood education is grounded in the Montessori method, ensuring every child feels valued, understood, and empowered.

Role Overview:We're seeking an enthusiastic and talented Social Media Manager to join our vibrant team. If you have a passion for storytelling, love for children, and a knack for creating engaging content, this might be the role for you!

Key Responsibilities:

1. Develop, implement, and manage our social media strategy across platforms (Facebook, Instagram, TikTok, LinkedIn, etc.).
2. Capture the magic of our classrooms, transforming moments into engaging posts that resonate with parents and the wider community.
3. Monitor and engage with our online community, responding to comments, and feedback in a timely manner.
4. Analyse and report on the success of campaigns and posts, continually optimizing for better engagement and reach.
5. Collaborate closely with our educators to understand our core values and pedagogy, ensuring authenticity in all content created.
6. Stay updated with the latest social media best practices and technologies.

Key Qualifications:

1. Proven work experience as a Social Media Manager or similar role.
2. Love for children and an appreciation for the nuances of creating content around them.
3. Strong visual aesthetics and proficiency in using social media tools & software.
4. Excellent communication skills.
5. Ability to multitask and work in a dynamic environment.

Why Join Starshine Montessori?

• Work in a positive, vibrant, and child-centric environment.
• Opportunities for professional development and growth.
• Be part of a close-knit team that values collaboration and creativity.

If you're passionate about making a difference, have a heart for children, and want to drive the digital presence of a purposeful institution, we want to hear from you!

To apply, send your resume, portfolio, and a brief cover letter detailing your experience and passion for the role to hr@starshinemontessori.com.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Event Services Manager / Senior Event Services Manager is in charge of various group and catering (social / corporate / wedding) businesses.

What will I be doing?

As the Event Services Manager / Senior Event Services Manager, you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively with the Sales & Catering team members responsible for booking various group and catering businesses, as well as all other department staff members who will be involved in carrying out the needs of a group/guests.
• Ensure that all bookings are focused to yield maximum revenue per available function room.
• Response for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with Conrad Singapore Orchard
• Develop creative and attractive menu presentations for potential clients.
• Maintain an active trace / follow-up system on all personal sales calls and inquiries.
• Finalize all bookings, maximizing all revenue potential by upselling in all revenue producing areas while satisfying client needs.
• The ability to act as the liaison between the client and the hotel for all of the client’s needs (i.e. Hotel rooms, catering & events, audio visual, food tasting, transportation, off-site event recommendations).
• Have an excellent knowledge of hotel facilities, capacities and dimensions of the hotel’s function spaces.
• Review all function spaces with the Banquet Manager in regards to any requirements for a function.
• Maintain the policies set forth in the group sales / catering sales contract (i.e. deposits, cut off dates, attrition, rooming list, billing instructions).
• Conduct tours of the property with potential and existing clients.
• Provide input for weekly and monthly forecast.
• Coordinate with other departments on the needs of the group which will directly affect the department (i.e. amenities, arrival/departure time, deliveries).
• Plan and/or attend and/or participate in meetings with various operational departments as well as pre-convention meetings with groups to ensure on the quality of guest satisfaction.
• Achieve a yearly personal sales booking goal
• Listen and comprehend client’s need and goals.
• Actively participate in training opportunities
• Maintain a thorough concept of food cost and menu planning
• Respond to all telephone and walk-in inquiries regarding function spaces.
• Comfortably entertain appropriate clients.

Sales Administration

• Answer telephone inquiries and respond according to the Conrad’s standards
• Maintain an effective plan of correspondence.
• Prepare a monthly booking report and/or any other reports required by the Director of Catering
• To coordinate special events, promotions and publicity activities as assigned.
• Review all banquet event orders, daily and weekly banquet sheets to ensure accuracy in the content.
• Follow up on deposits made and ensure all payments are cleared after event.
• To update menu and price information when changes happen.
• Maintain all catering files in accordance with established procedures and standards.
• Maintain a friendly, caring and helpful attitude with clients, as well as other Hotel team members.
• Assist clients in the absence of a catering representative.
• Keep informed as to the daily hotel activities.
• Take ownership of the Delphi.fdc system.
• Find ways to make event services effort more effective and efficient through utilization of the Delphi.fdc system.

Generic Skills

• The ability to keep Director of Catering promptly and fully informed of all problems or unusual matters so that prompt corrective actions can be taken where appropriate.
• Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand.
• To be a sound analyzer and problem solver.
• To be a “do-er”, implementer, and action taker.
• Develop and use good business acumen and be a good “business operator”.
• Possess high level of accuracy and have an eye for detail, vigilantly attentive to detail, monitor quality and be obsessively service oriented.
• The ability to be versatile, flexible, show stress management, manage criticism and manage conflict effectively.
• Be a team player and have interpersonal sensitivity.
• Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels & Resorts
• Respond properly in any Hotel emergency or safety situation.
• Perform other tasks or projects as assigned by Hotel management and staff.
• Provide feedback in a timely, professional and constructive manner.
• Ready to support any operational crunch within the Hotel, off-site events or Hotel run events.
• Ready to support community initiatives by the Hotel as our contribution to society.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Event Services Manager / Senior Event Services Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• Excellent reading, writing and oral proficiency in the English Language
• Flexible with working hours, able to work weekends and public holidays when necessary
• Ability to communicate in a second language is beneficial
• Minimum 2 – 3 years previous catering sales / conference services experience
• Able to work under pressure
• Strong selling and client communication skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field

We are seeking a highly motivated and dynamic individual to join our team as an Assistant Guest Relations Manager. This role plays a crucial part in ensuring that our guests receive the highest level of service and enjoy a truly exceptional stay with us.

Key Responsibilities:

• Assist in managing and overseeing all aspects of the Guest Relations department.
• Welcome and assist guests, addressing their inquiries and concerns promptly and professionally.
• Handle guest feedback and resolve issues effectively to ensure guest satisfaction.
• Train, supervise, and mentor Guest Relations staff to deliver outstanding customer service.
• Collaborate with other departments to enhance the overall guest experience.
• Assist in monitoring guest preferences and ensure personalized service.
• Maintain records of guest interactions and feedback to identify areas for improvement.

Requirements:

• Previous experience in guest relations or front office management.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a proactive approach.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in relevant software and systems.
• A passion for delivering exceptional guest experiences.

Join our team at Shangri-La Singapore and be part of a dedicated group committed to delivering moments of joy and hospitality. To apply, please submit your resume and a cover letter showcasing your relevant experience and your enthusiasm for the Assistant Guest Relations Manager role.