Total 1,377 Command Center Analyst job vacancies in Jefferson Hills PA, 565 Coal Valley Road

Role Description

• All administrative activity
• Seeing to it that rules and laws are followed
• The efficiency of activity and personnel
• Development activities

Know-How

• Business know-how and the necessary education and training
• Quality know-how
• Personnel know-how
• Legal know-how

Responsibilities

• Supervising that company activity and reporting follow the law and other regulations, and that confidentiality is honoured
• Participating in monthly and yearly planning
• Risk management in administration
• Executive Board work Sales and Marketing

Decision making

• Participating in administrative decision making
• Implementation of a quality management system, its use and development
• Putting into practice the planned strategies

Selected candidates will be offered a 2-Year Contract with our Client in the Government Sector, with a view to convert to Permanent.

Senior candidates with more experience may be considered for the Senior or Lead Analyst role.

Key Responsibilities

• Maintain and enhance the Workday HRIS system for users.
• Establish and optimize scalable processes to ensure HR best practices.
• Identify opportunities for business process re-engineering (BPR) initiatives to enhance productivity by transforming, streamlining, and continuously improving work processes.
• Identify new Workday requirements, liaise with users to understand additional needs, and communicate effectively.
• Troubleshoot Workday technical issues promptly, identifying flaws and inefficiencies, and recommend solutions for long-term performance and security enhancement.
• Collaborate with agency leads and IT teams to resolve Workday issues, enhance user experience, and ensure consistent solutions across all agencies.
• Develop Workday guidelines, manuals, and conduct user training sessions.
• Conduct regular Workday reviews and generate reports on efficiencies and areas for improvement.
• Structure and prioritize agencies’ Workday requirements, engaging stakeholders for review, approval, and implementation.
• Stay abreast of the latest HRIS technology and best practices.

Key Job Requirements

• Diploma/Degree in IT, Project Management, or equivalent.
• Minimum 3 years of experience in an HRIS role, preferably working with Enterprise systems.
• Strong understanding of HR policies and hands-on experience in HR processes, with the ability to integrate them into the HRIS.
• Knowledge of Compensation and Performance processes, and familiarity with Public Service HR policies and practices preferred.
• Experience managing data, HR transactions, and processes in HRIS. Prior experience with Workday implementation and/or maintenance preferred.
• Ability to engage stakeholders, gather feedback, and collaborate on solutions effectively.
• Excellent written and oral communication skills, along with proficient documentation abilities.
• Comfortable working in ambiguous situations and considering long-term operational perspectives to address user-centric needs.
• Good planning skills to manage HRIS annual maintenance milestones and new initiatives, while keeping stakeholders engaged.
• Ability to thrive in a fast-paced environment.

About Risk Management

We live in turbulent and uncertain times, and Swiss Re’s vision of making the world more resilient through both our investment and our business activities is needed now more than ever. Risk Management is uniquely positioned to help make Swiss Re itself more resilient, enriching risk taking by using our accumulated risk knowledge, perspective, and experience. We help identify risks worth taking as well as steer away from risks that could destabilise the business. We deliver accurate valuations of the business to ensure appropriate reserves are available as well as providing in depth views on how business is performing. In other words, we help ensure the profitability of Swiss Re so that we’re around long-term to honour our promises.

About the Team

L&H Valuation forms part of the L&H Chief Risk Officer unit. The teams are accountable for independent valuation of Swiss Re's L&H business globally, with US GAAP reserves of more than USD20bn.

The L&H Valuation and Analysis Team is responsible for the production and analysis of quarterly and annual reserves for the Life & Health Reinsurance business written by Swiss Re. This includes business written across the world and covers all the lines of business that fall into L&H – mortality, CI, DI, longevity, as well as additional 'complex' products such as those with financial risk.

As well as production of the numbers, the team is responsible for ensuring timely and accurate information is fed back to the market units to ensure proactive decisions are taken to steer the L&H business in the best possible way

About the Role (Contract duration: 1.5 years)

This role is a key contributor to the development and implementation of processes for the International Financial Reporting Standard ("IFRS") 17 accounting standards for the Asia business.

Your main responsibilities will include implementation of IFRS reporting, including quantification of impacts, process set up, documentation and handover. Additionally, you will contribute to development and provision of the training process for the Asia actuarial team for IFRS17 reporting.

The key activities of the L&H Valuation team that you will be primarily responsible include:

• Support the production/review of the balance sheet and earnings under IFRS17
• Contributing to the establishment of a new IFRS17 end-to-end reporting process.
• Assisting in review and comment on global IFRS17 implementation approach in various areas.
• Support IFRS17 training and engage Actuarial team to prepare for the implementation. Understand the impact to earnings and balance sheet and provide insight to management
• Communicate the issues/challenges with senior actuaries or stakeholders on time
• Ad hoc assistance when needed for quarterly reserving and reporting processes of Asia business
• Assist in in-force data quality and proper determination of policy liabilities for Singapore Statutory

About You

• Strong knowledge and working experience in L&H business, plus the ability to communicate business needs with internal clients and external regulators is key to success in this role;
• At least 3+ years of L&H valuation or pricing experience in reinsurance, primary insurance or insurance consultancy;
• Attained or close to attaining fellowship in actuarial examinations;
• Excellent interpersonal, communication, organisational skills;
• Ability to balance rigorous technical requirements and business mind-set to be solutions oriented; Strong technical knowledge and the ability to analysis large amounts of data;
• A good understanding of IFRS 17 and MCEV. Knowledge in Singapore local reserving standard would be considered an advantage;
• Proficient in MS Excel. Knowledge of MS Access and/or SQL would be considered an advantage.

Responsibilities:

• Provide initial investment review and screening of prospective investment opportunities
• Building and maintaining detailed financial and valuation models
• Creating presentations for investment proposals and other purposes
• Delivering first class analysis, insight and research on potential investment opportunities
• Coordinating and conducting due diligence on prospective investment opportunities
• Monitoring existing portfolio companies
• Supporting senior colleagues as required

Qualifications and Experience:

• Ideally completed a degree in a technical discipline with an outstanding academic record
• Strong education background
• A minimum of 6 years’ experience in an analytical role
• Strong candidates from other disciplines with real interest in energy and energy transition
• Strong quantitative, analytical skills, excel and power point capabilities
• Experience in industry due-diligence and financial modelling
• Participation in investment banking training program is an advantage
• Understanding of global energy markets preferred

Personal Characteristics:

• Strong technical and analytical skills
• Great attention to detail
• Able to work under pressure, meet deadlines and multi-task in a fast-paced environment
• Highly motivated and able to flourish in a high-commitment environment - we are looking for a self-starter with an entrepreneurial spirit
• Humility: Humble, down-to-earth and eager to learn
• Enthusiastic and willing to contribute wherever it is needed
• Results oriented, disciplined, able to synthesize detailed information
• Team player, with an open non-political style and a high level of personal integrity
• First-class communicator

Client Intro:

Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.

Job Responsibilities:

• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements.
• Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Translate technical limitations to the end-users and collaborate to find alternative workarounds.
• Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
• Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.

Job Requirements:

• Salesforce Administration Certified
• Experience working in an Agile/SAFe Environment
• Knowledge or understanding of project lifecycle.
• Knowledge or working experience in logistics is preferred but mandatory.
• Proficient in Microsoft applications, including Visio
• Excellent communication and active listening skills with people from diverse culture and background.
• Strong documentation and writing skills
• Excellent analytical and problem-solving capabilities.
• Strong sense of ownership for project/tasks and responsibility.
• Always begin with an end in mind with strong desire to make our customers happy.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at susmita.sahu@adecco.com.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Job Responsibilities:

Actively making FAQs refinement, recommend CSOs training needs based on customer experience.

Job Requirements:

Possess a recognised Degree relevant in the service industry.

Have at least 3 years of relevant experience in contact centre industry including data/trend prediction & analysis, self-help migration.

1 - Customer Technical Support (P2 - Intermediate)

2 - English (A1 - Elementary)

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at saghana.sithara@adecco.com
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Roles & Responsibilities

At 7+ Academy, we’re proud to offer innovative products that meet the needs of our customers. To help us continue expanding our offerings, we’re in search of a Business Analyst to join our growing team in Singapore. This role will take charge of understanding and refining our business and operations.

Responsibilities:

• using data modelling techniques to identify ways in which the company can operate more effectively.
• communicate with senior management to find out what they hope to achieve.
• formulate ways for businesses to improve, based on previous research and data analysis.
• oversee the implementation of new technology and systems within the group.
• understand how the company is doing, explore different solutions, their risks, benefits and impacts.
• proposing solutions to senior management, and keeping them updated with progress.
• creating documents to outline the proposed changes and the steps involved.
• overseeing the implementation of new technology or a new approach.
• contributing to training and support for people affected by new systems and processes.

Requirements:

• Bilingual in English and Chinese.
• Good education and first degree (Master's degree in Business is a plus).
• Minimum 5 years experience in a business analyst role.
• At least 3 years experience in a retail or related industry.
• Commercial awareness and problem solving skills.
• Good understanding of the China education system.
• Highly motivated, good working attitude and strong sense of responsibility;
• Experience in working in a multilingual and Chinese environment.

We offer an attractive package with excellent employee benefits, conducive working environment and career growth potential. Remuneration and benefits will commensurate with qualifications and experience.

Interested candidates are invited to apply online stating your current and expected salary and date of availability.

Reporting to the Regional Business Controller APAC, the Finance Analyst is to support the Regional team on business controlling functions so that financial reporting, systems and procedures meet the organization's short and long-term business objectives and comply with accounting principles and Group standards. Activities may include financial analysis and planning, reporting, costs control, system update, budgeting and forecasting.

As the Regional Finance Analyst APAC, the position holder will be part of the Controlling regional team of Urgo Medical APAC based in Singapore, working closely with the APAC Business Controlling team, Finance regional team and local Controllers.

Essential Duties & Responsibilities

• Prepare and deliver accurate monthly financial closing reports, ensuring they comply with company policies and financial regulations
• Participates in the reconciliation between statutory and management accounts
• Support Business Controller in analysis of forecast, budget, actuals and other specific business dynamics in Asia Pacific
• Assist in optimizing consolidation processes and tools; ensures appropriate analytical accounting and reporting on a monthly basis, in line with Corporate policies
• Support Business controller for our healthcare business unit in APAC , providing robust support on financial and business controlling matters to ensure optimal financial performance and compliance
• Utilize SAP for financial reporting and maintain up-to-date pricing and data entries to support operational efficiency
• Assist in the consolidation of financial reporting and data across the APAC region
• Supports the regional team on any other key business topic
• Perform any other ad-hoc tasks as required.

Knowledge, Skills & Abilities

• Bachelor’s degree in finance or accountancy or related subjects
• Excellent analytical/ problem solving skills and critical thinking abilities
• Strong can-do attitude: Innovative and collaborative with a passion for quality and efficiency
• High proficiency in Excel and PowerPoint and ability to learn/leverage digital tools & financial modelling techniques
• Ability to take initiatives and work with ambiguity in an unstructured environment
• Excellent interpersonal and communication skills, both oral and written (in English)
• Knowledge in Power BI, SAP & Salesforce is preferred

Job Description:

DC Byte is the leading provider of commercial research and consultancy in the field of data centres and digital infrastructure. We are changing how market developments are being analysed and tracked through our unique property management platforms. We have grown from a concept to a profitable platform and consultancy in five years, with locations in London, Washington DC, and Singapore.

Our research and team have been quoted by leading publications such as the Straits Times and Nikkei Asia. Decision makers at global leading firms – ranging from operators, real estate advisors and data centre operators – use our Premiere Analytics Platform. Our clients are made up predominantly of the leading data centre operators, REITs, funds, and developers. Our data has been cited in investment decisions by publicly listed firms, with clients often leveraging our analytics and insights. Our team of analysts are regularly invited to industry events and investor briefings to weigh in on the industry dynamics and outlook.

We are looking for motivated individuals to join our team and help expand our global offering. Our ideal candidate would be professional and outgoing, with a passion for international business analysis. The role offers rapid career progression in a fast-growing global industry, with potential opportunities for travel and work abroad. Building relationships with our customers and with the data centre community sits at the core of the role, so interpersonal networking and communications skills are essential.

ROLE

Analysts are members of the Advisory team, working with a wide range of clients to evaluate the market and economic feasibility of hotels, mixed-use resorts, and leisure destinations around the world. The Analyst is an entry-level position for a real estate professional who is highly numerate, comfortable with quantitative data and analysis, liaising directly with clients and responsible for the delivery of assignments. The Analyst

reports to the Studio Director.

RESPONSIBILITIES

• Collaboratively plans and performs research and data collection activities

• Designs and supports engaging workshops with internal teams, clients, and other stakeholders

• Analyzes qualitative and quantitative data from multiple sources to determine impact on the client’s development opportunity

• Uses interdisciplinary thinking and collaboration to ground all ideas in research insights and constraints

• Possesses a broad understanding of geography, economics, and global affairs

• Works closely with the Senior Consultant and Advisory Studio Director and team to ensure project succes

EXPECTATIONS IN THE ROLE

• Competent with research methodologies and activities, along with working with both qualitative and quantitative data

• Graphically visualizes information and ideas, effectively uses charts and graphics to represent and communicate findings and complex ideas

• Strong and persuasive writer, able to describe work process clearly and succinctly, options for consideration, findings, recommendations, and communications

• Demonstrates strong collaboration skills to achieve extraordinary outcomes

• Some travel may be required

REQUIREMENTS

• A degree in real estate, economics, tourism, or related field

• 1+ year of professional experience

• A background in real estate/hotel development and/or consulting is preferred

• Strong organizational and analytical skills

• Ability to work in a team environment under pressure

• Critical and creative thinker

• Clear communicator and presenter of ideas, findings and/or point of view

• Able to work on multiple projects simultaneously

• Highly numerate and competent with Microsoft Excel spreadsheet modelling

• Well-travelled with a broad understanding of geography, economics and global affairs

• Organizational skills are essential and good coordination of project administration and internal corporate support

• A passion for leisure and tourism, and a solid understanding of the hospitality sector

• Second language is an advantage

Responsibilities

• Support and provide mechanical engineering design
• Handle design works and/or project management relevant to ACMV, Fire Protection, Sanitary and Plumbing.
• Supervise and coach a team of engineers in mechanical services for the project from concept stage, design development, contract documentation, authority submissions, site administration to project completion
• Act as either Project Manager or Team Leader in projects.
• Act as mentor to new employees.
• Provide technical assistance to engineers.
• Advise engineers on the project administration and contractual issues.
• Conduct technical discussion on common design problems with engineers

Requirements

• Recognised Degree in Mechanical Engineering with PEB Singapore
• Candidate must have min 6 years of relevant working experience in design engineering of ACMV / HVAC, Fire Protection and Plumbing services with Engineering Consultancies in Singapore
• Proven track record of working across organization boundaries to define requirements, solve complex problems and drive programs to successful completion
• Good understanding of Singapore Code of Practice and local authority submission process (LTA / PUB / BCA)
• BIM and CAD capabilities (REVIT / Microstation / Autocad) will be added advantage

As part of a team of Customer Service Executives, you'll make outbound calls to deliver product updates to customers and meet performance targets set by your reporting Team Leader.

Job Description:

• Make outbound calls to customers to provide product updates and information by following prescribed script and FAQ.
• Engage with customers in a professional and courteous manner, actively listening to their needs and concerns.
• Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns.
• Achieve individual and team performance KPIs and goals.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Gather customer feedback and sentiments and escalate to the Team Leader for further actions.
• Maintains and improves service level quality by adhering to standards and guidelines.
• Handle ad hoc duties as required.

Job Requirements:

• Minimum 1 year of experience in outbound call centres.
• Insurance background will be preferred.
• Minimum GCE ‘O’ Level / Diploma.
• Excellent interpersonal and persuasive skills.
• A good team player with ability to multitask and meets stringent service standards.
• Proficient in Microsoft Office.
• Meticulous in documentation and fulfillment work.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.

At 7+ Academy, we’re proud to offer innovative products that meet the needs of our customers. To help us continue expanding our offerings, we’re in search of a Business Analyst to join our growing team in Singapore. This role will take charge of understanding and refining our business and operations.

Responsibilities:

• using data modelling techniques to identify ways in which the company can operate more effectively.
• communicate with senior management to find out what they hope to achieve.
• formulate ways for businesses to improve, based on previous research and data analysis.
• oversee the implementation of new technology and systems within the group.
• understand how the company is doing, explore different solutions, their risks, benefits and impacts.
• proposing solutions to senior management, and keeping them updated with progress.
• creating documents to outline the proposed changes and the steps involved.
• overseeing the implementation of new technology or a new approach.
• contributing to training and support for people affected by new systems and processes.

Requirements:

• Bilingual in English and Chinese.
• Good education and first degree (Master's degree in Business is a plus).
• Minimum 5 years experience in a business analyst role.
• At least 3 years experience in a retail or related industry.
• Commercial awareness and problem solving skills.
• Good understanding of the China education system.
• Highly motivated, good working attitude and strong sense of responsibility;
• Experience in working in a multilingual and Chinese environment.

We offer an attractive package with excellent employee benefits, conducive working environment and career growth potential. Remuneration and benefits will commensurate with qualifications and experience.

Interested candidates are invited to apply online stating your current and expected salary and date of availability.

Job Description

• Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
• Implement and support digital customer journeys to further improve both customer and employee experience in bank
• Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
• Ensure the smooth operational rollout
• Re-engineer the end-to-end process, analyse and review operations solutions
• Implement automation agenda to transform consumer banking operations
• To conduct requirement gathering workshop, Review and documenting requirements artefacts
• To review functional specifications and process define documents
• Coordinate and ensures UAT test plans and test case are executed within UAT schedule
• Post-production support, production issues review and track them to closure
• Work closely with regional teams and country teams to ensure timely delivery of project

Job Requirements

• At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
• Consumer Banking Operations
• Customer Centre
• Wealth / Loan / CASA product knowledge
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Interested applicants, please Email , and look for

johnwong@recruitexpress.com.sg

John (Joax) Wong

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R23117179

We regret that only shortlisted candidates will be contacted.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241