Total 1 Command Center Analyst job vacancies in Customer Service category in Petaling Jaya

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role overview:

We are seeking a dynamic and results-driven Call Center Executive (Outbound/Inbound) to join our team. As a Call Center Executive (Outbound/Inbound), you will be responsible for generating leads, cold calling potential customers, and promoting our products/services over the phone. The ideal candidate will have excellent communication skills, a persuasive attitude, and a passion for sales.

Responsibilities:

• Conduct outbound calls to prospective customers to introduce our products/services and generate sales leads.
• Present product information, pricing, and benefits to potential customers persuasively.
• Achieve and exceed weekly/monthly sales targets.
• Maintain accurate records of calls, interactions, and sales in the system.
• Handle objections and concerns effectively to secure sales opportunities.
• Build and maintain strong customer relationships through regular follow-ups.
• Stay updated on product knowledge, market trends, and competitor activities.
• Provide feedback to the marketing and sales teams to improve campaign effectiveness and sales strategies.
• Meet or exceed performance targets, including call volume, customer satisfaction scores, and sales quotas, as outlined by management.

• Proven experience in customer service, sales, or related field preferred.
• Excellent communication skills, both verbal and written.
• Strong persuasive and negotiation skills.
• Ability to work well under pressure and meet tight deadlines.
• Self-motivated with a positive attitude and high energy level.
• Good organizational and time management skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to handle rejection and maintain professionalism in challenging situations.
• High school diploma required; bachelor’s degree in Marketing, Business, or related field preferred.
• Prior experience in the industry related to the products/services being offered is a plus.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary