Total 1 Command Center Analyst job vacancies in Customer Service category in Kuala Lumpur

Responsibilities:

• Process all facility repair work request that come through the call center.
• Answer service requests and track, monitor and report on the status of all maintenance, repair work generated.
• Input and maintain data in the computerized maintenance management system.
• Update and input daily task sheets received from contractors.
• Contact suppliers for updates on work progress and advise customer of estimated resolution time.
• Collection, collation and maintenance of work document files and other data for the development of reports to evaluate responsiveness, cost effectiveness and efficiency of resources use.
• Administer the collection and collation of data for the reporting of historical and statistical performance.
• Coordinating work requests with contractors and subcontractors.
• Comply with all company policies and procedures including safety, health and environmental procedures.
• Ad hoc duties assigned by the immediate superior or Business Support Manager.
• Coordinate customer service activities at sites to provide consistent support and service, input information into and maintain the computerized maintenance management system database.

Requirements:

• Minimum Diploma or equivalent.
• Minimum 2 years customer service experience in a facilities maintenance environment.
• Pleasant and friendly mannerism, a sound knowledge of telephone etiquette.
• Basic computer knowledge/technological skills- the person should be adept in using Microsoft ( Words , Excel and Power Points ) and also email features ( Lotus Notes).
• Good verbal and oral communication skills - English and Malay language is a must where Cantonese will be added advantage.
• Ability to comprehend, capture as well as interpret basic customer information.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work well as part of a team - to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed.