Total 29 Brand Manager job vacancies in Legal / Public / Security category in Hong Kong

PRODUCT AREA

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

JOB DESCRIPTION

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

ADDITIONAL JOB DESCRIPTION

As a Policy Enforcement Manager, you will work with global teams to prevent violative content from appearing on the site with a focus on harassment. You will evaluate abuse trends and quality within vendor operations and develop creative solutions to address quality, workflows, and processes. You will also review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. In this role, you will review graphic, controversial, and offensive video content in line with YouTube’s Community Guidelines. You will be required to work on-call on weekends and holidays on a rotational basis. You will also be exposed to graphic, controversial, and/or upsetting content.

Qualifications

JOB RESPONSIBILITIES

• Research and stay up-to-date on key trends and suspicious patterns across policy areas.
• Oversee enforcement quality across policy areas, including calibrations with vendor teams.
• Work cross-functionally, think strategically, and keep our users safe while protecting free speech.
• Review graphic, controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
• Experience in content policy, anti-abuse or reviewing online content.
• Ability to work non-standard hours, including on-call rotation weekend and holiday hours.

PREFERRED QUALIFICATIONS

• Experience with identifying abuse trends or working in news or policy.
• Experience with SQL or large data sets and spreadsheet software and using data to drive strategy and business action along with strong problem-solving skills.
• Ability to build effective relationships with cross-functional partners across geographies.
• Excellent organizational, people management, and project management skills with good attention to detail.

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

Learn more: jti.com

Global Travel Retail (GTR) is among the largest volume markets in JTI, operating in 160+ countries with 37 brands. We sell JTI products to international travelers in various channels (airports, border shops, ferries, diplomatic shops, etc.) and aspire to become the No.1 Tobacco Company in Travel Retail.

GTR is a highly culturally diverse market with employees from 37 nationalities working across the globe, with the market HQ based in Geneva and several Regional Hubs around the world.

What this position is about – Purpose

The GTR Legal Manager will be responsible for providing legal advice to the GTR business on all legal matters affecting its operations. The aim is to achieve corporate and commercial objectives in a manner that ensures compliance with the law and appropriate monitoring and management of legal risk.

The Legal Manager will be responsible for all legal matters (marketing activities, products regulation, contracts, etc.) for the ASIA and MENEAT Hubs and act as 1st point of contact for the business teams. Active participation in business meetings as well as collaboration with Market and HQ Lawyers and other Legal and Regulatory Affairs functions are key.

What will you do – Responsibilities:

• Performs legal advice on Tobacco regulations to the business teams in the ASIA and MENEAT hubs and to GTR central functions. Performs complex research and analysis of local laws in GTR markets with a focus on product regulation and marketing activities.
• Works in close collaboration with Market Lawyers.
• Analyzes the potential impact of anticipated regulations and actively supports the Corporate Affairs Department in its advocacy efforts
• Responsible for the review, drafting, and legal negotiation of GTR agreements in the Regional hubs he/she is responsible for (e.g. sales and distribution agreements and on Smoking Lounges agreements).
• Supports the development of the GTR Route to Market strategy in these markets
• Works closely with the Legal Director on a variety of topics, such as the implementation and monitoring of JTI's Competition law Policy and International Economic Sanctions. Responsible for the preparation of training materials for these matters, including delivering the necessary training to GTR colleagues
• Closely cooperates with external counsels and ensures the quality of outsourced legal advice as well as cost control/follow-up

Whom are we looking for – Requirements:

• University Degree in Law
• Minimum 8 years of work experience in a law firm and/or multinational corporation
• Capacity to work autonomously and make effective decisions quickly, capacity to prioritize a diverse workload.
• Strong negotiation and excellent communications skills, cultural sensitivity, business and results oriented.
• Demonstrated competence as a practicing lawyer in international business transactions, contracts, distribution, and competition/antitrust areas as well as regulatory issues.
• Experience in the Travel Retail Industry is not required
• Fluency in the English language both written and verbal
• Fluency in Mandarin is an advantage.

EDP Renewables is the main subsidiary of EDP Group), a global leader in the renewable energy sector and one of the world’s largest wind producers. With its headquarters in Singapore, EDP Renewables is the leading sustainable development hub for the Asia Pacific region with activities across nine different markets. Our activities are focused on the design, development, management, and operation of renewable energy sources, namely solar, wind, as well as new technologies such as storage.

EDP is a global energy group leading the Energy Transition, Innovation and Sustainability. Using the technology of the future, we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contributions to society. To achieve our goals, we aim to attract diverse people with high potential through the professional opportunities we create.

Join us to be part of a renewable energy leader that reinvests in society through sustainable projects and social as well as cultural causes. You will have the opportunity to actively participate in our global transformation, by changing tomorrow now.

Responsibilities

• Extend EDP/EDPR SOC vulnerability management activities and SIEM monitoring to cover EDPR Sunseap's environment.
• Validate the operational security reports produced by the EDP/EDPR SOC and lead the resolution initiatives on EDPR Sunseap.
• Lead and follow-up Security Incidents and Crisis Management in the face of Security Incidents.
• Define an incident response plan and identify roles responsible for carrying out mitigation efforts.
• Test periodically the incident response plan and EDP/EDPR Group’s overall coordination.
• Propose and ensure the implementation of the EDPR Sunseap Security Roadmap of initiatives, in order to protect its assets against risks and threats.
• Whenever requested, know and investigate the vulnerabilities of the Information Systems, applying this knowledge to determine vulnerabilities in the EDPR Sunseap infrastructure and define the respective mitigation actions.
• Design and implement Security operations processes, including Security Incident Management and Security Vulnerability Management (in alignment with EDP/EDPR processes).
• Participate in the activities aimed at protecting the EDPR Sunseap IT assets in terms of Information Security, through the monitoring, detection and resolution of Security incidents, as well as the respective mitigation of the risks identified.
• Define, together with the Business Units, the monitoring scenarios in the context of the Business processes that may constitute Security incidents.
• Define Security requirements in projects and services.
• Perform information security activities such as vulnerability management, application development security, business continuity, networking, risk management, etc.
• Perform first-level incidence responses and computer forensic activities whenever integrated into technical teams when requested.
• Identify, extract, preserve and document evidence of security incidents in the EDPR Sunseap information systems (aligned with EDP/EDPR security teams).
• Collaborate with IT teams and business areas to develop information security activities, such as training, awareness, or exercises.

Requirements

• Degree/Diploma in IT or equivalent
• Possess a minimum of 3-year work experience in IT Security field
• Possess a valid Industry-accepted IT Security Professional Certifications (such as CISSP, CISA or equivalent)
• Knowledge of International Standards and Best Practices for IT ( ISO/IEC 27001, NSA Security Guidelines)
• Good written and verbal communication skills.
• Ability to work in a collaborative environment and with global teams.
• Ability to critically analyse and focus on problem solving.
• Commitment to quality delivery.
• Knowledge of the Energy & Utilities (valued).
• Value alignment: stewardship, collaboration, innovation and with a spirit of excellence

When you join EDP Renewables, you will have access to:

• Professional experience in a leading global company in the renewables industry with flexible work conditions
• Recognition through remuneration compatible with the role and other additional benefits
• Opportunities for personal and professional development, e.g. cross-cutting projects, mobilities and volunteering

About EDP Group:

As a socially responsible company, we incorporate our values and practices with the principles of Diversity and Inclusion. To achieve all our objectives, we intend to attract, develop and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organisation. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of the EDP Group.

What makes us proud as an employer:

• TOP Employer Europe 2021 certification
• Bloomberg Gender Equality Index 2021
• Top Workplaces US 2021
• Certification in Conciliation (Excellence) by the Más Familia Foundation

PRODUCT AREA

Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. By scaling decades of frontline experience, Mandiant helps organizations to be confident in their readiness to defend against and respond to cyber threats.

ADDITIONAL JOB DESCRIPTION

As a Strategic Services Function Manager, you will blend risk assessment, strategic planning, and client collaboration. You will manage a team of cyber security consultants. You'll conduct in-depth cyber maturity assessments, develop forward-thinking strategies, and lead realistic simulations that help clients prepare for and respond to cyber threats.

In this role, you will identify vulnerabilities and develop actionable mitigation plans. You'll empower clients with data-driven insights, enhancing their security posture.

Qualifications

JOB RESPONSIBILITIES

• Manage and inspire a highly skilled team towards surpassing our goals by driving performance and outcomes, while managing workload, scheduling resources, and ensuring the quality of their output.
• Foster expansion in the APAC region for our Strategic Services Practice through the identification and advancement of opportunities, aiding in the creation and development of Statements of Work, and participating in responses to RFPs/RFIs/RFQs. Promote a culture of continuous learning and development within the cyber security practice.
• Perform in-depth assessments to identify and analyse cyber vulnerabilities and threats. Prioritize risks based on their potential impact.
• Craft cyber risk mitigation strategies, ensuring alignment with regulations (e.g., GDPR, ISO 27001, NIST/CIS Controls).
• Collaborate with clients to tailor cyber security solutions. Generate clear reports and presentations explaining risks and mitigation plans. Scope and propose solutions to clients.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Information Security, Computer Science, or a related field, or equivalent practical experience.
• 10 years of experience in cyber security with a risk assessment focus.

PREFERRED QUALIFICATIONS

• Master's degree in a relevant field.
• Professional certifications in cyber security (e.g., CISSP, CISM, CRISC)
• Consulting and/or project management experience, and experience leading cyber security assessments, including Table-Top Exercises (TTX).
• Knowledge of security frameworks (e.g., ISO 27000, NIST CSF).
• Ability to present complex security concepts to varied audiences (e.g., technical and executive).
• Excellent communication and problem solving skills.

Global asset manager is looking to hire a paralegal to be part of the legal team. As part of a small collegiate team you will be responsible for a broad range of legal support including assisting with reviewing and commenting on a broad range of fund documents, legal documents and general agreements. You will also assist with some company secretarial matters and assist with other ad hoc legal matters. The successful candidate will possess approximately 3-6 years of relevant experience. Prior experience within asset management or funds experience gained with a law firm is preferred. Smart candidates wanting to reskill with other experience (such as general corporate) will be considered as long as they are willing to learn - training will be provided. Fluency in English and Chinese (spoken and written) is required.

Responsibilities: Manage IT projects mainly focusing on both infrastructure (1 role) and application development (1 role). Be the change agent to drive changes and delivery within the IT department while maintaining alignment and deliver impact to business team. Act as point of contact to interface with multiple stakeholders including our client, internal service teams, system vendors on regular basis Maintain and monitor the service level requirement and standard performed by the service providers, handle client’s requirement and issues management Perform high level problem management and to escalate and liaise with other service teams to get appropriate support and resources in dealing with problems/risks Conduct monthly report and service review, trend, and root cause analysis, identify and lead continuous improvement plan for the Client   Requirements Bachelor’s Degree in information technology or relevant discipline Good command of spoken and written in Cantonese. Minimum 10 years relevant experience in IT Project Management open to both agile and waterfall. Good interpersonal and communication skills with both IT team and business Team. A proactive self-starter with the ability to work as a team, independently and under pressure Customer-focused and strive for high quality service & continuous improvement

Your new company This top-tier bank is looking for an experienced Compliance expert to act as the Assistant Compliance Manager in guiding the team. With an aggressive growth plan and the vision to become a better leader in its field, it continues to gain market share over its competitors. Your new role As a crucial member of the team, you will report to the team head and monitor the compliance control of the Bank across all businesses. Develop and maintain a comprehensive compliance framework, including policies, procedures, and controls. Conduct compliance risk assessments and implement appropriate mitigation strategies on all business matters. Collaborate with internal stakeholders, such as internal control, compliance, and operations, to ensure consistency and alignment on compliance matters. Liaise with regulators, including HKMA, SFC and IA, etc. Conduct regular compliance training for employees. Prepare and submit timely compliance reports to senior management and regulatory bodies as required. What you'll need to succeed Minimum of 3 years of experience in compliance roles within the banking industry, with a focus on regulatory compliance / compliance assurance. Strong knowledge of regulations, including but not limited to, HKMA and SFC regulations. Good command of both spoken and written English and Chinese, and Mandarin proficiency is an advantage. What you'll get in return Competitive compensation package alongside consistent career development Opportunities to work with experienced compliance specialists within the field Involvement in regional compliance projects Lead and transform the strategy and future of a well-established team What you need to do now If you are currently looking for a new role within the Banking and Financial Services AML/Compliance function, or potentially exploring the market? Feel free to contact me on +852 2230 7439 for a confidential discussion, and send me your CV to obe.kau@hays.com.hk or visit our Banking page here: https://www.hays.com.hk/jobs/banking-jobs/

Responsibilities: Develop bank wide internal related framework and mechanism Conduct risk based on-site or off-site reviews and inspections to assess the effectiveness of internal control framework; Identify, inspect, and report internal control weaknesses and recommend corrective actions or enhancements for implementation Monitor and evaluate the effectiveness and efficiency of the remediation implemented Develop and maintain the bank's Policies and Procedures management framework; Maintain the bank's consolidated policy list Handle ad-hoc tasks including providing advice to business units from internal control perspective Requirements: Minimum 3 years of relevant work experience in compliance, internal control, risk management or internal audit in financial industry Experience in writing internal policies and procedures; management reporting (both Chinese and English) Project management experience in running bank wide projects Experience in data analysis, utilizing statistical tools and modeling to identify risk areas Strong analytical, organizational, written and oral communication skills; ability to manage multiple projects and work under pressure

Responsibilities and Duties Draft, review and negotiate legal documents relating to all aspects of the bank's business based on Chinese laws and regulations Identify potential legal issues arising in business operation and providing legal solutions Be responsible to prepare relevant reports or presentations in accordance with the requirements from Head Office; and be proactively in charge of communication with Head Office. Liaise and collaborate with external lawyers,and supervise external legal advisers Conduct legal research relate to cross border laws and regulations, and carry out legal training Review and update legal related policies and procedures Prepare various legal risk reports Supporting the Head of department in respect of legal risk management Handling ad hoc projects and tasks assigned by the Head of department and/or Head Office Job Skills and Qualifications Has PRC Legal professional qualification certificate, with at least 5 years of experience in the legal, banking industry. Experience with top international law firms, or as in-house legal counsel with bank is preferred Has the potential and aspiration to become a capable team head for the PRC Legal team. Familiarity with Microsoft Office and Kingsoft (Word, Excel, and Powerpoint) Adaptability and a willingness to co-operate in a diverse environment Professional proficiency in English and Mandarin

Job Responsibilities - Design, plan and implement the Counterparty Credit Risk Management Framework to ensure Counterparty Credit Risk in the Bank is adequately and appropriately managed under the supervision of Market Risk Head - Perform daily risk management and assessment of OTC derivatives products including FX, IR, Equity, Commodity and structured products - Produce risk monitoring reports including risk attribution analysis, concentration analysis, wrong way risk, stress testing, material risk identification and risk mitigation - Maintain active working relationship with internal stakeholders to ensure risk and control issues are identified and addressed - Use strong analytical skills to conduct investigations into market risk and modelling issues - Provide assistance in new product review and assessment from counterparty credit risk management perspective - Provide assistance in counterparty credit risk related regulatory examination and auditing tasks Job Requirements - Bachelor Degree or above with major in Finance / Financial Engineering / Risk Management / Quantitative Finance is preferred - FRM or CFA is a plus - More than 3 years of professional work experience in financial services preferred - Work independently and proficient in Excel / Access for large/complex data analysis, and Powerpoint / Word for presentation - Proficient in spoken and written English and Chinese (including Mandarin) in a must

Job description Perform AML compliance functions Familiar with KYC/CDD documents requirements Perform AML research and review on the hit transaction and customer records Assist in formulating and maintaining AML/CFT policies and procedures Perform AML review, management reporting, compliance monitoring and other AML compliance related tasks as may be required by regulators Ensure the Bank's operations meet all AML/CTF legal and regulatory requirements as well as industry guidelines and practices Collaborate closely with supervisor on the implementation of AML policies and processes as well as the production of relevant AML metrics Ad-hoc tasks as assigned by supervisors Eligibility: University graduate with major in business, finance, banking, law or relevant areas Minimum 3-5 years relevant AML experience ACAMS or HKIB AAMLP will be a plus Familiar with Hong Kong and international legal and regulatory requirements and standards on AML/CFT Good analytical and communication skills Self-motivated, independent and able to work under pressure Good command of both written and spoken English and Chinese, including Mandarin

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Risk and Compliance - Retail Risk Analytics Department Hang Seng's Risk and Compliance ("RKM") strives to maintain a well-balanced risk profile for the Bank while enabling businesses to thrive. Our team actively manages a varied and dynamic range of risk types. We are dedicated to collaborate with businesses, other functional units and regulatory bodies to develop and implement robust and customized risk management frameworks and measures to maintain the strong market position of the Bank. Retail Risk Analytics - actively manages a varied and dynamic range of credit risk types via developing and implementing credit risk models for provisioning, stress testing and regulatory capital; execution of an effective non-financial risk (i.e. model risk) and internal control framework and coordinating with Business and Finance on various matters relating to capital management and business decision of the Bank. We are currently seeking a high caliber professional to join our department as Senior Retail Risk Analytics Manager. Principal responsibilities Support the review on the end to end IRB regulatory reporting process, control and data management framework for risk reporting covering all models under different regulators. Ensure the process and IT map are effectively designed, operating and documented. Monitor the linkage to Risk and control assessments through regular governance Be able to perform regulatory analytics and reporting activties independently Engage with stake-holders to proactively support business initiatives and provide recommendation based on analytical approaches. Identify, classify, define and document in the appropriate data inventory system the data definition, trusted data sources of the input data variables for regulatory capital model. Work with different stake-holders to understand the data elements and document the underlying data processes for model processes. Prepare standard processes and service levels to allow the sharing of best practice; support functional activity and/or work with HSBC Group across region or specific function Requirements University degree in Statistics, Economics, Management Sciences or a related discipline Minimum of 8 years' experience in credit risk management or related with sound knowledge of risk analytics is preferred Proficiency in data analyses using statistical or programming tools such as SAS, Excel and SQL is a must. Experience in Microsoft R / Python is an advantage Hands-on experience and knowledge in risk analytics, especially IRB capital models and regulatory reporting. Experience in credit risk management or related with sound knowledge of risk analytics and regulatory requirements is preferred Excellent communication, analytical, project management and interpersonal skills Self-motivated, with the ability to meet tight deadlines and make decisions independently Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Candidates with less relevant experience will be considered for the position of Retail Risk Analytics Manager. Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Hang Seng Investment Management Limited Established in 1993, Hang Seng Investment Management Limited ("HSVM") is a wholly-owned subsidiary of Hang Seng Bank Limited, and is one of the largest Hong Kong homegrown asset management companies. HSVM specializes in Hong Kong and China markets and is committed to offering retail and institutional investors with a comprehensive range of investment products including ETFs, index tracking funds, actively-managed equities and fixed income funds, retirement funds, as well as institutional and corporate portfolios. We are currently seeking a high caliber professional to join our department as Compliance Manager. Principal responsibilities Foster a positive culture of compliance by working proactively with the business line, global function, Operations, Business Risk and Control Management and other compliance professionals to ensure that best practices are followed in accordance with the applicable laws, rules, regulations and internal policy Follow prescribed issue escalation protocols, monitor business activities, and revise procedures Serve as regulatory coordinators for a specific regulation Advise and guide assurance teams within Regional and Global Business Compliance teams on all Regulatory Compliance matters; assist and help promote the development and effectiveness of the regional / country / global business assurance team activity Support the Group's Regulatory Compliance strategy by identifying, informing and advising Senior Management of any developing issues and trends that may impact or be relevant to the Group's management as appropriate of Regulatory Compliance risk Carry out impact analysis and advice on regulatory change; drive co-ordination and execution of the various Regulatory Compliance change work streams and embed Operating Model changes while ensuring alignment with Global Standards Establish management and administrative procedures and processes for Hang Seng Investment Management Limited (HSVM) to ensure adherence to policies and manage operational risk Requirements University degree or professional qualification in Law / Finance / Accounting / Business Minimum of 3 years relevant experience in regulatory compliance function Excellent communication and interpersonal skills, with experience of dealing with executives at all levels including the capacity to articulate the case for risk management and policy in the language of business Ability to develop practical and cost effective solutions to complex issues. Experience of dealing with regulatory matters and confident interaction with Regulators. Experience of interpreting and analysing a large volume of information and / or data and provide succinct summary for management. Experience of working within a matrixed environment preferred including reporting internationally. Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Ability to lead change in Hang Seng Bank / HSVM, contributing to joining up with the other teams in Risk and Business globally. Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. WPB Chief of Staff We are currently seeking a high caliber professional to join our department as Manager, Fraud Management (Fraud MI). Principal responsibilities To extract, collect, consolidate, monitor and keep track on various Management Information (MI) data to manage Fraud Operations, Fraud Management Team and fraud related reporting. To follow up with issues identified and obtain root cause analysis, damage control, preventive/mitigation measures, risk assessment and path to green solutions to improve the MI data. To consolidate and present the MI data to various local or regional team stakeholders and governance meetings. Requirements University graduate or above, major in data analytic / statistics / programming will be an advantage. At least 2-5 years' working experience in risk controls, incident management or governance / risk related field. Programming knowledge with Python and/or SAS system will be an advantage. Experience in analysing and presenting management information in a precise and innovative way. With depth knowledge of fraud risk management, MI reporting and analysis, service level monitoring and reporting. Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. WPB Chief of Staff We are currently seeking a high caliber professional to join our department as Manager, Fraud Management (Event Resolution). Principal responsibilities To manage and coordinate fraud incident events to minimize fraud losses and risk exposure of WPB. To ensure root cause analysis, damage control, preventive/mitigation measure management, risk assessment, timely & proper escalation and governance are conducted for fraud incident events. Post incident event management - reporting in governance forum, actions tracker and monitoring. To conduct regular complaint case review to keep track on NPS, customer pain points resolution, and to improve customer experience. Requirements University graduate or above, major in risk management will be an advantage. At least 2-5 years' working experience in risk controls, incident management or governance / risk related field. Experience in leadership and root cause analysis skills will be an advantage. Experience in analysing and presenting management information in a precise and innovative way. With depth knowledge of fraud risk management, incident management, criminal investigation experience, good analytical skill and fraud control operational procedures Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.