People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world.
Job Description
- The strategic function is to create and manage long-term relationships with customers.
- Account professionals work as trusted advisors to shape solutions and solve our customers' most critical business problems.
- Members of this job family are accountable for overall profitable growth and exceptional delivery.
Essential Job Functions:
• Manage client accounts, ensuring that client needs are met, and solutions are delivered effectively.
• Support the development and execution of account strategies and contribute to profitable growth.
• Maintain regular client communication, building strong relationships and delivering exceptional customer service.
• Collaborate with cross-functional teams to execute account-related projects successfully.
• Identify and pursue upsell and cross-sell opportunities to grow the account portfolio.
• Participate in preparing and delivering client reports and presentations.
• Actively monitor industry trends and adapt account strategies accordingly.
• Support and mentor junior account management professionals in their growth.
Basic Qualifications:
• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Demonstrated success in account leadership roles, meeting or exceeding sales and revenue objectives and building client relationships
• Leadership and strategic planning capabilities, effective communication skills, and a history of contributing to business growth
• A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
• An advanced degree in a relevant field is a plus
• Relevant certifications such as Certified Account Executive (CAE) or Certified Strategic Account Manager (CSAM) are a plus
