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Pixlr is on the lookout for a passionate soul who’s able to drive overall online business to greater heights (both financial and corporate metrics), and has what it takes to support the company’s corporate strategy with data-driven insights. If you have a knack of solving business solutions by fusing specific knowledge of the business with the knowledge of systems technology, then you’re the one we’ve been waiting for! Come talk to us now.
The Job:
The Person:
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Pixlr is on the lookout for a passionate soul who’s able to drive overall online business to greater heights (both financial and corporate metrics), and has what it takes to support the company’s corporate strategy with data-driven insights. If you have a knack of solving business solutions by fusing specific knowledge of the business with the knowledge of systems technology, then you’re the one we’ve been waiting for! Come talk to us now.
The Job:
The Person:
Official account of Jobstore.
Job Summary:
Operations Project Manager – Marketplace Support
Location: Europe / MFX
Division: Marketplace Support
Contract Terms: Full Time Permanent
THE TEAM
Marketplace Support is positioned at the intersection of Product, Technology, and the Fan. Our team’s purpose is to provide the best possible fan experience by aligning the efforts made by Marketplace and Enterprise teams to the needs of our Artist and Venue clients that delivers the premium fan experience.
THE JOB
For highly skilled Operational Leads, Client Support, and Event Specialists looking for a challenging role and growth in the organization, the Operations Project Specialist is an exciting position that sits on the cutting edge of support for Ticketmaster’s growth initiatives.
Essentially, the Operations Project Manager oversees and manages requirements, timelines, spec creation, review and distribution, QA, operational fulfilment, and settlement requirements for assigned national and/or global tour projects initiated through TM Music, segment and regional leadership, or Marketplace teams.
Requirements gathering from key contacts within the TM Music and regional teams to properly set EP configuration and timeline expectations based on project complexity and client requirements.
Spec creation, review and distribution includes providing involved TM local market operational teams with critical EP configuration information in a timely manner and provide a means to clarify and/or facilitate required settings through email, conference calls, or meetings prior to onsale.
WHAT YOU WILL BE DOING
Primarily responsible for all aspects of tour operational execution, liaising between the TM Music team and regional leadership, Marketplace, and other internal clients & stakeholders: including scope of definition, work breakdown, status reporting, scheduling and timelines, quality, and resource commitments for project(s).
Responsible for leading and maintaining the day-to-day flow of information on tasks in production for each phase of a tour.
Co-ordinate the internal distribution of information received from TM Music clients or from the International Artist & Promoter Relations team, as related to particular tour specifications to ensure consistency and accuracy of event builds to match client requirements at tour level, including where the tour spans multiple platforms (i.e. Host, TicketWeb, Universe).
Act as a single source of event/onsale information for tours which are being co-ordinated by the OPM function, and to manage the circulation of this info to all relevant teams.
Work with your colleagues and leadership in the Marketplace Support team to develop a best practice for devising and distributing tour level specifications to answer the requirements defined to you for each managed tour (for example Primary Act usage, Tour Naming, Ticket limits, Presale configurations including naming and password details, listing of any tour level T&Cs, delivery methods, activation of fan-to-fan exchange, seat map configuration, etc).
Ensure regular contact with colleagues in the EMEA Microflex Support & Ops team to ensure the development of Tour specifications and their implementation for global / international tours is aligned.
Communicate between all key stakeholders of status of projects and continually assess the working timeline for potential issues and advise.
Liaise with local Field Operation teams to ensure full pre-onsale QA testing and checks on events as well as all offering requests have been submitted in a timely manner.
Help define support for TM local markets, channel support groups, and other internal TM departments related to general Event Management questions, support and diagnostics for standard events and advanced products.
Partner with Regional Operations leads to facilitate new product integration & Best Practices into daily Event Management workflow.
Ongoing project support through the life of the event.
Prepare reports by collecting, analysing, and summarizing information.
Maintains process / metrics / reporting systems by researching and resolving problems, maintaining system integrity and security.
Event Configuration knowledge extends to host & online DB, including all current event editing and tour management applications including, but not limited to, EPro, TM One and Ticketmaster Internal Tools.
Duties to include:
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
Must have minimum of 2 years Event Programming/ Client Services experience.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences - Fan First
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Responsibilities
Lead all activities related to contract administration, change orders, procurement, schedule, and financial reporting
Have thorough knowledge of the company's contracts and understanding of all parties involved
Secure required permits and verify insurance coverage for subcontractors
Facilitate project meetings to successfully coordinate work activity
Lead, train, and develop project team members
Prepare and submit monthly job status reports that outline project priorities and issues
Lead project close-out of project; including turnover of manuals and warranties and preparation of final payment documents for subcontractors
Develop and maintain positive working relationships with counterparts at owner, engineering, and design firms
Establish a deadline and monitor the progress of the project
Participate in proposals and presentations as requested
Drive a culture of safety on the project site
Support the company’s acquisition of new work by participating in proposals and presentations
Provide leadership to foster an environment of inclusion and diversity
Basic Qualifications
Undergraduate or graduate degree in engineering, architecture, construction management, a related discipline or relevant work experience
7+ years of construction experience required; working for a general contractor on large scale construction projects is highly preferred. DBIA and LEED Accreditation a plus
Former USACE/NAVFAC experience preferred
Experience integrating real property construction and weapon system deployment is a plus
Ability to obtain a clearance
4+ years leading, developing, and motivating teams
Understanding of the strategic, operational, and financial components of a construction project
Ability to make timely and effective decisions
Experience managing projects successfully from start to finish
Skilled at developing and negotiating relationships with owners and trade contractors
Strong work ethic, leadership, and the ability to work in a fast paced environment
Alignment to Clark Standards of Excellence: Self-Motivated, Results Oriented, Adaptable, Team Player, Accountable, Ethical, Innovative, Resilient, Builds Relationships, Builds People / Teams and Followership, Sets Direction and Executes
#LI-LP1
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