Company:
Description:
Marsh Insurance Brokers (Malaysia) Sdn Bhd is seeking candidates for the following position based in the Q Sentral, Kuala Lumpur office:
Assistant Vice President, Claims Advisory
What can you expect?
- Join Global Leader in Insurance Broking and Innovative Risk Management Solutions
- A team of diverse professionals across the globe, dedicated to helping clients manage some of the world’s most challenging and complex risks awaits.
- Working with Marsh Insurance Brokers provides valuable insights from industry experts, enhancing your understanding of insurance products, risk management, and industry trends.
What is in it for you?
- Attractive benefits coverage which includes Optical and Dental
- Modern Smart Office Workspace in the heart of Kuala Lumpur
The AVP of Claims Solutions Malaysia is responsible for leading the advocacy response to major and complex claims across Asia. The position is also responsible for leading claims activities, including designing new or improved claims processes and communicating best practices to achieve effective and efficient delivery of services. The successful candidate will be expected to build and maintain strong relationships with internal and external stakeholders such as risk managers, insurers and adjustors and to design and develop claims process efficiency opportunities for the countries under remit.
We will count on you to:
- To oversee complex daily Claim Solutions operations, lead a team of claims advocates and develop colleagues to achieve internal KPIs and clients’ satisfaction.
- Manage or supervise complex negotiations with insurers to ensure best possible claim outcomes for our clients.
- Lead the claims insertion/element of tender and RFP responses for major clients and prospects.
- Direct and collaborate with regional and country leadership to innovate, identify and execute on new revenue models for claims advocacy.
- Provide oversight for implementing optimal role-cost-location alignment within the country through workflow management systems.
- Design and evaluate claims operations processes and strategies while managing the impact and delivery of change to achieve team operational goals and maximize process efficiencies.
- Maintain and develop strong relationships with regional and Malaysia advocacy team to drive claims operations changes within Marsh.
- Lead effort to improve claims processing efficiency across the region, by synthesizing best practices and identifying opportunities for improved efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers and adjustors to improve the efficiency of the department.
- Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives in order to contribute to effective management of shared operations.
- Contribute to profitable growth by providing risk insight, information and trends to Business Unit / Client Executives or clients as needed.
- Evaluate escalated claims process issues of high complexity affecting direct reports (and potential secondary reports) and provide resolution or escalate further to ensure effective outcomes.
- Design, evaluate and approve operational controls in accordance with the established business policies and procedures to ensure that they align with Marsh Global standards.
What you need to have:
- Recognized degree in legal studies or related fields
- Minimum 9 - 10 years of experience in Insurance / Litigation experience.
- Possess solid insurance brokerage (or related insurance claims/legal), account management, servicing and sales skills.
- Demonstrate established claim management competency in Malaysia insurance market.
- Experience of working with large corporate accounts required.
- Proficient PC Skills, including Word, Excel and PowerPoint.
- Ambitious, solution focus and with strong skills in claims advisory management.
Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, age, background, disability, sexual orientation, and gender identity.
