DataCenter Business Relationship Accounts Manager
1 month ago
Job Description
Serve as the single-point of contact for all customer account management matters.
Build and maintain strong, long-lasting client.....
Job Description
- Serve as the single-point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Perform monthly/quarterly business progress updates to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Identify and maintain customer reference ability within the assigned account list.
- Prepare reports on account status, including Accounts Receivable and Contract expiry dates.
- Assist with challenging client requests or issue escalations as needed.
- Schedule one-on-one session with BRM staff per week to help/guide them in achieving their performance plan goals.
- Provide weekly and monthly reports to the Management regarding Sales Revenue Performance, Contracts Renewals and A/R Aging.
Qualifications
- Degree holder with minimum 6 years of working experience in customer accounts servicing and at least 2 years experience in leading a team.
- Applicants without academic qualifications but with more years of experience are welcome to apply.
- Excellent interpersonal and communication skills.
- A good team player and leader.
- Maintain a positive attitude focused on customer satisfaction.
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