Tenant Management Executive (IPC Shopping Centre)
Full-time
Senior Executive
23 hours ago
You will be the key point of contact for tenants to build long-term and sustainable relationships, as well as commercial related enquiries: sales perf.....
- You will be the key point of contact for tenants to build long-term and sustainable relationships, as well as commercial related enquiries: sales performance evaluation & support, communication, Tenancy & House Rules compliances & obligations and other general or operational enquiries.
- You support Centre Management Office (CMO) and Service Office to coordinate trainings programs for tenant with aims at increasing customer service level and business performance in Centre.
- You organize tenant’s engagement event or meetings on regular intervals.
- You support in preparing and sending tenant circulars.
- You organize and coordinate tenant’s festive gift, including purchases for tenant’s gifts and other relevant Tenant Management inventories.
- You strategize deal structure and standardize variations for casual leasing, ie. pushcarts, ATM, vending machines, kiddies ride, etc.
- You deliver best possible lease deals by achieving or exceeding pre-defined commercial goals through negotiations strategy.
- You contribute and support yearly lease plan actions and merchandising mix for the centre.
- You contribute in goal setting and planning for casual leasing rent projection and tenant mix plans.
- You consolidate, analyse and evaluate Casual Leasing monthly gross sales performance and recommend necessary support.
- You establish and maintain comprehensive Tenant's database in Ikano Centre Management System (ICMS), Tenants Relation Management database and filling system for all tenants (i.e. sales information, licenses, permits, insurances, agreement and other correspondences).
- You monitor Tenancy and License Expiry for casual leasing and ensure timely renewal.
- You collaborate and support other departments for the improvement of tenant’s performance, tenancy, mall operations and/or other tenant’s related matters (e.g. Fit out, Mystery Shopper survey, Centre House Rules, Outstanding debts)
Official account of Jobstore.
