Reporting to the Customer Relations Manager, the Checkout Manager manage and supervise a team of cashiers with the Checkout Team Leaders to provide an easy-buying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient, reliable and secure manner.
Your assignment
- Manage a team of cashiers including recruitment, performance management, training and development and succession planning of the team.
- Ensure resource planned activities are met and monitoring and managing the flow of customers throughout the checkout to ensure customers’ satisfaction are met.
- Handling professionally all customers’ queries, complaints and perform service recovery if necessary.
- Being knowledgeable around customer shopping experience and analyze customer-related and financial key performance indicators for business and functional improvements.
- Working with external and internal partners and coming up with solutions that support an efficient, safe and secure working environment and shopping experience.
- Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements.
