Total 3 accounts manager job vacancies in Others category in Johor Baru

Job Responsibilities:

Lead and manage the Malaysia branch;
Establish strong business network;
Identify new future significant business and revenue opportunities;
Ensure adherence to corporate standard working procedures;
Implement and ensure good internal control measures;
Adopt effective costs control and adhere to budgets;
Manage day to day operations;
Support on finance, accounting and human resources functions;
Align with our global strategy and co-ordinate the company's overall effort.
 

Job Requirements:

Minimum Degree holder; finance qualifications will be added advantage;
Minimum 3 years of overseas working experience;
Knowledge and working experience in the heavy lift, heavy haulage, transportation business will be added advantage;
Sales driven and customer oriented;
Dynamic, resourceful with strong determination to succeed;
Good leadership and communication skills;
Based in Seelong, Johor;
Attractive remuneration package.

Interested applicants, please email us your detailed resume including your current and expected remuneration, reasons for leaving previous employment and date of availability to commence work.

We regret that only shortlisted candidates will be notified.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal development opportunities

Reporting to the Customer Relations Manager, the Checkout Manager manage and supervise a team of cashiers with the Checkout Team Leaders to provide an easy-buying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient, reliable and secure manner.

Your assignment

• Contribute to the creation and operational implementation of the local customer relations' action plan.
• Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
• Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans. • Implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience.
• Implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience.
• Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints.
• Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
• Provide input to the service agreements and contracts with internal and external partners, such as the Customer Support Centre and support co-workers in executing those.
• Ensure balanced operational excellence in daily operations to enhance the easy buying experience.
• Support proactively with customer insights to improve business and functional operations.

Reporting to the Customer Relations Manager, you will be expected to manage and lead the team to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• To create a positive and family-friendly shopping experience for our customers by managing shopping tools and amenities, customer care rooms and Smaland.
• To champion and foster customer-centricity and service excellence in all touchpoints.
• Plan, coordinate and follow up on customer engagement activities in the store.
• Manage the daily operations for your team of co-workers including performance management, training and development, succession planning and recruitment.
• Handle customers’ queries and complaints and deliver service improvement in a professional manner to enhance the customer experience.
• Be knowledgeable on customer experience mapping and analyse CX-related performance indicators for business improvement.
• Work with external service providers and service contracts to provide a positive and efficient shopping experience for all IKEA visitors and customers.