Total 4 Others Customer Experience Manager job vacancies in Manufacturing / Production category in Kuala Lumpur

• Become an Subject Matter Expert on all relevant Yardi functionalities.
• Taking ownership of specific tasks from the RE roadmap and manage to completion. 
• Work closely with the Client Operations team to ensure optimum system usage and remediation of system config. / processing methodology where required.
• Ensure timely resolution of tickets raised by the Fund account teams, escalating same to relevant parties where necessary.
• Act as a single point of contact for all system related ad-hoc requests raised by the fund accounting team.
• Working closely with the Vendor to ensure timely delivery of solutions.
• Working virtually and globally to deliver a consistent service to internal and external stakeholders irrespective of their location or time-zone.
• Collaborate with Client servicing teams to ensure consistency of service delivered. 
• Support the business development and Client Integration teams to attract new business and onboard to the Target Operating Model. 
• Provide system training to new and existing users on system functionality.
• Provide additional ad-hoc support and solutions as required.

As a  Senior Product Manager - Payments  at Ezypay, you will play a key role in driving the future development of our payment platform. This role offers a unique opportunity to lead strategic initiatives, collaborate with cross-functional teams, and contribute to the growth of our product. 

About the job 

• Market Analysis & Payment Trends: Actively follow the latest developments and trends in the payments industry and monitor competitor offerings and emerging technologies closely. Communicate learnings with Executive Team and internal stakeholders. 
• Product Strategy:  Translate insights and trends into product strategy and opportunities for Ezypay. Align the product roadmap with our commercial objectives and market needs. 
• Cross-Functional Internal Collaboration: Work closely with the Executive Team, engineering, operations, growth, risk and compliance to gain input and direction for the successful execution of the product strategy and roadmap.  
• External Stakeholder Engagement: Build strong relationships with external stakeholders, including customers and key industry partners. Analyse feedback and translate insights into actionable product improvements. 

• Payment Industry Experience: Minimum 6 years of experience in the online payment space. Previous roles at multi-national payment processors, payment facilitators or Fintech are highly desirable. 
• Product Management: 4+ years in a product management role or similar.  
• Strategic Thinker:  Ability to think strategically and translate business objectives into a cohesive product strategy. 
• Communication Skills: Excellent verbal and written communication skills, English is a must. Ability to explain complex concepts and influence both technical and non-technical stakeholders effectively. 
• Adaptability: Adapt quickly to changes and continuously seek opportunities for improvement. 

• Generous salary package 
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Guidance and mentoring from leaders within the business 
• Development opportunities
• Dynamic, positive work environment 
• Fantastic team culture  

Our client, a global leader in media packaging manufacturing with a growing presence in the medical packaging manufacturing sector, is seeking a highly experienced Senior Production Manager to oversee the link between product design in Hong Kong and production in their factories located in Canada and Poland. The ideal candidate will have a proven track record of managing production across multiple plants and a deep understanding of the manufacturing industry, particularly in plastic injection molding. 

This is a newly created position that focuses on management responsibilities, but requires a strong technical background in manufacturing. Our client offers a competitive salary, 13th-month pay, discretionary bonuses, and relocation support to Hong Kong for the successful candidate and their family. This is an exciting opportunity to work with a global company that supplies products to major clients in the media and healthcare packaging industries, with a strong presence in Hong Kong, the Canada, and Europe. 

Key Responsibilities: 

• Serve as the key liaison between the product design team in Hong Kong and the production teams in Canada and Poland 
• Ensure seamless communication and coordination across different locations to optimize production processes 
• Implement strategies to improve efficiency and productivity in the manufacturing plants 
• Collaborate with top management to align production goals with overall business objectives 
• Communicate with customers and maintain strong relationships 
• Stay up-to-date with the latest industry trends and technologies in both media packaging and medical manufacturing 

Requirements: 

• Degree in mechanical engineering, production engineering, production management, or equivalent 
• Minimum 10 years of solid experience in managing manufacturing operations, preferably in plastics injection (excluding the toy industry) 
• Experience in injection molding processes and knowledge of plastic materials (preferred) 
• Knowledge of industrial automation systems (preferred) 
• Proven ability to manage production across multiple plants and coordinate with design teams 
• Excellent communication skills in English and Chinese 
• Willingness to be based in Hong Kong and travel to production facilities in Canada and Poland every few months 

If you are a highly motivated individual with a passion for manufacturing excellence and the ability to effectively manage cross-functional teams across multiple locations, we encourage you to apply for this challenging and rewarding position. 

Our client offers a competitive salary,

13th-month pay,

discretionary bonuses,

and relocation support to Hong Kong for the successful candidate and their family.

ABOUT US

At Teleport, our mission is to simplify, humanize, and expedite logistics, particularly in the realms of cargo and delivery across Southeast Asia. We are dedicated to offering innovative solutions that redefine the way businesses approach transportation and delivery challenges. Our services includes: 

• Teleport Solutions: Optimizing hub-to-hub delivery to enhance efficiency and reduce transit times.
• Teleport Air Cargo: Facilitating the seamless movement of goods from airport to airport across key and secondary cities in the Asia Pacific region.
• Teleport Next Day: Providing the most economical next-day international delivery option for businesses.

Initially incorporated as RedCargo Logistics on March 13, 2018, we rebranded to Teleport a year later to broaden our horizons beyond cargo and AirAsia. Our focus is on delivering swift and efficient logistics services, and the concept of "teleportation" exemplifies our commitment to speed.

Discover more about #Teleport by clicking on the link below:

https://www.home.teleport.asia/ 

SUMMARY

We are currently seeking a highly motivated and detail-oriented individual to join our team as an Associate Product Manager. You will play a crucial role in the development and enhancement of our logistics products and services, with specific focus on first mile, middle mile, customs and mobile app development. 

SALARY RANGE: RM8,000 - RM10,000

DESCRIPTION

• Work closely with the Product Manager to develop product roadmaps and prioritize features based on customer feedback and stakeholder requirements 
• Defining product requirements and user stories for new features and enhancements
• Collaborate with cross-functional teams, including engineering, commercial and operations, to define product requirements and ensure timely delivery
• Conduct market research and competitive analysis to identify new business opportunities and inform product decisions
• Demonstrate the ability to think independently and make data-driven decisions in the context of
• Plan and coordinate product testing and trial runs to ensure product quality and functionality meet the desired standards
• Stay up-to-date on industry trends and best practices to inform product strategy and roadmap

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Proficiency in Microsoft Office and project management tools (Jira, Notion, Slack) is a plus

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in business, logistics, or a related field
• 5+ years of experience in product management or a related role, preferably in the logistics industry
• Proven track record of managing product lifecycle from ideation to launch

BENEFITS

Work-Life at #TeamTeleport

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!