Total 14 Customer Service Manager job vacancies in F&B / Tourism / Hospitality category in Kuala Lumpur

Responsibilities:

• Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales.
• Study each recipe and gather all necessary ingredients.
• Cook food in a timely manner.
• Distribute tasks to kitchen staff.
• To make a wide variety of desserts & bakes goods, including confectionery work.
• Ensure appealing plate presentation.
• Supervise Cooks and assist as needed.
• Slightly alter recipes to meet customers' needs and requests (e.g. reduce salt, remove dairy).
• Maintain food stock and place orders.
• Inspect freshness of food and discard out-of-date items.
• Experiment with recipes and suggest new ingredients.
• Ensure compliance with all health and safety regulations within the kitchen area.
• Kitchen/Service crew-helping chef & support staff to ensure smooth operation.

Requirements:

• Proven work experience as a Chef or Pastry.
• Experience in baking, bread, pastry & dessert making
• Hands-on experience with various kitchen equipment
• Good knowledge of culinary, baking and pastry techniques.
• Strong leadership skills.
• Ability to remain calm and undertake various tasks.
• Solid time management abilities.
• Up-to-date knowledge of cooking techniques and recipes.
• Familiarity with sanitation regulations.
• Must be able to understand basic cooking/baking direction

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Paid training and development
• Meal allowance

職責：

• 在廚房裡準備好烹飪用具和設備，如刀具、平底鍋和廚房秤。
• 研究每個食譜並收集所有必要的成分。
• 及時烹調食物。
• 將任務分配給廚房工作人員。
• 製作各種甜點和烘焙食品，包括糖果工作。
• 確保盤子的外觀吸引人。
• 監督廚師並根據需要提供協助。
• 稍微改變食譜以滿足顧客的需求和要求（例如減少鹽、去除乳製品）。
• 維持食品庫存並下訂單。
• 檢查食物的新鮮度並丟棄過期的物品。
• 嘗試食譜並推薦新食材。
• 確保遵守廚房區域內的所有健康和安全法規。
• 廚房/服務人員 - 幫助廚師和支援人員確保順利運作。

要求：

• 擁有豐富作為廚師或糕點師的工作經驗。
• 擁有烘焙、麵包、糕點和甜點製作經驗
• 各種廚房設備的實務經驗
• 熟悉烹飪、烘焙和糕點技術。
• 強大的領導能力。
• 能夠保持冷靜並承擔各種任務。
• 紮實的時間管理能力。
• 最新的烹飪技術和食譜知識。
• 熟悉衛生法規。
• 必須能夠理解基本的烹飪/烘焙方向

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 有薪培訓和發展
• 伙食補貼

Company: An innovative China-based beverage brand, rapidly expanding its ventures in Malaysia.

Responsibilities:

• Identify, analyze, and recommend potential sites and properties for expansion, working closely with the Business Development Manager.
• Conduct comprehensive market research on neighbourhood demographics and trade area mapping to inform strategic decision-making.
• Collaborate effectively with cross-functional teams to ensure alignment of expansion initiatives with overall business objectives.
• Utilize financial forecasting skills to assess the financial viability of new outlets, including projecting profit and loss statements, conducting cost-benefit analyses, and determining breakeven points and return on investment.
• Manage tenancies and contracts, including arranging site surveys and submission packages.
• Develop and execute leasing renewal strategies, negotiating tenancy terms with landlords to secure favorable agreements in the best interest of the company.
• Cultivate and maintain positive relationships with landlords and tenants.
• Oversee the facilitation of our store mapping system, ensuring the accuracy.

Requirements:

• Minimum 2 years’ experience in the related industry or job scope
• Language: English / Bahasa Malaysia / Mandarin
• Possess own transport

• Fixed allowance
• Bonus: Twice a year (2 weeks – 3 months)
• Tol & Parking 
• Petrol claim
• Outstation Allowance
• Annual Leave ; MC ; Paternity Leave ; Marriage Leave ; Compasasion Leave ; Exam Leave ; Birthday Leave
• Medical Claim
• Medical Insurance
• Healthy + Wellness Allowance (Medical Check Up, Dental / Optical, Health Supplement / Traditional Medi)
• Free drink 365 days x 1

Company: An innovative China-based beverage brand, rapidly expanding its ventures in Malaysia.

Responsibilities:

• Identify, analyze, and recommend potential sites and properties for expansion, working closely with the Business Development Manager.
• Conduct comprehensive market research on neighbourhood demographics and trade area mapping to inform strategic decision-making.
• Collaborate effectively with cross-functional teams to ensure alignment of expansion initiatives with overall business objectives.
• Utilize financial forecasting skills to assess the financial viability of new outlets, including projecting profit and loss statements, conducting cost-benefit analyses, and determining breakeven points and return on investment.
• Manage tenancies and contracts, including arranging site surveys and submission packages.
• Develop and execute leasing renewal strategies, negotiating tenancy terms with landlords to secure favorable agreements in the best interest of the company.
• Cultivate and maintain positive relationships with landlords and tenants.
• Oversee the facilitation of our store mapping system, ensuring the accuracy.

Requirements:

• Minimum 2 years’ experience in the related industry or job scope
• Language: English / Bahasa Malaysia / Mandarin
• Possess own transport

• Fixed allowance
• Bonus: Twice a year (2 weeks – 3 months)
• Tol & Parking 
• Petrol claim
• Outstation Allowance
• Annual Leave ; MC ; Paternity Leave ; Marriage Leave ; Compasasion Leave ; Exam Leave ; Birthday Leave
• Medical Claim
• Medical Insurance
• Healthy + Wellness Allowance (Medical Check Up, Dental / Optical, Health Supplement / Traditional Medi)
• Free drink 365 days x 1

Company: An innovative China-based beverage brand, rapidly expanding its ventures in Malaysia.

Responsibilities:

• Identify, analyze, and recommend potential sites and properties for expansion, working closely with the Business Development Manager.
• Conduct comprehensive market research on neighbourhood demographics and trade area mapping to inform strategic decision-making.
• Collaborate effectively with cross-functional teams to ensure alignment of expansion initiatives with overall business objectives.
• Utilize financial forecasting skills to assess the financial viability of new outlets, including projecting profit and loss statements, conducting cost-benefit analyses, and determining breakeven points and return on investment.
• Manage tenancies and contracts, including arranging site surveys and submission packages.
• Develop and execute leasing renewal strategies, negotiating tenancy terms with landlords to secure favorable agreements in the best interest of the company.
• Cultivate and maintain positive relationships with landlords and tenants.
• Oversee the facilitation of our store mapping system, ensuring the accuracy.

Requirements:

• Minimum 2 years’ experience in the related industry or job scope
• Language: English / Bahasa Malaysia / Mandarin
• Possess own transport

• Fixed allowance
• Bonus: Twice a year (2 weeks – 3 months)
• Tol & Parking 
• Petrol claim
• Outstation Allowance
• Annual Leave ; MC ; Paternity Leave ; Marriage Leave ; Compasasion Leave ; Exam Leave ; Birthday Leave
• Medical Claim
• Medical Insurance
• Healthy + Wellness Allowance (Medical Check Up, Dental / Optical, Health Supplement / Traditional Medi)
• Free drink 365 days x 1

Company: An innovative China-based beverage brand, rapidly expanding its ventures in Malaysia.

Responsibilities:

• Identify, analyze, and recommend potential sites and properties for expansion, working closely with the Business Development Manager.
• Conduct comprehensive market research on neighbourhood demographics and trade area mapping to inform strategic decision-making.
• Collaborate effectively with cross-functional teams to ensure alignment of expansion initiatives with overall business objectives.
• Utilize financial forecasting skills to assess the financial viability of new outlets, including projecting profit and loss statements, conducting cost-benefit analyses, and determining breakeven points and return on investment.
• Manage tenancies and contracts, including arranging site surveys and submission packages.
• Develop and execute leasing renewal strategies, negotiating tenancy terms with landlords to secure favorable agreements in the best interest of the company.
• Cultivate and maintain positive relationships with landlords and tenants.
• Oversee the facilitation of our store mapping system, ensuring the accuracy.

Requirements:

• Minimum 2 years’ experience in the related industry or job scope
• Language: English / Bahasa Malaysia / Mandarin
• Possess own transport

• Fixed allowance
• Bonus: Twice a year (2 weeks – 3 months)
• Tol & Parking  
• Petrol claim
• Outstation Allowance
• Annual Leave - 15 Days
• MC - 14 Days 
• Paternity Leave - 7 Days (Male) 
• Marriage Leave - 5 Days 
• Compasasion Leave -3 Days
• Exam Leave - 3 Days
• Birthday Leave - 1 Day
• Medical Claim
• Medical Insurance
• Healthy + Wellness Allowance (Medical Check Up, Dental / Optical, Health Supplement / Traditional Medi)
• Free drink 365 days x 1

Company: An innovative China-based beverage brand, rapidly expanding its ventures in Malaysia.

Responsibilities:

• Identify, analyze, and recommend potential sites and properties for expansion, working closely with the Business Development Manager.
• Conduct comprehensive market research on neighbourhood demographics and trade area mapping to inform strategic decision-making.
• Collaborate effectively with cross-functional teams to ensure alignment of expansion initiatives with overall business objectives.
• Utilize financial forecasting skills to assess the financial viability of new outlets, including projecting profit and loss statements, conducting cost-benefit analyses, and determining breakeven points and return on investment.
• Manage tenancies and contracts, including arranging site surveys and submission packages.
• Develop and execute leasing renewal strategies, negotiating tenancy terms with landlords to secure favorable agreements in the best interest of the company.
• Cultivate and maintain positive relationships with landlords and tenants.
• Oversee the facilitation of our store mapping system, ensuring the accuracy.

Requirements:

• Minimum 2 years’ experience in the related industry or job scope
• Language: English / Bahasa Malaysia / Mandarin
• Possess own transport

• Fixed allowance
• Bonus: Twice a year (2 weeks – 3 months)
• Tol & Parking 
• Petrol claim
• Outstation Allowance
• Annual Leave - 15 Days
• MC - 14 Days 
• Paternity Leave ; Marriage Leave ; Compasasion Leave ; Exam Leave ; Birthday Leave
• Medical Claim
• Medical Insurance
• Healthy + Wellness Allowance (Medical Check Up, Dental / Optical, Health Supplement / Traditional Medi)
• Free drink 365 days x 1

公司：一個創新的中國飲料品牌，正在馬來西亞迅速擴張業務。

職責：

• 與業務開發經理密切合作，識別、分析並推薦潛在的擴張地點和物業。
• 對社區人口統計和貿易區域地圖進行全面的市場研究，為策略決策提供資訊。
• 與跨職能團隊有效合作，確保擴張計畫與整體業務目標保持一致。
• 利用財務預測技能評估新店的財務可行性，包括預測損益表、進行成本效益分析以及確定損益平衡點和投資報酬率。
• 管理租賃和合同，包括安排現場勘察和提交包。
• 制定並執行租賃續約策略，與房東談判租賃條款，以達成符合公司最佳利益的有利協議。
• 與房東和房客建立並維持積極的關係。
• 監督我們商店地圖系統的便利性，確保準確性。

要求：

• 至少 2 年相關行業或工作範圍的經驗
• 語言： 英語 / 馬來語 / 華語
• 擁有自己的交通工具

• 固定津貼
• 獎金：每年兩次（2週-3個月）
• 收費及停車
• 汽油索賠
• 外站津貼
• 年假 ; MC；陪產假 ;婚假；同情假；考試假；生日假
• 醫療索賠
• 醫療保險
• 健康+保健津貼（身體檢查、牙科/眼科、保健品/傳統醫療）
• 365天免費飲料 x 1

公司：一個創新的中國飲料品牌，正在馬來西亞迅速擴張業務。

職責：

• 與業務開發經理密切合作，識別、分析並推薦潛在的擴張地點和物業。
• 對社區人口統計和貿易區域地圖進行全面的市場研究，為策略決策提供資訊。
• 與跨職能團隊有效合作，確保擴張計畫與整體業務目標保持一致。
• 利用財務預測技能評估新店的財務可行性，包括預測損益表、進行成本效益分析以及確定損益平衡點和投資報酬率。
• 管理租賃和合同，包括安排現場勘察和提交包。
• 制定並執行租賃續約策略，與房東談判租賃條款，以確保達成符合公司最佳利益的有利協議。
• 與房東和房客建立並維持積極的關係。
• 監督我們商店地圖系統的便利性，確保準確性。

要求：

• 至少 2 年相關行業或工作範圍的經驗
• 語言： 英語 / 馬來語 / 華語
• 擁有自己的交通工具

• 固定津貼
• 獎金：每年兩次（2週-3個月）
• 收費及停車
• 汽油索賠
• 外站津貼
• 年假 ; MC；陪產假 ;婚假；同情假；考試假；生日假
• 醫療索賠
• 醫療保險
• 健康+保健津貼（身體檢查、牙科/眼科、保健品/傳統醫療）
• 365天免費飲料 x 1

公司：一個創新的中國飲料品牌，正在馬來西亞迅速擴張業務。

職責：

• 與業務開發經理密切合作，識別、分析並推薦潛在的擴張地點和物業。
• 對社區人口統計和貿易區域地圖進行全面的市場研究，為策略決策提供資訊。
• 與跨職能團隊有效合作，確保擴張計畫與整體業務目標保持一致。
• 利用財務預測技能評估新店的財務可行性，包括預測損益表、進行成本效益分析以及確定損益平衡點和投資報酬率。
• 管理租賃和合同，包括安排現場勘察和提交包。
• 制定並執行租賃續約策略，與房東談判租賃條款，以達成符合公司最佳利益的有利協議。
• 與房東和房客建立並維持積極的關係。
• 監督我們商店地圖系統的便利性，確保準確性。

要求：

• 至少 2 年相關行業或工作範圍的經驗
• 語言： 英語 / 馬來語 / 華語
• 擁有自己的交通工具

• 固定津貼
• 獎金：每年兩次（2週-3個月）
• 收費及停車
• 汽油索賠
• 外站津貼
• 年假 ; MC；陪產假 ;婚假；同情假；考試假；生日假
• 醫療索賠
• 醫療保險
• 健康+保健津貼（身體檢查、牙科/眼科、保健品/傳統醫療）
• 365天免費飲料 x 1

公司：一個創新的中國飲料品牌，正在馬來西亞迅速擴張業務。

職責：

• 與業務開發經理密切合作，識別、分析並推薦潛在的擴張地點和物業。
• 對社區人口統計和貿易區域地圖進行全面的市場研究，為策略決策提供資訊。
• 與跨職能團隊有效合作，確保擴張計畫與整體業務目標保持一致。
• 利用財務預測技能評估新店的財務可行性，包括預測損益表、進行成本效益分析以及確定損益平衡點和投資報酬率。
• 管理租賃和合同，包括安排現場勘察和提交包。
• 制定並執行租賃續約策略，與房東談判租賃條款，以達成符合公司最佳利益的有利協議。
• 與房東和房客建立並維持積極的關係。
• 監督我們商店地圖系統的便利性，確保準確性。

要求：

• 至少 2 年相關行業或工作範圍的經驗
• 語言： 英語 / 馬來語 / 華語
• 擁有自己的交通工具

• 固定津貼
• 獎金：每年兩次（2週-3個月）
• 收費及停車
• 汽油索賠
• 外站津貼
• 年假 - 15 天
• MC - 14 天
• 陪產假 ;婚假；同情假；考試假；生日假
• 醫療索賠
• 醫療保險
• 健康+保健津貼（身體檢查、牙科/眼科、保健品/傳統醫療）
• 365天免費飲料 x 1

公司：一個創新的中國飲料品牌，正在馬來西亞迅速擴張業務。

職責：

• 與業務開發經理密切合作，識別、分析並推薦潛在的擴張地點和物業。
• 對社區人口統計和貿易區域地圖進行全面的市場研究，為策略決策提供資訊。
• 與跨職能團隊有效合作，確保擴張計畫與整體業務目標保持一致。
• 利用財務預測技能評估新店的財務可行性，包括預測損益表、進行成本效益分析以及確定損益平衡點和投資報酬率。
• 管理租賃和合同，包括安排現場勘察和提交包。
• 制定並執行租賃續約策略，與房東談判租賃條款，以達成符合公司最佳利益的有利協議。
• 與房東和房客建立並維持積極的關係。
• 監督我們商店地圖系統的便利性，確保準確性。

要求：

• 至少 2 年相關行業或工作範圍的經驗
• 語言： 英語 / 馬來語 / 華語
• 擁有自己的交通工具

• 固定津貼
• 獎金：每年兩次（2週-3個月）
• 收費及停車
• 汽油索賠
• 外站津貼
• 年假 - 15 天
• MC - 14 天
• 陪產假 - 7 天（男性）
• 婚假 - 5 天
• 同情假-3天
• 考試假 - 3 天
• 生日假 - 1 天
• 醫療索賠
• 醫療保險
• 健康+保健津貼（身體檢查、牙科/眼科、保健品/傳統醫療）
• 365天免費飲料 x 1

We are seeking a process driven team member who will be setting the foundation of PRISM+ Aircon Malaysia Operations (including installation & service) infrastructure. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter and an inspiring leader to build a dynamic team to scale with our high growth.

This experienced and entrepreneur individual will help us drive up aircon operations and service excellency by going far and beyond, delivering the best possible value and service to our customers. The candidate will be considered a key member of PRISM+ Malaysia team and will report directly to Country Director of Malaysia.

Responsibilities of an Aircon Operations & Technical Manager but are not limited to:

• Formulate Operation, Inventory & Installation/Services process, suitable management reporting metrics and performance management (KPIs). KPI owner and responsible for executing agreed KPIs.
• Manage day to day operation of 3PL management, Inventory accuracy and scaling PRISM+ Express own installation/service team.
• Ensure 3PL warehouse execution of all Lazada/Shopee/Website sales as per SLA.
• Monitor and maintain quality control of all aircon installation and service work.
• PRISM+ Express installation/service team budget owner, responsible for growing the fleet.
• Oversee and ensure day-to-day operations of the aircon department.
• Develop and implement standard operating procedures for installation and service of aircon units.
• Provide operational support and help to execute the organization to bring about optimal service for the benefits of customers/stakeholders.
• Train team to rectify service lapses and develop alternative plans.
• Proven ability to communicate effectively to drive positive outcomes with key stakeholders.

• Bachelor's Degree in Business, Engineering, or any relevant course of studies.
• At least 7 years' experience in Aircon Operations/Technical role, having led the function for a minimum of 3 years.
• You should have successfully scaled and led a high functioning aircon operations/technical team for a dynamic start-up.
• A Hustler with a positive attitude to change and meaningful growth.
• Strong understanding of business needs with a customer-first mindset.
• Solid overview on specifics and capabilities in Operation & Logistics.

We are looking for an experienced Country Manager Malaysia & Singapore to join our international B2B brand RateHawk, develop our business and make the travel world better together!

Job Responsibilities:

• Daily team management to achieve planned financial results of the division;
• Monitoring and analysis of staff KPI results;
• Organization of search for and signing up of new business partners, as well as developing current partners and holding negotiations with them;
• Helping the team to manage key partners;
• Hiring and training staff;
• Involvement in designing and implementing the division’s marketing plan;
• Market research, analysis and forecasting.

Key Qualifications:

• Successful experience of managing a team (sales managers or account managers) of at least three years;
• Professional experience in the travel industry, networking with the travel industry, i.e. travel agencies, tour operators, OTAs (Online Travel Agencies) is required;
• An understanding of tourism and the main online booking systems;
• Excellent communication skills;
• Strong organizational and management skills;
• An ability to quickly grasp the features of new markets;
• English and Mandarin/Malay speaker.

We Offer You:

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Remote work format and a flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.