Total 3 Others Event Manager job vacancies in F&B / Tourism / Hospitality category in Selangor

Job Purpose:

The role will be responsible to ensure the delivery of exceptional operational and commercial standards throughout stores in the area assigned. To ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of Store Managers, whilst managing within agreed budgets.

Principal Accountabilities

Operational Management:

• Proactively contribute to the formulation and direction of the hospitality strategy.
• Implement projects and trials for the area.
• Manage payroll budgets in line with area sales performance.
• Achieve stock control targets and prevent financial loss.
• Liaise with procurement and logistic teams for stock supply optimization.
• Identify underperforming outlets and develop business plans to address issues.

Customer Service and Sales:

• Support customer service activities to optimize sales performance and customer satisfaction.
• Communicate business and area objectives to outlet managers.
• Support the delivery of marketing campaigns.
• Encourage restaurant managers to seek knowledge of competitor activity and local market conditions.

Compliance and Standards:

• Ensure outlets adhere to compliance requirements, company policies, and procedures.
• Ensure restaurant presentation (cleanliness, maintenance, service) reflects brand image.
• Provide constructive feedback on standard operational procedures.

Staff Management and Development:

• Recruit and implement induction programs for new managers.
• Manage performance and development of restaurant managers.
• Plan for succession in the area and identify individuals for development and growth.
• Create a positive environment for stable retention and reduced turnover.

Financial Management:

• Effectively manage the P&L within allocated budget for profitable performance.
• Monitor ongoing performance needs and KPI objectives within the area.
• To achieve area COGS targets as directed by Company.
• To minimize stock loss targets as directed by the Company.
• To achieve budget targets in line with Area sales performance.[DB1] 

Communication and Networking:

• Develop an effective network of communication across the area.
• Collaborate with GM/CEO on branch acquisition, relocation, and disposal opportunities.

Safety and Compliance:

• Ensure compliance with safety standards and regulations in operational activities.

OTHERS

• Any other responsibilities that assigned by superior.

Skills & Specifications:

• Ability to manage and develop a positive and productive operation team
• Good communication
• Demonstrable and strong business acumen
• Highly organised with the ability to adapt quickly to strategic change.

 Requirements:

• Possess at least a Diploma in Food & Beverage Services Management/Business Administration qualification or equivalent.
• At least 3 to 5 years of working experience in the same capacity.
• Experience in developing team members to realize their full potential.
• Experience in setting up new outlet will be an advantage.
• Good business acumen and excellent communication skills.
• Proficient in both spoken and written English and Mandarin is a must, ability to communicate in and Bahasa Malaysia is preferred.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

工作目的：

該職位將負責確保指定區域內的所有商店都能實現卓越的營運和商業標準。確保所有營運活動領域的合規性，並透過商店經理的績效和發展來推動銷售和盈利，同時在商定的預算範圍內進行管理。

主要責任

營運管理:

• 積極參與酒店策略的製定與指導。
• 實施該地區的計畫和試驗。
• 根據區域銷售績效管理薪資預算。
• 實現庫存控制目標並防止財務損失。
• 與採購和物流團隊聯絡以優化庫存供應。
• 找出表現不佳的商店並制定業務計劃來解決問題。

客戶服務與銷售：

• 支援客戶服務活動，以優化銷售業績和客戶滿意度。
• 向門市經理傳達業務和區域目標。
• 支持行銷活動的發展。
• 鼓勵餐廳經理了解競爭對手的活動和當地市場狀況。

合規性和標準：

• 確保網點遵守合規要求、公司政策和程序。
• 確保餐廳的展示（清潔、維護、服務）反映品牌形象。
• 提供有關標準操作程序的建設性回饋。

員工管理與發展：

• 招募並實施新經理的入職計畫。
• 管理餐廳經理的績效和發展。
• 規劃該領域的繼任者並確定個人以促進發展和成長。
• 創造一個積極的環境，以穩定保留並減少流動率。

財務管理：

• 在分配的預算內有效管理損益，以實現獲利績效。
• 監控該區域內持續的績效需求和 KPI 目標。
• 實現公司指示的區域銷貨成本目標。
• 依照公司的指示盡量減少庫存損失目標。
• 根據區域銷售業績達成預算目標。 [DB1]

通訊和網路：

• 建立跨區域的有效溝通網絡。
• 與總經理/執行長就分公司收購、搬遷和處置機會進行合作。

安全與合規性：

• 確保營運活動符合安全標準和法規。

其他的

• 上級指派的任何其他職責。

技能與規格：

• 能夠管理並培養積極高效的營運團隊
• 良好的溝通
• 明顯且強大的商業頭腦
• 高度組織化，能夠快速適應策略變化。

要求：

• 至少擁有餐飲服務管理/工商管理資格文憑或同等學歷。
• 至少3至5年同等職位的工作經驗。
• 培養團隊成員以充分發揮潛能的經驗。
• 有開設新店的經驗將是一個優勢。
• 良好的商業頭腦和出色的溝通能力。
• 必須精通英語和華語口語和書寫，能夠用馬來語溝通者優先。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Key Responsibilities:

• Operations Management:
  • Oversee the daily operations of the outlet, including opening and closing procedures.
  • Ensure compliance with health, safety, and hygiene standards.
  • Monitor inventory levels and order supplies as needed.
  • Manage financial aspects such as budgeting, forecasting, and cost control.
• Customer Service:
  • Ensure exceptional customer service and handle customer inquiries and complaints professionally.
  • Maintain a welcoming and inviting atmosphere for all guests.
• Staff Management:
  • Recruit, train, and supervise staff members.
  • Create staff schedules and manage payroll.
  • Conduct regular performance reviews and provide coaching and feedback.
• Wine Knowledge:
  • Assist in developing the wine list and suggest pairings to enhance the dining experience.
  • Train staff on basic wine knowledge, including types, regions, and tasting notes.
  • Engage with customers to provide basic wine recommendations.
• Sales & Marketing:
  • Implement strategies to increase sales and customer satisfaction.
  • Promote special events, promotions, and seasonal offers.
  • Collaborate with the marketing team to drive traffic and enhance the outlet's reputation.

Qualifications:

• Proven experience as an Outlet Manager or similar role in the hospitality industry.
• Basic knowledge of wines, including understanding different types, regions, and pairing suggestions.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Proficiency in restaurant management software and MS Office.
• Customer-oriented with a strong focus on quality and service.

Perks & Benefits

• Personal leave
• Personal development opportunities