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Responsibilities:
Requirements:
Perks & Benefits
Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.
Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 40 hotels, resorts and serviced suites including those under development in 24 cities across Asia, Oceania, North America and Europe.
Voted “Best Regional Hotel Chain” by readers in Asia in 2017, Pan Pacific Hotels Group comprises two acclaimed brands: its signature brand, Pan Pacific and its deluxe brand, PARKROYAL.
Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.
Being a young and dynamic company, we have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint Why join us? Our purpose is to be a Great Brand, Great Hotel, Great People, Great Relationship. Our values are is to work cohesively as a team, make things simple and uncomplicated, enhance our performance and respect and care for our wider community.
Responsibilities:
Requirements:
Perks & Benefits
Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.
Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 40 hotels, resorts and serviced suites including those under development in 24 cities across Asia, Oceania, North America and Europe.
Voted “Best Regional Hotel Chain” by readers in Asia in 2017, Pan Pacific Hotels Group comprises two acclaimed brands: its signature brand, Pan Pacific and its deluxe brand, PARKROYAL.
Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.
Being a young and dynamic company, we have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint Why join us? Our purpose is to be a Great Brand, Great Hotel, Great People, Great Relationship. Our values are is to work cohesively as a team, make things simple and uncomplicated, enhance our performance and respect and care for our wider community.
Job Description:
We are seeking a dedicated and experienced Homestay Manager to oversee the day-to-day operations of our homestay establishment. The Homestay Manager will be responsible for ensuring the comfort, safety, and satisfaction of our guests while maintaining the overall quality and cleanliness of the property. This role requires strong leadership, organizational skills, and a passion for hospitality.
我们正在寻找一位专业且经验丰富的民宿经理,负责监督我们家庭旅馆的日常运营。民宿经理将负责确保客人的舒适、安全和满意度,同时维护物业的整体质量和清洁度。这个角色需要强大的领导力、组织能力和对待客的热情。
Responsibilities:
Guest Services:
确保客人在整个住宿期间的需求得到及时和专业的满足。 有效处理客人的反馈和投诉,努力超越期望,保持高客户满意度
监督民宿的维护和清洁工作,包括客房、公共区域和室外空间。 根据需要协调维修和保养任务,确保对客人的干扰最小化。 定期检查,确保符合安全、卫生和清洁标准。
Staff Management:
招聘、培训和监督民宿清洁员工,包括客房服务员和维修人员。 制定时间表和任务分配,确保足够的员工配备和高效运营。 营造积极的工作环境,为员工提供指导、反馈和支持。
Marketing and Promotion:
协助营销工作,推广家庭旅馆,吸引客人,包括社交媒体更新、网站管理和在线评论。 与当地旅游组织或合作伙伴合作,增加知名度并促进预订
Responsibilities:
在温馨的氛围中为客人提供舒适的住宿。 监督家民宿的日常运营,包括维护、清洁和安全。 确保客人住宿愉快,并及时、专业地解决任何问题或要求。 保持客房和公共区域的清洁和整洁。
Objectives:
确保客人住宿愉快且难忘,从而获得积极的评价和重复预订。 保持物业的良好状态,以满足客人的期望。 通过优质服务和客户评价建立家庭旅馆的良好声誉。
Required Skills
熟悉酒店行业标准。 了解物业维护、客房服务和安全知识。 能够解决客人住宿期间可能出现的问题或挑战。 能够修理基本的家政设备并进行预防性维护; 外向的性格。 出色的沟通能力。 出色的组织和时间管理能力。 酒店管理背景。
JOB Requirement
马来西亚教育文凭或中学文凭。
懂中文优先。
至少2年相关经验,
具有类似角色者优先。
能够说、读、写马来西亚语/英语。
能够使用计算机的基本功能和应用程序。
良好的身体健康和耐力。
能够在工作场所有效地沟通和相处。
具有处理工作的身体要求的耐力。
灵活的工作时间,可以根据需要在晚上、周末和节假日工作
能够为员工提供在职培训 良好的人际交往和沟通技巧,
能够有效地与客人、员工和供应商交流。
出色的组织和多任务处理能力,注重细节,并积极主动地解决问题。
了解酒店行业标准,包括清洁、安全和客户服务协议。
Perks & Benefits
De Luma is a property management company which based in Bukit Mertajam .A thoughtfully curated space for you to immerse in the DeLuma, hosted by a team of young adventurers who are passionate about living experience.