Total 1,777 Customer Service Manager job vacancies in Engineering category in The United States of America

Location : Johor, Kuala Lumpur and Penang Candidates Wanted 

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/ Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Willing to learn.
• Requires relevant semiconductor / mechanical / pcb industry experience
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Preferable Chinese Speaking candidates.
• Fresh graduate are welcome to apply.
• Ambitious, Self-Motivated, Team Work and Independent.
• Coordinate and work with colleagues to meet and achieve target.
• Possess own transport and willing to travel.
• Able to start work immediately.
• Can work with minimum supervision.
• Have knowledge in machinery is an added advantage.
• Position available in Johor, Penang, Kuala Lumpur.
• Flexibility and willingness to travel frequently to assigned locations, including Kuala Lumpur, Penang, Singapore, and Indonesia.

Job Responsibility

• Provide on-site technical support to customers in various locations, including Kuala Lumpur, Penang, Singapore, Indonesia, and other assigned areas.
• Conduct technical training for the machines we sell to enhance understanding of product features and performance.
• Respond to service requests promptly, troubleshoot machine issues, and deliver effective solutions.
• Collaborate with the sales team, offering technical support to ensure customer satisfaction with our products.
• Maintain close communication with customers, building positive working relationships to foster customer loyalty.
• Attend to sales enquiry & achieve sales target.
• Gather and record customer feedback, providing product improvement suggestions to the research and development team.
• Participate in the development of maintenance plans to ensure optimal performance of equipment.
• Contribute to the expansion of our customer base by actively participating in efforts to acquire new clients.
• Complete reports assigned by the headquarters, including but not limited to detailed records on technical support, customer feedback, and sales trends.
• Provide quotations to customers and recommend suitable equipment based on their needs.
• Prepare and deliver technical proposals explaining products & services to customers.
• Purchase of spare parts or equipment.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Personal leave

Service Engineer Requirements

1. Job Description:
   1. Drafting of boiler machine, ducting and piping layout plan.
   2. Calculation of project materials
   3. Commissioning and servicing of boiler & thermal oil heater.
   4. Conducting JKKP inspection, attend to JKKP officer
   5. Engineering project supervision and quality inspection

1. Academic qualification and skill sets:
   1. Bachelor degree in Electrical / Mechanical /Energy Related Engineering
   2. Computer & other skills:
      1. AUTOCAD
      2. MS Office, VISIO, ACCESS will be added advantages
   3. Added advantages for below skills:
      1. Qualified Boilerman
      2. Confined space training
      3. Job Safety Analysis
      4. Other Safety courses
   4. Good planning/organizing and inter-personal skills
   5. Service report, operation manual writing skills

1. Competency experiences:
   1. 1-2years working experience on engineering servicing industries
   2. 1-2years working experiences in factory but keen on engineering services
   3. Leader/ supervisor of service team
   4. Added advantages for experience on:
      1. Working with /servicing for pressure vessels or boiler
      2. JKKP requirements, inspection procedure
      3. DOE requirements

1. Personal characteristics:
   1. Strong interest on:-
      1. Learning new knowledge / skills
      2. Problem solving
   2. Able to work under pressure
   3. Strong deadline mindset, customer first thinking.
   4. High cost consciousness

1. Other requirements:
   1. Willing to work on holidays, and emergency on call basis(occasional)
   2. Regular travelling

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Duties and Responsibilities

• Assist and supporting the superior to provide after-sales services and support including installation, commissioning, upgrading, user training, corrective and preventive maintenance of equipment.
• Assisting in lab for calibration job.
• responsible for documenting customer service activities.
• maintaining customer records, and providing customer feedback to management.
• Performs other tasks as assigned from time to time.

Requirements

• Degree in Electronic & Electrical/Mechanical Engineering
• Conversant in English, Bahasa Malaysia
• Basic Programmable Logic Controller (PLC) knowledge is an added advantage
• Presentation/ demonstration skills
• Positive working attitude
• Fresh graduate or 1 year experience in Electronic & Electrical/Mechanical Engineering Field 

Job Benefits

• Incentive and bonus
• Allowance
• Personal leave
• Personal development opportunities

Working conditions and physical environment 

• Working hours from 830am – 6pm, Monday to Friday

Job Location

• Petaling Jaya (HQ): 27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor.

地點：柔佛、吉隆坡和檳城誠徵候選人

職位要求

• 候選人必須至少擁有工程（機械）文憑/高級/高級/研究生文憑或同等學歷。
• 該職位需要至少 1 年相關領域的工作經驗。
• 願意學習。
• 需要相關半導體/機械/PCB產業經驗
• 所需語言：中文、英文、馬來語。
• 優先考慮會講中文的候選人。
• 歡迎應屆畢業生申請。
• 雄心勃勃、自我激勵、團隊合作和獨立。
• 與同事協調和合作，以達到並實現目標。
• 擁有自己的交通工具並願意出差。
• 能夠立即開始工作。
• 可以在最少的監督下工作。
• 擁有機械知識是一個額外的優勢。
• 柔佛、檳城、吉隆坡都有職缺。
• 靈活且願意經常前往指定地點，包括吉隆坡、檳城、新加坡和印尼。

崗位職責

• 為不同地點的客戶提供現場技術支持，包括吉隆坡、檳城、新加坡、印尼和其他指定區域。
• 對我們銷售的機器進行技術培訓，以加深對產品功能和性能的了解。
• 及時回應服務請求，排除機器問題並提供有效的解決方案。
• 與銷售團隊合作，提供技術支援，以確保客戶對我們的產品滿意。
• 與客戶保持密切溝通，建立積極的工作關係，以培養客戶忠誠度。
• 參與銷售詢價並完成銷售目標。
• 收集並記錄客戶回饋，為研發團隊提供產品改進建議。
• 參與維護計劃的製定，以確保設備的最佳性能。
• 透過積極參與獲取新客戶的努力，為擴大我們的客戶群做出貢獻。
• 完成總部下達的報告，包括但不限於技術支援、客戶回饋、銷售趨勢等詳細記錄。
• 為客戶提供報價，並根據客戶的需求推薦合適的設備。
• 準備並交付技術提案，向客戶解釋產品和服務。
• 購買備件或設備。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 公司旅行
• 事假

Responsibilities / Requirements

• Able to lead/manage a team of engineer/technician in order to provide development and technical support for our customers
• Capable to review automation application needs, mainly in robot programming & sequencing , machine control automation, and execution of the project.
• Monitoring team schedule of delivery of robot system.
• Provide Guidance and growing team members.
• Work closely with the sales team and system partner for presales support, proof of concept testing, debugging as well as installation.
• Travel to customer locations to resolve technical problems when needed.

Benefits

• Yearly performance bonus & incentive scheme
• Allowance ( accommodation, phone , travel, transportation, etc.)
• Opportunity to lead a team
• Personal development opportunities
• Oversea training provided
• Insurance covered

義務和責任

• 協助和支援上級提供售後服務和支持，包括設備的安裝、調試、升級、用戶培訓、糾正和預防性維護。
• 協助實驗室進行校準工作。
• 負責記錄客戶服務活動。
• 維護客戶記錄，並向管理階層提供客戶回饋。
• 執行不時分配的其他任務。

要求

• 電子電氣/機械工程學位
• 精通英語、馬來語
• 具備基本的可程式邏輯控制器 (PLC) 知識是額外優勢
• 演示/演示技巧
• 積極的工作態度
• 應屆畢業生或一年電子電機/機械工程領域經驗

工作福利

• 激勵和獎金
• 津貼
• 事假
• 個人發展機會

工作條件和物理環境

• 工作時間週一至週五上午 830 點至下午 6 點

工作地點

• 八打靈再也（總部）： 27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor。

Company Description

Scientex Berhad is a publicly listed company on the Main Market of Bursa Malaysia Securities Berhad since 1990. We are a leading manufacturer in flexible plastic packaging and a prominent developer of affordable homes in Malaysia with a presence across the packaging value chain, from stretch films, base films and printed films to bags and multi-layered flexible plastic packaging solutions.

This is a Full-time on-site role located in Kapar for an Engineering & Maintenance Manager. The Engineering & Maintenance Manager will be responsible of service and planned the safe working of all employees allied to maximising efficiencies. Ensure the proper functioning of these assets while coordinating with other departments to optimize the company's overall use of resources.

Job Description:

• Overall responsible for managing the Engineering & Maintenance Department.
• To study, plan and organize factory machinery, equipment & utilities upkeep & preventive maintenance works in order to reduce breakdown and effective repairs so as to achieve Engineering & Maintenance Department target and objectives.
• To liaise and work closely with production staff in order to optimize performance of plant machinery.
• To plan & organize the deployment of personnel and assignment of works.
• To oversee the Engineering Store operation.
• Liaise with overseas/local vendors and contractors pertaining to outsourcing of spare parts & services.
• Liaise closely with procurement and study together in order to get the optimum pricing, services and delivery timing.
• Ensure that the department adhere to the company procurement process & procedure e.g. proposal, verification and approval and on a timely manner.
• Ensure timely completion & submission of reports and document (e.g. MRRF, PR, and etc) for processing.
• Monitoring the department, staff and vendor performance (accurate recording, data analysis and etc).
• To ensure the department recording and filing and others in accordance with QMS.
• Overseeing and verification of contractor's work and performance.
• To overall look into/manage the manpower requirement, workers' absenteeism, health & safety issue and disciplinary issue. If required to consult HR department for further action.
• To train, develop and motivate subordinate to achieve better performance.
• To ensure company's rules & regulations are adhered and enforced.
• To carry out any other duties that may assigned by the management.
• Managing and implementing of quality, food safety and environmental management system.

Perks & Benefits

• Medical insurance
• Personal leave
• Quarterly incentive
• Retirement plan benefits
• Yearly increment

職責/要求

• 能夠領導/管理工程師/技術人員團隊，為客戶提供開發和技術支持
• 能夠審查自動化應用需求，主要是機器人程式設計和排序、機器控制自動化以及專案的執行。
• 監控團隊機器人系統的交付進度。
• 提供指導並培養團隊成員。
• 與銷售團隊和系統合作夥伴密切合作，提供售前支援、概念驗證測試、調試和安裝。
• 需要時前往客戶所在地解決技術問題。

好處

• 年度績效獎金及激勵計劃
• 津貼（住宿、電話、差旅、交通等）
• 領導團隊的機會
• 個人發展機會
• 提供海外培訓
• 承保保險

服務工程師要求

1. 職位描述：
   1. 起草鍋爐機械、管線和管線佈置圖。
   2. 工程材料計算
   3. 鍋爐和導熱油加熱器的調試和維修。
   4. 進行JKKP檢查，出席JKKP官員
   5. 工程項目監工及品質檢驗

1. 學歷與技能：
   1. 電機/機械/能源相關工程學士學位
   2. 計算機及其他技能：
      1. 電腦輔助設計軟體
      2. MS Office、VISIO、ACCESS將增加優勢
   3. 為以下技能增加了優勢：
      1. 合格鍋爐工
      2. 密閉空間訓練
      3. 工作安全分析
      4. 其他安全課程
   4. 良好的計劃/組織和人際交往能力
   5. 服務報告、操作手冊撰寫技巧

1. 能力經驗：
   1. 1-2年工程服務業工作經驗
   2. 1-2年工廠工作經驗但熱衷於工程服務
   3. 服務團隊負責人/主管
   4. 增加了以下方面的經驗優勢：
      1. 壓力容器或鍋爐的使用/維修
      2. JKKP要求、檢驗程序
      3. 美國能源部要求

1. 個人特質：
   1. 對以下方面有濃厚的興趣：-
      1. 學習新知識/技能
      2. 解決問題
   2. 能夠在壓力下工作
   3. 強烈的截止日期心態，客戶至上的思維。
   4. 成本意識高

1. 其他要求：
   1. 願意假日工作，緊急狀況隨叫隨到（偶爾）
   2. 經常出差

津貼和福利

• 事假
• 開放文化
• 個人發展機會

1. OBJECTIVE
   • Cooperate with FS Curtis and FS Elliott team members to coordinate and lead field service technicians in aftermarket field service activities for various type of air compressors and air treatment equipment, Field service activities inclusive of test and commissioning, services, maintenances, repairs, upgrades and troubleshooting.
   • Maintain good customers’ relationships and increase customers’ satisfactions via top quality works at site.

1. JOB DESCRIPTION
   • Conducts, provides assistance and leads service team members on various type of air compressors field service activities include: start-ups, overhauls/repairs, maintenance and troubleshooting.
   • Provides troubleshooting and technical support to channel partners and customers, across Malaysia. Executes assignments with guidance from experienced technical advisor from Taiwan or China.
   • Follows up on customers’ warranty claims, resolve and/or recommend solutions.
   • Schedules and completes service and maintenance plans.
   • Conducts training programs to customers and channel partners.
   • Issues technical reports pertaining to the compressors and provides feedbacks to other departments as well as develops and executes improvement solutions
   • Performs other related duties as assigned by management.
2. WORKING EXPERIENCE

• At least 5 Year(s) of working experience in the related engineering field is required for this position.
• Required Skill(s): Mechanical & Rotating / Industrial Machinery Maintenances / Repairs.

1. REQUIREMENT

• Candidate must possess at least Degree in any technical field.
• Preferably Senior Executive specialized in Engineering - Mechanical/Automotive or equivalent.
• Possess Good Driving License and able to operate forklift within company premise.
• Fluent in both English and Mandarin (reading, writing and oral); Working knowledge of Microsoft Office software; ERP experience preferred.
• Strong verbal and written communications skills including ability to listen attentively and to communicate information clearly and effectively.
• Demonstrate problem solving and process analysis skills; Good judgement skills with the ability to make timely and sound decisions.
• Basic knowledge in interpretation of technical drawings / diagrams.

1. PERSONALITY

• Good working attitude & persistency in pursuing own goals.
• Strong customer focus.
• Result oriented with a clear focus on the given tasks.
• Analytical person with innovative problem-solving ability.
• Must be able to work independently and as a team player.
• Detail oriented and highly organized with the ability to prioritize duties and responsibilities.
• Self-motivated, resourceful, and adaptable; able to work independently within team focused environment.

1. PERFORMANCE ASSESSMENT

• Field Service Work, Problems Solve and Customer Satisfaction

1. WORK STATION

• Based in Shah Alam, and willing to travel across Malaysia to support service team, distribution channels and end-customers.

1. REMUNERATION PACKAGE

• Basic salary
• Out-station meal allowance
• Job Incentive
• Target Incentive
• Year-end bonus

1. OTHERS

Preferable below 32 years old.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education

Requirements :

• Degree / Diploma in an engineering related discipline (e.g. Mechanical Engineering or Electrical Engineering)
• Technical aptitude is required – candidates must be proficient with the usage of MS Excel, MS Word, MS Power Point, AutoCAD.

• Minimum 3 years experience in tender preparations as proposal Manager for M & E, EPCC projects, preferably with Bulk Material Handling Engineering projects but not essential.
• Age 30 and above

1. 客觀的
   • 與FS Curtis 和FS Elliott 團隊成員合作，協調和領導現場服務技術人員進行各類空氣壓縮機和空氣處理設備的售後現場服務活動，現場服務活動包括測試和調試、服務、維護、修理、升級和故障排除。
   • 透過高品質的現場工作，維持良好的客戶關係並提高客戶滿意度。

1. 職位描述
   • 進行、提供協助並領導服務團隊成員進行各種類型的空氣壓縮機現場服務活動，包括：啟動、大修/維修、維護和故障排除。
   • 為馬來西亞各地的通路合作夥伴和客戶提供故障排除和技術支援。在台灣或中國經驗豐富的技術顧問的指導下執行任務。
   • 跟進客戶的保固索賠、解決和/或推薦解決方案。
   • 安排並完成服務和維護計劃。
   • 為客戶和通路合作夥伴開展培訓計畫。
   • 發布與壓縮機相關的技術報告並向其他部門提供回饋以及製定和執行改進解決方案
   • 履行管理層指派的其他相關職責。
2. 工作經驗

• 該職位需要至少 5 年相關工程領域的工作經驗。
• 所需技能：機械和旋轉/工業機械維護/修理。

1. 要求

• 候選人必須至少擁有任何技術領域的學位。
• 最好是工程機械/汽車或同等專業的高階主管。
• 擁有良好的駕駛執照，能夠在公司範圍內操作堆高機。
• 流利的英語和普通話（閱讀、寫作和口語）； Microsoft Office 軟體的工作知識；有ERP經驗者佳。
• 強大的口頭和書面溝通技巧，包括專心傾聽和清晰有效地傳達訊息的能力。
• 展現解決問題和過程分析的能力；良好的判斷能力，能夠及時做出正確的決定。
• 解釋技術圖/圖表的基本知識。

1. 性格

• 良好的工作態度和堅持不懈地追求自己的目標。
• 強烈以客戶為中心。
• 以結果為導向，明確地關注給定的任務。
• 具備創新解決問題能力的分析型人才。
• 必須能夠獨立工作並具有團隊合作精神。
• 注重細節，組織嚴密，能優先考慮職責和責任。
• 自我激勵、足智多謀、適應能力強；能夠在以團隊為中心的環境中獨立工作。

1. 績效評估

• 現場服務工作、問題解決與客戶滿意度

1. 工作站

• 總部位於莎阿南，願意前往馬來西亞各地為服務團隊、分銷管道和最終客戶提供支援。

1. 薪資待遇

• 基本工資
• 站外餐補
• 就業激勵
• 目標激勵
• 年終獎金

1. 其他的

32歲以下優先。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展
• 繼續教育津貼

Job Descriptions :

• To provide after sales service including installation, troubleshooting and maintenance of various A/V equipment
• To provide technical consultancy and support to customers
• To conduct basic user functionality training on the equipment at customer’s site as and when necessary
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To develop and maintain excellent relationships with customers
• To prepare service reports
• Any other jobs as assigned by supervisor

Job Requirement

• Possess Diploma in Electrical/Electronic Engineering
• Preferably a few years of relevant experiences in electronics industry. However, Entry level applicants may apply
• Prepared to work overtime and willing to travel overseas when needed
• Positive attitude with strong motivation to learn
• Fairly good spoken and written English
• Preferably with Class 3 Driving Licenses

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Company Description

Scientex Berhad is a publicly listed company on the Main Market of Bursa Malaysia Securities Berhad since 1990. We are a leading manufacturer in flexible plastic packaging and a prominent developer of affordable homes in Malaysia with a presence across the packaging value chain, from stretch films, base films and printed films to bags and multi-layered flexible plastic packaging solutions.

This is a Full-time on-site role located in Kapar for an Engineering & Maintenance Manager. The Engineering & Maintenance Manager will be responsible of service and planned the safe working of all employees allied to maximising efficiencies. Ensure the proper functioning of these assets while coordinating with other departments to optimize the company's overall use of resources.

Job Description:

• Overall responsible for managing the Engineering & Maintenance Department.
• To study, plan and organize factory machinery, equipment & utilities upkeep & preventive maintenance works in order to reduce breakdown and effective repairs so as to achieve Engineering & Maintenance Department target and objectives.
• To liaise and work closely with production staff in order to optimize performance of plant machinery.
• To plan & organize the deployment of personnel and assignment of works.
• To oversee the Engineering Store operation.
• Liaise with overseas/local vendors and contractors pertaining to outsourcing of spare parts & services.
• Liaise closely with procurement and study together in order to get the optimum pricing, services and delivery timing.
• Ensure that the department adhere to the company procurement process & procedure e.g. proposal, verification and approval and on a timely manner.
• Ensure timely completion & submission of reports and document (e.g. MRRF, PR, and etc) for processing.
• Monitoring the department, staff and vendor performance (accurate recording, data analysis and etc).
• To ensure the department recording and filing and others in accordance with QMS.
• Overseeing and verification of contractor's work and performance.
• To overall look into/manage the manpower requirement, workers' absenteeism, health & safety issue and disciplinary issue. If required to consult HR department for further action.
• To train, develop and motivate subordinate to achieve better performance.
• To ensure company's rules & regulations are adhered and enforced.
• To carry out any other duties that may assigned by the management.
• Managing and implementing of quality, food safety and environmental management system.

Perks & Benefits

• Medical insurance
• Personal leave
• Quarterly incentive
• Retirement plan benefits
• Yearly increment

Responsibilities:

• Responsible for overseeing hotel FLS including planning. implementing, and supervising fire safety measures.
• Ensure that all fire and safety equipment within the hotel are in good working condition at all times.
• Develop well-structured evacuation plans for easy and safe evacuation during fire emergencies.
• Conduct routine fire safety checks to assess hazards and ensure property safety.
• Establish clear and concise emergency procedures to follow during crises.
• Collaborate with external fire service departments to create effective emergency response plans.

Requirements:

• Work experience as a Fire Life Safety Manager or similar role.
• Familiarity with fire safety systems, equipment, and evacuation protocols.
• Efficiently manage fire safety plans and inspections
• Address fire safety deficiencies and hazards effectively.
• Conduct fire drills and provide training to staff.
• Identify hazards and assess fire risks within the premises.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal leave
• Open culture