Total 7 Others accounts assistant job vacancies in Customer Service category in penang

Responsibilities:

• Optimise customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Establish a clear mission and initiate strategies focused towards that mission.
• Set-up service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep in touch of industry's developments and apply best practices to areas of improvement.
• Maintain resources and utilise assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Requirements:

• Proven working experience as a customer service , retail management or assistant admin clerk.
• Working knowledge in Machining Spare part ( if any )
• Experience in providing customer service support.
• Exemplary knowledge of management methods and techniques.
• Excel in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Excellent client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• Possess at least a Bachelor's Degree in Business Administration or related field.

Perks & Benefits

• Personal leave
• Personal development opportunities
• EPF SOCSO

職責：

• 優化客戶服務體驗，培養積極參與的客戶並促進有機成長。
• 掌控客戶問題並追蹤問題直至解決。
• 建立明確的使命並啟動針對該使命的策略。
• 制定服務程序、政策和標準。
• 保留準確的記錄並記錄客戶服務行動和討論。
• 分析統計數據並編制準確的報告。
• 招募、指導和培養客戶服務代理，並透過鼓勵和授權創造一個讓他們能夠脫穎而出的環境。
• 密切關注行業發展，並將最佳實踐應用於需要改進的領域。
• 維護資源並利用資產來實現定性和定量目標。
• 遵守並管理核准的預算。
• 根據優先順序保持有序的工作流程。

要求：

• 擁有豐富的客戶服務、零售管理或助理行政文員工作經驗。
• 機械加工備件的工作知識（如果有）
• 具有提供客戶服務支援的經驗。
• 管理方法和技術的典範知識。
• 英語優秀。
• 客戶服務軟體、資料庫和工具的工作知識。
• 了解行業最新技術趨勢和應用。
• 具有策略性思考和領導能力。
• 優秀的面對客戶和溝通能力。
• 進階故障排除和多任務技能。
• 客戶服務導向。
• 至少擁有工商管理或相關領域的學士學位。

津貼和福利

• 事假
• 個人發展機會
• 公積金社險

Job description for Cashier:

1. Manage all the matter in counter

2. Customer service

3. Counter operation & product exhibition

4. Cleanliness and tidiness

Job description for Sales Assistant:

1. Stock management

2. Damage product management

3. Customer service

4. Lane management

5. Cleanliness and tidiness

-Opportunities for promotion

收銀員職位說明：

1. 櫃檯管理所有事務

2. 客戶服務

3. 櫃檯操作及產品展示

4.乾淨整潔

銷售助理職位說明：

1、庫存管理

2. 破損品管理

3. 客戶服務

4. 車道管理

5. 清潔、整潔

- 晉升機會

Major Duties and Responsibilities

• Create and maintain an effective department organization chart, which is designed for flexibility and growth.
• Prepare, execute, monitor, and update at regular intervals the business plan for the department.
• Monitor and improve key departmental productivity indicators.
• Always instill and foster a climate of compliance to regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better solutions as well as controlling costs.
• Ensure all customers standard operating procedures are documented, maintained, and kept up to date in the SOP database.
• Build and maintain strong relationships with Service Providers (trucking companies, and others)
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Know and understand your market to tailor solutions objectively and in relevance.
• Strengthen collaboration efforts with all Products for an ability to offer best-in-class end-to-end solutions to customers.
• White Glove, boots on the ground able to work as a team and lead Service Provider towards meeting customer requirements and expectations. 
• Actively develop business for department through active involvement in sales and retention process and close coordination with Sales & CRD departments.
• Ensure Customer reviews are completed with your regular customers.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer.
• Take an active role in the transition of new business / updates to existing business.
• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to vendors (truckers etc.)
• Manage intercompany accounting discrepancies via AJAX report.
• Ensure any contracts, vendor, customer or other, are reviewed in accordance with company contract policies prior to being signed.

Hiring immediately @ Location : Georgetown, Penang

Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English       

* We welcome applications from freshers.

   Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)                                                                                                                                                   

• Individuals who can fluently speak and write in Bahasa Malaysia and English (C1 Level)                                      
• Experience in the sales or customer service industry is an added advantage.                                                                                                                   
• Responsibilities include handling customers via calls, emails, and chat                                                                                                                                                                                                                                                                                                                                       

Salary: Basic salary of RM 3800 + Fixed Language allowance of RM 300                                                                                                                                                                                                        

Responsibilities                                                                                                                 

●     Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.                                                                                                                      

●     Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.                                                                                                                       

●     Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.                                                                                                                 

●     Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.                                                                                                                     

●     Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.                                                                                                             

●     Ensuring innovation and quality in every customer interaction.                                                                                                                    

●     Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.                                                                                                             

●     Maintaining a comprehensive awareness of the client's strengths in the industry.                                                                                                                                                                                                                             

• Minimum of Diploma in any field                                                                                                       

●     Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English                                                                                                                       

●     Professional working experience dealing with face-to-face or virtual interactions with customers preferred.                                                                                                                       

●     Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration                                                                                                                      

●     Excellent understanding and knowledge on high technology products and computers and operating systems                                                                                                                       

●     Effective time management strategy including ability to multi-task, prioritize, organize and balance workload                                                                                                                       

●     Excellent judgment and decision-making skills                

Language allowance 300RM Per month

DO YOU WANT CONSISTENT ROSTERS, CONSISTENT CLIENTS AND MORE HOURS?

• Join a progressive and purpose-driven age care provider during a period of rapid growth
• Competitive salary and conditions, not-for-profit salary packaging
• Paid training and engagement forums– meet directly with our Home Care leader
• Flexible work arrangements and have a genuine opportunity to make a positive impact on the community

We are looking for Home Care Assistants to join the 100-year old Respect business at a time of expansion – we have new clients joining us every week. You will form part of a collaborative, agile team with a refreshing approach and culture, as we strive to support our clients to ‘live life as they choose’.

Our Organisation:

Respect Group Limited is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and New South Wales. Respect is known for the great care we provide to our clients and the supportive and respectful working environment for our employees.

We are currently seeking experienced and motivated Home Care Assistants to join our Home Care business on casual basis. The position is in George Town and the surrounding areas.

To be successful in the role, applicants will need to demonstrate:

• A genuine passion to make a difference in aged care community services
• The ability to work independently and as part of a team
• Respect for all, regardless of background, gender, age, religion, race, or sexual orientation
• Excellent interpersonal, communication, writing and computer skills.
• A flexible approach – we flex with you
• COVID vaccination – a must have in the Home Care industry
• Valid CPR and First Aid
• Certificate III in Ageing, Certificate III in Individual Support or similar qualification
• Full driver’s license and suitable transportation.
• Ability to provide client transportation
• Available on Monday, Wednesday, and Friday, and occasionally on the weekends.
• Possibility to work later shifts (until 8:00 p.m.)
• Confident using electronic communication and applications – We keep you up to date with information and work with you to learn the systems
• Excellent interpersonal, communication, writing, and computer skills.

What we can offer you:

• Competitive salary and conditions, not-for-profit salary packaging.
• Opportunity to build a career that promotes within – a ‘People first’ culture
• Paid travel time and kilometres
• Proactive learning & development plus paid training and induction – your training hours paid
• Flexible work arrangements – good work life balance