Title: Customer Service Officer
Location : SENAI , JOHOR
Salary range : RM 4,500 – RM 5,500
Requirements:
Minimum with a Diploma in Business with minimum 2 years of working experience in related capacity;
Able to communicate and write in English, Bahasa Malaysia and Chinese;
Proficient in communications and presentation;
Proficient in Microsoft Office esp. Microsoft Excel, Word and Power Point;
Able to work independently;
Job Purpose:
- Act as a commercial representative to provide and maintain customer satisfactory service.
Main Success Criteria:
- Customer satisfactory
- Quotation & sales report preparation for existing module or project
- Maintaining demand system updates
HSE Criteria:
Be responsible for own health and safety and others who may be affected by his/her actions.
Adhere to the health, safety and environmental policies and ISO 45001:2018, ISO 14001:2015 requirements.
Duties & Responsibilities:
Customer Satisfactory:
- Order processing and arrangement.
- Delivery tracking and management.
- Cooperate with Project Engineer, Production Manager, Planner and Buyer as a team.
- Work closely with factory production on project planning & delivery schedule.
- Communicate and follow up for customer urgent delivery requirement
- Coordinate internally when there is a quality issue.
- Resolve commercial related issues like delivery, payment, pricing, logistics and etc.
Quotation & Sales Report Preparation:
- Prepare and present quotations to customers on authorized projects with correct and adequate commercial terms and conditions, as well as assumptions and scenarios in both Rosti and customer format (in case required) within agreed time frame.
- Communicate with customers on their response, questions and inquiries, update quotations if necessary.
- Maintain the accuracy of price quoted in ERP system.
- Prepare and provide all required sales report on time.
- Ensure high quality and accuracy of the reports.
Maintaining Demand System Updates:
- Uploading of customer sales order and forecast in the system in a timely and accurate manner.
Others:
- Assisting Finance Team in tracking of payment records from customers.
Working days: Monday – Friday -(5 days)
Working hours : 8:00 am – 5.00pm
Benefits:
Transport Allowance – Rm 300 per month
Mobile Allowance : Rm 100 per month
Daily Meal Allowance : Rm 4.00
