Total 5 Junior Executive site manager job vacancies in Customer Service category in The United States of America

職位描述

服務客戶：

· 以專業和禮貌的方式與客戶互動，並了解他們的需求。

· 及時有效解決客戶的詢問和疑慮。

· 透過提供高品質的服務和支援來確保客戶滿意度。

分析客戶檔案：

· 對客戶概況進行徹底分析，包括他們的需求、目標和挑戰。

· 利用各種工具和方法來收集相關數據和見解。

· 確定需要改進的關鍵領域或最佳化的機會。

提供解決方案和建議：

· 根據客戶資料分析制定客製化解決方案和建議。

· 向客戶清晰且有說服力地傳達調查結果和提議的策略。

· 與內部團隊合作實施解決方案並在整個過程中為客戶提供支援。

維護文件：

· 準確、全面地記錄所有互動、分析和建議。

· 保留客戶資料、偏好和歷史資料的記錄以供日後參考。

· 始終確保客戶資訊的機密性和安全性。

津貼和福利

• 健康保險
• 晉升機會
• 專業發展
• 在家工作

補充工資類型：

• 佣金支付
• 績效獎金
• 保留獎金
• 簽約獎金

Key Responsibilities:

• Execute programs to identify and nurture customer advocacy.

• Leverage customer feedback and testimonials to drive business growth and brand loyalty.

• Lead efforts to minimize churn and maximize customer retention and renewals.

• Analyze and understand customer health metrics and implement proactive measures to address potential issues and mitigate risks.

• Execute, iterate, and improve customer engagement using the T-12 customer journey playbook.

• Foster long-term relationships and drive customer satisfaction.

• Proactively identify opportunities for upselling and cross-selling, collaborating with strategy and marketing teams to develop campaigns that drive customer stickiness and revenue uplift.

• Develop different approaches to drive ARPU uplift across Small-Medium-Large (S-M-L) customer segments.

• Build and maintain executive relationships with customers.

• Actively collaborate with customers, identifying their unique needs and challenges from both business and technical perspectives.

• Map customer needs back to solutions offered by CTOS.

• Communicate and visualize customer requirements, feedback, or potential solutions leveraging existing offerings to provide unique solutions with the product development team.

• Track key performance indicators: Churn, Renewal Rate, Revenue Uplift, ARPU, and CSAT.

• Utilize Sales Performance Standard (SPS), SFDC, and dashboards for performance monitoring, management, and process improvement.

Job Requirements:

• Minimum bachelor’s degree or equivalent qualification.

• At least 2 years of working experience in customer servicing, sales, and marketing.

• Experience working with corporate and enterprise accounts with sales cycles is an advantage.

• Strong analytical, negotiation, and problem-solving skills.

• Excellent communication and presentation abilities.

• Commitment to customer satisfaction and a passion for driving customer success.

• Exceptional communication, interpersonal, and relationship-building skills.

• Ability to communicate complex concepts in a clear and understandable manner.

• Excellent written and verbal communication skills.

• Proficiency in MS Word, MS Excel, and PowerPoint.

• Understanding of how to leverage technology, especially data and AI, to improve speed to execution, speed to market, and customer delight through a digital journey.

• Self-motivated, proactive, and service-oriented.

• Exceptional problem-solving skills.

• Ability to work comfortably in a cross-functional setting and with senior business executives.

• Ability to remain calm and composed under stress and uncertainty, inspiring the same in the team

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.


The Chelsea and Westminster Healthcare NHS Foundation Trust wish to appoint 3 Junior Clinical Fellows in the Adult Intensive Care on the Chelsea site, to commence in August 2024 in line with the upcoming trainee rotation. The posts would be initially for six months but these can be extended by mutual agreement with the dept.

The positions will allow the post holders to gain experience in adult intensive care. Clinical duties will be based in the general intensive care and burns intensive care.

There will be an on-call commitment to intensive care.

There will also be time and opportunity to participate in quality improvement projects, research and teaching projects. Support for exams, special interests and training applications can be provided. The applicant should be registered with the GMC and have completed Foundation Training or equivalent.



The positions will allow the post holders to gain experience in adult intensive care. Clinical duties will be based in the general intensive care and burns intensive care.

There will be an on-call commitment to intensive care.

There will be time and opportunity to participate in quality improvement projects, research and teaching projects. Support for exams, special interests and training applications can be provided. The applicant should be registered with the GMC and have completed Foundation Training or equivalent.

The posts would be initially for six months but can be extended by mutual agreement.

All applicants should have a full GMC registration at the time of applying.

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England.

We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
• We employ over 7,000 staff and 500 volunteers
• We treat someone in A&E every 90 seconds
• We deliver a baby every 50 minutes
• We operate on a patient every 16 minutes
• We do 50 imaging procedures each hour
• We serve a diverse population of 1.5 million from the beginning to the end of life

Main Duties and Responsibilities

The post holder must be medically qualified and maintain GMC registration.

Provide High Quality Care to Patients

Develop and maintain the competencies required to carry out the duties required of the post. Develop clinical practice through self-reflection and learning from experience, application of research into practice and active contribution within the multi-disciplinary team.

Research, Teaching and Training

To contribute to training and teaching of medical trainees, medical students, other doctors in training and other staff groups.

Research Opportunities

Excellent research opportunities are available throughout the Trust and with Imperial College. A number of funding opportunities are available from the Trust Research Committee.

Governance

Participate in clinical audit, incident reporting and analysis and to ensure resulting actions are implemented. Participate in ensuring NICE, NSF, CNST and other national guidance requirements are reviewed and implemented in the speciality areas. Ensure clinical guidelines and protocols are adhered to. Keep fully informed about best practice in the speciality areas. Role model good practice for infection control to all members of the multidisciplinary team and adhere to the Trust Infection Control measures (available on the Trust Intranet).

Report all clinical and non-clinical accidents or incidents promptly, and co-operate accordingly with any investigations undertaken.

Medical Staff Accountability

Work with colleagues to ensure junior doctors’ hours are compliant with EWTD, New Deal & 2016 Junior Doctors Contract. Adhere to Trust / department guidelines on leave, including requesting and reporting absence, and study leave. Participate fully in regular departmental activities including department meetings and team building activities.

All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.

Leadership and Team Working

Participate in any necessary management and leadership development courses as required by the Trust. Work collaboratively with all members of the multi-disciplinary team. Seek to resolve any conflict or differences of opinion through mediation, negotiation and discussion involving appropriate parties.

Appraisal

The post holder is required to participate in the annual appraisal system in line with the Trust’s appraisal guidelines. Individual appraisal interviews will be held annually and reports, submitted to the Medical Director and HR Director. You are expected to inform yourself of the annual timetable for appraisal and ensure that appropriate time is set aside to update your portfolio.

Communication

Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward. Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/ her manager.


This advert closes on Wednesday 15 May 2024

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.


2 x Junior Clinical Fellows required to commence August 2024. Following recent internal promotions, The Chelsea and Westminster Hospitals NHS Foundation Trust now looks to appoint a new junior clinical fellow in Intensive Care based at the West Middlesex Hospital.

The post holder will take part in a 1 in 8 full shift rota covering the Intensive Care Unit. The post holder’s role can be adapted to suit the individual interests and training needs of the candidate. The post could be offered with and interest in teaching and education, clinical governance and risk management or research to fulfil the training needs of the candidate. Also it may include spending time in operating theatre or maternity to help candidates progress further in their training.

Please note, we anticipate a very high number of applciatns on this role and due to quick turnaround required in this instance, we will be prioritising applicants already within the NHS matrix.

For further information, Please contact Dr Monica Popescu onmonica.popescu@nhs.net



In addition to the duties outlined in the attached Job Description, the post holder will take part in a 1 in 8 full shift rota covering the Intensive Care Unit. The post holder's role can be adapted to suit the individual interests and training needs of the candidate.

The post could be offered with and interest in teaching and education, clinical governance and risk management or research to fulfil the training needs of the candidate. Also it may include spending time in operating theatre or maternity to help candidates progress further in their training.

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England.

We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
• We employ over 7,000 staff and 500 volunteers
• We treat someone in A&E every 90 seconds
• We deliver a baby every 50 minutes
• We operate on a patient every 16 minutes
• We do 50 imaging procedures each hour
• We serve a diverse population of 1.5 million from the beginning to the end of life
Roles and responsibilities
• The post holders will take part in a 1 in 8 full shift ICU rota
• The post holder will be supported and work closer with a Senior Clinical Fellow/ST3/ST4 and they will share duties during the day to day and oncall work.

There are other middle level rotas dedicated for covering theatres, paediatric emergencies and maternity
• They must have a thorough up-to-date knowledge of resuscitation techniques and undertake to update these yearly. They will be encouraged to update their knowledge and skills regularly by attending appropriate courses/meetings
• he post holder will be encouraged to attend and participate in Departmental teaching sessions, Journal Club meetings and morbidity & mortality meetings. For those without the FRCA, FCIM or EDIC, encouragement and help will be given to take this examination. They will be expected to take part in the regular audit meetings of the department and to be involved in organising and facilitating suitable audit projects for presentation.
• The post holder will be supported if she/he/they wish to get competencies to apply forST3/ ST4 in anaesthetics.
• The post holder will be supported to gain competencies needed to apply for CESR in her/his/their chosen speciality
• he post holder will be expected to maintain their continuous professional development and time and funds will be given for study leave in line with Trust policy
• he post holder should understand that flexibility is essential; he/she may be asked to accept additional duties in emergencies or unforeseen circumstances
• his job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her/their manager
• ll duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.


This advert closes on Wednesday 15 May 2024

The ideal candidate will have a dynamic, adaptable, pro-active approach with good organisational skills. They should have experience of working in a school and an understanding of SEN in children and young people.
The role supports not only onsite learning but also incorporates attending offsite provisions such as; therapeutic farms; colleges and offsite when required. Due to the nature of the role the successful candidate will need to have a full driving licence and happy to drive school vehicles.Main Duties and Responsibilities
To work with Line Management to provide appropriate guidance, support, set boundaries and nurture the students whilst they attend the school and any off-site provisionsTo be adaptable and think on your feet, always keeping in mind the end goal for the students you are working withTo support students with their education, providing in-class support and 1:1 environments as directed. This may include participating in activities in both indoor and outdoor environments as well as residential stay overs (e.g. camping with Challenger Troop provision)Support social interaction between students at social times as guided by your Line ManagerTo liaise between the School and other provisions in a professional manner, ensuring that there are high levels of clear communicationTo participate is departmental and school student achievement celebrations as requiredClose liaison with students and parents / carers to discuss work and offsite provisionsTo be able to work independently at both onsite and offsite provisions
To carry out comprehensive risk assessments when managing groups of students. This may be for the school or for outside provisionsTo lead by example, acting as an appropriate positive role model to all students remembering that the children are vulnerable and impressionable. Always ensure that students receive a fresh start every lesson and every dayTo be professional at all times, towards both the students, staff, parents and any visitorsBe consistent in your approach and have a firm, yet fair manner
To be a reflective practitioner, always striving to improve your practice
Be creative in your approach and open to new ideas
Contribute towards new strategies and approaches, ensuring you exhaust all available routes of support to the studentsTo be flexible and adaptable depending on the day to day requirements of the schoolUndertake physical intervention ‘Team Teach’ training and use skills as and when requiredWest Heath School works towards the end goal of helping students re-integrate into mainstream learning and preparation for adulthood. All of our learners have EHCP’s and as a school we are proud to promote the development of life skills and social development as equal to academic achievement.
As well as working in an incredibly rewarding environment our benefits include free lunches and onsite parking. There are excellent opportunities for career development and training from internal and external experts.
Please note that as part of the interview process we will invite you to attend a trail day at the school.
For staff employed by the school an Internal Application Form should be completed