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We are looking for a motivated and experienced Field Service Engineer to join our team! As a Field Service Engineer, you will be responsible for providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner.
Supporting customers through technical and administrative activities
Understanding customer needs and concerns
Providing a high level of customer service
Preparing and submitting service reports
Providing technical direction to the team members
Participating in the training of new team members
Able to travel overseas & outstations
Perks & Benefits
Hammar Maskin (M) SDN BHD is the regional office for Malaysia, Indonesia, Thailand and Singapore of the Hammar Group (Sweden). We are marketing and manufacturing/assembling Sideloaders, also known as Sidelifters, Swinglifters or Self-loading trailers, under the brand name HAMMAR™. All cranes are produced with high-quality steel in Sweden and assembled at our factory in Malaysia. Hammar Maskin (M) SDN BHD was established in 2003, but the development of HAMMAR sideloaders goes back all the way to 1974. Hammar is by far the largest producer of Sideloaders in the world, and have been sold in more than 110 countries worldwide.
Hammar Maskin AB, the parent company, was established in 1974. It is a family company with Mr Bengt-Olof Hammar as Managing Director. From a humble start, the company has grown to be the largest producer of Sideloaders (Sidelifters, Swinglifters or Self Loading Trailers) in the world. This achievement has been possible by focusing on safety and quality from the start until today.
Hammar Maskin (M) Sdn Bhd was set up in early 2003, with the immediate goal to give the HAMMAR operators a better after-sales service. Today more than 500 HAMMAR units have been delivered to Malaysian customers, with well over 70% of all new Malaysian Sideloaders today being delivered by Hammar.
我們正在尋找一位積極進取、經驗豐富的現場服務工程師加入我們的團隊!作為現場服務工程師,您將負責提供技術支援並幫助我們的客戶及時有效地回應他們的服務請求。
透過技術和管理活動支持客戶
了解客戶的需求和關注點
提供高水準的客戶服務
準備並提交服務報告
為團隊成員提供技術指導
參與新團隊成員的培訓
能夠出國及外地出差
津貼和福利
Hammar Maskin (M) SDN BHD is the regional office for Malaysia, Indonesia, Thailand and Singapore of the Hammar Group (Sweden). We are marketing and manufacturing/assembling Sideloaders, also known as Sidelifters, Swinglifters or Self-loading trailers, under the brand name HAMMAR™. All cranes are produced with high-quality steel in Sweden and assembled at our factory in Malaysia. Hammar Maskin (M) SDN BHD was established in 2003, but the development of HAMMAR sideloaders goes back all the way to 1974. Hammar is by far the largest producer of Sideloaders in the world, and have been sold in more than 110 countries worldwide.
Hammar Maskin AB, the parent company, was established in 1974. It is a family company with Mr Bengt-Olof Hammar as Managing Director. From a humble start, the company has grown to be the largest producer of Sideloaders (Sidelifters, Swinglifters or Self Loading Trailers) in the world. This achievement has been possible by focusing on safety and quality from the start until today.
Hammar Maskin (M) Sdn Bhd was set up in early 2003, with the immediate goal to give the HAMMAR operators a better after-sales service. Today more than 500 HAMMAR units have been delivered to Malaysian customers, with well over 70% of all new Malaysian Sideloaders today being delivered by Hammar.
We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:
Responsibility :
Requirements:
Perks & Benefits
Exaltech Sdn. Bhd. was founded in mid-2003, based in Malaysia by involving in unique plastic products and related services cater specially for Malaysia market. Starting out from a plastic resin trading house to trading in extrusion of high quality sheet plastics, Exaltech has always striving to be the best in the field. Today, we are the exclusive sole agent of the Brand Eubiq – The World’s Most Flexible Power Outlet System, to be distributed in Malaysia. With effective management and high competence marketing capabilities, Eubiq has successfully penetrated into the local market and build a reputable household name among Malaysian.
We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:
Responsibility :
Requirements:
Perks & Benefits
Exaltech Sdn. Bhd. was founded in mid-2003, based in Malaysia by involving in unique plastic products and related services cater specially for Malaysia market. Starting out from a plastic resin trading house to trading in extrusion of high quality sheet plastics, Exaltech has always striving to be the best in the field. Today, we are the exclusive sole agent of the Brand Eubiq – The World’s Most Flexible Power Outlet System, to be distributed in Malaysia. With effective management and high competence marketing capabilities, Eubiq has successfully penetrated into the local market and build a reputable household name among Malaysian.
We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:
Responsibility :
Requirements:
Perks & Benefits
Exaltech Sdn. Bhd. was founded in mid-2003, based in Malaysia by involving in unique plastic products and related services cater specially for Malaysia market. Starting out from a plastic resin trading house to trading in extrusion of high quality sheet plastics, Exaltech has always striving to be the best in the field. Today, we are the exclusive sole agent of the Brand Eubiq – The World’s Most Flexible Power Outlet System, to be distributed in Malaysia. With effective management and high competence marketing capabilities, Eubiq has successfully penetrated into the local market and build a reputable household name among Malaysian.
Position: Customer Service Cum Vendor Control (Assistant Manager)
Reporting to: Marketing Senior Manager
Responsibilities:
Job Requirements / Minimum Requirements:
Perks & Benefits
Corporate Profile
Century Bond Group is one of the largest and most comprehensive industrial packaging and contract-manufacturer provider in this region. For over 25 years, we've been offering innovative solutions, high-quality products and providing consistent support to our customers and business partners. Our strategies are formulated in line with our core values – satisfying our customer's needs and consistently providing good service and prompt delivery. The strength and success of our Group can be directly attributed to our solid foundation in technical skills, long-standing dedicated employees and our strong relationships with customers and suppliers. We are proud to offer a broad range of quality products that meet our customer's exact needs. The main product segments are paper packaging, plastic packaging, comprehensive packaging solutions, household-care products, contract manufacturing, healthcare products and instant beverage blending.
Why Century Bond Quite simply, by providing a comprehensive range of quality and innovative products, we aim to be the “One-stop Solution Provider” in the packaging industry and the contract manufacturing field. Through an intricate series of expansions and business acquisitions, we have expanded our capabilities and increased our product range to be more dynamic and relevant. Coupled with excellent service, volume discount pricing and industry expertise, we strive to be your preferred packaging provider. Subsidiary Companies • Brandpak Industries Sdn. Bhd. • CB Bags Sdn. Bhd. • Cenbond Packages Sdn. Bhd. • Cengreen Global Sdn. Bhd. • Centoz Industries Sdn. Bhd. • Esteem Packaging Pte. Ltd. • Eversynergy Sdn. Bhd. • Imej Harmoni Sdn. Bhd. • Macro Chemicals Sdn. Bhd. • Multiview (S) Pte. Ltd. • Multiview Enterprises Sdn. Bhd. • Multiview Packaging Sdn. Bhd. • Polyplus Packages Sdn. Bhd. • Polyplus Packages (JB) Sdn. Bhd. • Prestige Packages (Perlis) Sdn. Bhd. • Prestige Packages Sdn. Bhd. • Prior Packaging Industries Sdn. Bhd. • Pro Pulp Packages Sdn. Bhd. • PT. Prestige Packages Indonesia • Ready Chemical (M) Sdn. Bhd.
Responsibilities:
– Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.
– Floor management.
– In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.
– Be the Brand Ambassador with a strong floor presence, ensuring the team.
– Enhance in-store experience and maximize sales conversion.
– Handle customer feedback and provide service recovery where necessary.
– Establish regular contact with distributors and maintain healthy relationships.
– Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.
– Work closely with Marketing department for the execution of sales and promotional activities.
– Proactively give suggestions to drive store traffic.
Requirements:
Perks & Benefits
Founded in 1990, Best World Lifestyle (BWL) has since evolved into one of the most prominent names in the skin care, personal care, beauty, health and wellness industry. BWL envisions to create "A World at its Best" — impacting the world by empowering individuals and helping people live their best lives. We provide every individual with the best — from premium quality products to a robust entrepreneurial platform and a positive, vibrant community. Here, we help individuals achieve wellness and provide opportunities to realise their personal aspirations. Today, BWL has developed a tremendously extensive network, having entered 20 markets in Asia, Oceania, Middle East, North America and Europe. With more partners joining us every day, we are poised for unlimited growth in the global arena.
我們正在尋找一名合格的客戶服務負責人,他應履行以下職位描述中給予的職責、職責和任務:
責任:
要求:
津貼和福利
Exaltech Sdn. Bhd. was founded in mid-2003, based in Malaysia by involving in unique plastic products and related services cater specially for Malaysia market. Starting out from a plastic resin trading house to trading in extrusion of high quality sheet plastics, Exaltech has always striving to be the best in the field. Today, we are the exclusive sole agent of the Brand Eubiq – The World’s Most Flexible Power Outlet System, to be distributed in Malaysia. With effective management and high competence marketing capabilities, Eubiq has successfully penetrated into the local market and build a reputable household name among Malaysian.
職位:客戶服務兼供應商控制(經理助理)
報告對象:行銷資深經理
職責:
職位要求/最低要求:
津貼和福利
Corporate Profile
Century Bond Group is one of the largest and most comprehensive industrial packaging and contract-manufacturer provider in this region. For over 25 years, we've been offering innovative solutions, high-quality products and providing consistent support to our customers and business partners. Our strategies are formulated in line with our core values – satisfying our customer's needs and consistently providing good service and prompt delivery. The strength and success of our Group can be directly attributed to our solid foundation in technical skills, long-standing dedicated employees and our strong relationships with customers and suppliers. We are proud to offer a broad range of quality products that meet our customer's exact needs. The main product segments are paper packaging, plastic packaging, comprehensive packaging solutions, household-care products, contract manufacturing, healthcare products and instant beverage blending.
Why Century Bond Quite simply, by providing a comprehensive range of quality and innovative products, we aim to be the “One-stop Solution Provider” in the packaging industry and the contract manufacturing field. Through an intricate series of expansions and business acquisitions, we have expanded our capabilities and increased our product range to be more dynamic and relevant. Coupled with excellent service, volume discount pricing and industry expertise, we strive to be your preferred packaging provider. Subsidiary Companies • Brandpak Industries Sdn. Bhd. • CB Bags Sdn. Bhd. • Cenbond Packages Sdn. Bhd. • Cengreen Global Sdn. Bhd. • Centoz Industries Sdn. Bhd. • Esteem Packaging Pte. Ltd. • Eversynergy Sdn. Bhd. • Imej Harmoni Sdn. Bhd. • Macro Chemicals Sdn. Bhd. • Multiview (S) Pte. Ltd. • Multiview Enterprises Sdn. Bhd. • Multiview Packaging Sdn. Bhd. • Polyplus Packages Sdn. Bhd. • Polyplus Packages (JB) Sdn. Bhd. • Prestige Packages (Perlis) Sdn. Bhd. • Prestige Packages Sdn. Bhd. • Prior Packaging Industries Sdn. Bhd. • Pro Pulp Packages Sdn. Bhd. • PT. Prestige Packages Indonesia • Ready Chemical (M) Sdn. Bhd.
職責:
– 庫存管理:監控庫存變動,根據促銷和銷售預測訂購/補充庫存。
– 樓層管理。
– 負責排班、評估績效、提供回饋、指導和激勵團隊。
– 成為品牌大使,擁有強大的現場影響力,確保團隊的安全。
– 增強店內體驗並最大限度地提高銷售轉換率。
– 處理客戶回饋並在必要時提供服務補救。
– 與經銷商建立定期聯繫並維持健康的關係。
– 保持視覺行銷和店內 POSM 保持最新狀態,並確保客房服務符合標準。
– 與行銷部門密切合作,執行銷售和促銷活動。
– 主動提出建議以增加商店客流量。
要求:
津貼和福利
Founded in 1990, Best World Lifestyle (BWL) has since evolved into one of the most prominent names in the skin care, personal care, beauty, health and wellness industry. BWL envisions to create "A World at its Best" — impacting the world by empowering individuals and helping people live their best lives. We provide every individual with the best — from premium quality products to a robust entrepreneurial platform and a positive, vibrant community. Here, we help individuals achieve wellness and provide opportunities to realise their personal aspirations. Today, BWL has developed a tremendously extensive network, having entered 20 markets in Asia, Oceania, Middle East, North America and Europe. With more partners joining us every day, we are poised for unlimited growth in the global arena.
職位描述
服務客戶:
· 以專業和禮貌的方式與客戶互動,並了解他們的需求。
· 及時有效解決客戶的詢問和疑慮。
· 透過提供高品質的服務和支援來確保客戶滿意度。
分析客戶檔案:
· 對客戶概況進行徹底分析,包括他們的需求、目標和挑戰。
· 利用各種工具和方法來收集相關數據和見解。
· 確定需要改進的關鍵領域或最佳化的機會。
提供解決方案和建議:
· 根據客戶資料分析制定客製化解決方案和建議。
· 向客戶清晰且有說服力地傳達調查結果和提議的策略。
· 與內部團隊合作實施解決方案並在整個過程中為客戶提供支援。
維護文件:
· 準確、全面地記錄所有互動、分析和建議。
· 保留客戶資料、偏好和歷史資料的記錄以供日後參考。
· 始終確保客戶資訊的機密性和安全性。
津貼和福利
補充工資類型:
More than 25 years of experience in helping corporate and government organizations achieve their vision and objectives through effective planning, managing and developing their most important asset - People Setting the direction, vision and strategic goals are only a few beginning steps for any organisation to become successful. Achieving Corporate Vision and Goals - one of the many challenges for today's organisation... Studies on Excellent Organisations, locally and globally, have confirmed that, in order to achieve a superior level of performance and be sustainable in the long term, organisations must really manage, plan, source, develop and retain their most important asset which is Human Capital. Leading companies depend on our consultants to help them improve the return on their most important asset, their people.
Objectives of the position:
This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).
Key Responsibilities:
1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.
2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.
3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.
4. Liaising with relevant departments to effectively close the Customer complaints
5. Maintain records in SAP
6. Operate Laboratory test equipment when required
7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE
8. Supplier claim processes and 8D report.
9. Prepare and issue Customer Test Certificates & COC
10. Assist in other day to day activities related to QA department as assigned by Superior.
Skills & Qualification:
▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent
▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply
▪ Knowledge in ISO 9001 : 2015 QMS standard.
▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.
▪ Good written and communication skills
▪ Good customer handling skills and able to communicate to all levels in the organization
▪ Proficient in Microsoft Words and Excel
▪ Addresses present issues immediately and independently
▪ Possess self-confident and willing to share opinions and expertise in discussions
▪ Anticipate potential problems and takes action to avoid crisis
▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets
Official account of Jobstore.
Objectives of the position:
This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).
Key Responsibilities:
1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.
2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.
3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.
4. Liaising with relevant departments to effectively close the Customer complaints
5. Maintain records in SAP
6. Operate Laboratory test equipment when required
7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE
8. Supplier claim processes and 8D report.
9. Prepare and issue Customer Test Certificates & COC
10. Assist in other day to day activities related to QA department as assigned by Superior.
Skills & Qualification:
▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent
▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply
▪ Knowledge in ISO 9001 : 2015 QMS standard.
▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.
▪ Good written and communication skills
▪ Good customer handling skills and able to communicate to all levels in the organization
▪ Proficient in Microsoft Words and Excel
▪ Addresses present issues immediately and independently
▪ Possess self-confident and willing to share opinions and expertise in discussions
▪ Anticipate potential problems and takes action to avoid crisis
▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets
Official account of Jobstore.
Roles & Responsibilities
This role reports to the Director of Customer Experience which is a group under the Regional Customer Satisfaction Team. The candidate’s primary focus is to champion service excellence delivery at our customer touchpoints (e.g. contact centers, service centers) and ensure this is well-executed by our front liners.
Primary Responsibilities and Key Roles:
Job RequirementsBachelor's degree in any discipline with at least 5 years of relevant experience in service quality or consumer research functions in either hospitality or retail industries and/or e-commerce
Official account of Jobstore.
Roles & Responsibilities
This role reports to the Director of Customer Experience which is a group under the Regional Customer Satisfaction Team. The candidate’s primary focus is to champion service excellence delivery at our customer touchpoints (e.g. contact centers, service centers). You will lead the development, implementation, and assessment of training initiatives and quality assurance programs across multiple locations within the region.
Primary Responsibilities and Key Roles:
Job Requirements
Official account of Jobstore.