Total 5 Tech Support job vacancies in Customer Service category in D27 Yishun, Sembawang

JOB SCOPE AND RESPONSIBILITIES

1. Provide user support and customer service on Dynamics NAV/Business Central.

2. Troubleshoot problems and advise on the appropriate actions

3. Maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends

4. Work on break/fix support to ensure clients experience with minimal service disruptions

5. Escalate ISV related product issues and work with partners to drive for resolution

6. Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option

REQUIREMENTS

1. Degree in a relevant discipline e.g. IT, Computer Science, Engineering, Science

2. Advanced working knowledge in Dynamics NAV/Business Central

3. Possess problem solving, communication and client handling skills.

4. Team player

5. Lifelong learner

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

*** HR Contact Number : 6996 6666

Job Purpose:

Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.

Job Description (Support for Management and Production Floor)

• Project support as assigned or requested.
• Perform PR and PO / Inventory documentation recording.
• Perform weekly backup image.
• Responding to incident requests / enquiries / solutions via email under ticketing system or phone.
• Providing technical assistance (remotely access / on-site) to ERP Systems (NAV), Matching Systems, Mobile Systems (MSO / MVS / WMS), Portal Systems and Reporting Systems.
• Running reports to analyse common complaints and problems.
• Deploy IT related devices (Desktop / Laptop / PDA / BTP / MFP / SFP) to end-user.
• Providing technical assistance (remotely access / on-site) to IT related devices.
• Follow up closely with end-user to ensure full resolution resolve the concern of issues.
• Diagnosing errors and any other issues.
• Writing, editing, and revising training manuals for new and updated software and hardware.
• Providing technical assistance to basic network issues (Switch / AP / DP).
• Providing technical assistance and documentation recording for CCTV.
• Standby Support as assigned or requested on when needed other than working hours.
• Other Ad-hoc duties as assigned or requested.
• On-Site Support / Remote Access Support to Malaysia entity for as assigned or requested when needed.

Job Requirements:

• Diploma with minimum 1 year of helpdesk experience.
• Hands-on experience in Basic Active Directory such as unlock user accounts, reset user passwords, and create user.
• Hands-on experience on Microsoft OS and Microsoft Office 365 would be an advantage.
• Ability to multi-task and work effectively as a team player.
• Ability to work independently in a fast-paced environment.
• Good communication and customer service skills.

Job Overview:
We are seeking a motivated and technically skilled IT Operations Support person to provide Level 1 and Level 2 support, both onsite and remotely. The ideal candidate will assist with IT projects, handle technical support calls, and help coordinate project deliverables.

Key Responsibilities:

• Provide L1 and L2 technical support via phone, email, and onsite
• Troubleshoot and resolve customer IT issues both remotely and onsite
• Assist in coordinating and executing IT projects
• Set up, install, and maintain hardware and software for clients
• Communicate effectively with customers and internal teams to ensure timely issue resolution
• Support project managers with project coordination and task management

What We’re Looking For:

• Strong technical troubleshooting skills for hardware, software, and networking issues
• Excellent communication skills and ability to work in a team
• Positive attitude with a willingness to take on challenges and learn
• Experience with IT support or technical projects is an advantage
• Must be adaptable and able to manage multiple tasks

Why Join Us?

• Work on exciting technical projects and gain hands-on experience
• Collaborative team environment that fosters growth

Job Descriptions

• Attend to user’s issue over the phone and onsite
• Troubleshoot networking issues
• Remote support where possible
• On-site support when necessary
• Installation, setup and configuration of PCs, laptops and printers
• Liaise with regional IT for software / patches update
• Ad hoc support role on IT related issues
• To assist on CCTV , and Door Access System software deployment and Maintenance.
• To assist on CCTV Remote viewing setup.
• Sourcing of IT equipment
• Proper disposal of unused IT equipment including reformat of laptops

Job Requirements

• Good understanding of Networking (e.g. TCP/IP, Firewalls)
• Good understanding of CCTV and Door Access System.
• Good communication skills.
• Able to work independently and possess positive working attitude