Total 4,931 Manager Contract Manager job vacancies in Customer Service category in The United States of America

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

Responsibilities:

• Manage day-to-day operations at Counter including:

–  Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.

–  Floor management.

• POS/invoicing, self-collection of online purchases.
• Customer service.
• Booking of in-store facilities.
• Lead and manage a team of customer service staff to provide excellent service:

–  In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.

–  Be the Brand Ambassador with a strong floor presence, ensuring the team.

• maintains a high standard of grooming and appropriate conduct consistent with our brand image.

–  Enhance in-store experience and maximize sales conversion.

–  Handle customer feedback and provide service recovery where necessary.

–  Establish regular contact with distributors and maintain healthy relationships.

• Manage in-store company assets:

–  Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.

• Manage and execute in-store activities:

–  Work closely with Marketing department for the execution of sales and promotional activities.

–  Proactively give suggestions to drive store traffic.

• Track and report store performance according to agreed KPIs.
• Assist leaders to arrange and setup the exhibition booth if necessary.

 

Requirements:

• Min. SPM Level
• Min. 3 years of relevant managerial experience in the retail/beauty industry
• Presentable and positive attitude
• Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
• Proficient in MS Office.
• Experience in leading a team
• Willing to lead by example in all in-store initiatives and activities
• Results-driven, adaptable and flexible, able to work well under pressure and in challenging situations
• On a rotational scheduled basis
• Experience on event management is added value
• Able to perform shift duty including weekends & willing to work retail hours
• MRT station is within walking distance from company

Perks & Benefits

• Incentive and bonus
• Monthly Incentive
• Nearby public transport
• Central location
• Medical insurance
• Annual leave
• Sick Leave
• Personal development opportunities

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

我們正在尋找一名合格的客戶服務負責人，他應履行以下職位描述中給予的職責、職責和任務：

責任：

• • 監控客戶服務和顧問，跟進透過展覽、零售店、上門/來電查詢和電子商店產生的銷售和銷售線索。
  • 為每個團隊成員分配工作量和工作隔離。
  • 履行團隊領導職責：向團隊傳達業務訊息，協調員工缺勤期間的交叉覆蓋，幫助團隊解決客戶供應問題並確保始終遵循工作指示。
  • 協調團隊成員解決供應問題的努力，以確保客戶滿意度。
  • 負責監控客戶服務處理客戶投訴和解決問題。
  • 啟動培訓發展計劃並組織所有客戶服務所需的技能。
  • 設定並監控服務品質目標和流程改善。帶動團隊努力落實。
  • 查看有關部門績效銷售 KPI（追加銷售）的每周和每月報告。
  • 帶領團隊成員依照客戶的交貨狀況管理延期交貨，確保不出現積壓和交貨失敗的情況。
  • 確保行為準則並正確遵守與日常營運相關的文件程序。
  • 詳細制定訂單處理和其他客戶服務團隊程序，以確保獲得訂單處理的知識。
  • 設定和評估客戶服務績效評估。
  • 客戶服務部門需要與行銷、零售、倉儲和物流、技術和會計部門進行日常合作，客戶服務經理需要確保始終遵守公司政策和法規。
  • 確保為客戶制定 SOP。

要求：

• • 5年以上工作經驗，有家居用品、電器業經驗者佳。
  • 候選人必須至少擁有商業、管理或相關領域的學位、文憑。
  • 良好的英語、普通話和馬來語口語和寫作能力。
  • 所需技能：MS Excel、MS Office、MS PowerPoint 和 MS Word。
  • 擁有自己的汽車運輸。
  • 展現領導力、人際溝通能力和組織能力的優勢。
  • 開朗的前景和自信的合作者。

津貼和福利

• 開放文化
• 個人發展機會
• EPF、社會保險、EIS

職責：

• 管理櫃檯的日常運作，包括：

– 庫存管理：監控庫存變動，根據促銷和銷售預測訂購/補充庫存。

– 樓層管理。

• POS/發票、網購自提。
• 客戶服務。
• 預訂店內設施。
• 領導和管理客戶服務人員團隊以提供優質服務：

– 負責排班、評估績效、提供回饋、指導和激勵團隊。

– 成為品牌大使，擁有強大的現場影響力，確保團隊的安全。

• 維持高標準的儀容和符合我們品牌形象的得體行為。

– 增強店內體驗並最大限度地提高銷售轉換率。

– 處理客戶回饋並在必要時提供服務補救。

– 與經銷商建立定期聯繫並維持健康的關係。

• 管理店內公司資產：

– 保持視覺行銷和店內 POSM 保持最新狀態，並確保客房服務符合標準。

• 管理和執行店內活動：

– 與行銷部門密切合作，執行銷售和促銷活動。

– 主動提出建議以增加商店客流量。

• 根據商定的 KPI 追蹤和報告商店績效。
• 必要時協助領導安排、搭建攤位。

要求：

• 分鐘。 SPM 級別
• 分鐘。 3年零售/美容產業相關管理經驗
• 得體且積極的態度
• 個性開朗、外向、善於交際，具有良好的人際互動與客戶服務能力
• 精通 MS Office。
• 帶領團隊的經驗
• 願意在所有店內舉措和活動中以身作則
• 以結果為導向，適應力強，靈活，能夠在壓力和挑戰性的情況下很好地工作
• 按計劃輪換
• 活動管理經驗具有附加價值
• 能夠執行輪班工作，包括週末並願意在零售時間工作
• 地鐵站距離公司僅幾步之遙

津貼和福利

• 激勵和獎金
• 每月獎勵
• 附近的公共交通
• 中心位置
• 醫療保險
• 年假
• 病假
• 個人發展機會

Job Scope

• Provide leadership and regular coaching to Team Leaders and Agents
• Responsible for managing the day-to-day running of the contact center, which includes effective resource planning in ensuring KPIs are consistently achieved
• Work closely with HR to ensure fast, effective, and quality staff recruitment
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions
• Conduct consistent reviews of staff performance to identify training gaps and needs
• Take ownership and resolve any urgent or critical issues escalated by the Client or team
• Work closely with Client to support investigation and service recovery process
• Conduct root causes analysis and identify opportunities to increase Customer Satisfaction Score (CSAT) ratings
• Establish and oversee the implementation of work processes and SOPs of the contact center and make recommendations for improvement
• Ensure quality call audits are performed to deliver good quality of service, low error rate and adherence to operations guidelines and processes
• Work closely with Data Analyst to provide critical insights and ensure daily, weekly, and monthly performance and service reports are sent to clients and management in a timely manner
• Any other duties and responsibilities that may be assigned by the management from time to time

Job Requirements

• Possess a recognized Degree in any relevant discipline
• Solid expereince in a customer service, contact center or call center environment
• At least 5 years of experience in managerial position in the contact center industry
• With excellent client management skills
• Outstanding communication and interpersonal skills

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with carolyn.mendoza@manpower.com.sg | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

• Attractive salary package + Lodging + Transport + Bonus and other benefits.
• Permanent role and based in western part of Brunei.
• Top-tier subsea IRM [Inspection, Repair, Maintenance] provider

Our client a top-tier subsea IRM provider. Join our client team ensuring asset integrity with cutting-edge technology and a safety-first approach. Explore rewarding career opportunities with our client today.

Job Responsibilities:

The Project Manager reporting to the Managing Director, oversees project delivery, ensuring timely completion within budget, negotiate with clients, interact with internal teams, contractors and vendors. Accord the highest priority to HSE and Quality aspects of the project

Project Management:

• Efficient coordination ensures project success and minimizes risks.
• Ensures project plans and revises as appropriate to meet changing needs and requirements.
• Prepares for Peer reviews, HAZID’s, and Operational Readiness reviews
• Manages day-to-day operational aspects of a project and scope.
• This role is pivotal in ensuring project success, maintaining client relationships, and upholding safety standards, contributing significantly to the company's growth and reputation.

Project Controls:

• Tracks and reports costs and expenses on a monthly basis.
• Budget management and revenue forecasting ensure financial stability.

Client Relationship:

• Client satisfaction and retention are crucial for business growth.
• Manages day-to-day client interaction.

QHSE:

• Ensuring compliance with safety standards and fostering a safety-first culture are paramount.

Qualifications

• Bachelor’s Degree in Engineering mechanical/ civil or equivalent.
• PMP or Professional Engineer certification preferred.
• Minimum of 15 years’ experience in offshore subsea construction/ Underwater contracting/ offshore installation of pipelines and structures and subsea/SURF operations preferred.

Other Information:

To apply please click on the APPLY NOW button or email your resume to search84@searchindex.com.sg with the following details in your resume:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Zenith infotech (S) is a Tech Recrutiment frim with 27 years of history. We support our clients from various government agenceis as well as corporates.

Currently, one of our clients are looking out for Contact Center Manager, 12 months contract to stat with.

Requirements :

• Candidate shall possess a recognized Degree with at least 5 years of experience in managerial positions in the contact center industry.
• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
• Work closely with HR to ensure fast, effective, and quality staff recruitment
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs
• Take ownership and resolve any urgent or critical issues escalated by the Client or team
• Work closely with Client to support investigation and service recovery process

• Attractive salary package + Lodging + Transport + Bonus and other benefits.
• Permanent role and based in western part of Brunei.
• Top-tier subsea IRM [Inspection, Repair, Maintenance] provider

Our client a top-tier subsea IRM provider. Join our client team ensuring asset integrity with cutting-edge technology and a safety-first approach. Explore rewarding career opportunities with our client today.

Job Responsibilities:

The Project Manager reporting to the Managing Director, oversees project delivery, ensuring timely completion within budget, negotiate with clients, interact with internal teams, contractors and vendors. Accord the highest priority to HSE and Quality aspects of the project

Project Management:

• Efficient coordination ensures project success and minimizes risks.
• Ensures project plans and revises as appropriate to meet changing needs and requirements.
• Prepares for Peer reviews, HAZID’s, and Operational Readiness reviews
• Manages day-to-day operational aspects of a project and scope.
• This role is pivotal in ensuring project success, maintaining client relationships, and upholding safety standards, contributing significantly to the company's growth and reputation.

Project Controls:

• Tracks and reports costs and expenses on a monthly basis.
• Budget management and revenue forecasting ensure financial stability.

Client Relationship:

• Client satisfaction and retention are crucial for business growth.
• Manages day-to-day client interaction.

QHSE:

• Ensuring compliance with safety standards and fostering a safety-first culture are paramount.

Qualifications

• Bachelor’s Degree in Engineering mechanical/ civil or equivalent.
• PMP or Professional Engineer certification preferred.
• Minimum of 15 years’ experience in offshore subsea construction/ Underwater contracting/ offshore installation of pipelines and structures and subsea/SURF operations preferred.

Other Information:

To apply please click on the APPLY NOW button or email your resume to search84@searchindex.com.sg with the following details in your resume:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

• Attractive salary package + Lodging + Transport + Bonus and other benefits.
• Permanent role and based in western part of Brunei.
• Top-tier subsea IRM [Inspection, Repair, Maintenance] provider

Our client a top-tier subsea IRM provider. Join our client team ensuring asset integrity with cutting-edge technology and a safety-first approach. Explore rewarding career opportunities with our client today.

Job Responsibilities:

The Project Manager reporting to the Managing Director, oversees project delivery, ensuring timely completion within budget, negotiate with clients, interact with internal teams, contractors and vendors. Accord the highest priority to HSE and Quality aspects of the project

Project Management:

• Efficient coordination ensures project success and minimizes risks.
• Ensures project plans and revises as appropriate to meet changing needs and requirements.
• Prepares for Peer reviews, HAZID’s, and Operational Readiness reviews
• Manages day-to-day operational aspects of a project and scope.
• This role is pivotal in ensuring project success, maintaining client relationships, and upholding safety standards, contributing significantly to the company's growth and reputation.

Project Controls:

• Tracks and reports costs and expenses on a monthly basis.
• Budget management and revenue forecasting ensure financial stability.

Client Relationship:

• Client satisfaction and retention are crucial for business growth.
• Manages day-to-day client interaction.

QHSE:

• Ensuring compliance with safety standards and fostering a safety-first culture are paramount.

Qualifications

• Bachelor’s Degree in Engineering mechanical/ civil or equivalent.
• PMP or Professional Engineer certification preferred.
• Minimum of 15 years’ experience in offshore subsea construction/ Underwater contracting/ offshore installation of pipelines and structures and subsea/SURF operations preferred.

Other Information:

To apply please click on the APPLY NOW button or email your resume to search84@searchindex.com.sg with the following details in your resume:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Full time, 35 hours per week.

We would really love to hear from you if you have a strong understanding of safeguarding requirements, great leadership skills and proven experience in successfully running a service within the care sector.

We are amongst the highest rated providers of care and supported living services in the UK, with 84% of our services rated ‘good’ or ‘outstanding’ by regulators.

King Street is home for 17 adults with physical disabilities. Our home is in the heart of Sileby village in Leicestershire.

This service is rated "Good" by CQC.

Would you like to join our great team, supporting our values and ethos, continuing the fantastic work that we do in making a positive impact on the lives of people with a disability?

As a Service Manager with Leonard Cheshire, you will provide clear direction, management and supervision of a great staff team. Leading with passion and enthusiasm to ensure your service is well run, you will promote positive outcomes for disabled people with a flexible and proactive approach.

In addition to the delivery of great care, you will ensure the service is fully compliant regarding health and safety management and fulfil statutory obligations. Working within budgetary requirements is essential and operating a financially sound service.

As a successful manager you will handle recruitment, on-going training, development and performance needs of your staff, ensuring the achievement of national minimum care standard requirements. You will also hold registration for the service.

This is a challenging yet really exciting opportunity, offering you the chance to grow and develop as a member of the Leonard Cheshire management team, further enhancing your already successful career as a care professional.

To be successful in this role you will have:

• A recognised nursing or social care qualification and registration (as appropriate to the needs of the service).
• Level 5 Diploma in Leadership for Health and Social Care, or equivalent as required for registration.
• Substantial experience in managing care teams / supervisory or management experience in a care environment.
• Strong people and communication skills with excellent customer service.
• Thorough understanding of financial data and ability to manage budgets.
• Experience of a range of different departments i.e. therapies, transport, catering, administration, care and maintenance is advantageous.

Please see the job description (link below) for more details.

Proving quality, frontline care and support in our care homes, nursing homes and supported living services is at the very core of what we do. Our approach is based on the promotion of greater independence and choice for the people who we support, working with over 1,600 people with a disability every day.

We offer a wide range of employee rewards to include:

• Wagestream, access earned pay before pay day (click here for more details).
• Free Blue Light Card.
• Free DBS / AccessNI check or PVG membership as applicable.
• Excellent contributory company pension scheme with 3 x salary life cover benefit.
• Substantial and flexible annual leave, with the option to buy and sell (salary sacrifice).
• Cash Health Plan, claim back dental, optical and other costs.
• Comprehensive training relevant to your role.
• Great development opportunities through our apprenticeship schemes and chance to gain recognised qualifications.
• Unlimited payments through our Refer a Friend bonus scheme.
• Access to cycle-to-work benefits (salary sacrifice).
• Employee Assistance Programme and so much more!

If you have any questions or further enquiries, please contact ketan.patel@leonardcheshire.org / 0783 4107 791.

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

* No agencies please *

Proud member of the Disability Confident employer scheme

**Please note that Eden Futures is not able to offer Sponsorships at this time.**

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Supported Living Services based in Cottingham. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Working hours: Minimum of 40 hours per week
Interview Date: To be confirmed
Do you want to make a difference? Are you passionate about supporting Belfast families to make positive changes in their lives?
We are seeking to recruit an experienced manager to lead our existing frontline teams and further develop our well established and high-quality family services located in Belfast.
The Salvation Army operates over 80 supported accommodation services across the UK and the Republic of Ireland. We call these services ‘Lifehouses’ because they are more than a place to stay. They are places where people can access support with their housing issues – but also find support to develop person centred support with other aspects of their lives such as employment & training, money management, loneliness & isolation, addiction, mental health and spirituality.
Centenary House is the largest residential Life House in Belfast accommodating vulnerable homeless men over 18 years of age.
Key Responsibilities:
The Service Manager will oversee the operation of these services in terms of performance management and develop and enhance the strategic and operational relationship with key stakeholders.
The role of Service Manager is central to achieving positive outcomes for our vulnerable clients with responsibility for local strategic vision and direction along with the day-to-day leadership of a team of dedicated professionals. You will champion excellence in terms of high-quality, cost-effective client centred service delivery.
The successful candidate will be able to demonstrate:

Demonstrable previous experience of successfully managing and delivering a similar support service to clients.
Strong knowledge of issues relating to homelessness including current legislation, government policy, the state benefits framework and any relevant client support pathways.
Active involvement in a Christian worshipping community.
NVQ Level 4, Diploma or equivalent professional qualification in a related field.

This role has an occupational requirement that the successful candidate must be a committed and practising Christian and will be in sympathy with the doctrines of, and supportive of, the purposes and the aims and objectives of The Salvation Army.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, and Access NI.
Please note that any employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

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Requirement

Diploma

At least 3 years of service management experience.

Excellent communication and interpersonal skills, with the ability to communicate effectively with parents, students, and colleagues

Able to commit 5 days work week (including weekends)

Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines

Proficiency in Microsoft Office, Google Workspace, and other relevant computer software

Ability to work independently and in a team environment

Passionate about education, committed to providing an enriching and positive learning experience for students

Benefits:

Additional leave

Schedule:

Early shift

Late shift

Weekend availability

Supplemental pay types:

Performance bonus