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We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:
Responsibility :
Requirements:
Perks & Benefits
Exaltech Sdn. Bhd. was founded in mid-2003, based in Malaysia by involving in unique plastic products and related services cater specially for Malaysia market. Starting out from a plastic resin trading house to trading in extrusion of high quality sheet plastics, Exaltech has always striving to be the best in the field. Today, we are the exclusive sole agent of the Brand Eubiq – The World’s Most Flexible Power Outlet System, to be distributed in Malaysia. With effective management and high competence marketing capabilities, Eubiq has successfully penetrated into the local market and build a reputable household name among Malaysian.
We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:
Responsibility :
Requirements:
Perks & Benefits
Exaltech Sdn. Bhd. was founded in mid-2003, based in Malaysia by involving in unique plastic products and related services cater specially for Malaysia market. Starting out from a plastic resin trading house to trading in extrusion of high quality sheet plastics, Exaltech has always striving to be the best in the field. Today, we are the exclusive sole agent of the Brand Eubiq – The World’s Most Flexible Power Outlet System, to be distributed in Malaysia. With effective management and high competence marketing capabilities, Eubiq has successfully penetrated into the local market and build a reputable household name among Malaysian.
We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:
Responsibility :
Requirements:
Perks & Benefits
Exaltech Sdn. Bhd. was founded in mid-2003, based in Malaysia by involving in unique plastic products and related services cater specially for Malaysia market. Starting out from a plastic resin trading house to trading in extrusion of high quality sheet plastics, Exaltech has always striving to be the best in the field. Today, we are the exclusive sole agent of the Brand Eubiq – The World’s Most Flexible Power Outlet System, to be distributed in Malaysia. With effective management and high competence marketing capabilities, Eubiq has successfully penetrated into the local market and build a reputable household name among Malaysian.
我們正在尋找一名合格的客戶服務負責人,他應履行以下職位描述中給予的職責、職責和任務:
責任:
要求:
津貼和福利
Exaltech Sdn. Bhd. was founded in mid-2003, based in Malaysia by involving in unique plastic products and related services cater specially for Malaysia market. Starting out from a plastic resin trading house to trading in extrusion of high quality sheet plastics, Exaltech has always striving to be the best in the field. Today, we are the exclusive sole agent of the Brand Eubiq – The World’s Most Flexible Power Outlet System, to be distributed in Malaysia. With effective management and high competence marketing capabilities, Eubiq has successfully penetrated into the local market and build a reputable household name among Malaysian.
JOB DESCRIPTION
Service Customer:
· Interact with customers in a professional and courteous manner to understand their requirements.
· Address customer inquiries and concerns promptly and effectively.
· Ensure customer satisfaction by providing high-quality service and support.
Analyze Customer Profile:
· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.
· Utilize various tools and methodologies to gather relevant data and insights.
· Identify key areas for improvement or opportunities for optimization.
Provide Solutions and Advice:
· Develop customized solutions and recommendations based on the analysis of customer profiles.
· Communicate findings and proposed strategies clearly and persuasively to customers.
· Collaborate with internal teams to implement solutions and support customers throughout the process.
Maintain Documentation:
· Document all interactions, analysis, and recommendations accurately and comprehensively.
· Keep records of customer profiles, preferences, and historical data for future reference.
· Ensure confidentiality and security of customer information at all times.
Perks & Benefits
Supplemental pay types:
More than 25 years of experience in helping corporate and government organizations achieve their vision and objectives through effective planning, managing and developing their most important asset - People Setting the direction, vision and strategic goals are only a few beginning steps for any organisation to become successful. Achieving Corporate Vision and Goals - one of the many challenges for today's organisation... Studies on Excellent Organisations, locally and globally, have confirmed that, in order to achieve a superior level of performance and be sustainable in the long term, organisations must really manage, plan, source, develop and retain their most important asset which is Human Capital. Leading companies depend on our consultants to help them improve the return on their most important asset, their people.
職位描述
服務客戶:
· 以專業和禮貌的方式與客戶互動,並了解他們的需求。
· 及時有效解決客戶的詢問和疑慮。
· 透過提供高品質的服務和支援來確保客戶滿意度。
分析客戶檔案:
· 對客戶概況進行徹底分析,包括他們的需求、目標和挑戰。
· 利用各種工具和方法來收集相關數據和見解。
· 確定需要改進的關鍵領域或最佳化的機會。
提供解決方案和建議:
· 根據客戶資料分析制定客製化解決方案和建議。
· 向客戶清晰且有說服力地傳達調查結果和提議的策略。
· 與內部團隊合作實施解決方案並在整個過程中為客戶提供支援。
維護文件:
· 準確、全面地記錄所有互動、分析和建議。
· 保留客戶資料、偏好和歷史資料的記錄以供日後參考。
· 始終確保客戶資訊的機密性和安全性。
津貼和福利
補充工資類型:
More than 25 years of experience in helping corporate and government organizations achieve their vision and objectives through effective planning, managing and developing their most important asset - People Setting the direction, vision and strategic goals are only a few beginning steps for any organisation to become successful. Achieving Corporate Vision and Goals - one of the many challenges for today's organisation... Studies on Excellent Organisations, locally and globally, have confirmed that, in order to achieve a superior level of performance and be sustainable in the long term, organisations must really manage, plan, source, develop and retain their most important asset which is Human Capital. Leading companies depend on our consultants to help them improve the return on their most important asset, their people.
Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.
Official account of Jobstore.
Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.
Official account of Jobstore.