Total 4 Manager executive assistant job vacancies in Art / Design / Entertainment category in Bukit Damansara

Job Title: Guest Experience Executive / Assistant Manager (ID8165)
Location: Clarke Quay, Singapore
Working Hour: Monday – Friday 9am – 6pm
Salary: $2800 - $4000

Job Description:
• Proactively monitor and address customer grievances, issues and trends across various online platforms to develop strategies to drive a high standard of customer satisfaction.
• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.
• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.
• Track and measure the impact and success of reputation management campaigns using relevant metrics and analytics tools.
• Develop and implement effective CRM campaigns to promote a positive online reputation, including setup, deployment, delivery reporting, and performance analysis.
• Monitor and analyse customer feedbacks, reviews and sentiments from all touchpoints to identify insights and actionable improvements to increase customer loyalty.
• Provide weekly reports on review trends, feedbacks, service recovery, and actionable recommendations.
• Offer prompt and accurate responses to customer inquiries via email, social media, and phone.
• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.
• Collaborate with internal stakeholder teams to address and prevent recurrent issues.
• Oversee the timely production and distribution of marketing materials.
• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.
• Prepare materials for meetings, ensuring the CEO is well-prepared.
• Handle confidential information with the utmost discretion and professionalism.
• Undertake marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports and upkeep marketing assets inventory.
• Prepare and present monthly customer service reports on feedbacks, GEI and NPS scoring.

Requirement:
• Demonstrable experience in guest relations and online reputation management, ideally within the hospitality or service sector.
• Knowledge and prior experience with online reputation management tools.
• Exceptional written and verbal communication and interpersonal skills.
• Proven ability in problem-solving, maintaining a customer-centric approach and exceeding customers’ expectations.
• Able to manage stressful situations with poise and professionalism.
• Proficiency in PowerPoint and Excel.

We are an interior design firm specializing in high end residential design.

We are looking for a resourceful, numerate, multitasker to be the right hand to our CEO.

The candidate should be equally comfortable liaising with our high-end client base as well as coordinating/ directing our contractors. Ours is a fast paced, dynamic environment. We are a closeknit friendly team and we are looking for someone who can support our existing operations and help us develop further.

Job Description & Requirements:

This is not a design role and the candidate does not require any design experience but an interest in design and the home is essential to be able to support the design team.

Responsibilities include but not limited to:

· Liaise with vendors, suppliers, contractors

· Project purchasing

· Logistics and Inventory management

· Sales Admin & Office Admin

· HR Coordination

· Liaise with/ support the finance team

· Liaise with outsourced IT

· Business Development

· Events organization

Skills and experience required:

· Possess at least a Degree/Diploma

· Minimum of 5 years’ relevant experience

· Strong Experience in project purchasing, sales admin support, general office management functions are required

· Well versed with MS Words, Excel, PowerPoint and Outlook is a must. Familiarity with HR and accountancy softwares and Canva is an advantage.

· Meticulous, have an eye for detail and an inquiring mind

· Self-motivated, Pro-active and with a good work ethic

· Good communication skills

· Relates to people of all levels and enjoys working in an innovative and fast pace environment

· Enjoys working independently as well as in a team

· Singaporeans & PRs only

Interested candidates, please email your resume to nikki@diid.sg and queenie@diid.sg.

Job Title: Assistant Manager, Casting (ID4545)
Location: Gul Circle
Working Hours: Mon to Fri 8.00am-5.30pm
Salary: $4000-$6000


Key Job Accountabilities:
• Support casting costing, review technical and quality specifications.
• Lead investment casting part development, process development, and scrap reduction.
• Improve casting defect levels for existing products and new product development.
• Support the implementation of automation in manufacturing and casting simulation software for designing gating systems for new and existing parts.
• Oversee all casting process operations leading to sound casting parts, including reviewing wax tooling, patterns injection, wax assembly gating systems, ceramic shell production, dewaxing, firing, pouring, finishing, and special heat treatment, NDT, surface treatment, and machining.
• Identify, develop, and implement manufacturing processes and productivity improvement projects within the investment casting operations to enhance efficiency and cost-effectiveness and to achieve better quality.
• Understand casting metallurgy, gating systems, and process parameters for overseeing processes and working to maintain optimization of the production line.
• Ensure that the manufacturing of final investment casting parts meets aerospace quality standards.
• Provide technical reviews for tooling design and SolidCAM used in precision machining.
• Establish industry 4.0 automation robotic processes, including project planning, cost budgeting, ROI review, resource allocation, technical review, and timeline management.
• Train and mentor engineers to support their career development and instill a sense of urgency in engineering activities for the manufacturing business.
• Foster sustainability projects to implement energy savings, a culture of lean, and industry waste reduction.
• Prepare engineering review presentations for reporting to senior management.
• Work closely with the HODs to plan, coordinate, and execute manufacturing projects related to investment casting and precision wax tooling design.
• Liaise with other departments, including production, quality, and process planning, to ensure smooth operations and effective problem-solving.
• Perform other duties as directed by the senior management.

Required Experience and Qualifications:
• Minimum 7-10 years of engineering experience in INVESTMENT CASTING is required.
• Familiarity with aerospace material investment casting techniques, including aluminum (A356, C355, F357), Stainless Steel (17-4PH, 15-5PH,347) and Superalloys (Nickel-Base Equiaxed)
• Familiarity with casting metallurgy, non-destructive testing and Heat treatment processes is preferred.
• Experience in managing people and cost analysis is preferred

Job Highlights:

1. Comprehensive Medical Insurance
2. Annual Performance Appraisal Assessment
3. Friendly Working Environment
4. Career Progression

Job Description:

1. To design aluminum architectural products to meet Client and Consultants’ specifications & expectation;
2. To prepare shop drawing, tender drawing, die drawing, cut-out details & cutting list, material order and also to issue P/R for local order;
3. To attend external technical meetings with Architects and Consultants to achieve shop drawings' approval;
4. To attend internal design meetings, also the project coordination meetings with main contractor and others related to the project that you are in-charge of;
5. To work with PE and to coordinate with China design department / factory for fabrication;
6. To ensure high quality of works produced at all times, especially on accuracy, on time delivery and compliance with deadlines;
7. To work closely with team leader; and
8. To assign by the Management and/or HOD for other related work assignments.