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With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
As a Cloud Solution Architect for Microsoft 365 Copilot within the WW Modern Work Solution Area Technical CSA Team (GSA), you will enable customers to achieve ROI on their CoPilot/M365 Stack investment. You will achieve this by operating and driving impact across the customer lifecycle from Deployment through to usage and expansion. This role demands a strong “Learn it” mindset as you will primarily be focused on working with leading edge/emerging technologies in a dynamic customer environment.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Customer Centricity
Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Copilot in M365 App, SharePoint Online, Teams, M365 Apps, Information Governance, Security & Compliance) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
Customer/Partner Insights: Provide feedback & insights from customers/partners to the relevant MS teams, including Product Groups, to enable continuous improvement.
Experience in Customer Success for productivity and business process transformation platforms. Strong technical aptitude and desire to work with both business and IT stakeholders.
Executive Stakeholder Value: Experience in building and maintaining executive-level stakeholder relationships and leading value proposition conversations aligned to customer priorities and outcomes. Ability to interpret and dissect the industry and business priorities of customers.
Business Impact
Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft''s M365 Copilot value proposition and get value from their investment in the Microsoft technology.
Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
Technical Leadership
Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
Business Process Analysis:
Depict customer business processes and prepare for the analysis and improvement of business process performance.
Articulate, demo, and present complex customer concepts to varying audiences, such as BDMs (Business Decision Makers) & ITDMs (Information Technology Decision Makers).
Territory & Pipeline Mgmt.: Experienced in territory management, opportunity qualification, stakeholder communication, and partner engagement, including opportunity and pipeline mgmt. Experience in ensuring customers realize value by consuming technology and services investments.
Collaboration & Community Engagement: Experienced in collaborating in virtual teams to develop and drive M365 Copilot usage opportunities through influence. Identify and document best practices and customer references.
Minimum Qualifications:
Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
Preferred Qualifications:
4+ years experience working in a customer-facing role
OR 4+ years experience working on technical projects.
Deep knowledge of solution architecture, design, implementation, and/or support of Cloud/collaboration/unified environments.
Certification in one or more of the following technologies preferred: Microsoft Azure fundamentals, M365 fundamentals. Cloud Security, Teams Administration, SharePoint Certifications, M365 Copilot fundamentals. PROSCI or Change Management Qualifications.
Business Analysis: Identify business needs and determine solutions to business problems, process improvement, organizational change, or strategic planning and policy development.
Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.
Technical Solution Development: Developing technical solutions and ability to design, customize, or reapply technical solutions based on customer/partner needs or demands.
Foundational-level knowledge of cloud services.
Fluency in SaaS solutions; particularly all Microsoft 365 offerings.
Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions that can span across these solution areas to provide a holistic and end-to-end solution.
Competitive Landscape knowledge of cloud platforms. Understanding of M365 partner ecosystems and the ability to leverage partner solutions to solve customer needs.
Breadth of technical experience and knowledge, with depth / SME in two or more of the following M365 solutions.
SharePoint Online
M365 Copilot
Teams
Windows & Cloud Endpoint
IDM, Information Protection & Compliance.
Governance & Risk Management
Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Presentation skills with a high degree of comfort with both large and small audiences.
Official account of Jobstore.
Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Datacenter Engineering (DCE) team is responsible for delivering core datacenter infrastructure for Microsoft’s cloud business. The MS portfolio consists of complex, multi-disciplinary, large scale, multi-year datacenter construction and lease projects. We are looking for a passionate, high-energy individual to help build the cloud datacenters that power the world’s largest online services.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
The Datacenter Engineering Design Manager position will fulfill a Region wide “Design Audit” role for Microsoft’s APAC located datacenter campuses and support ongoing construction activities. This role will serve as the Regional Design Support Leader to ensure campus design quality and intent are being met, traveling to multiple metro’s to support on-site personnel in design challenges. This position will work in partnership with construction, procurement, cost & schedule management to improve project delivery performance.
Job Description:
The Datacenter Engineering Design Manager will support APAC located construction projects by working with project subject matter experts to ensure design challenges are remedied quickly. They will work with Engineer & Architect of Record and Datacenter Engineering Metro Design Managers to help guide these solutions, focusing on safety, quality, schedule and cost.
As part of the regional EPC SWAT team, the key responsibilities are to work cross functionally with other SWAT team members to provide oversight on the consistent implementation of the project SLAs and functional governance, perform project health analysis against the approved SLAs/scope/execution plan/cost/schedule, assist with the project setup, evaluate the site resource effectiveness, resolve issues, conduct spot audits, assist with onboarding and training of the site-based team. Team will be dedicated to this scope and will not be assigned to specific projects or other functional/regional activities. The project reviews and assessment will be as per the SWAT team roadmap and/or managed by exception should a critical priority is raised within the region. Team will be based in hub location and will travel together to the site as per the roadmap and business critical priorities. Travel requirements are 50-75%.
Topics for design challenges will be related to Datacenter building, power, cooling, telecom, and controls infrastructure. This person, while not be the project subject matter expert but must be suitably versed in datacenter engineering and architectural design to be able to bring technical solutions to the table, regardless of discipline. Construction best practices knowledge will also be required.
Core Responsibilities:
Basic Qualifications:
Preferred Qualifications:
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#COICareers #EPCCareers
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
We are looking for a Cloud Solution Architect (CSA) Manager who is passionate about the need for People & Process to enable our customers’ transformation on the Microsoft Cloud. You will lead a team of CSAs leveraging Microsoft Cloud and professional subject matter expertise helping customers achieve business value from their Microsoft investments by focusing on areas such as governance, operations, adoption, FinOps, and more.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
People Management
o Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
o Model and promote a culture of continuous learning, knowledge sharing and community engagement, driving technical readiness, up-skilling, and innovation within your team.
o Care for your team by engaging in skills and capability discussions, understanding each team member''s unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.
Customer Centricity
o Coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success.
o Lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization.
o Engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.
Business Impact
o Analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business.
o Create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects of your practice.
o Manage your team’s performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritisation and decision-making.
Technical Leadership
o Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
o Lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support.
o Coach your team to understand the Support Catalog and how to leverage the offerings
· Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in Microsoft Cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
· 5+ years people management experience of customer-facing teams, including consultant practice managers, services support managers, technical sales managers, and/or technical architect managers.
o OR equivalent experience.
Additional or Preferred Qualifications
Official account of Jobstore.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ business applications transformation on the Microsoft platform. This is a player/coach role accountable for a portfolio of implementation success engagements, including building and nurturing customer executive relationships, maintaining world-class delivery execution rigor, and cultivating expertise, primarily in Japan and across other areas in Asia.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.+
Delivery Portfolio Management
• Manage stakeholder communications with C-level executives on project health, architectural and program management best practices, and change management throughout entire project lifecycle, tailoring communications to the audience, anticipating stakeholder requirements and adapting the plan accordingly.
• Leverage deep implementation expertise to advise customers on risks and opportunities for Dynamics 365 implementation success; proactively mentor and coach project quality advisors to identify risks and opportunities for customers
• Drive initiation for projects of high complexity (e.g., high profile, technically complex, high strategic impact) by driving commitment of delivery resources and aligning resources across workstreams
• Balance needs across projects in challenging situations (e.g., scarce technical resources) and collaborate with other groups (e.g., Partners, Global Delivery Center) on integrated planning and organization of onshore/offshore projects.
• Orchestrate and oversee a broad range of project metrics. Proactively ensure adherence to key performance indicators (KPIs) and provide strategic direction to drive success and adapts to high-impact changes throughout project lifecycle.
• Establish formal rhythms to ensure tracking and maintenance of customer deliverables and collect and report status with all important stakeholders.
Model World-class Delivery Execution Rigor, and Elevate the Skills on the Team
• Lead execution rigor with a high bar for quality and outcomes across a range of delivery capabilities (driving to business outcomes, technical architecture and governance standards, organizational change management).
• Proactively coach and provide shadowing opportunities to build delivery leadership expertise throughout the CSA team
• Identify and contribute to opportunities to improve methodology, tooling, processes and readiness to deliver world-class implementation success engagements
• Identify business requirements for delivery portfolio management dashboards and reporting and drive implementation of those requirements to completion
Build durable, trust-based relationships:
• Trusted advisor with the client C-suite through an in-depth understanding of the client and their expected business outcomes. Actively listen and respectfully challenge to drive the best outcomes.
• Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft''s Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence.
• Partner with Microsoft executive team to expand key relationships.
Business Growth
• Identify opportunities to accelerate and drive consumption and delivery. Proactively identify incremental business on top of existing projects and programs, conduct customer discussions related to next stage proposal and other opportunities.
Required/Minimum Qualifications (RQs/MQs):
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 4+ years experience working as a lead project manager and/or complex program manager
Additional or Preferred Qualifications (PQs)
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies
o OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies
o OR equivalent experience.
• Experience using the Success by Design methodology with customers
• Functional or technical certification in one or more Microsoft Dynamics 365 apps (expert level).
Official account of Jobstore.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Azure Application Innovation to join the Customer Success Team. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, platform engineers and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Customer Centricity
Business Impact
Technical Leadership
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
As a Cloud Solution Architect for Microsoft 365 Copilot within the WW Modern Work Solution Area Technical CSA Team (GSA), you will enable customers to achieve ROI on their CoPilot/M365 Stack investment. You will achieve this by operating and driving impact across the customer lifecycle from Deployment through to usage and expansion. This role demands a strong “Learn it” mindset as you will primarily be focused on working with leading edge/emerging technologies in a dynamic customer environment.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Customer Centricity
Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Copilot in M365 App, SharePoint Online, Teams, M365 Apps, Information Governance, Security & Compliance) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
Customer/Partner Insights: Provide feedback & insights from customers/partners to the relevant MS teams, including Product Groups, to enable continuous improvement.
Experience in Customer Success for productivity and business process transformation platforms. Strong technical aptitude and desire to work with both business and IT stakeholders.
Executive Stakeholder Value: Experience in building and maintaining executive-level stakeholder relationships and leading value proposition conversations aligned to customer priorities and outcomes. Ability to interpret and dissect the industry and business priorities of customers.
Business Impact
Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft''s M365 Copilot value proposition and get value from their investment in the Microsoft technology.
Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
Technical Leadership
Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
Business Process Analysis:
Depict customer business processes and prepare for the analysis and improvement of business process performance.
Articulate, demo, and present complex customer concepts to varying audiences, such as BDMs (Business Decision Makers) & ITDMs (Information Technology Decision Makers).
Territory & Pipeline Mgmt.: Experienced in territory management, opportunity qualification, stakeholder communication, and partner engagement, including opportunity and pipeline mgmt. Experience in ensuring customers realize value by consuming technology and services investments.
Collaboration & Community Engagement: Experienced in collaborating in virtual teams to develop and drive M365 Copilot usage opportunities through influence. Identify and document best practices and customer references.
Minimum Qualifications:
Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
Preferred Qualifications:
4+ years experience working in a customer-facing role
OR 4+ years experience working on technical projects.
Deep knowledge of solution architecture, design, implementation, and/or support of Cloud/collaboration/unified environments.
Certification in one or more of the following technologies preferred: Microsoft Azure fundamentals, M365 fundamentals. Cloud Security, Teams Administration, SharePoint Certifications, M365 Copilot fundamentals. PROSCI or Change Management Qualifications.
Business Analysis: Identify business needs and determine solutions to business problems, process improvement, organizational change, or strategic planning and policy development.
Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.
Technical Solution Development: Developing technical solutions and ability to design, customize, or reapply technical solutions based on customer/partner needs or demands.
Foundational-level knowledge of cloud services.
Fluency in SaaS solutions; particularly all Microsoft 365 offerings.
Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions that can span across these solution areas to provide a holistic and end-to-end solution.
Competitive Landscape knowledge of cloud platforms. Understanding of M365 partner ecosystems and the ability to leverage partner solutions to solve customer needs.
Breadth of technical experience and knowledge, with depth / SME in two or more of the following M365 solutions.
SharePoint Online
M365 Copilot
Teams
Windows & Cloud Endpoint
IDM, Information Protection & Compliance.
Governance & Risk Management
Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Presentation skills with a high degree of comfort with both large and small audiences.
Official account of Jobstore.
With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As AI Cloud Solution Architect and AI pillar lead for the ASEAN Customer Success Team, you will leverage your Microsoft Azure and AI technical subject matter expertise to lead technical conversations with customers and Microsoft colleagues, to drive value from their MS investments. This includes accelerating customer adoption by building Generative AI solutions and identifying resolutions to issues impeding customer success projects. You will also drive product influence with Engineering and increase technical intensity in the field. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Accelerate customer engagements from Proof of Concept to Production for Azure Cognitive Services, Azure OpenAI and Azure Machine Learning, including Azure OpenAI service, Azure Speech, Azure Cognitive Search, and Form Recognizer
Customer Centricity
Business Impact
Technical Experience
Other Professional Experience
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
With over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Azure Infra to join our diverse and inclusive Customer Success Unit team!
Official account of Jobstore.
Overview
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
As a Cloud Solution Architect - AI Cognitive Services & AI Platform, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your Microsoft Azure and AI technical subject matter expertise, you will lead technical conversations with customers and Microsoft colleagues, to drive value from their MS investments. This includes accelerating customer adoption by building Generative AI solutions and identifying resolutions to issues impeding customer success projects. You will also drive product influence with Engineering and increase technical intensity in the field. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Customer Centricity
Business Impact
Technical Experience
Other Professional Experience
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
International Customer Success Unit (iCSU) brings scale, agility, and cross solution coverage to our largest, most strategic Global Account customers in their international downstream locations outside of headquarters. We operate out of key geographic locations around the world enabling global execution of our customer’s digital transformation strategies. We bring a seamless customer experience that crosses functional and geographic boundaries empowering customers to realize the business value of their investments in our technology.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Azure Cloud Architecture: Utilize your expertise and creativity to design and develop high-quality, secure, and scalable Azure infrastructure solutions that align with the organization's business requirements and reflect our commitment to diversity and inclusion.
Technical Leadership: As a key figure in our team, you will serve as a supportive and empowering leader, fostering an inclusive environment where all team members feel valued and respected. Your mentorship will enable individuals to thrive and grow both personally and professionally.
Solution Planning: Collaborate with a diverse range of teams and stakeholders to gather requirements and perspectives, identify technical challenges, and create comprehensive cloud solution architectures and strategies that resonate with our diverse customer base.
Implementation and Deployment: Lead the implementation and deployment of Azure infrastructure solutions, ensuring that the process is inclusive and accommodating to the needs of all team members.
Performance Optimization: Continuously monitor and optimize the performance, reliability, and cost-efficiency of Azure cloud services with a focus on diversity and inclusion, ensuring that our solutions meet the needs of all users.
Security and Compliance: Advocate for strong security measures that protect the privacy and data of all users, making sure that our cloud solutions are compliant with diverse global regulations and standards.
Disaster Recovery and Business Continuity: Collaborate on creating effective disaster recovery and business continuity plans that prioritize inclusivity and accessibility for all team members.
Technical Documentation: Create and maintain comprehensive technical documentation, utilizing clear and inclusive language, architecture diagrams, deployment guides, and standard operating procedures.
Collaboration: Foster a collaborative and inclusive work environment, ensuring that the diverse perspectives and expertise of all team members are heard and valued during the integration of Azure infrastructure services.
Research and Innovation: Stay up-to-date with the latest Azure technologies and industry trends, and actively seek opportunities to enhance existing processes and technologies to better serve our diverse customer base.
Understand customers overall cloud portfolio, IT and business priorities, and success measures to design implementation architectures and scalable cloud solutions leveraging expertise in cloud infrastructure solutions (Windows and Linux IaaS, SAP, VMware, Security, Management, Storage, Networking, OSS, containers and Infra as a code technologies).
Apply technical knowledge and customer insights to create a migration and modernization roadmap with customers using the Cloud Adoption Framework (CAF). Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies (e.g. Windows and Linux IaaS, Security, Networking, etc.), and Application Development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, etc.) as appropriate
Collaborate with other peer Cloud Solution Architects, Product groups (as needed) and MS internal stakeholders in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform.
Ensure all solutions leverage the design and operations guidance according to the Well-Architected framework across all pillars, including performance efficiency, security, operational excellence, reliability, and cost optimization
Run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production. Use CAF Landing Zones to rapidly prototype and deliver proof-of-concepts that accelerate production deployment
Develop deep relationships with key customer IT and Business decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates
Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove blockers
Help Troubleshoot technical issues to prove the value of implementation of Azure technologies and working in close orchesrtation with Product team and Product SMEs to unblock, unlock and find ways to architecturally comply to the requirements of the customer.
Assess the customer knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners. Collaborate with others in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform
Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community · Be an Azure Platform evangelist with customers, partners and external communities.
Build and grow developer communities by driving activities including OpenHacks, Workshops.
6+ years of experience in Azure Application & Infra as a Cloud Solution Architect or related Cloud technologies is highly desired.
Preferred Qualifications (Not all Required but a Plus):
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
We are looking for a highly motivated and skilled Data Platform & Advanced Analytics Cloud Solution Architect (CSA) to join our Customer Success Unit within the Singapore Data & AI Team. This pivotal role is customer-facing and encompasses a broad range of responsibilities, including the design, build, and maintenance of Azure applications, with a key emphasis on problem-solving to overcome technical barriers and drive customer adoption.
You will own the Data Platform & Advanced Analytics technical customer engagements including architectural design sessions, specific implementation projects and/or MVPs. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers to drive Data Platform and Advanced Analytics solutions to productions.
Customer Centricity
Business Impact
Technical Leadership
Required/Minimum Qualifications
Additional or Preferred Qualifications
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With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA) reporting to the Cloud Solution Architect Manager you will enable SMC (Small, Medium, and Corporate) customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments.
In this role, the CSA will adapt business models, plans, and solutions to insights. Act as the voice of the customer (VOC)/partner across communities to add and prioritize. Leverage and champion an existing architecture approach to achieve agreed commitments to the customer/partner. Demonstrate and prove solutions capability and value. Apply broad technical knowledge across various of architecture solutions to meet requirements and resolve identified constraints. Lead customer/partner projects that implement technical architecture. Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal. Adapt methodology and apply governance to minimize business and technical risks. Generate new ideas for changes and improvements. Develop and expand existing impactful relationships with stakeholders. Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately. Identify Microsoft's strengths over competitive solutions to convince customers of solution. Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participate in external architect community events and share learnings with the internal team. Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue. The CSA drives delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) to drive customer transformation in our Infrastructure Solution Area. You will own the customer engagements, including architecture, implementation, and production.
The ideal candidate will have experience in customer-facing roles and success in leading in-depth technical architecture discussions with senior Customer Executives, Enterprise Security Architects, Enterprise Architects, IT Management, and Developers to drive value to our customers.
Primary delivery location is Korea. Other locations include ANZ and ASEAN countries. Expect 90% remote deliveries.
Key responsibilities include:
Required/Minimum Qualifications:
Technical Expertise:
The Azure Cloud Solution Architect role requires knowledge and experience in a number of the following technologies/areas:
Azure Infrastructure as a Service (IaaS) core knowledge:
Other technical areas we look for real world demonstrated ability are:
Skills in the following technologies would be considered desirable and will be a candidate’s differentiator:
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Official account of Jobstore.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market.
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
Check out all of our products at: http://www.microsoft.com/en-us
We are looking for a highly motivated, credible and trusted Cloud Solution Architect (DataOps/ MLOps) to drive high priority customer initiatives on the Microsoft Azure Platform in collaboration with customers and the Microsoft field in Enterprise accounts segment of our business. This is a customer facing role on a global, flagship customer account working within the Worldwide Commercial Business, owning overall technical relationship between customer and Microsoft Data, Advanced Analytics and Artificial Intelligence Platform.
Required Qualifications:
Preferred Qualifications:
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
With thousands of global security experts worldwide, $1 billion+ invested annually in security research and development, and the cutting-edge AI- based Security innovations, Microsoft is ideally placed to think outside of the box and protecting customers, and partners around the world. To that end, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships.
We are looking for a Cloud Solution Architect (Security) for our ASEAN region who is passionate about driving our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Customer Centricity
Business Impact
Technical Leadership
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
International Customer Success Unit (iCSU) brings scale, agility, and cross solution coverage to our largest, most strategic Global Account customers in their international downstream locations outside of headquarters. We operate out of key geographic locations around the world enabling global execution of our customer’s digital transformation strategies. We bring a seamless customer experience that crosses functional and geographic boundaries empowering customers to realize the business value of their investments in our technology.
iCSU is looking for a strong Cloud Solution Architect (CSA) Manager with a passion for customers and with experience working in a global context. In this position you are responsible for managing a team of Cloud Solution Architects (CSAs) and growing Global Account downstream consumption and business in ASEAN and ANZ region. The CSA manager will be a passionate, forward-thinking, hands-on manager with exceptional skills in developing and leading a highly technical team focused on Microsoft Cloud Solutions and customer support experience. This person will be very active in day-to-day coaching of his/her team, leading by example, ensuring that the organizations capabilities are aligned with Customer Success priorities and business goals, championing the success adoption of Microsoft cloud solutions, and driving an exceptional customer support experience through proactive service delivery and compliant operational excellence within their organization.
This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Official account of Jobstore.
