Total 6 Full-time Service Operations Manager job vacancies in Administrative / Clerical category in Petaling Jaya

The Senior Admin cum Customer Service Executive will be responsible for providing administrative support in the daily general admin functions and handle customer service tasks. The personnel will oversee the front office, dispatch, office inventories, facilities maintenance services and customer service functions.

Responsibilities:

1. Administration

• In charge of requesting quotations and preparing purchase orders (PO).
• Responsible for the building and facilities maintenance support and services which include managing contractors in service, repair and renovation work.
• Assist in outsourcing dispatch, overseeing cleaners, gardening services, pest control and any other services related to providing a comfortable working space.
• To coordinate in purchasing office equipment and supplies as well as monitor the deliveries from vendors and suppliers for pantry stock and stationery, photocopier paper, toner etc.
• To ensure timely renewal of company licenses (WRTA- every 2 year) and business license - every year)
• Assist in administrative tasks, which include obtaining stamping from LHDN via the online portal, providing company mobile phones to employees, following up with the Finance department on the payment, generating or replying to emails etc.
• To assist in any other ad-hoc tasks from time to time.

2. Customer Service

• Serve as the initial point of contact for VIP customers regarding digital photography & camera repair or service requests.
• Greet and welcome VIP customers in a professional and friendly manner to establish a strong rapport with customers, understand their needs and concerns.
• Conduct initial diagnostics to identify issues and assess repair requirements. (Don’t worry, we've got in-house trainings for you)
• Collaborate with technical teams to ensure accurate diagnosis and efficient resolution of issues.
• Monitor and update VIP customers on the status of their repairs, ensuring transparency and communication throughout the process.
• Prioritize VIP customer requests and escalate urgent matters as needed.
• Maintain accurate records of VIP customer interactions, repairs, and service history.

 Requirements:

• Minimum Diploma / Degree in Business Administration, Business Studies, or equivalent.
• Minimum 3 years of related working experience in Admin and Customer Service, with proven experience in administrative, facilities management and customer service. 
• Possessing digital photography & camera technical knowledge is an added advantage.
• Proficient in Microsoft Office applications.
• Strong organizational, problem-solving skills and time-management skills.
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team.
• Willing to learn, responsibility, and self-discipline.

If you are a highly motivated and experienced Senior Admin cum Customer Service Executive with a proven track record of success, we encourage you to apply for this exciting opportunity.

Perks & Benefits

• Above standard EPF Employer Contribution
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (LRT Taman Jaya)
• Medical & Insurance coverage
• Open culture
• Personal development opportunities
• Dental insurance
• Fitness membership

Company Overview: -

Dover Elevators (M) Sdn Bhd is a well established company located at Jalan 13/6A, Petaling Jaya Selangor. With extensive years of experience in the state-of-the-art technology and skills development in the elevator industry, we provide products and services that focus on customer satisfaction. We offer 5-day work week, observe full public holidays, confirmed staff enjoys term life insurance and hospitalization benefits.

Job Responsibilities: -

1.      To call customers and follow up on the contract renewal and outstanding

         payments

2.      To update customers’ information and details in the system

3.      To ensure monthly collection have been paid to meet the target

4.      To issue reminders, statement of account and invoices to client

5.      To prepare reports on collection activities

6.      Perform other related duties as and when is required

Job Requirements: -

1.      Candidate must pass at least SPM / Diploma / Degree or equivalent level

2.      Fresh graduate is encouraged to apply

3.      Able to communicate effectively with various types of customers

4.      Able to perform good collection result

5.      Positive attitude, self-motivated, ability to work as part of a team and

         independently

6.      Good analytical, problem-solving and communication skills

Perks & Benefits

• Casual dress code
• Medical insurance

RESUME IS COMPULSORY     

• Manage the day-to-day office and personal tasks of the CEO, including prioritizing important deliverables.
• Maintain accurate calendars, ensuring all appointments and commitments are kept in order.
• Participate in highly confidential meetings, providing accurate records, transcribing minutes, and distributing them accordingly.
• Collaborate with team members to organize various corporate events, ensuring smooth execution.
• Act as a liaison for the CEO office, handling internal and external inquiries professionally and promptly.
• Conduct research, collect, and analyze data to prepare reports and documentation as needed.
• Maintain organized filing systems, both physical and digital, for easy retrieval of documents.

For the avoidance of doubt, the description of the above tasks is not final and may be added, modified, or amended. You are required to carry out your duties and functions in relation to the business and structure of the Company from time to time.

Perks & Benefits

• Medical insurance
• Personal leave

高級管理員兼客戶服務主管將負責在日常一般管理職能中提供行政支援並處理客戶服務任務。這些人員將監督前台、調度、辦公室庫存、設施維護服務和客戶服務職能。

職責：

1. 行政管理

• 負責索取報價並準備採購訂單（PO）。
• 負責建築和設施維護支援和服務，包括管理承包商的服務、維修和翻新工作。
• 協助外包派遣、監督清潔工、園藝服務、害蟲防治以及與提供舒適工作空間相關的任何其他服務。
• 協調採購辦公設備和用品，並監控供應商和供應商的食品儲藏室庫存和文具、影印紙、碳粉等的交貨情況。
• 確保及時更新公司執照（WRTA - 每兩年）和營業執照 - 每年）
• 協助行政任務，包括透過線上入口網站取得 LHDN 的蓋章、向員工提供公司手機、跟進財務部門的付款情況、產生或回覆電子郵件等。
• 不時協助任何其他臨時任務。

2. 客戶服務

• 作為 VIP 客戶有關數位攝影和相機維修或服務請求的初始聯繫點。
• 以專業和友好的方式迎接和歡迎 VIP 客戶，與客戶建立牢固的關係，了解他們的需求和擔憂。
• 進行初步診斷以識別問題並評估維修要求。 （別擔心，我們為您提供內部培訓）
• 與技術團隊合作，確保準確診斷和高效解決問題。
• 監控並更新 VIP 客戶的維修狀態，確保整個流程的透明度和溝通。
• 優先考慮 VIP 客戶的請求並根據需要升級緊急事務。
• 維護 VIP 客戶互動、維修和服務歷史的準確記錄。

 要求：

• 工商管理、商業研究或同等學歷的最低文憑/學位。
• 至少 3 年行政和客戶服務相關工作經驗，在行政、設施管理和客戶服務方面擁有豐富的經驗。
• 擁有數位攝影和相機技術知識是一個額外的優勢。
• 精通 Microsoft Office 應用程式。
• 強大的組織能力、解決問題的能力和時間管理能力。
• 優秀的書面和口頭溝通能力
• 能夠獨立工作並作為團隊的一部分。
• 願意學習、有責任感、自律。

如果您是一位積極主動、經驗豐富的高階主管兼客戶服務主管，並擁有良好的成功記錄，我們鼓勵您申請這個令人興奮的機會。

津貼和福利

• 高於標準的 EPF 雇主繳款
• 津貼（旅費、交通費等）
• 附近的公共交通工具（LRT Taman Jaya）
• 醫療和保險範圍
• 開放文化
• 個人發展機會
• 牙科保險
• 健身會員資格

崗位職責：

• 客人到達辦公室後立即迎接並歡迎他們。
• 將訪客引導至適當的人員和辦公室
• 接聽篩選與轉接來電
• 前台接待來訪人員，以適當的方式問候、歡迎、引導和通報。
• 確保接待區整潔、美觀，並配備所有必要的文具和材料（例如筆、表格和小冊子）
• 親自或透過電話/電子郵件提供基本且準確的資訊。
• 透過遵循安全程序並透過接待台控制存取（監控日誌、發放訪客證）來維護辦公室安全
• 按部門和/或業務職能對收到的郵件進行分類和投遞，以確保根據需要及時分發。
• 根據需要維護收據、郵寄日期和其他所需資訊的記錄。

工作要求：

• 高中文憑或同等學歷優先。
• 有相關領域經驗者優先。
• 良好的溝通能力。
• 與客戶打交道時能夠保持冷靜並以專業的方式。
• 能夠理解並遵循書面和口頭指示。
• 態度良好、學習能力強、以顧客為導向的優先候選人。
• 能夠正確分類和分發大量郵件。
• 工作地點：Subang Jaya，請注意，我們預計在明年初 2025 年初將辦公地點搬遷至 Cheras Maluri 地區
• 薪水：RM1500 - RM2000
• 工作時間：週一至週五（上午 9:00 - 下午 6:00）

津貼和福利

• 附近的公共交通
• 中心位置
• 醫療保險
• 事假

Job Destription:

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office
• Answering screening and forwarding incoming phone calls
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Sorts and delivers incoming mail by department and/or business function to ensure timely distribution as when required. 
• Maintains records of receipt, mailing dates, and other required information as when required. 

Job Requirements:

• High school diploma or equivalent preferred.
• Experience in a related area preferred.
• Good communication skills.
• Ability to stay calm and in professional ways when dealing with the customers. 
• Ability to understand and follow written and oral instructions.
• Preferable candidate with good attitude, fast learner, and customer oriented.
• Ability to correctly sort and distribute large amounts of mail. 
• Job Location: Subang Jaya, Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025
• Salary: RM1500 - RM2000
• Working Hour: Monday to Friday (9:00a.m. - 6:00p.m.)

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Personal leave