Total 2 Internship Marketing Manager job vacancies in Administrative / Clerical category in The United States of America

Job Responsibilities

• Facilitate online and phone sales in order to reach set goals and objectives
• Handle Inbound and outbound customer contact via telephone, e-mail, live chat and other (social) media from customers within the SEA region
• Deliver brands information to customers, and vice versa collect valuable feedback from customers to brands
• Accurately process all required data/information in appropriate system/tools under group data security policy
• Escalate the emergency system issues to team leader in a timely manner, and report findings on system improvement if any
• Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader
• Follow company policies and procedures as outlined and represent the Group in a professional image at all times
• Collaborate with the Group’s existing Customer Service team for repairs and after-sales service requests
• Provide information to guests on enquiries with regards to the services in the resort.
• Assist and follow up on calls, including coordination with different departments.
• Ensure all calls are handled promptly and professionally.
• Knowledge of Chinese dialect is essential to provide assistance to our Chinese guests.

Job Requirements

• Minimum Diploma
• Preferably with 1 to 2 years’ experience in Integrated resorts, Airlines, Hospitality Management.
• Pleasant and friendly mannerisms, with the ability to treat people with respect under all circumstances.
• Able to perform shift work, including working on weekends and public.
• Proficiency in Chinese dialect to communicate fluently with Chinese guests.

Job description: Job Responsibilities

• Facilitate online and phone sales in order to reach set goals and objectives
• Handle Inbound and outbound customer contact via telephone, e-mail, live chat and other (social) media from customers within the SEA region
• Deliver brands information to customers, and vice versa collect valuable feedback from customers to brands
• Accurately process all required data/information in appropriate system/tools under group data security policy
• Escalate the emergency system issues to team leader in a timely manner, and report findings on system improvement if any
• Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader
• Follow company policies and procedures as outlined and represent the Group in a professional image at all times
• Collaborate with the Group’s existing Customer Service team for repairs and after-sales service requests
• Provide information to guests on enquiries with regards to the services in the resort.
• Assist and follow up on calls, including coordination with different departments.
• Ensure all calls are handled promptly and professionally.
• Knowledge of Chinese dialect is essential to provide assistance to our Chinese guests.

Job Requirements

• Minimum Diploma
• Preferably with 1 to 2 years’ experience in Integrated resorts, Airlines, Hospitality Management.
• Pleasant and friendly mannerisms, with the ability to treat people with respect under all circumstances.
• Able to perform shift work, including working on weekends and public.
• Proficiency in Chinese dialect to communicate fluently with Chinese guests.